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Difference between revisions of "OpenStage Training"

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(Scenarios)
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| [[OpenStage 60 SIP: Basic Call Handling|Video]]
 
| [[OpenStage 60 SIP: Basic Call Handling|Video]]
 
| 03:56
 
| 03:56
| Comprehensive overview
+
| Comprehensive overview.
 
|-
 
|-
 
| Place a Call  
 
| Place a Call  
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| [[OpenStage 60 SIP: Place a Call|Video]]  
 
| [[OpenStage 60 SIP: Place a Call|Video]]  
 
| 02:01
 
| 02:01
| Three ways to make a phone call
+
| Three ways to make a phone call.
 
|-
 
|-
 
| Answer a Call  
 
| Answer a Call  
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| [[OpenStage 60 SIP: Answer a Call|Video]]  
 
| [[OpenStage 60 SIP: Answer a Call|Video]]  
 
| 00:42
 
| 00:42
| Various methods to answer a call
+
| Various methods to answer a call.
 
|-
 
|-
 
| End a Call  
 
| End a Call  
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| [[OpenStage 60 SIP: End a Call|Video]]  
 
| [[OpenStage 60 SIP: End a Call|Video]]  
 
| 00:34  
 
| 00:34  
| Various methods to end a call
+
| Various methods to end a call.
 
|-
 
|-
 
| Using Headset  
 
| Using Headset  
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| [[OpenStage 60 SIP: Using the Headset|Video]]  
 
| [[OpenStage 60 SIP: Using the Headset|Video]]  
 
| 00:54
 
| 00:54
| Place, answer, and end a call using the headset
+
| Place, answer, and end a call using the headset.
 
|-  
 
|-  
 
| colspan="6" |
 
| colspan="6" |
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| [[OpenStage 60 SIP: Advanced Call Handling|Video]]  
 
| [[OpenStage 60 SIP: Advanced Call Handling|Video]]  
 
| 10:18
 
| 10:18
| Comprehensive overview
+
| Comprehensive overview.
 
|-
 
|-
 
| Hold/Retrive a Call  
 
| Hold/Retrive a Call  
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| [[OpenStage 60 SIP: Hold a Call|Video]]   
 
| [[OpenStage 60 SIP: Hold a Call|Video]]   
 
| 01:28
 
| 01:28
| Hold/Retrieve a call using context menu or FPK
+
| Hold/Retrieve a call using context menu or FPK.
 
|-
 
|-
 
| Make a Conference Call  
 
| Make a Conference Call  
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| [[OpenStage 60 SIP: Place a Conference Call|Video]]   
 
| [[OpenStage 60 SIP: Place a Conference Call|Video]]   
 
| 01:49
 
| 01:49
| Conference call using context menu
+
| Conference call using context menu.
 
|-
 
|-
 
| Transfer a Call  
 
| Transfer a Call  
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| [[OpenStage 60 SIP: Transfer a Call|Video]]  
 
| [[OpenStage 60 SIP: Transfer a Call|Video]]  
 
| 03:51
 
| 03:51
| Describes three different ways to transfer a call
+
| Describes three different ways to transfer a call.
 
|-
 
|-
 
| Programming Call Forwarding  
 
| Programming Call Forwarding  
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| [[OpenStage 60 SIP: Programming Call Forwarding|Video]]   
 
| [[OpenStage 60 SIP: Programming Call Forwarding|Video]]   
 
| 01:50
 
| 01:50
| Programming Call Forwarding using favorites,<br/>turning Call Forwarding on/off
+
| Programming Call Forwarding using favorites,<br/>turning Call Forwarding on/off.
 
|-
 
|-
 
| Deflecting a Call  
 
| Deflecting a Call  
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| [[OpenStage 60 SIP: Deflecting a Call|Video]]  
 
| [[OpenStage 60 SIP: Deflecting a Call|Video]]  
 
| 01:45
 
| 01:45
| Deflect a call; deflect to Voicemail using FPK
+
| Deflect a call; deflect to Voicemail using FPK.
 
