Difference between revisions of "OpenScape Business"

Revision as of 08:51, 25 October 2013

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Overview

OpenScape Business is the most flexible, unified and future proof Unified Communication and Collaboration (UCC) solution designed for small and medium-sized enterprises (SMB) with:

• UCC for Standalone and Multisite environments
• Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax
• UI Integration of OpenScape Web Collaboration

OpenScape Business offers SMB enterprises the answer to their demands in one solution, providing the easy way from Voice to UCC, from hybrid TDM to full IP, incl. Web Collaboration, voice and fax message boxes, notification service, mobility, a Multimedia Contact Center and presence status functions. As standalone system up to 500 subscribers and in networked systems up to 1000 subscribers can be connected.

OpenScape Business Models

Different models are available for the use of telephony and UC functionality.

	OpenScape Business X3	OpenScape Business X5	OpenScape Business X8	OpenScape Business S
Rack systems	rack version
Wall systems
Server systems

Hardware Platforms

OpenScape Business X3, X5 or X8 are "All-In-One" HW platforms with onboard IP access and support for up to 500 subscribers with IP, digital (UP0E), ISDN (BRI), analog (a/b), cordless (DECT) devices. UC Smart application is fully embedded. Connection to public WAN is done via SIP (LAN), ISDN (BRI und PRI) or analog trunks.

UC Booster Platforms

Two UC Booster options are available for OpenScape Business X3/X5 or X8:

• OpenScape Business UC Booster Card is a Plug-In module for OpenScape Busness X3,X5 and X8. It is required for the UC Suite solution up to 150 UC users
• OpenScape Business UC Booster Server is required for OpenScape Business X3/X5/X8 in case of of more than 150 UC users. The UC Booster Server is based on Linux (Novell SLES) and can be operated either on a server HW directly or in vitualized environment using VMware vSphere.

By using the UC Booster options the X3R, X5R and X8 models also can be enhanced with the following functions:

• OpenStage Gate View with up to two cameras
• Open Directory Service
• CSTA interface for connecting external applications

Software Platforms

OpenScape Business S is the server-based "All-In-One" telefony and UC platform, which supports up to 500 IP subscribers and IP (SIP) connection to the public network (WAN). It is designed for Linux (Novell SLES) operating system and can be operated either on a physical or on virtual machines with VMware vSphere. OpenScape Business S can be networked with OpenScape Business X3, X5 or X8 as gateway for ISDN or anlog trunks or TDM / analog devices.

Features

OpenScape Business combines the best of the HiPath 3000 and OpenScape Office in a unified software solution architecture based on modern and innovative communication technologies.

• All-In-One Unified Communication solution for small and medium enterprises
  • Integrated voice services
  • Presence management (presence status)
  • Drag and Drop Conference
  • Visual voicemail
  • Instant Messaging (IM)
  • Mobility
  • Directory access with database connection
  • Fax support
  • Integration into business processes
  • etc.

• Multichannel Contact Center

• Integration of OpenScape Web Collaboration

• Multiple Sites support

• Unified solution architecture
  • Scalable and flexible HW / SW and licensing
  • Easy to handle migration from HiPath 3000 to OpenScape Business

System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced.

For detailled feature descriptions have a look into the OpenScape Busisness datasheet or feature description Documentation.

Voice features

• Making calls: Setting up a connection, e.g., via speed dialing or directories
• Call Signaling, Calling Line ID: CLIP, CLIR, COLP und COLR.
• Functions during the call: Holding, redirecting and transferring calls
• Controlling availability: Call forwarding and call forwarding - no answer
• Conferencing: Different types of application-controlled and phone-controlled conferences
• Optimizing communication: Handling calls more efficiently and sending texts to internal subscribers
• Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text output
• Working in a team (groups): Multiple subscribers and phones can be reached under one station number
• UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).
• Emergency Calls: Hotline/Hotline after timeout or an emergency service
• etc.

