optiPoint 410/420

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The support for this product has been discontinued!
Please visit Devices to get further information about the current product portfolio.

The optiPoint 410/420 phone family consists of a wide range of optiPoint CorNet IP (HFA) phones, from optiPoint 410 entry for basic telephony to optiPoint 420 advance for high-volume callers with sophisticated needs.

op420adv-p.jpg op410adv-p.jpg
optiPoint 420 advance optiPoint 410 advance
op420std-p.jpg op410std-p.jpg
optiPoint 420 economy
optiPoint 420 economy plus
optiPoint 420 standard
optiPoint 410 economy
optiPoint 410 economy plus
optiPoint 410 standard
optiPoint 410 entry

Phone range

All phones of this phone family have a common feature set (listed below) and additional features per model.

  • HFA support for platforms HiPath 2000, HiPath 3000, HiPath 4000 and HiPath 5000
  • Power over Ethernet (PoE) IEEE 802.3af or external power supply (EU, US and UK power adapters)
  • Computer Telephony Integration (CTI)
  • Remote administration via Web-based management, HiPath Deployment Service
  • Codecs G.711, G.723.1A, G.729AB and G.722 wideband codec
  • Open listening
  • Freely programmable feature keys
  • 2 keys (plus/minus) for volume settings
  • Keypad with 12 keys
  • Dialog keys (optiGuide) for navigation / feature control (except 410 entry)
  • Wall-mountable (separate bracket required)
  • Housing color: manganese (dark) or arctic (bright)

Hardware related differentiating factors

There are two product lines available: optiPoint 410 and optiPoint 420. The difference is that the optiPoint 410 models support paper labels for the programable feature keys, whilst the optiPoint 420 models provide self-labeling keys.

Within the optiPoint 410 and optiPoint 420 family, the user can choose among different hardware models:

Phone model Display Self-labeling
Full duplex
handsfree mode
LAN Switch
USB master
optiPoint 410 entry - - - 8 - - - - - -
optiPoint 410 economy 2-line, tiltable - 3 12 - - - - - -
optiPoint 410 economy plus 2-line, tiltable - 3 12 - Yes - - Yes -
optiPoint 410 standard 2-line, backlit, tiltable - 3 12 Yes Yes Yes 2 Yes -
optiPoint 410 advance 4-line, backlit, tiltable - 3 18 Yes Yes Yes 1 Yes Hardware related[1]
optiPoint 420 economy 2-line, tiltable Yes 3 12 - - - - - -
optiPoint 420 economy plus 2-line, tiltable Yes 3 12 - Yes - - Yes -
optiPoint 420 standard 2-line, backlit, tiltable Yes 3 12 Yes Yes Yes 2 Yes -
optiPoint 420 advance 4-line, backlit, tiltable Yes 3 18 Yes Yes Yes 1 Yes Hardware related[1]

Miscelleanous documents

Platforms / Systems

Platform Comment Details
Siemens HiPath 2000 Pure IP-Switch t.b.d.
Siemens HiPath 3000/5000 Hybrid Switch/IP-Softswitch t.b.d.
HiPath 4000 Hybrid-Switch t.b.d.

For detailed interoperability information please check Software version and Interoperability sections on this page.

Firmware / Software

The firmware provides encryption capabilities. Hence its distribution must follow legal requirements which do not allow unrestricted SW distribution via the Internet. The firmware is only provided by Siemens technicians or by official Siemens Partners. Customers with self-care contracts will have access to SW within the Partner Portal Web portal (login required).

The firmware of the optiPoint 410/420 phones comprises two components:

  • netboot - This component provides low level features (like Boot process, LAN connectivity). This component is not changed once a phone has been produced and/or is in operation. However, new features may be provided during the ongoing development and production process of the optiPoint phones.
  • application - This component contains all features for call handling, signalling, audio control, user interface and language support. It is continuously developed and this takes takes place:
    • version based, introducing significant features or feature packages
    • update based, introducing limited features or feature enhancements
    • based on Software Maintenance Release, providing fault corrections

Application SW can be downloaded to the phone via FTP.

