Views

Difference between revisions of "OpenScape Business"

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

Jump to: navigation, search
(→‎Supported phones and devices)
(→‎Unified Communications)
Line 213: Line 213:
 
<br>
 
<br>
 
'''UC Suite'''<br>
 
'''UC Suite'''<br>
−
UC Suite comprises extensive functions for  such as:
+
UC Suite SW  is fully embedded within the OpenScape Business SW running either on the V3 Mainboard of OpenScape Business X3/X5 and X8 or on on of the UC Booster options on existing V2 Mainboards.
 +
 
 +
It comprises the following extensiveUnified Communications and Collaborations features.<br
  
 
* Presence incl. status based announcements <br>
 
* Presence incl. status based announcements <br>
Line 232: Line 234:
 
* Web Collaboration <br>
 
* Web Collaboration <br>
  
−
Operation of UC Suite in combination with OpenScape Business X models requires either the new OpenScape Business X8 V3 Mainboard (OCCLA), UC Booster Card or the UC Booster Server, in case of extended number of Unified Communications users. No additional UC Booster HW is required in case of OpenScape Business S.
+
Operation of UC Suite in combination with OpenScape Business X models requires either the new OpenScape Business X3,X5,X8 V3 Mainboard, UC Booster Card or the UC Booster Server. For OpenScape Business S UC Suite/Smart is already fully embedded within a single software image.
  
 
The UC Suite solution offers several Unified Communbications clients:
 
The UC Suite solution offers several Unified Communbications clients:
  
 +
* myPortal @work
 
* myPortal for Desktop
 
* myPortal for Desktop
 
* myPortal for Outlook as Add On for Microsoft Outlook
 
* myPortal for Outlook as Add On for Microsoft Outlook

Revision as of 12:06, 21 February 2023

You are here:  

Icon linkarrow.gif Home  Icon linkarrow.gif Unified Communications  Icon linkarrow.gif OpenScape Business
File:OSBizX3RCloud2.png

Atos Unify OpenScape Business is based on future-proof technologies and offers small to medium-sized enterprises everything they need for their individual and diverse communication requirements, unified in a single flexible, scalable and secure solution with various deployment (on-premise, hosted, private cloud based or combined) and purchase models (CAPEX and OPEX). The Atos Unify OpenScape Business architecture allows use independently of the existing telephony infrastructure – regardless of whether this is classic telephony, IP or DECT. Atos Unify OpenScape Business always provides enterprises with up to 500 subscribers, or 2000 subscribers in one network, with the right solution

From extended telephony to a feature-rich set Unified Communication (UC) solution, Atos Unify OpenScape Business is easily scalable and can be enhanced with the cloud-based team collaboration solution Unify Video by RingCentral as business grows and the telephony and communications needs change.

Unify Phone is our powerful new telephony integration between OpenScape Business and our strategic cloud collaboration platform Unify Video by RingCentral. Unify Phone provides unprecedented flexibility for organizations of all sizes by enabling them to benefit from the advantages of cloud collaboration while allowing them to leverage their on-premise investments for best in class hybrid-working experiences.


OpenScape Business offers the following highlights:

  • Best in Class and Award winning Voice & UC Solution for SMB
  • Scalable from 2-2000 Users for Standalone and Multisite environments
  • All-In-One Solution incl. feature rich Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax
  • Support of any given end-customer infrastructure (on-premise, hybrid, private cloud) incl.comprehensive virtualization-options for Voice & UC
  • Easy-to-order & pre-packaged, easy-to-install
  • Software Upgrades and Service included for 3 or 5 years (Product Support at least until 2030)
  • Ready for new All-IP / ITSP based Services (SIP Provider)
  • Connectivity and Interworking to Unify Video, Unify Office (both by RingCentral) and Microsoft Teams combining powerful enterprise telephony and collaboration services such as Video, Conversations, Screenshare, Fileshare,etc. into a single solution design
  • Unify Phone for OpenScape Business providing powerful telephony services (connector) as the cloud bridge to Unify Video


Contents

Overview

OpenScape Business offers small and medium-sized enterprises everything they need for their individual and diverse communication requirements, unified in a single flexible and scalable solution. The OpenScape Business architecture allows use independently of the existing telephony infrastructure regardless of whether this is classic telephony, IP or DECT. From powerful telephony to a feature-rich set Unified Communication (UC) solution, OpenScape Business always provides with the right solution. With Unify Office and Unify Video by RingCentral, as well with the interworking and integration capabilities to Microsoft Teams, OpenScape Business customers can easily be improve their experience in team collaboration. With the new Unify Phone as the cloud bridge to Unify Video, even powerful telephony can be provided as usual in addition to collaboration.

As standalone system up to 1500 subscribers and in networked systems up to 2000 subscribers can be connected.


OSBiz-overview.png

New Features

Since market introduction the feature set of OpenScape Businsse has been continuously enhanced and improved.
The following link contains an overview about the SW versions and the enhancements.

OpenScape Business Feature Enhancements

OpenScape Business Models

Different models are available for the use of telephony and UC functionality.


