The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

Jump to: navigation, search
myAttendant screenshot

myAttendant is a Java based client for accessing attendant and the unified communication functions of OpenScape Business from a Desktop PC.

Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.

myAttendant SW is part of OpenScape Business and bound to the SW version of the communication platform.



Besides convenient dialing aids via phone directories and favorites, and information on the presence status of other subscribers, as well in an OpenScape Business networked environment, myAttendant can, for example, also be used to access voicemails and Fax messages. Chat messages (Instant Messaging) assist you in communicating with other internal subscribers.

myAttendant Classic Skin

myAttendant offers the following features:

  • Attendant functions
  • Favorites List
  • Journal for calls
  • Screen pops
  • Presence status
  • CallMe service
  • Status-based call forwarding
  • Personal AutoAttendant
  • Recording calls and conferences
  • Instant Messaging
  • Voice and Fax messages

Desktop Dialing and Hot Key Function

Desktop dialing function with hot keys and, optionally, the click & drag function familiar from OpenScape Business

Desktop Dialing

Configuration Overview

myAttendant is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC. myAttendant connects to OpenScape Business via Ethernet LAN with TCP/IP protocol.


Telecommunication systems


Supported Telephones

Phones which are supported by myAttendant depend on the respective communication platform.

  • OpenScape DeskPhone CP HFA/SIP
  • OpenScape DeskPhone CP T (CP200/400)
  • OpenStage HFA
  • OpenStage SIP
  • OpenScape Desk Phone IP 35G/55G SIP
  • OpenStage T
  • SIP phones from third parties that support 3PCC
  • Analog telephone
  • OpenScape Personal Edition HFA
  • OpenScape Personal Edition SIP
  • OpenScape Business Cordless
  • OpenScape Cordless IP

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC

  • 2 GHz CPU
  • RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution

Terminal Server

The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

PC software

Please note
Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 10 (64 Bit Applications only)
  • Microsoft Windows 11 (64 Bit Applications only)

Apple Mac OS Client PCs

  • Apple MAC OS X 13.x.x or above (64 Bit Applications only)

Terminal Server Operating Systems

  • Microsoft Windows 2022 Server 64 Bit / MS Terminal Server 2019
  • Microsoft Windows 2019 Server 64 Bit / MS Terminal Server 2019

Application Software

  • Oracle Java 1.8.x or above (32 Bit or 64 Bit)
  • Open JDK V8 or above (32 Bit or 64 Bit)


A license is required for each user, who wants to use myAttendant.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Partner Portalof Unify.


User manual

The user manual can be downloaded from:

Software Deployment

myAttendant is part of OpenScape Business SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.


A license is required for for every user for the operation of myAttendant.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Partner Portal of Unify