Difference between revisions of "OpenScape Business"

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This site is currently under construction. Information shown here is preliminay, not complete and subject to changes!
The site is provided only in English language.

Overview

OpenScape Business is the most flexible, unified and future proof Unified Communication and Collaboration (UCC) solution designed for small and medium-sized enterprises (SMB) with:

• UCC for Standalone and Multisite environments
• Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax
• UI Integration of OpenScape Web Collaboration

OpenScape Business offers SMB enterprises the answer to their demands in one solution, providing the easy way from Voice to UCC, from hybrid TDM to full IP, incl. Web Collaboration, voice and fax message boxes, notification service, mobility, a Multimedia Contact Center and presence status functions. As standalone system up to 500 subscribers and in networked systems up to 1000 subscribers can be connected.

OpenScape Business Appliance

Several UC hardware / software appliances are available.

UC Hardware Appliance

OpenScape Business X3, X5 or X8 are "All-In-One" UC Appliances with onboard IP access and support for up to 500 subscribers with IP, digital (UP0E), ISDN (BRI), analog (a/b) and cordless (DECT) devices. Connection to public WAN is done via SIP (LAN), ISDN (BRI und PRI) and analog trunks.

UC Hardware Appliance Boosters

are used either to expand the UC featureset or the number of supported UC users.

• OpenScape Business UC Booster Card is a Plug-In module for OpenScape Busness X3,X5 and X8. It is required for the UC Suite solution up to 150 UC users
• OpenScape Business UC Booster Server is required for OpenScape Business X3/X5/X8 in case of of more than 150 UC users. The UC Booster Server can also be operated in vitualized Environment using VMware vSphere.

UC Software Appliance

OpenScape Business S is the server-based "All-In-One" UC appliance which supports up to 500 IP subscribers and IP (SIP) connection public WAN. It is designed for Linux (Novell SLES) operating system and can be operated either on a physical or on virtual machines with VMware vSphere. OpenScape Business S can be networked with OpenScape Business X3, X5 or X8 as gateway for ISDN or anlog trunks or TDM / analog devices.

	OpenScape Business X3	OpenScape Business X5	OpenScape Business X8	OpenScape Business S
Rack systems	rack version			n/a
Wall systems			n/a	n/a
Server systems	n/a	n/a	n/a
_	_	_	_	_
BRI Trunks	20	52	128	n/a
PRI Trunks	0	30	128	n/a
ITSP Trunks	60	60	60	128
Max.# of Trunks	250	250	250	250
Analog Stations	20 Rack system 36 Wall system	56 Rack system 68 Wall system	384	n/a
Digital Phones	24	56	384	n.a.
IP Phones	500	500	500	500
Cordless/DECT Phones	32	32 Rack system 64 Wall system	250	n/a
Max.# of Phones	500	500	500	500

Remarks: Figures are subject to change. For actual figures refer to the latest version of the datasheet or the feature Description of OpenScape Business.

Features

OpenScape Business combines the best of the HiPath 3000 and OpenScape Office in a unified software solution architecture based on modern and innovative communication technologies.

• All-In-One Unified Communication solution for small and medium enterprises for up to 1000 users
  • Integrated voice services
  • Presence management (presence status)
  • Drag and Drop Conference
  • Visual voicemail
  • Instant Messaging (IM)
  • Mobility
  • Directory access with database connection
  • Fax support
  • Integration into business processes

• Multichannel Contact Center

• Integration of OpenScape Web Collaboration

• Multiple Sites support

• Unified solution architecture
  • Scalable and flexible HW / SW and licensing
  • Easy to handle migration from HiPath 3000 to OpenScape Business

System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced.

For detailled feature descriptions have a look into the OpenScape Busisness datasheet, which is availabe within the Documentation Section of this wiki site.

Voice features

• Making calls: Setting up a connection, e.g., via speed dialing or directories
• Call Signaling, Calling Line ID: CLIP, CLIR, COLP und COLR.
• Functions during the call: Holding, redirecting and transferring calls
• Controlling availability: Call forwarding and call forwarding - no answer
• Conferencing: Different types of application-controlled and phone-controlled conferences
• Optimizing communication: Handling calls more efficiently and sending texts to internal subscribers
• Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text output
• Working in a team (groups): Multiple subscribers and phones can be reached under one station number
• UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).
• Emergency Calls: Hotline/Hotline after timeout or an emergency service
• etc.