OpenScape Business X1 OpenScape Business X3 OpenScape Business X5 OpenScape Business X8 OpenScape Business S
Rack systems rack version rack version OSBiz X8.png
Wall systems OSBiz X1 W.jpg OSBiz X3 W.jpg OSBiz X5 W.jpg
Server systems OSBizS3.png


Hardware Platforms

OpenScape Business X1, X3, X5 or X8 are "All-In-One" HW platforms with onboard IP access and support for up to 500 subscribers with IP, digital (UP0E), ISDN (BRI), analog (a/b), cordless (DECT) devices. With the new OpenScape Business X3,X5 and X8 V3 Mainboard full UC capabilities and applications are embedded. Connection to public WAN is done via SIP/ITSP (LAN), ISDN (BRI and PRI) or analog trunks. For X3 and X5 two V3 Mainboard deployments (basic and advanced) are available, for OpenScape Business X8 the advanced Mainboard.

UC Booster Platforms

Two UC Booster options are available for OpenScape Business X3/X5 or X8 with V2 Mainboard.

Please note, UC Booster Options are already phased out and no longer available due to the reason of V3 Mainboard introduction.

  • OpenScape Business UC Booster Card is a Plug-In module for OpenScape Busness X3,X5 and X8. It is required for the UC Suite solution up to 150 UC users
  • OpenScape Business UC Booster Server is required for OpenScape Business X3/X5/X8 in case of of more than 150 UC users. The UC Booster Server is based on Linux (Novell SLES) and can be operated either on a server HW directly or in vitualized environment using VMware vSphere, Microsoft Hypervisor or KVM.
  • With the new OpenScape Business V3 Mainboard for X3,X5 and X8, UC applications are already embedded without the need of additional UC Booster Hardware

By using the UC Booster options the X3R, X5R and X8 models also can be enhanced with the following functions:

  • Open Directory Service (connect external directories, such as LDAP or ODBC)
  • CSTA interface for connecting external applications

Software Platforms

OpenScape Business S is the server-based "All-In-One" telefony and UC platform, which supports up to 1500 IP subscribers and IP (SIP) connection to the public network (WAN). It is designed for Linux (Novell SLES) operating system and can be operated either on a physical or on virtual machines with VMware vSphere, Microsoft Hypervisor, KVM (project-specific) or Google Cloud. OpenScape Business S can be networked with OpenScape Business X1, X3, X5 or X8 as gateway for ISDN or anlog trunks or TDM / analog devices.

Features

OpenScape Business offers a unified software solution architecture based on modern and innovative communication technologies.

  • All-In-One Unified Communication solution for small and medium enterprises
    • Integrated voice services
    • Presence management (presence status)
    • Status based call forwarding
    • Call Journal
    • Favorites list
    • Dialing by mouse click
    • Visual voicemail
    • Drag and Drop Conference
    • Directory access with database connection
    • Mobility support
    • Fax support
    • Integration into business processes
    • Instant Messaging (IM)
    • etc.
  • Multichannel Contact Center
  • Integration of OpenScape Web Collaboration (Video Conferencing, Screenshare, File Upload)
  • Unify Phone as a WebRTC based cloud telephony service for mobile and desktop
  • Connectivity to Circuit / Unify Office / Unify Video
  • Interworking with Microsoft Teams (via SBC, Direct Routing)
  • Integration in Microsoft Teams (myPortal for Teams plugin)
  • Multiple Sites support
  • Unified solution architecture
    • Scalable and flexible HW / SW and licensing
    • Easy to handle migration from HiPath 3000 to OpenScape Business (System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced)


For detailed feature descriptions have a look into the OpenScape Business datasheet or feature description Documentation.


Voice features

  • Making calls: Setting up a connection, e.g., via speed dialing or directories
  • Call Signaling, Calling Line ID: CLIP, CLIR, COLP und COLR.
  • Functions during the call: Holding, redirecting and transferring calls
  • Controlling availability: Call forwarding and call forwarding - no answer
  • Conferencing: Different types of application-controlled and phone-controlled conferences
  • Optimizing communication: Handling calls more efficiently and sending texts to internal subscribers
  • Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text output
  • Working in a team (groups): Multiple subscribers and phones can be reached under one station number
  • UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).
  • Emergency Calls: Hotline/Hotline after timeout or an emergency service
  • etc.


Supported phones and devices


More information about supported features of SIP phones and their configurations are available could be found by reading Features and Configuration of SIP Devices page.


Please note:
Devices, which are no longer part of the current product portfolio of Unify, (such as optiPoint 410/420/500; Gigaset Handsets: SL3/S4/M2; OpenStage 5/20/80) can still be connected and operated with OpenScape Business. In case of technical problem no support is given by Unify if the milestone "End od Support" has been reached. For further details such as the required software versions for each device, refer to the respective technical release notes. Optiset E devices cannot be operated in general.

Unified Communications

OpenScape Business provides two alternativ flavours of Unified Communications, depending on the needs:

UC Smart
UC Smart SW is fully embedded within the OpenScape Business SW running either on the motherboard of OpenScape Business X3/X5 and X8 or on the UC Booster. It comprises the following Unified Communications and Collaborations features.

  • Presence incl. status based announcements
  • Conference planned/adhoc
  • Favorites List incl. Call Status
  • Directories
  • Call Journals incl. Reminder
  • Status based Call Forwarding
  • Call Control (CTI) incl. dialing by hotkey
  • Visual VoiceMail Control
  • Instant Messaging (Chat)
  • Web Collaborationt

The UC Smart solution offers two clients:

  • myPortal Smart
  • myPortal to go


UC Suite
UC Suite SW is fully embedded within the OpenScape Business SW running either on the V3 Mainboard of OpenScape Business X3/X5 and X8 or on on of the UC Booster options on existing V2 Mainboards.

