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Difference between revisions of "OpenStage SIP FAQ"

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<div class="breadcrumb">
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{{Breadcrumb|0|0|{{dev-en}}|OpenStage|OpenStage SIP}}
{{up}} [[FAQ]] | {{de}} [[OpenStage SIP (de)]]
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</div>
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In this '''FAQ''' you will find answers to frequently asked questions on the [[OpenStage SIP]] phone familie, divided into various topics.
In this '''OpenStage SIP''' you will find answers to frequently asked questions on the [[OpenStage SIP]] phone family, divided into various topics.
+
 
 +
Read more about [[:Category:SIP related Feature|SIP features]].
  
 
== General ==
 
== General ==
Line 12: Line 13:
 
==== How do I get an overview of the features of the OpenStage phones? ====
 
==== How do I get an overview of the features of the OpenStage phones? ====
  
: You will get a quick overview of the features in the corresponding [[OpenStage_SIP#Datasheet|OpenStage datasheets]], which you can alternatively view under ''http://www.siemens.de/hipath > Downloads > Data sheets''.
+
* [[OpenStage_SIP#Documentation|OpenStage SIP Documentation]]
 +
* [[OpenStage#Overview_.2F_.C3.9Cbersicht|OpenStage Overview]]<!--
 +
* [http://www.unify.com/us/support/downloads-phones-devices/openstage-sip.aspx OpenStage SIP Documentation on siemens-enterprise.com]-->
  
 
==== What are the default passwords? ====  
 
==== What are the default passwords? ====  
 
: User Menu: no password  
 
: User Menu: no password  
: Admin Menu: 123456
+
: Admin Menu: 123456
 
: Factory Reset: 124816
 
: Factory Reset: 124816
 +
 +
'''Security Advisory''': ensure that the default passwords (both user and admin access) are changed to individual complex passwords when a phone gets into operation. This is especially important in deployment scenarios where '''remote administration''' via WBM (web-based management) is enabled.
  
 
==== How can I invoke a soft-Restart? ====
 
==== How can I invoke a soft-Restart? ====
: Press buttons 1-4-7 simultaneously.
+
: Press buttons [[Image:osk-1.gif]] [[Image:osk-4.gif]] [[Image:osk-7.gif]] simultaneously and enter the admin password.
  
 +
==== How can I invoke a factory reset? ====
 +
: Press buttons [[Image:osk-2.gif]] [[Image:osk-8.gif]] [[Image:osk-9.gif]] simultaneously and enter the reset password.
  
 
== Administration ==
 
== Administration ==
  
==== Diagnostics ====
+
=== Diagnostics ===
 +
 
 +
==== Trace Guide Openstage SIP ====
 +
:{{File-DL|Service Info How to trace SIP 2|pdf}}
  
====== How can I monitor the phones IP traffic? ======
+
==== Config File Syslog NG SIP ====
 +
:{{File-DL|syslog-ng_config_file|zip}}
 +
 
 +
==== How can I monitor the phones IP traffic? ====
 
: Best way, just configure the PC-port of your OpenStage phone as a mirror of the first one and trace phones IP/SIP traffic with a network tracer running on the PC connected to the phones PC-port.
 
: Best way, just configure the PC-port of your OpenStage phone as a mirror of the first one and trace phones IP/SIP traffic with a network tracer running on the PC connected to the phones PC-port.
  
====== What is a phone-trace? ======
+
==== What is a phone-trace? ====
 
:It is a capture of messages and activity states of the phone.
 
:It is a capture of messages and activity states of the phone.
  
====== How can I get a phone-trace? ======
+
==== How can I get a phone-trace? ====
 
:[[Image:Trace_menu.JPG|thumb|Traces section in WBM]]
 
:[[Image:Trace_menu.JPG|thumb|Traces section in WBM]]
 
:The tracing is enabled via the Web interface, actions are then performed on the phone, during which the trace information is captured. When the desired actions have been performed, the captured trace information can be downloaded and viewed.
 
:The tracing is enabled via the Web interface, actions are then performed on the phone, during which the trace information is captured. When the desired actions have been performed, the captured trace information can be downloaded and viewed.
:For enabling tracing just enter the WBM, chosse Administrator Pages and select Diagnostics. There you can enter the Fault trace configuration or use an EasyTrace Profil.
 