Supported phones and devices

• Analog devices
  • Analog phones
  • Analog faxes
    

• TDM phones
  
  • ISDN devices on base of DSS1-protocol

• IP phones (HFA)
  
  • OpenStage (HFA) Family: 5, 15, 20, 20 E, 20 G, 40, 40 G, 60, 60 G, 80, 80 G
    
  • optiPoint 410 familiy: entry, economy, economy plus, standard, advance (installed base only)
    
  • optiPoint 420 familiy: economy (installed base only)
    

• SIP phones / IP adapter
  • OpenStage 15 S
  • All SIP Phones which support RFC 3725.
  • Mediatrix 4102S (for connection of 2 a/b phones or fax devices)
    

Remark: Supported featureset of SIP devices depends on their SIP implementation. OpenStage 15 S featureset is the functional reference of OpenScape Business

• Key modules
  • OpenStage Key Module (only for OpenStage 15, 40, 60 and 80)
  • OpenStage Busy Lamp Field 40 (only for OpenStage 40)

• WLAN phones
  • OpenStage WL3
  • optiPoint WL2 professional (installed base only)
    

• HiPath Cordless / DECT phones
  • OpenStage S4; OpenStage SL4; OpenStage M3
  • Gigaset S3; Gigaset SL3; Gigaset M2; (installed base only)
    

• PC Clients
  • OpenScape Personal Edition (HFA)
  • OpenScape Personal Edition S
    

Unified Communications

OpenScape Business provides two alternativ flavours of Unified Communications, depending on the needs:

UC Smart
UC Smart SW is fully embedded within the OpenScape Business SW running on the motherboard of OpenScape Business X3/X5 and X8. It comprises the Unified Communications and Collaborations features of the HiPath 3000 WebServices.

• Presence incl. status based announcements
  
• Favorites incl. Call Status
  
• Visual VoiceMail Control
  
• Ad Hoc Conferencing
  
• Directory Access
  
• Chat
  
• Reminder
  

The UC Smart solution offers two UC clients:

• myPortal Smart
• my Portal for Mobile

UC Suite
UC Suite provides the Unified Communications and Collaborations solution known from OpenScape Office LX/MX/HX. UC suite comprises extensive Functions for such as presence management (Presence status), drag and drop conferencing, visual voicemail (Voicemail), multichannel contact center, IM (Instant Messaging IM), Mobility, directory access with database connection, fax, integration into Business processes and the connection of OpenScape Web Collaboration.

Operation of UC Suite requires the "UC Booster Card", which is plugged on the motherbord of OpenScape Business. As an alternative, in case of extended number of Unified Communications users, an external "UC Booster Server" has to be connected to Open Scape Business.

The UC Suite solution offers several Unified Communbications clients:

• myPortal for Desktop
• myPortal for Outlook as Add On for Microsoft Outlook
• my Portal for Mobile - for mobile devices as Smartphones or tablet PCs
• myAttendant

Multichannel Contact Center

The Multichannel Contact Center option is available for OpenScape Business UC Suite

Additional information about the OpenScape Business contact center versions can be found within this Wiki using the following link:

• OpenScape Business Contact Center

The Contact Center option offers two clients for use within the contact center environment:

• myAgent as agent and supervisor desktop application
• myReports as client for report creation

Mobility options for mobile employees

OpenScape Business offers embedded mobility services and solutions for any enterprise. These comprise:

• Integration of smartphones of mobile workers
• Support of cordless and WLAN telephones within the office
• DeskSharing solutuon
• Teleworking solution

OpenScape Business Mobility provides features like:

• SmartPhone and tablet PC integation into UC solution
• One Number Service regardless of location and used device
• Dual mode telephony (UMTS / WLAN) support at public hotspots
• Mobile Logon
• CallMe function
• VPN support
• etc.

OpenScape Business clients

myPortal Smart
is the desktop client for the UC Smart solution. myPortal Smart is available for For Apple MAC OS & Windows
Additional information about the myPortal Smart featureset can be found within the following link:
myPortal Smart

myPortal for Desktop
presents the full suite of OpenScape Business UC features from a single window
Additional information can be found within this Wiki using the following links:
myPortal for Desktop

myPortal for Outlook

• all of the functionality in myPortal for Desktop available as an MS Outlook toolbar!
• enables users to access all of their communications - voice, conferencing, voicemail, fax, IM, email, and contacts - directly from within MS Outlook
• Users can click to dial any number from any Microsoft application
  

Additional information can be found within this Wiki using the following link:
myPortal for Outlook

myPortal for Mobile

• delivers OpenScape Business UC features onto your mobile web-enabled smart phone
• independent of your current location
• manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals
• select preferred calling procedure to utilize optimal voice calling rates
  

Additional information can be found within this Wiki using the following link:
myPortal for Mobile

myPortal for Tablet

• delivers OpenScape Business UC features onto your Tablet PC
• manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals
  

Additional information can be found within this Wiki using the following link:
myPortal for Tablet

myPortal for OpenStage

• OpenScape Office UC presence and visible voicemail features to OpenStage 60/80 desktop phones
• easy changes of OpenScape Business presence status
• visually access, query and control personal voicemail-box
  