It comprises the following extensiveUnified Communications and Collaborations features.<br

  • Presence incl. status based announcements
  • Conference planned/adhoc
  • Favorites List incl. Call Status
  • Directories, opt. with ext. database connection
  • Call Journals incl. reminder
  • Status based Call Forwarding
  • CallMe!
  • Personal Auto Attendant
  • Call Control (CTI) incl. dialing by mouse click or hotkey
  • Voice Message Box
  • Fax Message Box
  • Notifications
  • Instant Messaging (Chat)
  • Voice Recording
  • Multichannel Contact Center
  • Web Collaboration

Operation of UC Suite in combination with OpenScape Business X models requires either the new OpenScape Business X3,X5,X8 V3 Mainboard, UC Booster Card or the UC Booster Server. For OpenScape Business S UC Suite/Smart is already fully embedded within a single software image.

The UC Suite solution offers several Unified Communbications clients:

  • myPortal @work
  • myPortal for Desktop
  • myPortal for Outlook as Add On for Microsoft Outlook
  • myAttendant
  • myPortal to go

Multichannel Contact Center

The Multichannel Contact Center option is available for OpenScape Business UC Suite.
The embedded Contact Center solution offers two clients for use within the contact center environment:

  • myAgent as agent and supervisor desktop application
  • myReports as client for report creation

The features of the Contact Center are described within the following document:

The following tutorials contain specific contact center configuration advices:


Note:
The information provided in these documents contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.

Mobility options for mobile employees

OpenScape Business offers embedded mobility services and solutions for any enterprise. These comprise:

  • Integration of smartphones of mobile workers
  • Support of cordless and WLAN telephones within the office
  • DeskSharing solution
  • Teleworking solution

OpenScape Business Mobility provides features like:

  • Smartphone and tablet PC integation into UC solution
  • One Number Service regardless of location and used device
  • Dual mode telephony (UMTS / WLAN) support at public hotspots
  • Mobile Logon
  • CallMe function
  • VPN support
  • etc.

OpenScape Business clients

Solution Client Recommended for Remarks
UC Smart UC Suite
UC myPortal Smart x UC-Desktop-Client
myPortal for Desktop x Enhanced UC-Desktop-Client
myPortal for Outlook x UC-Outlook-Integration
myPortal to go x x Mobility-Client for Smartphones / Tablets either as App or Web-based
myPortal @work x x Common Client for UC Smart and UC Suite incl. VoIP functionality
Attendant OpenScape Business Attendant x x Attendant optional with UC presence
myAttendant x UC Attendant
Company Auto Attendant x x Slightly different featureset within UC Smart and UC Suite
Contact Center myAgent x Contact Center Client
myReports x myReports can also be used for Contact Center independent UC user reports



myPortal @work
is the common UC desktop client for the UC Smart and UC Suite solution.

  • is available for Microsoft Windows and Apple MAC OS.
  • manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals.
  • offers an integrated WebRTC based VoIP client as an option.

Additional information can be found within this Wiki using the following link:
myPortal @work

myPortal for Desktop
presents the full suite of OpenScape Business UC features from a single window
Additional information can be found within this Wiki using the following links:
myPortal for Desktop

myPortal for Outlook

  • all of the functionality in myPortal for Desktop available as an MS Outlook toolbar!
  • enables users to access all of their communications - voice, conferencing, voicemail, fax, IM, email, and contacts - directly from within MS Outlook
  • Users can click to dial any number from any Microsoft application

Additional information can be found within this Wiki using the following link:
myPortal for Outlook

myPortal to go

  • delivers OpenScape Business UC features onto your Smartphone or Tablet PC
  • manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals.
  • offers an integrated VoIP (HFA)client as an option within the App version.

Additional information can be found within this Wiki using the following link:
myPortal to go

myAttendant

  • presence-aware switchboard application used by administrators, dispatchers or supervisor
  • presents a single, consolidated view of all of the company’s users and their presence status, making it easy to transfer calls to employees when they are available

Additional information can be found within this Wiki using the following link:
myAttendant

myAgent
Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history)
Additional information can be found within this Wiki using the following link:
myAgent

myReports
myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views.
Additional information can be found within this Wiki using the following link:
myReports

Embedded applications

OpenScape Business provides some embedded applications, which are running optionally within the OpenScape Business system.

OpenStage Gate View

OpenStage Gate View is a user-friendly, security solution that offers real-time video surveillance to observe, control and grant access to entrance areas all from your OpenStage Business phone, PC or your Smart Phone.
IP-capable video cameras send video streams to the OpenScape Business, which enables authorized Gate View users to display this video streams. The video image associated with an activated entrance telephone (door opener) can be automatically displayed on an assigned OpenStage phone. In addition the video can also be displayed on mobile devices by using the web client or in case of Apple´s iPhone using the appropriate App.
OpenStage GateView supports also scheduled recording of a video stream and the saving of recordings to a network drive.

Suiteable video cameras are not included in the ordering process Depending on the customer's requirements (e.g., LAN, WLAN, indoor/outdoor, PoE), cameras can be purchased on the open market. Instructions on integrating user-defined cameras together with a list of certified cameras as well as the technical specifications can be found at:
OpenStage Gate View FAQ.

Administration of Gate View is done via the administration portal of OpenScape Business.

As a prerequisite a UC Booster Card or OC Booster Server is required for OpenScape Buisness. Capacities of Gatev View in terms of number supported cameras and phones etc. depends on the choosen UC Booster HW. Details are described within the administration manual.

The use of Gate View is licensed controlled.

