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Here you find general information about '''SIP V7.0 on optiPoint 410/420 S'''. SIP V7.0 is the successor of [[SIP]] versions like SIP V5.0 and SIP V4.1, used on [[optiPoint 410/420 S]] phones.  
+
Here you find general information about '''SIP V7.0 on optiPoint 410/420 S'''. SIP V7.0 is the successor of [[SIP]] versions like SIP V6.0, V5.0 and SIP V4.1, used on [[optiPoint 410/420 S]] phones.  
  
 
== New features ==
 
== New features ==
Line 7: Line 7:
  
 
=== SIP ===
 
=== SIP ===
−
* '''User mobility:''' <br /> User Mobility enables users designated as mobile users to log onto a phone and by doing so have the phone automatically configured to take on all the attributes of the mobile user’s phone. When the mobile user logs off the phone configuration will revert to the attributes that it had before the mobile user logged on. <br /> The attributes affected encompass all the optiPoint features within the scope of the hardware of the model of phone being used (except external Java applications). The [[Deployment_Service|DLS]] Tool (Deployment Service) will supply the data for the affected attributes. <br /> The [[Deployment_Service|DLS]] is mandatory to manage all necessary data to support the User Mobility Feature, like configuration of profiles (mobile user, basic),  managing the mobile log on and log off processes, migration of a standard user to a mobile user or supporting  forced log off. <br /> This [[Deployment_Service|DLS]] based User Mobility Feature is currently only supported in the HiPath 8000 environment.
+
* '''SIP Communication and Payload Encryption''' <br />
 +
Beginning with V7.0 optiPoint 410/420 S is able both to encrypt SIP-communication (TLS) and payload (SRTP).<br><br>
  
−
=== IP ===
+
'''Additional Information on SIP-Communication Encryption (TLS)'''<br>
−
* '''Configurable host name:''' <br /> Fore many applications (e.g. access to the [[WBM]]), it is more convinient to use symbolic names instead of the telephone's IP address. Hence, V6 introduces '''host names''': When the telephone requests its IP address, it sends – apart from other information – its default host name to the DHCP server (using DHCP option 12). The default host name consists of telephone model + type + [[MAC]] address (e.g. OP410STD0001e325a845). The DHCP server forwards this name to the [[DNS]] server, together with the IP address assigned. <br /> The default host name can be changed to individual values like 'Phone47123' by the administration. This can be book marked by the user in his/her web browser for easy access to the user web pages (e.g. <nowiki>https://phone74123</nowiki>)
+
Transport protocol must be set up to Transport Layer Security (TLS) to encrypt the communication.<br>
 +
The SIP-server must be able to communicate on TLS.<br>
 +
optiPoint 410/420 S V7.0 can check the transmitted server-certificate when a TLS-connection is being established (SIP server validation) '''Note:''' This feature requires the [[DLS]] for installation of certificate.<br>
 +
optiPoint 410/420 S V7.0 can monitor the TLS-connection - this must be supported by the the SIP server (Connectivity Check Interval)<br>
 +
 
 +
'''Note:''' Usage of TLS is released for [[OpenScape Voice]] V3.0, V3.1, V4.0 and V4.1 only <br><br>
 +
 
 +
'''Additional Information on Payload Encryption (SRTP)'''<br>
 +
Secure Payload is visualized with a padlock icon in the upper right of the display.<br>
 +
optiPoint 410/420 S V7.0 can play a audible indication if payload is insecure (phone must be configured to do so).<br>
 +
The payload can only be encrypted if also the SIP-communication is encrypted, that means: TLS is used for transport protocol.
 +
 
 +
'''Note:''' Usage of SRTP is released for [[OpenScape Voice]] V3.1, V4.0 and V4.1 only. <br><br>
 +
 