Supported phones and devices

• OpenStage phones (IP/HFA, SIP and T)
  
  • OpenStage 5, 10 T, 15,15 T, 20, 20 E, 20 G, 20 T, 40, 40 G, 40 T, 60, 60 G, 60 T, 80 G, 80 T
    
• OpenScape Desk Phone (SIP)
  
  • OpenScape Desk Phone IP 35G and OpenScape Desk Phone IP 55G
    
• OpenStage Key Modules
  
  • OpenStage Key Module 40, 60 and 80 for OpenStage 40 and 60
    
  • OpenStage Key Module 15 only for OpenStage 15
    
  • OpenStage Busy Lamp Field 40 only for OpenStage 40
    
• Cordless CMI/DECT - IP/DECT telephones
  
  • OpenStage S4 professional; OpenStage SL4 professional; OpenStage M3
    
• PC Clients (HFA, SIP)
  
  • OpenScape Personal Edition (including Video support for SIP)
    
• SIP phones (UC Suite) / AP adapter
  
  • SIP phones with RFC 3725 support.
    
  • Mediatrix 4102S (for connecting 2 Analog phones or G.3 FAX devices)
    

More information about supported features of SIP phones and their configurations are available could be found by reading Features and Configuration of SIP Devices page.

• WLAN phones
  • OpenStage WL3
    
• Analog and ISDN phones
  • Analog (a/b) phones
    
  • Digital (S0) ISDN phones
    

Please note:
Older devices (such as optiPoint 410/420/500, Gigaset SL3/S3/M2 and optiPoint WL2 SIP only) are supported. For further details such as the required Software versions for each device, please refer to the respective technical release notes.
Optiset E devices cannot be operated.

Unified Communications

OpenScape Business provides two alternativ flavours of Unified Communications, depending on the needs:

UC Smart
UC Smart SW is fully embedded within the OpenScape Business SW running on the motherboard of OpenScape Business X3/X5 and X8. It comprises the Unified Communications and Collaborations features of the HiPath 3000 WebServices.

• Presence incl. status based announcements
  
• Favorites incl. Call Status
  
• Visual VoiceMail Control
  
• Ad Hoc Conferencing
  
• Directory Access
  
• Chat
  
• Reminder
  

The UC Smart solution offers two UC clients:

• myPortal Smart
• my Portal for Mobile

UC Suite
UC Suite provides the Unified Communications and Collaborations solution known from OpenScape Office LX/MX/HX. UC suite comprises extensive functions for such as presence management (Presence status), drag and drop conferencing, visual voicemail (Voicemail), multichannel contact center, IM (Instant Messaging IM), Mobility, directory access with database connection, fax, integration into Business processes and the connection of OpenScape Web Collaboration.

Operation of UC Suite requires the "UC Booster Card", which is plugged on the motherbord of OpenScape Business. As an alternative, in case of extended number of Unified Communications users, an external "UC Booster Server" has to be connected to Open Scape Business.

The UC Suite solution offers several Unified Communbications clients:

• myPortal for Desktop
• myPortal for Outlook as Add On for Microsoft Outlook
• my Portal for Mobile - for mobile devices as Smartphones or tablet PCs
• myAttendant

Multichannel Contact Center

The Multichannel Contact Center option is available for OpenScape Business UC Suite

Additional information about the OpenScape Business contact center versions can be found within this Wiki using the following link:

• OpenScape Business Contact Center

The Contact Center option offers two clients for use within the contact center environment:

• myAgent as agent and supervisor desktop application
• myReports as client for report creation

Mobility options for mobile employees

OpenScape Business offers embedded mobility services and solutions for any enterprise. These comprise:

• Integration of smartphones of mobile workers
• Support of cordless and WLAN telephones within the office
• DeskSharing solutuon
• Teleworking solution

OpenScape Business Mobility provides features like:

• SmartPhone and tablet PC integation into UC solution
• One Number Service regardless of location and used device
• Dual mode telephony (UMTS / WLAN) support at public hotspots
• Mobile Logon
• CallMe function
• VPN support
• etc.

OpenScape Business clients

myPortal Smart
is the desktop client for the UC Smart solution. myPortal Smart is available for For Apple MAC OS & Windows
Additional information about the myPortal Smart featureset can be found within the following link:
myPortal Smart

myPortal for Desktop
presents the full suite of OpenScape Business UC features from a single window
Additional information can be found within this Wiki using the following links:
myPortal for Desktop

myPortal for Outlook

• all of the functionality in myPortal for Desktop available as an MS Outlook toolbar!
• enables users to access all of their communications - voice, conferencing, voicemail, fax, IM, email, and contacts - directly from within MS Outlook
• Users can click to dial any number from any Microsoft application
  