  
:When you are not sure which profil to choose, enter the Fault trace configuration, there you can set traces in detail.
+
:The file size should be set to 2.500.000 bytes. When the file size is reached, the phone save the trace file as old trace file and begins a new one. If the new one reaches the maximum file size, the old trace file will be replaced.
 +
:''You should only activate a few traces and use the function "Automatic clear before start"'' (old files will be deleted)
  
:The file size should be set to 500.000 bytes. When the file size is reached, the phone save the trace file as old trace file and begins a new one. If the new one reaches the maximum file size, the old trace file will be replaced.
+
==== Which trace-actions are available? ====
:''You should only activate a few traces and use the function "Automatic clear before start"'' (old files will be deleted)
+
:[[Image:Trace options.JPG|thumb|Default settings]]
 +
:[[Image:Trace_options_selected.JPG|thumb|Sample for SIP tracing in an E/A environment]]
  
====== Which trace-actions are available? ======
 
:[[Image:Trace_options_selected.JPG|thumb|Default settings]]
 
:[[Image:Trace options.JPG|thumb|Sample for SIP tracing]]
 
 
:'''''Administration'''''
 
:'''''Administration'''''
 
:This deals with the changing and setting of parameters within the phone database, from both the User and Admin menus.
 
:This deals with the changing and setting of parameters within the phone database, from both the User and Admin menus.
 +
 +
:'''''Application framework'''''
 +
:All applications within the phone e.g. Call view, Call log or Phonebook are run within the application framework. It is responsible for the switching :between different applications and bringing them into and out of focus as appropriate.
  
 
:'''''Application Menu'''''
 
:'''''Application Menu'''''
 
:This is where applications to be run on the phone can be started and stopped.
 
:This is where applications to be run on the phone can be started and stopped.
 +
 +
:'''''Bluetooth Service'''''
 +
:This handles the [[OpenStage Bluetooth|Bluetooth interactions]] between external Bluetooth devices and the phone.
  
 
:'''''Call log'''''
 
:'''''Call log'''''
 
:This deals with the Call log application which  displays the call history of the phone.
 
:This deals with the Call log application which  displays the call history of the phone.
 +
 +
:'''''Call view'''''
 +
:This handles the representation of telephony calls on the phone screen.
  
 
:'''''Certificate management'''''
 
:'''''Certificate management'''''
 
:This service handles the verification and exchange of certificates for security and verification purposes.
 
:This service handles the verification and exchange of certificates for security and verification purposes.
 +
 +
:'''''Communications'''''
 +
:This is involved in the passing of call related information and signaling to and from the [[CSTA]] service.
  
 
:'''''Component registrar'''''
 
:'''''Component registrar'''''
:This handles data relating to the type of phone e.g HFA/SIP Workpoint Hi/Workpoint Lo.
+
:This handles data relating to the type of phone e.g [[HFA]]/[[SIP]] Workpoint Hi/Workpoint Lo.
 +
 
 +
:'''''CSTA service'''''
 +
:Any CSTA messages, are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control :protocol.
  
 
:'''''Data Access service'''''
 
:'''''Data Access service'''''
 
:This service allows other services to access the data held within the phone database.
 
:This service allows other services to access the data held within the phone database.
 +
 +
:'''''Desktop'''''
 +
:The desktop service is responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the [[FPK]] labels.
  
 
:'''''Digit Analysis service'''''
 
:'''''Digit Analysis service'''''
Line 69: Line 98:
 
:'''''Directory service'''''
 
:'''''Directory service'''''
 
:This performs a look up service for data in the phonebook, trying to match incoming and outgoing numbers with entries in the phonebook.
 
:This performs a look up service for data in the phonebook, trying to match incoming and outgoing numbers with entries in the phonebook.
 +
 +
:'''''DLS Client management'''''
 +
:Interactions with the Deployment and licencing server are handled by this service.
  
 
:'''''Health service'''''
 
:'''''Health service'''''
 
:This monitors other parts of the phone for diagnostic purposes and provides a logging interface for the other services in the phone.
 
:This monitors other parts of the phone for diagnostic purposes and provides a logging interface for the other services in the phone.
 +
 +
:'''''Help'''''
 +
:The help function is handled by this service.
  
 
:'''''Instrumentation service'''''
 
:'''''Instrumentation service'''''
Line 77: Line 112:
  
 
:'''''Java'''''
 
:'''''Java'''''
:Any Java applications run on the phone will be run in the Java sandbox controlled by the Java service.
+
:Any Java applications run on the phone will be run in the Java sandbox controlled by the [[Java]] service.
 +
 
 +
:'''''Journal service'''''
 +
:The Journal service is responsible for saving and retrieving call history information which is used by the Call log application.
  