<!--|-  
 
<!--|-  
 
| colspan="6" |
 
| colspan="6" |

Revision as of 16:17, 28 April 2011

This page gives you an general overview of available training media for OpenStage phones.

The media player is loading...

Instructor: Robert Arandjelovic, Product Marketing Devices

Video Training

Learning to use a feature-rich enterprise phone is a visual, interactive process that can be difficult to explain simply with words or diagrams. As such, a series of brief videos have been prepared to provide a thorough explanation of how to best take advantage of the features on the OpenStage phones. Simply click on the the Video link beside any of the features you would like to learn more about, and the relevant video will be streamed directly from your web browser.

Beyond the videos already available, this section will be regularly updated to provide more insight into other OpenStage functionality, so bookmark this site and come back regularly for updates!

Scenarios

Based on OpenStage SIP V2 R1

OpenStage 40 Length OpenStage 60/80 Length Content
Basic telephony Video 04:17 Video 03:56 Comprehensive overview.
Place a Call Video 02:31 Video 02:01 Three ways to make a phone call.
Answer a Call Video 00:43 Video 00:42 Various methods to answer a call.
End a Call Video 00:33 Video 00:34 Various methods to end a call.
Using Headset Video 00:45 Video 00:54 Place, answer, and end a call using the headset.
Feature handling Video 10:15 Video 10:18 Comprehensive overview.
Hold/Retrive a Call Video 01:27 Video 01:28 Hold/Retrieve a call using context menu or FPK.
Make a Conference Call Video 01:32 Video 01:49 Conference call using context menu.
Transfer a Call Video 04:02 Video 03:51 Describes three different ways to transfer a call.
Programming Call Forwarding Video 02:05 Video 01:50 Programming Call Forwarding using favorites,
turning Call Forwarding on/off.
Deflecting a Call Video 01:33 Video 01:45 Deflect a call; deflect to Voicemail using FPK.

Quick Reference Cards

Based on OpenStage SIP V2 R1

Quick Reference Cards help users become acquainted with the core functionality of their OpenStage phones. Open the PDF in your web browser, or download it directly to your PC. Most of the "Important Operating Procedures" contain links that lead videos providing a more in-depth explanation and demonstration of the features.

Print out the Quick Reference Card and put it under your phone for a quick lookup of a desired function.

To get a high-quality printed version of this Quick Reference Card, please contact your local sales partner. The Quick Reference Cards can be ordered at our Com Shop too (language can be changed in the shop).

Technology OpenStage 40 OpenStage 60/80
SIP OS 40 QRC.JPG pdf.png  Quick Reference Card OpenStage 40 SIP OS60-80 QRC.JPG pdf.png  Quick Reference Card OpenStage 60-80 SIP


How to get your desired video by using the Quick Reference Card

1. Click on one of the QRCs. 2. Scroll to the second page. 3. Click on one of the headlines. 4. Enjoy the Video Tutorial!
PDF-open.png PDF-2nd-page.png PDF-Link.png 160px

Web-based Training

Web-based Training gives the user full choice and flexibility to learn how to use OpenStage phones at their own pace.Start the training just by clicking one of the links below, or download  the training directly to your PC or company server to start from there.

15-p.jpg
OpenStage 15
os40-p.jpg
OpenStage 40
os60-p.jpg
OpenStage 60/80
SIP
End-User Training (Standard) Link to WBT
End-User Training (Premium) Ordering Info
Training for Admins Link to WBT
HFA
End-User Training
HiPath 2000, HiPath 3000, OpenOffice
N/A Link to WBT Link to WBT
End-User Training
HiPath 4000
N/A Link to WBT Link to WBT
Training for Admins
All HFA platforms
Link to WBT

Download area

All Web-based Training courses can be downloaded and installed locally.

  1. Download and Save the zip container on your PC / server.
  2. Unzip the folder.
  3. Access the index.html file using your browser.
  4. For web access make sure that a webserver (e.g. Apache) is running.

SIP

HFA

HiPath 4000

HiPath 2000, HiPath 3000, OpenScape Office

See also

Show SIP related | Show HFA related | Show TDM related