optiPoint 410/420 S

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The support for this product has been discontinued!
Please visit Devices to get further information about the current product portfolio.

The optiPoint 410/420 S phone family consists of a wide range of optiPoint SIP phones, from optiPoint 410 entry S for basic telephony to optiPoint 420 advance S for high-volume callers with sophisticated needs.

op420adv-p.jpg op410adv-p.jpg
optiPoint 420 advance S optiPoint 410 advance S
op420std-p.jpg op410std-p.jpg
optiPoint 420 economy S
optiPoint 420 economy plus S
optiPoint 420 standard S
optiPoint 410 economy S
optiPoint 410 economy plus S
optiPoint 410 standard S
optiPoint 410 entry S

Phone range

All phones of this phone family have a common feature set (listed below) and additional features per model.

  • SIP support according to RFC 3261
  • Power over Ethernet (PoE) IEEE 802.3af or external power supply (EU, US and UK power adapters)
  • Computer Telephony Integration (CTI) / Third party call control
  • Remote administration via Web-based management, HiPath Deployment Service or XML files
  • Codecs G.711, G.723.1A, G.729AB and G.722 wideband codec
  • Open listening
  • Freely programmable feature keys
  • 2 keys (plus/minus) for volume settings
  • Keypad with 12 keys
  • Dialog keys (optiGuide) for navigation / feature control (except 410 entry)
  • Wall-mountable (separate bracket required)
  • Housing color: manganese (dark) or arctic (bright)

Hardware related differentiating factors

There are two product lines available:

  • optiPoint 410 S
  • optiPoint 420 S

The optiPoint 410 S models support paper labels for the programmable Feature Keys, whilst the optiPoint 420 S models provide self-labeling monochrome LCD Feature Keys.

Within the optiPoint 410 S and optiPoint 420 S family, the user can choose among different hardware models:

Phone model Display Self-labeling
Full duplex
handsfree mode
LAN Switch
USB master
optiPoint 410 entry S - - - 8 - - - - - -
optiPoint 410 economy S 2-line, tiltable - 3 12 - - - - - -
optiPoint 410 economy plus S 2-line, tiltable - 3 12 - Yes - - Yes -
optiPoint 410 standard S 2-line, backlit, tiltable - 3 12 Yes Yes Yes 2 Yes -
optiPoint 410 advance S 4-line, backlit, tiltable - 3 19 Yes Yes Yes 1 Yes Hardware related[1]
optiPoint 420 economy S 2-line, tiltable Yes 3 12 - - - - - -
optiPoint 420 economy plus S 2-line, tiltable Yes 3 12 - Yes - - Yes -
optiPoint 420 standard S 2-line, backlit, tiltable Yes 3 12 Yes Yes Yes 2 Yes -
optiPoint 420 advance S 4-line, backlit, tiltable Yes 3 18 Yes Yes Yes 1 Yes Hardware related[1]

Software/Firmware related differentiating factors

The telephony application provides a set of features and the connectivity to a set of SIP systems (proxies, application servers)

  • General overview on platforms / systems:
Platform Comment Details
HiPath OpenOffice EE Pure IP-Switch
HiPath 3000/5000 Hybrid Switch/IP-Softswitch
HiPath 4000 Hybrid-Switch
OpenScape Voice IP-Softswitch optiPoint connectivity to OpenScape Voice
Siemens SURPASS Hosted Office / hiQ 4200 / hiQ8000 IP-Softswitch (carrier grade)
BroadSoft IP-Softswitch (carrier-grade) optiPoint connectivity to Broadsoft
Sylantro IP-Softswitch (carrier grade) optiPoint connectivity to Sylantro
Asterisk Open Source IP-Softswitch pdf.png  Admin Manual optiPoint 410-420 Asterisk

For detailed interoperability information please check Software version and Interoperability sections on this page.

Connectivity to several VoIP providers is supported.
For configuration hints see the How To article setting up the optiPoint 410/420 SIP with a VoIP provider.

Supported Languages

The following is a supported languages list in language pack and alphabetical order by the language code used by ISO 639-1.
optiPoint 410/420 S application software is splitted into two language packages.
The language is changed only on phone user interface - not on WBM or admin interface

Language Package ISO 639-1 language code Language name Native name
LP1 [de] German Deutsch
LP1 [en] English English
LP1 [es] Spanish Español; castellano
LP1 [fr] French Français; langue française
LP1 [it] Italian Italiano
LP1 [hu] Hunguarian Magyar
LP1 [nl] Dutch Nederlands
LP1 [pt] Portuguese Português
LP2 [US] American-English US-English
LP2 [br] Portuguese Brazil / Brasileiro
LP2 [cs] Czech česky; čeština
LP2 [da] Danish dansk
LP2 [fi] Finnish suomen kieli
LP2 [lv] Latvian latviešu valoda
LP2 [no] Norwegian Norsk
LP2 [sv] Swedish svenska

Supported Country Tones

The following is a supported Country tones list (since SW Version 7) in alphabetical order by the country names (officially used by the ISO 3166/MA, which uses country names from United Nations sources).