 
:'''''Media control service'''''
 
:'''''Media control service'''''
:This service provides the control of media streams ( voice, tones, ringing etc. ) within the phone.
+
:This service provides the control of media streams (voice, tones, ringing etc.) within the phone.
 +
 
 +
:'''''Media Processing service.'''''
 +
:This is a layer of software between the media control service and the tone generation and voice engine services. It is also involved in switching of :audio devices such as the handset and loudspeaker.
  
 
:'''''Mobility service'''''
 
:'''''Mobility service'''''
:This handles the mobility feature whereby users can log onto different phones and have them configured to their own profile.
+
:This handles the [[Mobility|mobility]] feature whereby users can log onto different phones and have them configured to their own profile.
 +
 
 +
:'''''OBEX service'''''
 +
:This is involved with [[OpenStage Bluetooth|Bluetooth accesses]] to the phone
  
 
:'''''Openstage Client Management'''''
 
:'''''Openstage Client Management'''''
 
:This provides a means by which other services within the phone can interact with the database.
 
:This provides a means by which other services within the phone can interact with the database.
 +
 +
:'''''Phonebook'''''
 +
:This is responsible for the phonebook application within the phone.
  
 
:'''''POT service'''''
 
:'''''POT service'''''
 
:This service is supposed to take over control of basic telephony if the callview application fails.
 
:This service is supposed to take over control of basic telephony if the callview application fails.
 +
 +
:'''''Password management service'''''
 +
:This is used to verify passwords used in the phone.
  
 
:'''''Physical interface service'''''
 
:'''''Physical interface service'''''
:This handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, clickwheel and slider.
+
:This handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, [[OpenStage Main Navigation|clickwheel and slider]].
 +
 
 +
:'''''Service framework'''''
 +
:This is the environment within which other phone services operate. It is involved in the starting and stopping of services.
  
 
:'''''Service registry'''''
 
:'''''Service registry'''''
 
:This keeps a record of all services which are currently running inside the phone
 
:This keeps a record of all services which are currently running inside the phone
 +
 +
:'''''Sidecar service'''''
 +
:This handles interactions between the phone and any attached sidecars.
  
 
:'''''SIP call control'''''
 
:'''''SIP call control'''''
 
:This is contains the call model for the phone and is associated with telephony and call handling.
 
:This is contains the call model for the phone and is associated with telephony and call handling.
 +
 +
:'''''SIP Messages'''''
 +
:This traces the SIP messages which are exchanged by the phone. '''Activating the SIP messages trace requires a reboot of the device'''
  
 
:'''''SIP signalling'''''
 
:'''''SIP signalling'''''
 
:This is involved in the creation and parsing of SIP messages and communicates directly with the SIP stack.
 
:This is involved in the creation and parsing of SIP messages and communicates directly with the SIP stack.
 +
 +
:'''''Team Service'''''
 +
:This is primarily concerned with Keyset operation.
  
 
:'''''Tone generation'''''
 
:'''''Tone generation'''''
 
:This service handles the generation of the tones and ringers on the phone.
 
:This service handles the generation of the tones and ringers on the phone.
 +
 +
:'''''Transport service'''''
 +
:The transport service provides the IP ([[LAN]]) interface between the phone and the outside world.
 +
 +
:'''''vCard parser service'''''
 +
:This trace is for sending/recieving vCards via the Bluetooth interface.
  
 
:'''''Voice engine'''''
 
:'''''Voice engine'''''
:This provides a switching mechanism for voice streams within the phone. It is also involved in QDC, Music on hold and voice instrumentation.
+
:This provides a switching mechanism for voice streams within the phone. It is also involved in [[QDC]], [[Music on Hold]] and voice instrumentation.
 +
 
 +
:'''''Voice mail'''''
 +
:This trace monitors the integrated Voice mail application of the phone.
 +
 
 +
:'''''Web Server service'''''
 +
:This provides the web access to the phone.
 +
 
 +
:'''''USB Backup service'''''
 +
:This is for the backup/restore feature via USB devices.
 +
 
 +
:'''''Voice recognition'''''
 +
:The Voice recognition service is for the voice dialling feature
 +
 
 +
:'''''802.1x service'''''
 +
:This is for port security (802.1x)
 +
 
 +
=== Error codes ===
 +
 
 +
==== When do I see the error codes? ====
 +
: Whenever a phone is unable to register it brings up a message (No telephony possible) together with an error code. The error code helps you to identify where the problem is.
  