 +
* '''SIP retry-after''' (since [[optiPoint 410/420 S Release Notes#V7 R2.2.0|V7 R2.2.0]])
 +
Beginning with [[optiPoint 410/420 S Release Notes#V7 R2.2.0|optiPoint 410/420 SIP V7.0 R2.2.0]] the phone supports a retry-after-parameter for its registration-/notification-/subscription-attempt. This is needed because a SIP-server may not be able to provide service when thousands of devices are all attempting to reach the server (after an outage) in a short-time.
 +
 
 +
* '''Enhance Endpoint Survivability Operation ''' (since [[optiPoint 410/420 S Release Notes#V7 R4.1.0| V7 R4.1.0]])
 +
Beginning with [[optiPoint 410/420 S Release Notes#V7 R4.1.0|optiPoint 410/420 SIP V7.0 R4.1.0]] the indication of survivability operation during the registration procedure is supported. The indication for survivability mode is still coming from the sip-proxy/back-up-server.<br><br>
  
 
=== User Interface ===
 
=== User Interface ===
−
* '''UI enhancements – lock down of function keys:''' <br /> Function keys on the phone can be locked by the administrator to prevent the user changing the feature assigned to them. This allows sharing the programmmable feature keys between centralized administration (for standard key layout) and user individual settings (e.g. for selecting dialing keys).
+
* '''[[optiPoint display module]]'''
 +
Beginning with optiPoint 410/420 S V7.0 the [[optiPoint display module]] is not longer supported on optiPoint 410/420 S.
 +
 
 +
* '''Language packages''' (since [[optiPoint 410/420 S Release Notes#V7 R1.3.0| V7 R1.3.0]], language set Portugues-Brazil added with [[optiPoint 410/420 S Release Notes#V7 R5.2.0| V7 R5.2.0]]), languge set US-English added with [[optiPoint 410/420 S Release Notes#V7 R5.5.0| V7 R5.5.0]])
 +
Beginning with [[optiPoint 410/420 S Release Notes#V7 R1.3.0|optiPoint 410/420 SIP V7.0 R1.3.0]] the application software was splitted in two language packages. Language package 1 contains the original languages, language pack 2 contains the new languages Danish, Finnish, Swedish, Norwegian, Latvian & Czech and - as backup - English.<br>
 +
Beginning with [[optiPoint 410/420 S Release Notes#V7 R5.2.0|optiPoint 410/420 SIP V7.0 R5.2.0]] language pack 2 contains an eight language - Portugues Brazil.  (supported by DLS >= V2 R4.17.0).
 +
Beginning with [[optiPoint 410/420 S Release Notes#V7 R5.5.0|optiPoint 410/420 SIP V7.0 R5.5.0]] language pack 2 contains not longer British-English as backup - instead of this US-English is used (no changes for DLS ).
 +
 
 +
'''Important:''' Changing the language will only change the language on the Phone Display.
 +
 
 +
 
 +
* '''AICS Zip Tone''' (since [[optiPoint 410/420 S Release Notes#V7 R2.2.0| V7 R2.2.0]])
 +
Beginning with [[optiPoint 410/420 S Release Notes#V7 R2.2.0|optiPoint 410/420 SIP V7.0 R2.2.0]] a new function key named AICS ZIP TONE is available.<br>
 +
If the user is using a headset and the feature key is activated, an incoming call will be alerted with a short tone and no ringing melody at the phone. The call is answered automatically so that the user, e.g. a call-center-agent, does not need to touch the phone for answering the call.
 +
 
 +
* '''Call-Forwarding Breakthrough''' (since [[optiPoint 410/420 S Release Notes#V7 R5.3.0| V7 R5.3.0]])
 +
Beginning with [[optiPoint 410/420 S Release Notes#V7 R5.3.0|optiPoint 410/420 SIP V7.0 R5.3.0]] the forwarding destination will break through the local call-forwarding when calling the forwarded phone, e.g. Bob forwards to Sally, Sally calls Bob, phone of Bob is ringing.
 +
<br><br>
 +
 