General configuration

Single Node

Networked System

Networking "OpenScape Business" OpenScape Business offers the opportunity to build networks with up to 2000 participants. Within an OpenScape Business Network a broad range Unfified communcation feature are available for all useres beneath the normal telephony features e.g:

  • Presence management with voice support(visibility of presence status)
  • Network-wide call status (e.g. subscriber is being called, subscriber has an active call)
  • Call pickup via myPortal for Desktop
  • Instant messaging with Multi-User-Chat
  • Drag&Drop conferences in the network
  • Network-wide Web Collaboration (for example, desktop sharing and video)
  • myAttendant – change the presence status for all users in the network
  • Integrate external directories with OpenScape Office Directory Services
  • Integration in the Microsoft Exchange calendar and in the public directory
  • Forwarding of voicemails in the network
  • Support of XMPP presence & chat with external partners

An OpenScape Business network is controlled by the so called Master Node, which does not require necessarily additional HW/SW depending on the size of the network. An administrator can access all network subscribers via the Single Point of Administration within the Master Node. When changes are made within the Master Node administration, the databases of the individual network nodes are automatically synchronized.

A LAN/WAN based IP network is required as prerequisite for networking. OpenScape Business systems can be networked with one another also via digital trunks. Both S0 as well as S2M lines with QSIG protocol can be used for the connection.

Within the following some essentiall networking scenarios are shown. Details, prerequisites and even more scenarios are decribed within the administration manual of OpenScape Business Documentation.


Networking Multiple OpenScape Business X1/X3/X5/X8 Systems
Up to 32 OpenScape Business communication systems can be networked with each other.

OpenScape Business systems in a network


Networking OpenScape Business and OpenScape Business S (Single Gateway)
Up to 32 OpenScape Business X1/X3/X5/X8 and S communication systems can be networked with one another. Multiple OpenScape Business S systems are allowed in an internetwork. Single Gateway means that all IP stations registered at OpenScape Business S only use ONE gateway to the PSTN.

OpenScape Business systems with single gateway


Networking OpenScape Business and OpenScape Business S (Multi Gateway)
Up to 32 OpenScape Business X1/X3/X5/X8 andS communication systems can be networked with one another. Multi-gateway means that every IP station registered at OpenScape Business S is assigned to exactly one specific gateway.

OpenScape Business systems with multiple gateway

Data Center and Cloud Deployments

SIP / ITSP Connectivity

Configuration of LAN/WAN interface for VoIP

SIP Devices

Information about connection of and SIP devices can be found within the following link

SIP Trunks and certified ITSP

Information about connection of SIP trunks and certified VoIP service providers can be found within the following link

Integrated Session Border Controller

Miscellaneous SIP related topics

Integration in business application and processes

OpenScape Business supports many interfaces, protocols and standards for integration into business process or connection to 3rd party applications. Details are listed in the the datasheet or feature description. Within the following section only the most relevant interfaces and integrations are described. Nearly all connections, except TDM telefony, uses the Ethernet LAN interface of OpenScape Business.

Windows Terminal Server and Citrix support

The following document describes how to operate OpenScape Business client within Windows Remote Desktop Services and Citrix XenApp environment


Microsoft Exchange Server

The following documents describe how to connect OpenScape Business to “Microsoft Exchange"

Microsoft Office 365

The following document describes how to connect a local OpenScape Business to “Microsoft Office 365”


Please check the current required Microsoft licenses before the installation.

Access to external directories and data sources

OpenScape Business can access data within external directories or databases via:

  • Open Directory Service
  • LDAP
  • Data replication via CSV file import


Open Directory Service
is fully embedded within OpenScape business. It allows access to internal User Data, Speed Dials and the UC-Suite Directory as well as to following external SQL database servers:

  • Microsoft SQL server,
  • Postgres SQL server,
  • Sybase SQL server

More information is given within the link:



LDAP - Lightweigt Data Access Protocol allows direct data querey from external LDAP capable directories.
The administration of the LDAP interface within OpenScape Business is described within the link:


Open Interfaces

Information about OpenScape Business and its interfaces for business process integration can be found here

CTI - Computer Telephony Integration

OpenScape Business offers several protocols and API´s to application programmers to integrate telephony and UC functions of OpenScape Business into their applications.

Interface Description

The descriptions of the CTI interfaces are provided within the following link:

TAPI Service Provider

Due to the importance of TAPI two new and powerful TAPI Service Providers (TSP) have been developed for OpenScape Business in addition to the existing CallBridge Collection.


Differences between OSBiz TAPI 120/170 and HiPath TAPI 120/170
In contrast to the handling of the HiPath TAPI 120/170 V2 TAPI Service Providers for HiPath 3000, the following changes apply in the OpenScape Business environment:

  • OpenScape Business TAPI 120 and TAPI 170 are new software components that were developed exclusively for OpenScape Business. The software versioning begins with Version 1.
  • The OpenScape Business TAPI 120 or 170 software and the licenses can only be used in conjunction with OpenScape Business.
  • The connection to OpenScape Business takes place exclusively via the LAN.
  • Additional hardware and software components such as the CSTA Message Dispatcher (CMD), CSTA Service Provider (CSP), HG 1500 board or HiPath 5000 RSM System are no longer required for OpenScape Business TAPI 120/170.
  • The licensing is station based and no longer distinguishes between OpenScape Business TAPI 120 or TAPI 170 stations. The licensing requirement begins with the first TAPI station.
  • Existing HiPath TAPI 120 or 170 user licenses cannot be used in conjunction with OpenScape Business TAPI 120 or 170


Device@Home

System(HFA)Device@Home

The feature "System Device @ Home" allows the connection of system telephones as OpenStage or OpenScape Deskphone with HFA protocol over the Internet to OpenScape Business and as to operate them e.g. in the home office.