:'''''Application framework'''''
+
==== List of error codes ====
:All applications within the phone e.g. Call view, Call log or Phonebook are run within the application framework. It is responsible for the switching :between different applications and bringing them into and out of focus as appropriate.
+
:{| {{DefaultTable}}
 +
! width=150px | Problem
 +
! width=190px | Detail
 +
! width=80px | Error code
 +
|-
 +
| style="text-align:left" | Network Problem
 +
| style="text-align:left" | No network connection
 +
| style="text-align:left" | LI1
 +
|-
 +
| style="text-align:left" | Not Initialised
 +
| style="text-align:left" | Waiting for data
 +
| style="text-align:left" | I1
 +
|-
 +
| style="text-align:left" | Unable to use LAN
 +
| style="text-align:left" | 802.1x error
 +
| style="text-align:left" | LX1
 +
|-
 +
| style="text-align:left" | Unable to use LAN
 +
| style="text-align:left" | Physical connection missing
 +
| style="text-align:left" | LP1
 +
|-
 +
| style="text-align:left" | Unable to Register
 +
| style="text-align:left" | Server timeout
 +
| style="text-align:left" | RT2
 +
|-
 +
| style="text-align:left" | Unable to Register
 +
| style="text-align:left" | Server failed
 +
| style="text-align:left" | RF2
 +
|-
 +
| style="text-align:left" | Unable to Register
 +
| style="text-align:left" | Authentication failed
 +
| style="text-align:left" | RA2
 +
|-
 +
| style="text-align:left" | Unable to Register
 +
| style="text-align:left" | No number configured
 +
| style="text-align:left" | RN2
 +
|-
 +
| style="text-align:left" | Unable to Register
 +
| style="text-align:left" | No server configured
 +
| style="text-align:left" | RS2
 +
|-
 +
| style="text-align:left" | Unable to Register
 +
| style="text-align:left" | No registrar configured
 +
| style="text-align:left" | RG2
 +
|-
 +
| style="text-align:left" | Unable to Register
 +
| style="text-align:left" | No DNS domain configured
 +
| style="text-align:left" | RD2
 +
|-
 +
| style="text-align:left" | Unable to Register
 +
| style="text-align:left" | Rejected by server
 +
| style="text-align:left" | RR2
 +
|-
 +
| style="text-align:left" | Unable to Register
 +
| style="text-align:left" | No phone IP address set
 +
| style="text-align:left" | RI2
 +
|-
 +
| style="text-align:left" | Survivability
 +
| style="text-align:left" | Backup route active
 +
| style="text-align:left" | B8
 +
|-
 +
| style="text-align:left" | Survivability
 +
| style="text-align:left" | Backup not configured
 +
| style="text-align:left" | RS8
 +
|-
 +
| style="text-align:left" | Survivability
 +
| style="text-align:left" | Backup timeout
 +
| style="text-align:left" | RT8
 +
|-
 +
| style="text-align:left" | Survivability
 +
| style="text-align:left" | Backup authentication failed
 +
| style="text-align:left" | RA8
 +
|-
 +
| style="text-align:left" | Limited Keyset support
 +
| style="text-align:left" | Unable to register one or more DSS lines
 +
| style="text-align:left" | D8
 +
|-
 +
| style="text-align:left" | Limited Keyset support
 +
| style="text-align:left" | AoR registered to a Keyset line
 +
| style="text-align:left" | DD8
 +
|-
 +
| style="text-align:left" | Limited Keyset support
 +
| style="text-align:left" | Waiting to subscribe
 +
| style="text-align:left" | WS5
 +
|-
 +
| style="text-align:left" | Limited service
 +
| style="text-align:left" | Error with Time server
 +
| style="text-align:left" | NT
 +
|}
 +
 
 +
=== Codecs ===
 +
 
 +
==== What codecs are supported with OpenStage? ====
 +
:- [[Codec#G.711|G.711]] (A-Law and u-Law)
 +
:- [[Codec#G.729|G.729AB]] (OpenStage can decode G.729 and G.729A but encodes only with G.729A)
 +
:- [[Codec#G.722|G.722]] wideband codec
  
:'''''Bluetooth Service'''''
+
=== Compatibility ===
:This handles the Bluetooth interactions between external Bluetooth devices and the phone.
 
  
:'''''Call view'''''
+
==== Can I move a Mobile User between an optiPoint and an OpenStage telephone and vice versa? ====
:This handles the representation of telephony calls on the phone screen.
 