 +
* '''Playback of DTMF-tones (RFC2833)''' (since [[optiPoint 410/420 S Release Notes#V7 R6.2.0| V7 R6.2.0]])
 +
Beginning with [[optiPoint 410/420 S Release Notes#V7 R6.2.0|optiPoint 410/420 SIP V7.0 R6.2.0]] playback of DTMF-tones, which are received as RTP-events according to RFC2833, can be activated (or deactivated) via WBM, UI, netboot (item-name play-dtmf with values true or false) or DLS (since DLS V3 R1.2.0).
 +
 
 +
<br><br>
  
−
* '''UI enhancements – selective disabling of user configuration and local functions menus:''' <br /> Items in the user configuration and local functions menu can be configured by the administrator to be hidden from the user in web-based management. Example: If you do not want users to apply local call forwarding, this can be
+
=== Administration ===
  
−
=== Security ===
+
* '''Factory Reset / Upgrade of Netboot-Application''' (since [[optiPoint 410/420 S Release Notes#V7 R4.1.0| V7 R4.1.0]])
−
* '''Password policy:''' Configurable minimum/maximum password length for the user, administration and SNMP passwords. '''Note:''' This requires the [[DLS]] - default is 6 digits length.
+
Beginning with [[optiPoint 410/420 S Release Notes#V7 R4.1.0|optiPoint 410/420 SIP V7.0 R4.1.0]] it's easier for an administrator to restore the factory settings or upgrade the netboot application.
 +
An additional possibility to make a factory reset is realized: the administrator can restore the factory settings via [[Deployment Service]] (DLS >= V2 R4.14.0).
 +
The administrator can update the netboot-application via web-based-management or [[Deployment Service]]. Additional the netboot software version is displayed on the web-based-management and on the [[Deployment Service]].
  
−
* '''Network security:''' Port based authentication with EAP-TLS according to ([[IEEE 802.1x]]). Multi-user authentication is supported. '''Note:''' This feature requires the [[DLS]] for installation of certificates.
 
  
−
----
+
* '''Disable/Enable LAN port 2 (PC)''' (since [[optiPoint 410/420 S Release Notes#V7 R5.2.0| V7 R5.2.0]])
 +
Beginning with [[optiPoint 410/420 S Release Notes#V7 R5.2.0|optiPoint 410/420 SIP V7.0 R5.2.0]] it's possible to disable / enable the Integrated 10/100 Mbit/s Base-T Mini-switch. This could be done through phone GUI, web based management, [[Deployment Service]] or XML.
 +
<br><br>
  
 
== For users upgrading from V4.1 - the features from V5.0 add on top ==
 
== For users upgrading from V4.1 - the features from V5.0 add on top ==
Line 33: Line 77:
 
* '''Dial Tone timeout:''' Determines how long dial tone is given
 
* '''Dial Tone timeout:''' Determines how long dial tone is given
 
* '''Consult/Transfer key:'''A new function key which when pressed in the one call connected or one call held state will place the current call on hold, if not already held, and prompt the user to dial a consultation call.
 
* '''Consult/Transfer key:'''A new function key which when pressed in the one call connected or one call held state will place the current call on hold, if not already held, and prompt the user to dial a consultation call.
−
* '''Call Forwarding Indication for Keysets Line Keys:''' Indication of unconditional forwarding of a primary line set in HiPath 8000 is provided to phones which have that line associated with them. The phones to be provided with a configurable option to flash the led against a line key for which unconditional forwarding is active.
+
* '''Call Forwarding Indication for Keysets Line Keys:''' Indication of unconditional forwarding of a primary line set in [[OpenScape Voice]] is provided to phones which have that line associated with them. The phones to be provided with a configurable option to flash the led against a line key for which unconditional forwarding is active.
−
+
 
 
===SIP===
 
===SIP===
 
* '''Survivability:''' Concurrent registration with a configurable backup proxy
 
* '''Survivability:''' Concurrent registration with a configurable backup proxy
Line 46: Line 90:
 
** '''New originating line preferences'''
 
** '''New originating line preferences'''
 
** '''Hotline / Warmline enhancements'''
 
** '''Hotline / Warmline enhancements'''
 +
<br><br>
  
 
== Scope of affected products==
 
== Scope of affected products==
−
For compatibility and compliance see [[SIP V6.0 optiPoint compatibility]].
+
For compatibility and compliance see [[optiPoint_SIP_HW_compatibility]].
  