SIP Device@Home

OpenScape Business supports the STUN protocol (Session Traversal Utilities for NAT). This enables the connectivity of STUN capable SIP devices to OpenScape Business via the Internet.

Integration of Vertical Solutions

Hotel / Hospitality Solutions

OpenScape Business can be connected to Hospitality Solutions. Certified solutions are listed within Unify´s "Technology Partner Programm".

Unify Phone

Unify Phone is a cloud based telephony connector for OpenScape Business. This section describes the connectivity of Unify Phone to OpenScape Business and how this can be configured.

Circuit

This section describes the OpenScape Business to Circuit Connectivity and how this can be configured. More informations about Circuit can be found Circuit

MS Skype for Business Interworking

This section describes the Telephony Voice Interworking capabilities between OpenScape Business and MS Microsoft Skype for Business an how this can be configured

MS Teams Interworking

This section describes the Telephony Voice Interworking capabilities between OpenScape Business and MS Teams (Direct Routing Plan via SBC) based on customer experiences

Capacities

OpenScape Business X1 OpenScape Business X3 OpenScape Business X5 OpenScape Business X8 OpenScape Business S
BRI Trunks 4 20 52 128 N/A
PRI Trunks 0 0 30 180 N/A
ITSP Trunks 30 60 60 60 180
Analog Stations 4 20 Rack system
20 Wall system 		56 Rack system
68 Wall system 		384 N/A
Digital Phones 8 24 56 384 N/A
IP Phones 20 500 500 500 1500
Cordless/DECT Phones 16 32 32 Rack system
64 Wall system 		250 N/A
Max.# of Phones 30 500 500 500 1500

Remarks: Figures are subject to change. For actual figures refer to the latest version of OpenScape Business Sales Information and Datasheet.

Administration

Administration of OpenScape Business is done mainly via Web Based Management (OpenScape Business Assistant). Manager E tool, known from HiPath 3000, can also be used for administration alternatively.

Documentation

Documentation is available from different sources depending on the type of documentation.
Main source for technical documentation and user guides is the OpenScape Business systems itself. Documents are available either as download from the system SW via the administration tool or can be accessed direcly as file on the SW storage media.
All available documents can be obtained via the Partner Portal.

The following table gives an overview about the provided documents.

Target Group Documentation Content Medium Source of supply
Sales and Project Planners Data Sheet System Overview e-Docu Partner Portal
Feature Description This document describes all features e-Docu Partner Portal
Planning Guide This document provides guidelines for planning e-Docu Partner Portal
Administrators and Technicians Installing the Hardware, Service Documentation This document describes the hardware for OpenScape Business X3/X5/X8 (including the hardware installation) e-Docu Partner Portal
Installing OpenScape Business X3/X5/X8 This document describes the installation of OpenScape Business X3/X5/X8 e-Docu Partner Portal
Installing the Linux Server The document describes how to install Linux on a separate server PC as a platform for the OpenScape Business S Softswitch and the Application Server OpenScape Business UC Booster Server e-Docu Partner Portal
Installing OpenScape Business S This document describes the installation of the communication software for the OpenScape Business S Softswitch (incl. UC Suite) on a separate Linux server e-Docu Partner Portal
Installing the OpenScape Business UC Booster Server This document describes the installation of the communication software for the Application Server OpenScape Business UC Booster Server (incl. UC Suite) on a separate Linux server e-Docu Partner Portal
Administrator Documentation This document describes the installation, configuration, operation, administration and features of OpenScape Business e-Docu System, Partner Portal
Manager E, Administrator Documentation This document describes the configuration of features using Manager E e-Docu Partner Portal
Users, Technicians, Administrators myPortal Smart, User Guide This document describes the configuration and operation of the myPortal Smart application e-Docu System, Partner Portal
myPortal for OpenStage, User Guide This document describes the configuration and operation of myPortal for OpenStage e-Docu System, Partner Portal
myPortal for Desktop, User Guide This document describes the installation, configuration and operation of the myPortal for Desktop application e-Docu System, Partner Portal
myPortal for Outlook, User Guide This document describes the installation, configuration and operation of the myPortal for Outlook application e-Docu System, Partner Portal
Fax Printer, User Guide This document describes the installation, configuration and operation of Fax Printer e-Docu System, Partner Portal
myPortal to go, User Guide This document describes the configuration and operation of myPortal for Mobile e-Docu System, Partner Portal
myAgent, User Guide This document describes the installation, configuration and operation of the myAgent application e-Docu System, Partner Portal
myReports, User Guide This document describes the installation, configuration and operation of the myReports application e-Docu System, Partner Portal
myAttendant, User Guide This document describes the installation, configuration and operation of the myAttendant attendant console e-Docu System, Partner Portal
OpenScape Business Attendant, User Guide This document describes the installation, configuration and operation of the attendant console OpenScape Business Attendant e-Docu System, Partner Portal
UC Smart Telephone User Interface (TUI), Quick Reference Guide This document describes the phone menus of the voicemail box (UC Smart) e-Docu System, Partner Portal
UC Suite Telephone User Interface (TUI), Quick Reference Guide This document describes the phone menu of the voicemail box (UC Suite) e-Docu System, Partner Portal


Software Delivery / Deployment

SW deployment depends on the OpenScape Business models. SW is either deployed as embedded SW or has to be ordered separately on a storage media. SW corrections are available at the Central Software Download Server of Unify, which can be accessed via the Partner Portal.