Additional information can be found within this Wiki using the following link:
myPortal for OpenStage

myAttendant

• presence-aware switchboard application used by administrators, dispatchers or supervisor
• presents a single, consolidated view of all of the company’s users and their presence status, making it easy to transfer calls to employees when they are available
  

Additional information can be found within this Wiki using the following link:
myAttendant

myAgent
Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history)
Additional information can be found within this Wiki using the following link:
myAgent

myReports
myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views.
Additional information can be found within this Wiki using the following link:
myReports

Embedded applications

• OpenStage GateView
• Presence Manager (DDS-Server)

General configuration

Single Node

Networked System

Networking "OpenScape Business" OpenScape Business offers the opportunity to build networks with up to 1000 participants. Within an OpenScape Business Network a broad range Unfified communcation feature are available for all useres beneath the normal telephony features e.g:

• Presence management with voice support(visibility of presence status)
• Network-wide call status (e.g. subscriber is being called, subscriber has an active call)
• Call pickup via myPortal for Desktop
• Instant messaging with Multi-User-Chat
• Drag&Drop conferences in the network
• Network-wide Web Collaboration (for example, desktop sharing and video)
• myAttendant – change the presence status for all users in the network
• Integrate external directories with OpenScape Office Directory Services
• Integration in the Microsoft Exchange calendar and in the public directory
• Forwarding of voicemails in the network
• Support of XMPP presence & chat with external partners

An OpenScape Business network is controlled by the so called Master Node, which does not require necessarily additionla HW/SW depending on the size of the network. An administrator can access all network subscribers via the Single Point of Administration within the Master Node. When changes are made within the Master Node administration, the databases of the individual network nodes are automatically synchronized.

Integration in business application and processes

OpenScaoe Busness supports many interfaces, protocols and standards for integration into business process or connection to 3rd party applications. Details are listed in the the datasheet or feature description. Within the following section only the most relevant interfaces and integrations are described. Nearly all connections, except TDM telefony, uses the Ethernet LAN interface of OpenScape Business.

Integration into IT environment

Citrix support

Microsoft Windows Terminal Server support

OpenScape Business VPN Client support for Teleworkers

Access to external directories

• OpenScape Business Directory Service

Integration into Business Applications

Microsoft Exchange Server support

Microsoft Office 365 Integration

Microsoft Small Business Server Integration

Interaction with generic 3rd Party Applications

• OpenScape Business Application Launcher

Computer Telephony Integration (CTI) - Middelware

For OpenScape Business serveral TAPI service provider are available

• CallBridge Collection - 1st Party TAPI service provider
  
• OpenScape Business TAPI 120 - 1st Party system centric TAPI service provider
  
• OpenScape Business TAPI 170 - 3rd Party TAPI service provider
  

Computer Telephony Integration (CTI) - Protocols

For direct access to Telefony Function serveral protocols are available

• CSTA protocol
• WebService Interface protocol
• Call Data Records Interface protocol

Capacities

Prerequisites

Hardware

Software

Licenses

Functional Boundary Conditions

Administration

Administration of OpenScaoe Business is done mainly via Web Based Management (OpenScape Business Assistant). Manager E tool, known from HiPath 3000, can also be used for administration alternatively.

Documentation

Software Delivery / Deployment

Licensing

Use of OpenScaoe Business features is licensed. Starting with the basic system licence, additional features can be easily added, by importing appropriate license keys. License keys are providedby the Central License Server order dependent and are managed by the administration tools of OpenScape Buisness.

Activation Period
OpenScape Business supports a Licence Activation Period with full feature functionality for a time period of 30 days after first installation. After 30 days system functionality is restricted to emergency operation in case that no valid license keys have been uploaded to the system.

Evaluation Licenses
If specific functions should be tested for a time period of 90 days, so called Evaluation Licenses can be ordered.

Migration

OpenScape Business offers an easy migration path from HiPath 3000 to OpenScape Business.
Depending on the HW / SW version of HiPath 3000 existing housing, power supply and also many peripherial boards and devices can be reused.
Within many migration cases only the mainboard, System SW and license file need to be replaced by OpenScape Business components.
Conversion of system configuration data is also supported.

Details are described within the OpenScape Business Sales Information and the Administration Manual

Further Technical Information / Links

Supported PC HW
SEN does not provide PC hardware for OpenScape Busisenn S Server and the OpenScape Business UC Booster Server. The required server PC hardware must be purchased on the market.

Supported VoIP Providers

Frequently asked questions

How To Collection

Useful Tools

Marketing Information

Sales and marketing oriented documents and presentations can be obtained using the following links:

• Partner Portal Web portal (login required).