 
=== Phones ===
 
=== Phones ===
Line 64: Line 109:
  
 
=== Platforms ===
 
=== Platforms ===
−
* [[HiPath 2000]]
 
−
* [[HiPath 3000/5000]]
 
 
* [[HiPath 4000]]
 
* [[HiPath 4000]]
−
* [[HiPath 8000]]
+
* [[OpenScape Voice]]
  
 
=== Other products ===
 
=== Other products ===
 
* [[NetBoot]]
 
* [[NetBoot]]
 
* [[Deployment Service]]
 
* [[Deployment Service]]
 +
<br><br>
  
 
== Please Note ==
 
== Please Note ==
Line 82: Line 126:
  
 
* For the '''registration timer''' it is recommended using values greater than '''300 sec''' to reduce the message load on the server / proxy side. This applies especially to multiline / [[keyset]] configurations.
 
* For the '''registration timer''' it is recommended using values greater than '''300 sec''' to reduce the message load on the server / proxy side. This applies especially to multiline / [[keyset]] configurations.
−
 
−
* When performing a [[optiPoint 410/420 S factory reset|'''factory reset''']] at the phone, it is now necessary to ensure that '''call control is on the phone''', not the [[optiPoint display module|DSM]]. The reset key sequence will not work in other case.
 
  
 
* The '''[[QoS]]''' default settings are set to '''ON''' (both L2 and L3).
 
* The '''[[QoS]]''' default settings are set to '''ON''' (both L2 and L3).
Line 89: Line 131:
 
* [[RTP]] statistic functionality is not supported yet.
 
* [[RTP]] statistic functionality is not supported yet.
  
−
* Multiline / keyset operation: The number of lines is depending on the phone model, please refer to the datasheet.
+
* Multiline / keyset operation: The maximum number of lines is restricted to 10 lines per phone + key modules.
−
 
 
−
* '''Callback no reply''' is not released. Feature access to Callback – no reply should be disabled (see administration / feature access menu).
 
−
 
 
−
* Feature '''[[IEEE 802.1x]]''' was not tested in field trials with '''SIP''' telephones. This feature with SIP was system tested only. Field trial verification was done with CorNet IP  / [[HFA]] (V5.1).
 
  
 
=== Connectivity ===
 
=== Connectivity ===
Line 110: Line 148:
 
=== [[Mobility]] / [[Deployment Service|DLS]] ===
 
=== [[Mobility]] / [[Deployment Service|DLS]] ===
  
−
* Supported devices are all models of [[optiPoint 410/420 S]]. All other devices (e.g. 3rd party phones) are not supported.
+
* The DN of a mobile user is displayed during the mobile user is logged on. There is an indication that a mobile user is logged in.
  
−
* The Mobility feature is supported and released only at one [[HiPath 8000]] and one [[Deployment Service|DLS]] for the moment, but as an exception to this restriction, more than one [[Deployment Service]] can be connected to one HiPath 8000 with following limitations:
+
* The basic number of the phone is unavailable during the login period of a mobile user. Equivalent to this the mobile user is unavailable when logged out. It is recommended to use server based call forwarding features for mobile enabled devices and mobile users.
−
:* Different DLS server IP address must be '''assigned to''' the phones via '''[[DHCP]]'''.
 
−
:* '''No interworking between''' the '''DLS''' servers.
 
−
:* '''No Mobility''' between phones, which are '''assigned to different DLS''' servers.
 
−
: See also [[optiPoint connectivity to HiPath 8000]].
 
  
−
* The maximum number of mobile users configured in DLS which are able to log on to any mobility-enabled phone of [[optiPoint 410/420 S]] is '''10000'''.  
+
* Supported devices: all display models of optiPoint 4x0; optiPoint 410 entry S does not support mobility.
  