OpenScape Business X models The SW of OpenScape Business X models is delivered on a SDHC card together with the main board. SW needs not be ordered separately. In case that a UC Booster Card is required the SW is delivered on its internal storage device.

OpenScape Business UC Booster Server or OpenScape Business S The SW of OpenScape Business Booster Server or OpenScape Business S has to be ordered separately. The SW is delivered on DVD as data media.
The required operating system (Suse Linux Enterprise system (SLES)) can be obtained also from Unify.
In case, that the SLES SW is ordered from Unify, an registration key for a 3 year SW update period, granted by Novell, is included.

OpenScape Business S SW (incl. SLES) is also available as .OVA Image for virtualized machines via the software Supply Server.

Licensing

Use of OpenScape Business features is licensed. Starting with the basic system licence, additional features can be easily added, by importing appropriate license keys. License keys are providedby the Central License Server order dependent and are managed by the administration tools of OpenScape Buisness.


Activation Period
OpenScape Business supports a Licence Activation Period with full feature functionality for a time period of 30 days after first installation. After 30 days system functionality is restricted to emergency operation in case that no valid license keys have been uploaded to the system.

Evaluation Licenses
If specific functions should be tested for a time period of 90 days, so called Evaluation Licenses can be ordered.

Migration

OpenScape Business offers an easy migration path from HiPath 3000 to OpenScape Business.
Depending on the HW / SW version of HiPath 3000 existing housing, power supply and also many peripherial boards and devices can be reused.
Within many migration cases only the mainboard, System SW and license file need to be replaced by OpenScape Business components.
Conversion of system configuration data is also supported.

Details are described within the OpenScape Business Sales Information and the Administration Manual

Security

Security Checklist

Instructions for hardening of OpenScape Business are described within the
OpenScapeBusiness Security Checklist
which can be downloaded from the Partner Portal.

Security Bulletins

The following documents contain descriptions of security improvements.


Discontinued Applications

Up from OpenScape Business V3 the following applications will be discontinued and be replaced by successor solutions. More informations can be found in the current OpenScape Business Sales Information within our UNIFY Partner Portal

Further Technical Information / Links

Supported Standards

Ethernet

  • RFC 894 Ethernet II Encapsulation
  • IEEE 802.1Q Virtual LANs
  • IEEE 802.2 Logical Link Control
  • IEEE 802.3u 100BASE-T
  • IEEE 802.3ab Gigabit Ethernet
  • IEEE 802.3X Full Duplex Operation

IP/Routing

  • RFC 768 UDP
  • RFC 791 IP (updated by: RFC 1349, RFC 2474, RFC 6864)
  • RFC 792 ICMP (updated by: RFC 950, RFC 4884, RFC 6633, RFC 6918)
  • RFC 793 TCP (updated by: RFC 1122, RFC 3168, RFC 6093, RFC 6528)
  • RFC 826 ARP (updated by: RFC 5227, RFC 5494)
  • RFC 1332 The PPP Internet Protocol (updated by: RFC 3241)
  • RFC 1918 IP Addressing (updated by: RFC 6761)
  • RFC 2131 DHCP (updated by: RFC 3396, RFC 4361, RFC 5494, RFC 6842)
  • RFC 2822 Internet Message Format (obsoleted by RFC 5322)
  • RFC 5322 Internet Message Format (updated by: RFC 6531, RFC 6532, RFC 6854)

Control Protocol (IPCP)

  • RFC 1334 PPP Authentication Protocols (obsoleted by: RFC 1994)
  • RFC 1618 PPP over ISDN
  • RFC 1661 The Point-to-Point Protocol (PPP) (updated by: RFC 2153)
  • RFC 1877 PPP Internet Protocol Control Protocol
  • RFC 1990 The PPP Multilink Protocol (MP)
  • RFC 1994 PPP Challenge Handshake Authentication Protocol (CHAP) (updated by: RFC 2484)
  • RFC 2516 A Method for Transmitting PPP Over Ethernet (PPPoE)
  • RFC 3544 IP Header Compression over PPP

NAT

  • RFC 2663 NAT

IPsec

  • RFC 2403 IPsec Authentication - MD5
  • RFC 2404 IPsec Authentication - SHA-1
  • RFC 2404 IPsec Authentication - SHA-2
  • RFC 2405 IPsec Encryption 3DES
  • RFC 2407 IPsec DOI
  • RFC 2408 ISAKMP
  • RFC 2409 IKE
  • RFC 2410 IPsec encryption - NULL
  • RFC 2411 IP Security Document Roadmap
  • RFC 2412 OAKLEY
  • RFC 3602 IPSec encryption with AES
  • RFC 4301 Security Architecture for the IP
  • RFC 4303 IP Encapsulating Security Payload (ESP)

SNMP

  • RFC 1213 MIB-II

QoS

  • IEEE 802.1p Priority Tagging
  • RFC 1349 Type of Service in the IP Suite (obsoleted by: RFC 2474)
  • RFC 2474 Type of Service in the IP Suite (updated by: RFC 3168, RFC 3260)
  • RFC 2475 An Architecture for Differentiated Services (updated by: RFC 3260)
  • RFC 2597 Assured Forwarding PHB Group (updated by: RFC 3260)
  • RFC 3246 An Expedited Forwarding PHB (Per-Hop Behavior)