  
:'''''Communications'''''
+
Cross mobility is released with the following restriction: Mobility between OpenStage and optiPoint410/420 phones is released with OpenStage SW version V2R0.16.0 and higher but please take notice of some minor restrictions/ details to be taken into account (see information below). With OpenStage SW version V2R0.16.0 and higher the "mobility log-on/ log-off" is released for mobile users logging in or off from any OpenStage SIP to optiPoint 410/420 SIP and vice versa. However: There are a few details and shortcomings to be taken into account when it comes to creating a mobile user in DLS and the interworking of default settings especially for multi-line appearance (position of the keys while using mobility and the key layout). In order to both understand and gain an overview on details to be taken into account please refer to the "Cross Mobility" document
:This is involved in the passing of call related information and signaling to and from the CSTA service.
+
{{File-DL|SIP Mobility User - optiPoint and OpenStage Regression Test|pdf}}.
  
:'''''CSTA service'''''
+
=== LDAP ===
:Any CSTA messages, are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control :protocol.
 
  
:'''''Desktop'''''
+
{{Info|
:The desktop service is responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the FPK :labels.
+
Accessing the LDAP server is only available on OpenStage 40, 60 or 80 devices.
 +
}}
  
:'''''DLS Client management'''''
+
==== What is the purpose of a LDAP template? ====
:Interactions with the Deployment and licencing server are handled by this service.
 
  
:'''''Help'''''
+
See also: [[LDAP on OpenStage]]
:The help function is handled by this service.
 
  
:'''''Journal service'''''
+
: A [[LDAP]] template has to be downloaded to the phone via local phone menu or [[WBM]], because it contains necessary information about the search attributes and the location of all user data inside the directory.
:The Journal service is responsible for saving and retrieving call history information which is used by the Call log application.
 
  
:'''''Media Processing service.'''''
+
==== Where do I get the template from? ====
:This is a layer of software between the media control service and the tone generation and voice engine services. It is also involved in switching of :audio devices such as the handset and loudspeaker.
 
  
:'''''OBEX service'''''
+
: It is a plain txt file and must fit your directory environment. The configuration for a Microsoft Active Directory would look like this:
:This is involved with Bluetooth accesses to the phone
 
  
:'''''Phonebook'''''
+
: ''OpenStage LDAP TEMPLATE (v.1)''
:This is responsible for the phonebook application within the phone.
+
: ''SEARCHBASE="OU=Users,DC=microsoft,DC=com"''
 +
: ''ATTRIB01="sn"''
 +
: ''ATTRIB02="givenName"''
 +
: ''ATTRIB03="telephoneNumber"''
 +
: ''ATTRIB04="otherTelephone"''
 +
: ''ATTRIB05="mobile"''
 +
: ''ATTRIB06="homePhone"''
 +
: ''ATTRIB07="company"''
 +
: ''ATTRIB08="department"''
 +
: ''ATTRIB09="l"''
 +
: ''ATTRIB10="title"''
 +
: ''ATTRIB11="mail"''
 +
: ''EOF''
  
:'''''Password management service'''''
+
: If your are not using a Microsoft AD, you have to adjust the template:
:This is used to verify passwords used in the phone.
 
  
:'''''Service framework'''''
+
: ''OpenStage LDAP TEMPLATE (v.1)''
:This is the environment within which other phone services operate. It is involved in the starting and stopping of services.
+
: ''SEARCHBASE="OU=Users,DC=yourdomain,DC=toplevel"''
 +
: ''ATTRIB01="Last Name"''
 +
: ''ATTRIB02="First Name"''
 +
: ''ATTRIB03="Business phone numer 1"''
 +
: ''ATTRIB04="Business phone numer 2"''
 +
: ''ATTRIB05="Mobile phone number"''
 +
: ''ATTRIB06="Home phone number"''
 +
: ''ATTRIB07="Company"''
 +
: ''ATTRIB08="Address 1"''
 +
: ''ATTRIB09="Address 2"''
 +
: ''ATTRIB10="Job function"''
 +
: ''ATTRIB11="E-Mail address"''
 +
: ''EOF''
  
:'''''Sidecar service'''''
+
==== Configuration at the phone. ====
:This handles interactions between the phone and any attached sidecars.
 
  
:'''''SIP Messages'''''
+
: Besides the template, add the following information in the admin menu of the OpenStage SIP phone: Admin --> Local functions --> Directory Settings
:This traces the SIP messages which are exchanged by the phone
 
  
:'''''Team Service'''''
+
:* LDAP server address
:This is primarily concerned with Keyset operation.
+
:* LDAP server port
 +
:* LDAP authentication (if Simple, add authentication information below)
  
:'''''Transport service'''''
+
==== Restrictions ====
:The transport service provides the IP (LAN) interface between the phone and the outside world.
 
  
:'''''Web Server service'''''
+
: Up to now, the address is saved in one single field, which makes it difficult to search for a complete address. It is up to the administrator to which subject of the Directory the address fields are matched with.
:This provides the web access to the phone.
 