−
* The maximum number of mobility enabled phones of [[optiPoint 410/420 S]], e.g. a mobile user may log on to a phone configured with mobility enabled, is '''3000'''.  
+
* Extension Login limited to an extension length of 6 digits.
  
−
* The maximum number of logons/logoffs of mobile users (mobile user actions) per hour is '''2500'''.
+
* For restrictions / feature descriptions please have a look on the [[Deployment Service|DLS]]
  
−
* The maximum number of workpoints ([[optiPoint 410/420 S]]) registered at DLS is '''6000'''. If neither DLS Mobility nor [[HFA]] workpoints are configured, the maximum number of SIP workpoints ([[optiPoint 410/420 S]]) registered at DLS are '''20000'''.
+
* Can I move a Mobile User between an optiPoint and an OpenStage telephone and vice versa?
  
−
* There is '''no''' mechanism to perform an '''automatic logon/logoff''' (e.g. time based).
+
:* Cross mobility is released with the following restriction: Mobility between OpenStage and optiPoint410/420 phones is released with OpenStage SW version V2R0.16.0 and higher but please take notice of some minor restrictions/ details to be taken into account (see information below). With OpenStage SW version V2R0.16.0 and higher the "mobility log-on/ log-off" is released for mobile users logging in or off from any OpenStage SIP to optiPoint 410/420 SIP and vice versa. However: There are a few details and shortcomings to be taken into account when it comes to creating a mobile user in DLS and the interworking of default settings especially for multi-line appearance (position of the keys while using mobility and the key layout). In order to both understand and gain an overview on details to be taken into account please refer to the "Cross Mobility" document
 +
{{File-DL|SIP Mobility User - optiPoint and OpenStage Regression Test|pdf}}.
  
−
* '''Cluster systems''' are '''not supported'''. HiPath 8000 do have a clustered design.
+
=== [[optiPoint display module]] ===
−
 
 
−
* '''Java applications''' will not be transferred in the '''mobility solution'''. They are still locally stored in the phone.
 
−
 
 
−
* The '''Domain Name''' of a mobile user is '''displayed''' during the mobile user is logged on. There is an indication, that a mobile user is logged in. The basic number of the phone is unavailable during the login period of a mobile user.
 
−
 
 
−
* DLS is '''available on Microsoft Windows''' systems and not on Linux.
 
−
 
 
−
* The '''call forward''' for a mobile user in logged off status can be configured during a '''logged in phase only'''. There is no possibility to configure the call forward in logged off status.
 
−
 
 
−
=== [[optiPoint display module]] related (for standard and advance phones only) ===
 
  
 
* '''Note:''' optiPoint 410/420 S V7.0 does not support the optiPoint display module
 
* '''Note:''' optiPoint 410/420 S V7.0 does not support the optiPoint display module
Line 147: Line 172:
 
* The '''firmware''' is available also as '''*.fli''' to use by [[NetBoot]] server (together with the [[TFTP]] server). For this procedure see the NetBoot manual.
 
* The '''firmware''' is available also as '''*.fli''' to use by [[NetBoot]] server (together with the [[TFTP]] server). For this procedure see the NetBoot manual.
  
−
* If the '''Platform software''' (''[[NetBoot|netboot]].fli'') requires upgrading, it is necessary to use the '''NetBoot''' server (together with the TFTP server). For this procedure see the NetBoot manual.
+
* If the '''Platform software''' (''[[NetBoot|netboot]].fli'') requires upgrading, it is necessary to use the '''NetBoot''' server (together with the TFTP server). For this procedure see the NetBoot manual. Beginning with V7 R4.1.0 it's possible to upgrade the netboot application via a normal FTP-server.
  
 
* '''[[MOH]] files''' download is possible in principle, but '''not supported''' with the current SIP phone versions.
 
* '''[[MOH]] files''' download is possible in principle, but '''not supported''' with the current SIP phone versions.
 +
 +
* The '''configuration''' of an optiPoint 410/420 S V7.0 can be stored to/restored from a FTP-server via WBM-access. This file can be viewed and edited with a normal text editor.
  