Services

  • RFC 2597 Assured Forwarding PHB Group
  • RFC 3246 An Expedited Forwarding PHB (Per-Hop Behavior)

Codecs

  • G.711
  • G.729

CTI

  • CSTA Phase III
  • TAPI Service Provider for TAPI 2.1

SIP
The table below indicates which RFCs are implemented on the SIP interfaces of the system:

  • ITSP: Internet Telephony Service Provider interface
  • SIP SUB: SIP interface for connection of SIP- phones
  • SIP TRK: SIP interface for connection to external SIP servers
  • SIP-Q: SIP interface for connection of OpenScape Business systems

Within the SIP interface columns following information are given:

  • yes: The main content of the RFC is implemented in the system. There might be options in the RFC which are not implemented. No details are given in the list
  • no RFC is NOT implemented on that interface
  • n/a RFC is not applicable to that interface

The information applies to OpenScape Business Version V2R3

RFC number Title Remarks ITSP SIP-SUB SIP-TRK SIPQ
RFC 1889 RTP: A Transport Protocol for Real-Time Applications Obsoleted by RFC3550 yes yes yes yes
RFC 2198 RTP Payload for Redundant Audio Data Used in conjunction with RFC 2833 no no no no
RFC 2246 The TLS Protocol Version 1.0 Obsoleted by RFC4346, Updated by RFC3546 no no no no
RFC 2327 SDP: Session Description Protocol (obsoleted by RFC4566) yes yes yes yes
RFC 2396 Uniform Resource Identifiers (URI): Generic Syntax Obsoleted by RFC3986 yes yes yes yes
RFC 2560 X.509 Internet Public Key Infrastructure Online Certificate Status Protocol - OCSP no no no no
RFC 2617 HTTP Authentication: Basic and Digest Access Authentication yes yes no no
RFC 2782 DNS RR for specifying the location of services (DNS SRV) yes n/a yes yes
RFC 2833 RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals Obsoleted by 4733 yes yes yes yes
RFC 2976 The SIP INFO Method Used for SIPQ trunking only no no no yes
RFC 3204 MIME media types for ISUP and QSIG Objects QSIG only no no no yes
RFC 3261 SIP: Session Initiation Protocol SIP Core RFC yes yes yes yes
RFC 3262 Reliability of Provisional Responses in the Session Initiation Protocol (SIP) provisional Response Acknowledgement (PRACK) Early Media no yes no no
RFC 3263 SIP Locating Servers yes yes yes yes
RFC 3264 An Offer/Answer Model with SDP yes yes yes yes
RFC 3265 Session Initiation Protocol (SIP)-Specific Event Notification used for MWI and GroupPickup no yes no no
RFC 3268 Advanced Encryption Standard (AES) Cipher suites for Transport Layer Security (TLS) no no no no
RFC 3280 Internet X.509 Public Key Infrastructure Certificate and Certificate Revocation List (CRL) Profile no no no no
RFC 3310 HTTP Digest Authentication yes yes no no
RFC 3311 Session Initiation Protocol (SIP) UPDATE Method yes yes yes yes
RFC 3312 Integration of Resource Management and Session Initiation Protocol (SIP) no no no no
RFC 3323 A Privacy Mechanism for the Session Initiation Protocol (SIP) yes yes no no
RFC 3324 Short Term Requirements for Network Asserted Identity no no no no
RFC 3325 Private Extensions to the Session Initiation Protocol (SIP) for Asserted Identity within Trusted Networks yes yes yes no
RFC 3326 The Reason Header Field for the Session Initiation Protocol (SIP) yes yes yes yes
RFC 3327 Session Initiation Protocol (SIP) Extension Header Field for Registering Non-Adjacent Contacts no no no no
RFC 3329 Security Mechanism Agreement for the Session Initiation Protocol no no no no
RFC 3389 Real-time Transport Protocol (RTP) Payload for Comfort Noise (CN) no no no no
RFC 3420 Internet Media Type message/sipfrag no no no no
RFC 3428 Session Initiation Protocol (SIP) Extension for Instant Messaging no no no no
RFC 3489 STUN - Simple Traversal of User Datagram Protocol (UDP) Through Network Address Translators (NATs) yes yes no no
RFC 3515 The Session Initiation Protocol (SIP) Refer Method no yes no no
RFC 3550 RTP: Transport Protocol for Real-Time Applications yes yes yes yes
RFC 3551 RTP Profile for Audio and Video Conferences with Minimal Control yes yes yes yes
RFC 3581 An Extension to the Session Initiation Protocol (SIP) for Symmetric Response Routing rport yes yes yes no
RFC 3605 Real Time Control Protocol (RTCP) attribute in Session Description Protocol (SDP) no no no no
RFC 3665 Session Initiation Protocol (SIP) Basic Call Flow Examples yes yes yes N/A
RFC 3666 Session Initiation Protocol (SIP) Public Switched Telephone Network (PSTN) Call Flows yes yes yes N/A
RFC 3680 A Session Initiation Protocol (SIP) Event Package for Registrations no no no no
RFC 3711 The Secure Real-time Transport Protocol (SRTP) yes no no yes
RFC 3725 Best Current Practices for Third Party Call Control (3pcc) in the Session Initiation Protocol (SIP) no yes no no
RFC 3761 The E.164 to Uniform Resource Identifiers (URI) Dynamic Delegation Discovery System (DDDS) Application (ENUM) no no no no
RFC 3830 MIKEY: Multimedia Internet KEYing MIKEY0 only no no no yes
RFC 3842 A Message Summary and Message Waiting Indication Event Package for the Session Initiation Protocol (SIP) no yes no no
RFC 3891 The Session Initiation Protocol (SIP) Replaces Header passive usage only no yes no no
RFC 3892 The Session Initiation Protocol (SIP) Referred-By Mechanism no yes no no
RFC 3959 The Early Session Disposition Type for the Session Initiation Protocol (SIP) no no no no
RFC 3960 Early Media and Ringing Tone Generation in the Session Initiation Protocol (SIP) no no no no
RFC 3966 The tel URI for Telephone Numbers yes no no no
RFC 3968 The Internet Assigned Number Authority (IANA) Header Field Parameter Registry for the Session Initiation Protocol (SIP) As this RFC describes rules for assigning new parameters etc. it is not applicable for a certain product N/A N/A N/A N/A
RFC 3969 The Internet Assigned Number Authority (IANA) Uniform Resource Identifier (URI) Parameter Registry for the Session Initiation Protocol (SIP) As this RFC describes rules for assigning new parameters etc. it is not applicable for a certain product N/A N/A N/A N/A
RFC 4040 RTP Payload Format for a 64 kbit/s Transparent Call yes yes yes yes
RFC 4028 Session Timers in the Session Initiation Protocol (SIP) yes yes no yes
RFC 4119 A Presence-based GEOPRIV Location Object Format XML based location definition for emegancy calls yes no no no
RFC 4123 Session Initiation Protocol (SIP)-H.323 Interworking Requirements no no no no
RFC 4235 An INVITE-Initiated Dialog Event Package for the Session Initiation Protocol Used for GroupPickup no yes no no
RFC 4244 An Extension to the Session Initiation Protocol (SIP) for Request History Information no no no no
RFC 4320 Actions Addressing Identified Issues with the Session Initiation Protocol's (SIP) Non-INVITE Transaction no no no no
RFC 4504 SIP Telephony Device Requirements and Configuration no no no no
RFC 4538 Request Authorization through Dialog Identification in the Session Initiation Protocol (SIP) no no no no
RFC 4566 SDP: Session Description Protocol; M. Handley, V. Jacobson.(obsoletes RFC 2327) yes yes yes yes
RFC 4568 Session Description Protocol (SDP) Security Descriptions for Media Streams yes no no no
RFC 4733 RTP Payload for DTMF Digits, Telephony Tones, and Telephony Signals yes yes yes yes
RFC 4856 Media Type Registration of Payload Formats in the RTP Profile for Audio and Video Conferences Obsoletes RFC3555 yes yes yes yes
RFC 4967 Dial String Parameter for the Session Initiation Protocol Uniform Resource Identifier no no no no
RFC 5009 Private Header (P-Header) Extension to the Session Initiation Protocol (SIP) for Authorization of Early Media P-Early-Media header yes no no no
RFC 5031 A Uniform Resource Name (URN) for Emergency and Other Well-Known Services no no no no
RFC 5139 Revised Civic Location Format for Presence Information Data Format Location Object (PIDF-LO) XML based location definition for emegancy calls yes no no no
RFC 5245 Interactive Connectivity Establishment (ICE):A Protocol for Network Address Translator (NAT) Traversal for Offer/Answer Protocols no no no no
RFC 5246 The Transport Layer Security (TLS) Protocol Version 1.2 yes yes yes yes
RFC 5280 Internet X.509 Public Key Infrastructure Certificate and Certificate Revocation List (CRL) Profile no no no no
RFC 5589 Session Initiation Protocol Call Control – Transfer no yes no no
RFC 5806 Diversion Indication in SIP Diversion header field yes yes no no
RFC 5876 Updates to Asserted Identity in the Session Initiation Protocol (SIP) no no no no
RFC 5923 Connection Reuse in the Session Initiation Protocol no no no yes
RFC 6140 Registration for Multiple Phone Numbers in the Session Initiation Protocol (SIP) SIP connect registration yes no no no