Current software releases

optiPoint 410/420 phones with V5 R5.5.0 Application software (pre)installed by Factory don't need to be downgraded: no issues will arise when upgrading them to a newer Application software version!

optiPoint 410/420 phones with V5 R6.1.0 Application software (pre)installed by Factory can not be downgraded to older version. no issues will arise when upgrading them to a newer Application software version! Please see also optiPoint 410/420 V5.1 information for more information.

Version Release Release date Release note
V5 R6.6.0 01/09/2011 optiPoint 410/420 V5 R6.6.0
V5 R6.3.0 16/07/2010 optiPoint 410/420 V5 R6.3.0
V5 R6.1.0 optiPoint 410/420 V5 R6.1.0
V5 R5.10.0 20/07/2009 optiPoint 410/420 V5 R5.10.0
V5 R5.8.0 08/05/2009 optiPoint 410/420 V5 R5.8.0
V5 R5.7.0 08/04/2009 Blocked
V5 R5.6.0 23/02/2009 optiPoint 410/420 V5 R5.6.0
V5 R5.4.0 10/10/2008 optiPoint 410/420 V5 R5.4.0
V5 R4.7.0 28/07/2008 optiPoint 410/420 V5 R4.7.0
V5 R5.3.0 11/07/2008 optiPoint 410/420 V5 R5.3.0
V5 R5.2.0 30/04/2008 optiPoint 410/420 V5 R5.2.0
V5 R4.6.0 28/03/2008 optiPoint 410/420 V5 R4.6.0
V5 R4.5.0 16/01/2008 optiPoint 410/420 V5 R4.5.0
V5 R4.4.0 23/11/2007 optiPoint 410/420 V5 R4.4.0
V5 R4.3.0 04/10/2007 optiPoint 410/420 V5 R4.3.0
V5 R4.2.1 06/05/2007 optiPoint 410/420 V5 R4.2.1
V5 R2.36.4 11/04/2007 optiPoint 410/420 V5 R2.36.4
V5 R2.36.0 22/02/2007 optiPoint 410/420 V5 R2.36.0
V5 R1.35.1 12/01/2007 optiPoint 410/420 V5 R1.35.1
V5 R1.35.0 15/11/2006 optiPoint 410/420 V5 R1.35.0
V5 R1.34.0 20/10/2006 optiPoint 410/420 V5 R1.34.0
V5 R1.33.0 06/10/2006 optiPoint 410/420 V5 R1.33.0
V5.1 V5.1.32 03/08/2006 optiPoint 410/420 V5.1 (V5.1.32)
V5.1 V5.1.31 07/07/2006 optiPoint 410/420 V5.1 (V5.1.31)
V5.1 V5.1.30 17/05/2006 optiPoint 410/420 V5.1 (V5.1.30)

To get an overview of all release notes for the optiPoint 410/420 family see the history of all Release Notes.

See also optiPoint 410/420 V5.1 information about the actual version V5.1 of optiPoint 410/420 family.

Interoperability Matrix

For detailed interoperability information please check optiPoint 410/420 interoperability matrix.

Mass deployment

See Mass Deployment.

Add-on devices, Adapters and Accessories

See also optiPoint adapters.

End of Life Information for optiPoint 410/420 HFA phones

  • 30. Sep. 2010 Order Stop for the optiPoint 410/420 HFA phones
  • 30. Sep. 2010 Order Stop for Expansions (optiPoint self labeling key module, optiPoint 410/420 handsets)
    • Note: The other Expansions (optiPoint wall mounting set, optiPoint recorder adapter, optiPoint acoustic adapter, optiPoint busy lamp field, optiPoint signature module, optiPoint application module, optiPoint key module, optiPoint stand) are also used along with optiPoint 500 and will be phased out together with optiPoint 500
  • 30. Sep. 2012 End of Hardware and Software Support
  • 31. Dec. 2013 End of Product Activities

See also


  1. 1.0 1.1
    Upon the following hardware revisions the optiPoint 4x0 advance does not longer have an USB-port. This hardware revision must be used with software version optiPoint 410/420 V5 R5.6.0 (or higher).

    • S30817-S7204-A101-26 (optiPoint 410 advance arctic)
    • S30817-S7204-A107-31 (optiPoint 410 advance mangan)
    • S30817-S7207-A101-26 (optiPoint 420 advance arctic)
    • S30817-S7207-A107-24 (optiPoint 420 advance mangan)