 
=== Audio ===
 
=== Audio ===

Latest revision as of 14:26, 14 December 2010

Here you find general information about SIP V7.0 on optiPoint 410/420 S. SIP V7.0 is the successor of SIP versions like SIP V6.0, V5.0 and SIP V4.1, used on optiPoint 410/420 S phones.

New features

For detailled information about each firmware release refer to optiPoint 410/420 S Release Notes.

General differences between V4.1 / V5.0 / V6.0 and V7.0:

SIP

  • SIP Communication and Payload Encryption

Beginning with V7.0 optiPoint 410/420 S is able both to encrypt SIP-communication (TLS) and payload (SRTP).

Additional Information on SIP-Communication Encryption (TLS)
Transport protocol must be set up to Transport Layer Security (TLS) to encrypt the communication.
The SIP-server must be able to communicate on TLS.
optiPoint 410/420 S V7.0 can check the transmitted server-certificate when a TLS-connection is being established (SIP server validation) Note: This feature requires the DLS for installation of certificate.
optiPoint 410/420 S V7.0 can monitor the TLS-connection - this must be supported by the the SIP server (Connectivity Check Interval)

Note: Usage of TLS is released for OpenScape Voice V3.0, V3.1, V4.0 and V4.1 only

Additional Information on Payload Encryption (SRTP)
Secure Payload is visualized with a padlock icon in the upper right of the display.
optiPoint 410/420 S V7.0 can play a audible indication if payload is insecure (phone must be configured to do so).
The payload can only be encrypted if also the SIP-communication is encrypted, that means: TLS is used for transport protocol.

Note: Usage of SRTP is released for OpenScape Voice V3.1, V4.0 and V4.1 only.

Beginning with optiPoint 410/420 SIP V7.0 R2.2.0 the phone supports a retry-after-parameter for its registration-/notification-/subscription-attempt. This is needed because a SIP-server may not be able to provide service when thousands of devices are all attempting to reach the server (after an outage) in a short-time.

  • Enhance Endpoint Survivability Operation (since V7 R4.1.0)

Beginning with optiPoint 410/420 SIP V7.0 R4.1.0 the indication of survivability operation during the registration procedure is supported. The indication for survivability mode is still coming from the sip-proxy/back-up-server.

User Interface

Beginning with optiPoint 410/420 S V7.0 the optiPoint display module is not longer supported on optiPoint 410/420 S.

Beginning with optiPoint 410/420 SIP V7.0 R1.3.0 the application software was splitted in two language packages. Language package 1 contains the original languages, language pack 2 contains the new languages Danish, Finnish, Swedish, Norwegian, Latvian & Czech and - as backup - English.
Beginning with optiPoint 410/420 SIP V7.0 R5.2.0 language pack 2 contains an eight language - Portugues Brazil. (supported by DLS >= V2 R4.17.0). Beginning with optiPoint 410/420 SIP V7.0 R5.5.0 language pack 2 contains not longer British-English as backup - instead of this US-English is used (no changes for DLS ).

Important: Changing the language will only change the language on the Phone Display.


Beginning with optiPoint 410/420 SIP V7.0 R2.2.0 a new function key named AICS ZIP TONE is available.
If the user is using a headset and the feature key is activated, an incoming call will be alerted with a short tone and no ringing melody at the phone. The call is answered automatically so that the user, e.g. a call-center-agent, does not need to touch the phone for answering the call.

Beginning with optiPoint 410/420 SIP V7.0 R5.3.0 the forwarding destination will break through the local call-forwarding when calling the forwarded phone, e.g. Bob forwards to Sally, Sally calls Bob, phone of Bob is ringing.

  • Playback of DTMF-tones (RFC2833) (since V7 R6.2.0)

Beginning with optiPoint 410/420 SIP V7.0 R6.2.0 playback of DTMF-tones, which are received as RTP-events according to RFC2833, can be activated (or deactivated) via WBM, UI, netboot (item-name play-dtmf with values true or false) or DLS (since DLS V3 R1.2.0).