Additional information can be found within this Wiki using the following link:
myPortal for Outlook

myPortal for Mobile

• delivers OpenScape Business UC features onto your mobile web-enabled smart phone
• independent of your current location
• manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals
• select preferred calling procedure to utilize optimal voice calling rates
  

Additional information can be found within this Wiki using the following link:
myPortal for Mobile

myPortal for Tablet

• delivers OpenScape Business UC features onto your Tablet PC
• manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals
  

Additional information can be found within this Wiki using the following link:
myPortal for Tablet

myPortal for OpenStage

• OpenScape Office UC presence and visible voicemail features to OpenStage 60/80 desktop phones
• easy changes of OpenScape Business presence status
• visually access, query and control personal voicemail-box
  

Additional information can be found within this Wiki using the following link:
myPortal for OpenStage

myAttendant

• presence-aware switchboard application used by administrators, dispatchers or supervisor
• presents a single, consolidated view of all of the company’s users and their presence status, making it easy to transfer calls to employees when they are available
  

Additional information can be found within this Wiki using the following link:
myAttendant

myAgent
Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history)
Additional information can be found within this Wiki using the following link:
myAgent

myReports
myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views.
Additional information can be found within this Wiki using the following link:
myReports

Embedded applications

OpenScape Business provides some embedded applications, which are running optionally within the OpenScape Business system.

OpenStage Gate View

OpenStage Gate View is a user-friendly, security solution that offers real-time video surveillance to observe, control and grant access to entrance areas all from your OpenStage Business phone, PC or your Smart Phone.
IP-capable video cameras send video streams to the OpenScape Business, which enables authorized Gate View users to display this video streams. The video image associated with an activated entrance telephone (door opener) can be automatically displayed on an assigned OpenStage phone. In addition the video can also be displayed on mobile devices by using the web client or in case of Apple´s iPhone using the appropriate App.
OpenStage GateView supports also scheduled recording of a video stream and the saving of recordings to a network drive.

Suiteable video cameras are not included in the ordering process Depending on the customer's requirements (e.g., LAN, WLAN, indoor/outdoor, PoE), cameras can be purchased on the open market. Instructions on integrating user-defined cameras together with a list of certified cameras as well as the technical specifications can be found at:
OpenStage Gate View FAQ.

Administration of Gate View is done via the administration portal of OpenScape Business.

As a prerequisite a UC Booster Card or OC Booster Server is required for OpenScape Buisness. Capacities of Gatev View in terms of number supported cameras and phones etc. depends on the choosen UC Booster HW. Details are decribed within the administartion manual.

The use of Gate View is licensed controlled.

General configuration

Single Node

Networked System

Networking "OpenScape Business" OpenScape Business offers the opportunity to build networks with up to 1000 participants. Within an OpenScape Business Network a broad range Unfified communcation feature are available for all useres beneath the normal telephony features e.g:

• Presence management with voice support(visibility of presence status)
• Network-wide call status (e.g. subscriber is being called, subscriber has an active call)
• Call pickup via myPortal for Desktop
• Instant messaging with Multi-User-Chat
• Drag&Drop conferences in the network
• Network-wide Web Collaboration (for example, desktop sharing and video)
• myAttendant – change the presence status for all users in the network
• Integrate external directories with OpenScape Office Directory Services
• Integration in the Microsoft Exchange calendar and in the public directory
• Forwarding of voicemails in the network
• Support of XMPP presence & chat with external partners

An OpenScape Business network is controlled by the so called Master Node, which does not require necessarily additional HW/SW depending on the size of the network. An administrator can access all network subscribers via the Single Point of Administration within the Master Node. When changes are made within the Master Node administration, the databases of the individual network nodes are automatically synchronized.

A LAN/WAN based IP network is required as prerequisite for networking. OpenScape Business systems can be networked with one another also via digital trunks. Both S0 as well as S2M lines with QSIG protocol can be used for the connection.

Within the following some essentiall networking scenarios are shown. Details, prerequisites and even more scenarios are decribed within the administration manual of OpenScape Business Documentation.


Networking Multiple OpenScape Business X3/X5/X8 Systems
Up to 32 OpenScape Business communication systems can be networked with each other.