  
==Web-based-Management (WBM)==
+
== Web-based-Management (WBM) ==
  
 
:With the WBM are changes in settings possible, which can also be performed in the phone-menu, but you have the adventage that you needn't be in front of the phone.
 
:With the WBM are changes in settings possible, which can also be performed in the phone-menu, but you have the adventage that you needn't be in front of the phone.
Line 174: Line 370:
  
 
{{Info|
 
{{Info|
Keep in mind that the user space is limited to 8 MB (total). Every picture, ringtone or phonebook entry will reduce the space left!
+
Keep in mind that the user space on
 +
* Openstage 60/80 is limited to 8 MB (total).  
 +
* Openstage 15/20/40 is limited to 4 MB (total).
 +
 
 +
Every picture, ringtone or phonebook entry will reduce the space left!
 
}}
 
}}
  
==== Logo (Background picture) ====
+
==== File limits ====
 +
Ring-tones
 +
* File size: 1000000 Bytes max per file
 +
* Number of files: no limit (memory related)
 +
 
 +
Screensavers
 +
* File size: 300000 Bytes max per file
 +
* Number of files: no limit (memory related)
 +
 
 +
Picture clips
 +
* File size: 300000 Bytes max per file
 +
* Number of files: no limit (memory related)
 +
 
 +
MOH
 +
* File size: no limit
 +
* Number of files: 1
  
====== How can I put my own company logo or background picture on the phone? ======
+
LDAP Template
: This can either be done by local phone menu or Webbased management. The logo file has to be placed on a FTP server, where the phone can download it.
+
* File size: no limit
 +
* Number of files: 1
  
====== What file types are supported? ======
+
=== USB support to backup/restore user data ===
: PNG and JPG format are supported, but PNG is the preferred file type because of the transparency feature.
 
: A logo file has to be resized to 480 x 142 pixel (OpenStage 60 and 80)
 
  
 +
==== Which OpenStage SIP phones provide an USB port and what kind of USB port do they have?  ====
 +
The OpenStage 60 SIP and OpenStage 80 SIP provide an USB master port.
  
==== Screensaver ====
+
==== What can I connect to this port? ====
 +
You can connect an USB memory stick to back-up and restore personal data, like phonebook, ringer tones and pictures (for details see below). All data you find under ''Settings'' &rArr; ''User'' (no admin data).
  
====== Can I use my own pictures for the screensaver slideshow? ======
+
The hardware of the OpenStage SIP phones does not allow for connecting a USB hub (e.g. acoustic unit). This might be supported in a future release.
 +
 
 +
==== What USB features can I use? ====
 +
* Backup of data into USB (with a password, and then it is encrypted)
 +
* Restore of data from USB (with a password, and then it is decrypted)
 +
* Encryption/Decryption of the backup data (storing on USB memory stick and loading data from USB memory stick is encrypted)
 +
* Replace backup
 +
* Delete backup
 +
* HotPlug device
 +
* ColdPlug device
 +
* Getting product name (the phone is told the USB device name)
 +
 
 +
==== Can I store more than one phone configuration on an USB memory stick? ====
 +
:Yes. It depends only on the size of memory of the USB memory stick.
 +
 
 +
=== Logo (Background picture) ===
 +
 
 +
==== How can I put my own company logo or background picture on the phone? ====
 +
: This can either be done by local phone menu or Webbased management. The logo file has to be placed on a [[FTP]] server, where the phone can download it.
 +
 
 +
==== What file types are supported? ====
 +
 
 +
: OpenStage 40 phones support BMP format (monochrome).
 +
: OpenStage 60/80 phones support [[PNG]] and [[JPEG|JPG]] format, but PNG is the preferred file type because of the transparency feature.
 +
: A logo file has to be resized to 144 x 32 pixel ([[OpenStage 40]]), 240 x 71 pixel ([[OpenStage 60]]) or 480 x 142 pixel ([[OpenStage 80]])
 +
: For a HowTo, see Administration Manual OpenStage OpenScape Voice, chapter 5.2.
 +
 
 +
==== How can I return to the default logo? ====
 +
: If you like to return to the standard logo <!--(Siemens) -->feel free to download the respective file and deploy it to the phone.
 +
Below you can find all default logo files for OpenStage 80/60/40:
 +
 