Administration

  • Factory Reset / Upgrade of Netboot-Application (since V7 R4.1.0)

Beginning with optiPoint 410/420 SIP V7.0 R4.1.0 it's easier for an administrator to restore the factory settings or upgrade the netboot application. An additional possibility to make a factory reset is realized: the administrator can restore the factory settings via Deployment Service (DLS >= V2 R4.14.0). The administrator can update the netboot-application via web-based-management or Deployment Service. Additional the netboot software version is displayed on the web-based-management and on the Deployment Service.


Beginning with optiPoint 410/420 SIP V7.0 R5.2.0 it's possible to disable / enable the Integrated 10/100 Mbit/s Base-T Mini-switch. This could be done through phone GUI, web based management, Deployment Service or XML.

For users upgrading from V4.1 - the features from V5.0 add on top

User Interface

  • Hot key pad dialing: Enhanced control if dialed number is subject to dial plan (i.e. you can determine, if the dial plan is active during on-hook dialing)
  • Idle Display Enhancement: The +/- keys to cycle round idle messages. Configurable option as to whether missed calls indication is shown, as not needed if having a function key for missed calls with adjecent LED.
  • Dial Type Feature Enable/Disable: - Provide only the dialing option [dial by number, dial by name] the user actually needs to simplify menu.
  • Consultation Dialing: - The clear/release key performs a disconnect & return when consultation dialing
  • Quick access to idle state: Exit from a configuration or setup mode by simply lifting the handset
  • Dial Tone timeout: Determines how long dial tone is given
  • Consult/Transfer key:A new function key which when pressed in the one call connected or one call held state will place the current call on hold, if not already held, and prompt the user to dial a consultation call.
  • Call Forwarding Indication for Keysets Line Keys: Indication of unconditional forwarding of a primary line set in OpenScape Voice is provided to phones which have that line associated with them. The phones to be provided with a configurable option to flash the led against a line key for which unconditional forwarding is active.

SIP

  • Survivability: Concurrent registration with a configurable backup proxy
  • Call Back
  • Call Transfer unscreened / unattended transfer
  • keyset / multiline enhancements:
    • Line Reservation - reserve a line at the start of dialling so that no other terminal can use it. An incoming call cannot interfere with outgoing call initiation.
    • Audible Ring on Roll-over lines - An option to exist where a user hears No/standard/alert ringing (configurable) at their phone for an incoming call at the same time as being connected to a party.
    • Line Key Operating Modes - Pressing a line key with a call on it will (depending on a configurable option) either put the call on manual hold or release the call.
    • New terminating line preferences
    • New originating line preferences
    • Hotline / Warmline enhancements



Scope of affected products

For compatibility and compliance see optiPoint_SIP_HW_compatibility.

Phones

consisting of:

Platforms

Other products



Please Note

General

  • Plug&Play scenario: If the E.164 number is not provided during the installation of an new telephone (e.g. if there is no pre-assignment of MAC-Address and E.164 number via DLS or XML deployment), the user / administrator is prompted on the telephone display to enter this number via keypad. The timeframe to enter this number is 21600 sec (6 hours). Activity on the phone will set the timer to 60 seconds. If these timer expires, the phone continues the start up process, but with no or incomplete number so the registration will be not successful. The number has to provided in a further administration step.
    Note: While the prompt for the number is displayed it will not be possible to administer the phone using the DLS or WBM.
    Note: The timer can be terminated by pressing the "Cancel" key.
  • The option in DLS to force an update also on phones which are not idle status should not be executed. This procedure may cause temporarily problems with transient features like phone display / display of line status.
  • For the registration timer it is recommended using values greater than 300 sec to reduce the message load on the server / proxy side. This applies especially to multiline / keyset configurations.
  • The QoS default settings are set to ON (both L2 and L3).
  • RTP statistic functionality is not supported yet.
  • Multiline / keyset operation: The maximum number of lines is restricted to 10 lines per phone + key modules.