Networking OpenScape Business and OpenScape Business S (Single Gateway)
Up to 32 OpenScape Business X3/X5/X8/S communication systems can be networked with one another. Multiple OpenScape Business S systems are allowed in an internetwork. Single Gateway means that all IP stations registered at OpenScape Business S only use ONE gateway to the PSTN.

Networking OpenScape Business and OpenScape Business S (Multi Gateway)
Up to 32 OpenScape Business X3,X5,X8,S communication systems can be networked with one another. Multi-gateway means that every IP station registered at OpenScape Business S is assigned to exactly one specific gateway.

Integration in business application and processes

OpenScaoe Busness supports many interfaces, protocols and standards for integration into business process or connection to 3rd party applications. Details are listed in the the datasheet or feature description. Within the following section only the most relevant interfaces and integrations are described. Nearly all connections, except TDM telefony, uses the Ethernet LAN interface of OpenScape Business.

Integration into IT environment

Citrix support

The following document describes how to operate OpenScape Business client within Citrix XenApp environment

•   OSBiz_V1_CitrixXENApp_6.5_Win2008R2‎

Integration into Business Applications

Microsoft Exchange Server

The following documents describe how to connect OpenScape Business to “Microsoft Exchange"

•     OSBizV1_MSExchange_2007
•     OSBizV1_MSExchange_2010
•     OSBizV1_MSExchange_2013

Microsoft Office 365

The following document describes how to connect a local OpenScape Business to “Microsoft Office 365”

•     OSBizV1_MSOffice_365

Microsoft Small Business Server Integration

Interaction with generic 3rd Party Applications

• OpenScape Business Application Launcher

Computer Telephony Integration

OpenScape Business offers several protocols and API´s to application programmers to integrate telephony and UC functions of OpenScape Business into their applications. Within the following the interfaces are described:

OpenScape Business V1 Open Interfaces

Capacities

Remarks: Figures are subject to change. For actual figures refer to the latest version of OpenScape Business Sales Information and Datasheet.

Administration

Administration of OpenScaoe Business is done mainly via Web Based Management (OpenScape Business Assistant). Manager E tool, known from HiPath 3000, can also be used for administration alternatively.

Documentation

Documentation is available from different sources depending on the type of documentation.
Main source for technical documentation and user guides is the OpenScape Business systems itself. Documents are available either as download from the system SW via the administration tool or can be accessed direcly as file on the SW storage media.
All available documents can be obtained via the Partner Portal.

The following table gives an overview about the provided documents.

Software Delivery / Deployment

Licensing

Use of OpenScaoe Business features is licensed. Starting with the basic system licence, additional features can be easily added, by importing appropriate license keys. License keys are providedby the Central License Server order dependent and are managed by the administration tools of OpenScape Buisness.

Activation Period
OpenScape Business supports a Licence Activation Period with full feature functionality for a time period of 30 days after first installation. After 30 days system functionality is restricted to emergency operation in case that no valid license keys have been uploaded to the system.

Evaluation Licenses
If specific functions should be tested for a time period of 90 days, so called Evaluation Licenses can be ordered.

Migration

OpenScape Business offers an easy migration path from HiPath 3000 to OpenScape Business.
Depending on the HW / SW version of HiPath 3000 existing housing, power supply and also many peripherial boards and devices can be reused.
Within many migration cases only the mainboard, System SW and license file need to be replaced by OpenScape Business components.
Conversion of system configuration data is also supported.

Details are described within the OpenScape Business Sales Information and the Administration Manual

Further Technical Information / Links

Supported Server based Hardware

UNIFY does not provide any Server based Hardware platform for deploying OpenScape Business S Server and/or OpenScape Business UC Booster Server applications.

All necessary Server based Hardware (especially in a customer scenario without any suitable Virtualization environment) must be purchased and installed separately according to the Operating System's requirements and restrictions which is requested to deploy OpenScape Business S Server and/or OpenScape Business UC Booster Server applications (actually this Operating System is SuSE Linux Enterprise Server 11 SP2 64 bit).

Supported VoIP Provider

  Collaboration with VoIP Providers

Frequently asked questions

  Frequently asked questions about OpenScape Business

How To Collection

  How to collection and tutorials for OpenScape Business

Useful Tools

Marketing Information

Sales and marketing oriented documents and presentations can be obtained using the following links:

• Partner Portal (login required).

OpenSource Software

OpenScape Business Open Source Software