Official country names used by the ISO 3166/MA Official country codes used by the ISO 3166/MA
Argentina AR
Austria AT
Belgium BE
Brazil BR
Chile CL
China CN
Croatia HR
Czech Republic CZ
Denmark DK
Estonia EE
Finland FI
France FR
Germany DE
Hungary HU
India IN
Ireland IE
Italy IT
Latvia LV
Lithuania LT
Luxembourg LU
Mexico MX
Netherlands NL
Norway NO
Poland PL
Portugal PT
RSA (South Africa) ZA
Singapore SG
Slovakia SK
Spain ES
Sweden SE
Switzerland CH
Thailand TH
United Kingdom GB
United States US

Firmware / Software

The SIP firmware provides encryption capabilities. Hence its distribution must follow legal requirements which do not allow unrestricted SW distribution via the Internet. The firmware is only provided by Unify technicians or by official Unify Partners. Customers with self-care contracts will have access to SW within the Partner Portal Web portal (login required).

The firmware of the optiPoint SIP phones comprises two software components:

  • NetBoot Software: this component provides low level features (like Boot process, LAN connectivity) and is not changed once a phone has been produced from factory and/or is in operation. However, if necessary new features may be provided during the ongoing development and factory production process.
  • Application Software: this component contains all features for:
    • Call Handling
    • Call Signalling
    • Audio Control
    • User Interface
    • Language Support

the Application Software component is continuously developed and enhanced and it can be downloaded to the phone using an FTP server as needed, see optiPoint 410/420 S upgrade to SIP V6.0.

Actually SIP line application software main version to be used is SIP V7.0 that is supported on most HiPath systems. See also optiPoint 410/420 S interoperability matrix and optiPoint 410/420 S general information to SIP V7.0.

Current software releases

The actual SIP V7 Application Software, optiPoint 410/420 SIP V7 R6.10.0, is tested and released for usage with OpenScape Voice Server V4.1, V5.0 and V6.0, HiPath 4000 V4 R2.1.19 (or newer); last tested and released version for Broadsoft is optiPoint 410/420 SIP V7 R6.2.0.
optiPoint 4x0 SIP V7 is not released for HiPath 4000 V4 R1 or older, HiPath 2000, HiPath 3000/5000, Sylantro communication systems. Please have also a look on the optiPoint 410/420 S interoperability matrix.

For more information check optiPoint 410/420 S interoperability matrix

Version Release Release date Release note Notes
V7.0 R6.10.0 28/09/2012 optiPoint 410/420 SIP V7.0 R6.10.0
V7.0 R6.8.0 27/01/2012 optiPoint 410/420 SIP V7.0 R6.8.0
V7.0 R6.5.0 30/09/2011 optiPoint 410/420 SIP V7.0 R6.5.0
V7.0 R6.4.0 07/07/2011 optiPoint 410/420 SIP V7.0 R6.4.0
V7.0 R6.3.0 31/03/2011 optiPoint 410/420 SIP V7.0 R6.3.0
V7.0 R6.2.0 03/12/2010 optiPoint 410/420 SIP V7.0 R6.2.0
V7.0 R5.9.0 30/08/2010 optiPoint 410/420 SIP V7.0 R5.9.0
V7.0 R5.7.0 28/05/2010 optiPoint 410/420 SIP V7.0 R5.7.0
V7.0 R5.6.0 01/03/2010 optiPoint 410/420 SIP V7.0 R5.6.0
V7.0 R5.5.0 22/12/2009 optiPoint 410/420 SIP V7.0 R5.5.0
V7.0 R5.4.0 01/10/2009 optiPoint 410/420 SIP V7.0 R5.4.0
V7.0 R5.3.0 05/08/2009 optiPoint 410/420 SIP V7.0 R5.3.0
V7.0 R5.2.0 08/06/2009 optiPoint 410/420 SIP V7.0 R5.2.0
V7.0 R4.2.0 27/03/2009 optiPoint 410/420 SIP V7.0 R4.2.0
V7.0 R4.1.0 09/02/2009 optiPoint 410/420 SIP V7.0 R4.1.0
V7.0 R3.2.0 28/11/2008 optiPoint 410/420 SIP V7.0 R3.2.0
V7.0 R2.3.0 30/09/2008 optiPoint 410/420 SIP V7.0 R2.3.0
V7.0 R2.2.0 13/08/2008 optiPoint 410/420 SIP V7.0 R2.2.0
V7.0 R1.6.0 16/06/2008 optiPoint 410/420 SIP V7.0 R1.6.0
V7.0 R1.5.0 30/05/2008 optiPoint 410/420 SIP V7.0 R1.5.0
V7.0 R1.3.0 30/04/2008 optiPoint 410/420 SIP V7.0 R1.3.0
V7.0 R0.16.0 31/01/2008 optiPoint 410/420 SIP V7.0 R0.16.0
V7.0 R0.15.0 22/01/2008 optiPoint 410/420 SIP V7.0 R0.15.0
V7.0 R0.14.0 09/11/2007 optiPoint 410/420 SIP V7.0 R0.14.0
V7.0 R0.13.0 27/09/2007 optiPoint 410/420 SIP V7.0 R0.13.0
V7.0 R0.11.0 11/09/2007 optiPoint 410/420 SIP V7.0 R0.11.0
V7.0 R0.10.0 09/07/2007 optiPoint 410/420 SIP V7.0 R0.10.0