Connectivity

  • optiPoint 410/420 S phones require a switched LAN-infrastrcuture. The phone is working in a shared LAN-infrastructure (Hub) too, but without any guarantee of quality.
  • The optiPoint 410/420 S phone is to be connected to a 100MB full duplex network. The phone is working also on 10MB, but without a guarantee of quality (e.g. PoE is not working properly)
  • LAN Ports connectivity:
  • Port 1 = Network (straight or crossed cable)
  • Port 2 = PC (straight cable)
Power over Ethernet is applicable, if Port 1 is used with a straight cable.
  • If phone is powered locally and via PoE the power class detection is disabled. Phone will request in this case Power-class 0 (default) to the switch.

Mobility / DLS

  • The DN of a mobile user is displayed during the mobile user is logged on. There is an indication that a mobile user is logged in.
  • The basic number of the phone is unavailable during the login period of a mobile user. Equivalent to this the mobile user is unavailable when logged out. It is recommended to use server based call forwarding features for mobile enabled devices and mobile users.
  • Supported devices: all display models of optiPoint 4x0; optiPoint 410 entry S does not support mobility.
  • Extension Login limited to an extension length of 6 digits.
  • For restrictions / feature descriptions please have a look on the DLS
  • Can I move a Mobile User between an optiPoint and an OpenStage telephone and vice versa?
  • Cross mobility is released with the following restriction: Mobility between OpenStage and optiPoint410/420 phones is released with OpenStage SW version V2R0.16.0 and higher but please take notice of some minor restrictions/ details to be taken into account (see information below). With OpenStage SW version V2R0.16.0 and higher the "mobility log-on/ log-off" is released for mobile users logging in or off from any OpenStage SIP to optiPoint 410/420 SIP and vice versa. However: There are a few details and shortcomings to be taken into account when it comes to creating a mobile user in DLS and the interworking of default settings especially for multi-line appearance (position of the keys while using mobility and the key layout). In order to both understand and gain an overview on details to be taken into account please refer to the "Cross Mobility" document 
pdf.png  SIP Mobility User - optiPoint and OpenStage Regression Test.

optiPoint display module

  • Note: optiPoint 410/420 S V7.0 does not support the optiPoint display module

Firmware and configuration files

  • The firmware is available as .app files and can be downloaded to the phone via FTP. For details see firmware / software.
  • The firmware is available also as *.fli to use by NetBoot server (together with the TFTP server). For this procedure see the NetBoot manual.
  • If the Platform software (netboot.fli) requires upgrading, it is necessary to use the NetBoot server (together with the TFTP server). For this procedure see the NetBoot manual. Beginning with V7 R4.1.0 it's possible to upgrade the netboot application via a normal FTP-server.
  • MOH files download is possible in principle, but not supported with the current SIP phone versions.
  • The configuration of an optiPoint 410/420 S V7.0 can be stored to/restored from a FTP-server via WBM-access. This file can be viewed and edited with a normal text editor.

Audio

  • Changes were made under the audio options in the config menue. With Version V6.0 R0.62.0 the settings seize is only for handsfree mode and not longer for the handset and headset
Mode Room characteristic Environment
Mode 3 (Muffled) Room contains mostly soft surfaces, lots of fabric on furniture, walls and floor. Quiet room.
Mode 1 (Normal) Room contains mixed surfaces on the walls, desk and floor. A mixed surface will be where carpet is on the floor, painted walls and soft furniture. Normal room with a little backround noise.
Mode 2 (Echoic) Room contains hard surfaces on the walls, desk and floor where sound can easily echo. Loud Room with many backround noise, like at callcenters (disturb signall the same as wanted signal).
  • The external devices (i.e. headset/loudspeaker via acoustic adaptor) are not supported with G.722 codec. If an acoustic adapter is mounted, only G.711,G723 and G729 audio codec can be used.
  • High quality ring tones are not available.
  • Audio loopback test does not work.
  • The Acoustic adapter does not work with Power over Ethernet. To use the Adapter, the external power supply is required.

See also

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