VoIP Security

  • RFC 2459 X.509 PKI Certificate and CRL Profile


XMPP

  • RFC 3920 Extensible Messaging and Presence Protocol (XMPP): Core
  • RFC 3921 Extensible Messaging and Presence Protocol (XMPP): Instant Messaging and Presence

Others

  • RFC 959 FTP
  • RFC 1305 NTPv3
  • RFC 1951 DEFLATE

Supported Server based Hardware

Unify does not provide any Server based Hardware platform for deploying OpenScape Business S Server and/or OpenScape Business UC Booster Server applications.

All necessary Server based Hardware (especially in a customer scenario without any suitable Virtualization environment) must be purchased and installed separately according to the Operating System's requirements and restrictions which is requested to deploy OpenScape Business S Server and/or OpenScape Business UC Booster Server applications (actually this Operating System is SuSE Linux Enterprise Server 12 SP5 64 bit up from OpenScape Business V3).

How To Collection

International (English)  How to collection and tutorials for OpenScape Business

Useful Tools

Other Information Sources

Technical Newsletter

With the technical newsletter you get essential service related information for our products, such as information about technical functionalities, configuration hints and service related issues.

To register, please use the registration form in ATOS / Unify Partner Portal, which can be found there in “Learn / News & Newsletters / Technical Newsletter”.

Marketing Information

Sales and marketing oriented documents and presentations can be obtained using the following links:


CSTA schema

osbiz/schema/csta

End User License Agreement (EULA)

OpenScape Business EULA

Retrieved from "http://wiki.unify.com/index.php?title=OpenScape_Business&oldid=54648"