V6.0 has been phased out at end of 2007. The last V6.0 Application Software released was optiPoint 410/420 SIP V6.0 R3.69.0.

Version Release Release date Release note Notes
V6.0 R3.69.0 31/10/2007 optiPoint 410/420 SIP V6.0 R3.69.0
V6.0 R3.68.0 30/08/2007 optiPoint 410/420 SIP V6.0 R3.68.0
V6.0 R2.67.0 06/26/2007 optiPoint 410/420 SIP V6.0 R2.67.0
V6.0 R2.66.1 05/06/2007 optiPoint 410/420 SIP V6.0 R2.66.1
V6.0 R2.66.0 30/05/2007 optiPoint 410/420 SIP V6.0 R2.66.0 Blocked[2]
V6.0 R1.65.6 25/04/2007 optiPoint 410/420 SIP V6.0 R1.65.6 Blocked[2]
V6.0 R1.65.1 21/03/2007 optiPoint 410/420 SIP V6.0 R1.65.1 Blocked[2]
V6.0 R1.64.4 26/01/2007 optiPoint 410/420 SIP V6.0 R1.64.4
V6.0 R0.62.0 22/11/2006 optiPoint 410/420 SIP V6.0 R0.62.0
V6.0 R0.60.0 18/10/2006 optiPoint 410/420 SIP V6.0 R0.60.0
V6.0 R0.58.0 05/10/2006 optiPoint 410/420 SIP V6.0 R0.58.0
V6.0 R0.55.0 23/08/2006 optiPoint 410/420 SIP V6.0 R0.55.0
V5.0 R0.35.0 16/09/2006 optiPoint 410/420 SIP V5.0 R0.35.0
V5.0 V5.0.31 21/07/2006 optiPoint 410/420 SIP V5.0 (V5.0.31)
V5.0 V5.0.30 26/06/2006 optiPoint 410/420 SIP V5.0 (V5.0.30)
V5.0 V5.0.27 19/04/2006 optiPoint 410/420 SIP V5.0 (V5.0.27)

To get an overview of all release notes for the optiPoint 410/420 SIP family see the history of all Release Notes.
See also optiPoint 410/420 S general information to SIP V7.0 about the actual version V7.0 of optiPoint 410/420 SIP family.

Interoperability Matrix

For detailed interoperability information please check optiPoint 410/420 S interoperability matrix.

End of Life information

  • optiPoint 410 S / optiPoint 420 S
    • 04.02.2014 End of All Product Activities (HW & SW)
  • V7.0 has been phased-out
    • 04.02.2014 End of Product Activities
  • V6.0 has been phased-out
    • 31.12.2007 End of Product Activities
  • V5.0 has been phased-out
    • 29.12.2006 End of Product Activities
  • V4.1 has been phased-out
  • V4.0 has been phased-out

Mass deployment

See Mass Deployment.

Add-on devices, Adapters and Accessories

See also


  1. 1.0 1.1
    Upon the following hardware revisions the optiPoint 4x0 advance does not longer have an USB-port. This hardware revision must be used with software version optiPoint 410/420 SIP V7.0 R4.1.0 (or higher).

    • S30817-S7204-A101-26 (optiPoint 410 advance arctic)
    • S30817-S7204-A107-31 (optiPoint 410 advance mangan)
    • S30817-S7207-A101-26 (optiPoint 420 advance arctic)
    • S30817-S7207-A107-24 (optiPoint 420 advance mangan)
    • S30817-S7204-M101-8 (optiPoint 410 advance arctic)
    • S30817-S7204-M107-8 (optiPoint 410 advance mangan)
    • S30817-S7207-M101-9 (optiPoint 420 advance arctic)
    • S30817-S7207-M107-9 (optiPoint 420 advance mangan)
  2. 2.0 2.1 2.2
    Due to Bug (NA02884341).
    This bug can occour sporadically after upgrade process from application versions between V6 R1.65.0 and V6 R1.65.7 or from version V6 R2.66.0: the available Hotfix was released with V6.0 R2.66.1.
    The optiPoint 4x0 SIP phones family with application versions between V6 R1.64.0 and V6 R1.64.8 can safely be upgraded to that latest version V6 R2.66.0 because not affected by this bug.

How To

External links