 +
{| style="border:none;"
 +
| style="border:none;" | OpenStage 80, Design: Silver Blue, PNG:
 +
| style="border:none;" | OpenStage 60 / Desk Phone IP 55G, Design: Silver Blue, PNG:
 +
| style="border:none;" | OpenStage 40, BMP:
 +
|-
 +
| style="border:none;" |
 +
[[Image:OpenStage 80 logo Silver Blue.png|240px]]
 +
| style="border:none;" |
 +
[[Image:OpenStage 60 logo Silver Blue.png|240px]]
 +
| style="border:none;" |
 +
[[Image:OpenStage 40 logo.bmp|144px]]
 +
|-
 +
| style="border:none;" | OpenStage 80, Design: Anthracite Orange, PNG:
 +
| style="border:none;" | OpenStage 60 / Desk Phone IP 55G, Design: Anthracite Orange, PNG:
 +
|-
 +
| style="border:none;" |
 +
[[Image:OpenStage 80 logo Anthracite Orange.png|240px]]
 +
| style="border:none;" |
 +
[[Image:OpenStage 60 logo Anthracite Orange.png|240px]]
 +
|}
 +
 
 +
==== Can I show a logo with key labelling help? ====
 +
 
 +
: In some situations it may be helpful to have a verbal reference of the keys available. This can be very easily reached, if you download a key-Reference logo on your phone.
 +
 
 +
{| style="border:none;"
 +
| style="border:none;" | OpenStage 80, PNG:
 +
| style="border:none;" | OpenStage 60, PNG:
 +
| style="border:none;" | OpenStage 40, zipped BMP:
 +
|-
 +
| style="border:none;" |
 +
[[Image:80_key_reference.png|240px]]
 +
| style="border:none;" |
 +
[[Image:60_key_reference.png|240px]]
 +
| style="border:none;" |
 +
[[Image:40_key_reference.png|link=File:40_key_reference_logo.zip]]
 +
|}
 +
 
 +
=== Screensaver ===
 +
====Can I deleting savescreen from the phone?===
 +
 
 +
 
 +
==== Can I use my own pictures for the screensaver slideshow? ====
 
: Yes, this is possible. Easiest way doing this, is with the help of the [[OpenStage Manager]] tool. It transfers all the pictures to the phone, makes them fit best on the screen and can help saving memory.
 
: Yes, this is possible. Easiest way doing this, is with the help of the [[OpenStage Manager]] tool. It transfers all the pictures to the phone, makes them fit best on the screen and can help saving memory.
  
====== Which formats are supported? ======
+
==== Which formats are supported? ====
:* JPG
+
: The supported formats are [[JPEG|JPG]] and [[PNG]].
:* PNG
 
  
====== How many pictures can be downloaded? ======
+
==== Where I can find the standard Screensaver files? ====
: This depends on the memory usage for other user data (eg. phonebook entries, ringer tones). The total memory available is limited to 8 MB.
+
: Here you can download all default screensaver picture for OS80/ OS60/ OS40/ DPIP55: {{File-DL|screensavers|zip}}
  
 +
==== Where I can find the old Screensaver files? ====
 +
: Here you can download the screensaver picture for OS80/ OS60/ DPIP55:
 +
{{File-DL|OS60_Old_Screensaver|zip}}
 +
{{File-DL|OS80_Old_Screensaver|zip}}
 +
{{File-DL|DPIP55_Old_Screensaver|zip}}
  
==== Local phonebook ====
+
==== How many pictures can be downloaded? ====
 +
: This depends on the memory usage for other user data (eg. phonebook entries, ringer tones). The total memory available is limited to 8 MB.
  
====== Is it possible to synchronize my Outlook contacts with OpenStage? ======
+
=== Local phonebook ===
: This can be done with the [[OpenStage Manager]].
 
  
====== How can I get my mobile phone contacts to OpenStage? ======
+
==== Is it possible to synchronize my Outlook contacts with OpenStage? ====
: Using the Bluetooth functionality of OpenStage 60 and 80. Via Bluetooth you can easily transfer a contact as a vCard (if supported by the mobile phone).
+
: This can be done with the [[OpenStage Manager]] (supported by OpenStage 60, OpenStage 80 and Desk Phone IP 55G).
  
 +
==== How can I get my mobile phone contacts to OpenStage? ====
 +
: Using the [[OpenStage Bluetooth|Bluetooth]] functionality of OpenStage 60 and 80. Via Bluetooth you can easily transfer a contact as a vCard (if supported by the mobile phone).
  
==== Ringer tones ====
+
=== Ringer tones ===
  
====== What file types are supported? ======
+
==== What file types are supported? ====
: In general, WAV and MIDI files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play MP3 files.
+
: In general, [[WAV]] and [[MIDI]] files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play [[MP3]] files.
  
====== Is there a suggestion for MP3 files? ======
+
==== Is there a suggestion for MP3 files? ====
 
: OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:
 
: OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:
  
Line 221: Line 517:
 
: - a maximum length of 15 seconds per file
 
: - a maximum length of 15 seconds per file
  
: See the following table for estimated file size
+
: See the following table for estimated file size:
  
 
:{| {{DefaultTable}}
 
:{| {{DefaultTable}}
Line 245: Line 541:
 
|}
 
|}
  
====== How can I download my own ringer melodies to the phone? ======
+
==== How can I download my own ringer melodies to the OpenStage 60/80 phones? ====
: This can be done by using the  [[OpenStage Manager]]. As an instance of ringtones, several MP3 files can be found [[OpenStage Manager#Individual Ringer tones|here]].
+
 
 +
: This can be done by using the  [[OpenStage Manager]]. As an instance of ringtones, several [[MP3]] files can be found [[OpenStage Manager#Individual Ringer tones|here]].
 +
 
 +
==== How can I download my own ringer melodies to the OpenStage 15/20/40 phone? ====
 +
 
 +
: This can be done via [[FTP]] or [[Deployment Service]]. If you want to replace it, you need to download a new file with the same name. Of course a factory resets turns the phone in the original state and eleminates individual downloaded ringer files.
 +
: MIDI files are used from SIP V2 R1 onward instead of WAV files.
 +
: The original OpenStage 15, 20 and 40 WAV Ringerfiles can be downloaded here: {{File-DL|OS_Ringtones_15_20_40|zip}}
 +
 
 +
=== Music-On-Hold ([[MoH]]) ===
 +
 
 +
==== What file types are supported? ====
 +
: In general, [[WAV]] and [[MIDI]] files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play [[MP3]] files.
 +
 
 +
==== Is there a suggestion for MP3 files? ====
 +
: OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:
 +
 
 +
: - mono instead of stereo sound
 +
: - a constant bitrate between 64 and 96 kbit/s
 +
: - a maximum length of 15 seconds
 +
: - there can only be one single Music on Hold file at once
 +
 
 +
: See the following table for estimated file size
 +
 
 +
:{| {{DefaultTable}}
 +
!
 +
! width=170px | 64 kbit/s (mono)
 +
! width=170px | 80 kbit/s (mono)
 +
! width=170px | 96 kbit/s (mono)
 +
|-
 +
| width=170px | Length 5 seconds
 +
| style="text-align:center" | 40 KB
 +
| style="text-align:center" | 80 KB
 +
| style="text-align:center" | 120 KB
 +
|-
 +
| width=170px | Length 10 seconds
 +
| style="text-align:center" | 50 KB
 +
| style="text-align:center" | 100 KB
 +
| style="text-align:center" | 150 KB
 +
|-
 +
| width=170px | Length 15 seconds
 +
| style="text-align:center" | 60 KB
 +
| style="text-align:center" | 120 KB
 +
| style="text-align:center" | 180 KB
 +
|}
  
==== LDAP ====
+
==== How can I download my own Music on Hold to the phone? ====
  
====== What is the purpose of a LDAP template? ======
+
: This can be done by using the  [[OpenStage Manager]]. Only one file can be downloaded, because there is no selection of files available.
  
==== OpenStage Manager ====
+
==== How can I get back to the factory default Music? ====
 +
: The file can be downloaded from here: {{File-DL|OpenStage Default MoH|zip}}.
  
See [[OpenStage Manager]] homepage (under construction).
+
=== Use of Bluetooth headset with OpenStage ===
[[Category:OpenStage]]
 
  
==== Bluetooth ====
+
==== How can I automatically reconnect my BT headset after I have lost connection ?  ====
:With bluetooth you have the ability to connect the phone with your mobile phone and send VCards, or connect a Headset and use it.
+
OpenStage offers the bluetooth "headset profile" to support bluetooth headsets. However there are some bluetooth headsets on the market that also use the "hands-free profile" especially e.g. to automatically reconnect a headset after the headset has lost the connection. The "hands-free profile" will be implemeted in OpenStage but is currently not available.
:Headsets with Headset Profile can be still used, Headsets with Hands Free Profile will be supported in the future.
 
:[[Image:Screen01.jpg|thumb‎]]
 
:[[Image:Screen02.jpg|thumb‎]]
 
  
======Administration======
+
==== How can I check if my headset is connected? ====
:Administration of the bluetooth-feature is available in wbm and in the phone-menu.
+
On the display of your OpenStage phone, right next to the bluetooth symbol you see a small additional symbol that looks like two waves.
:To use bluetooth, it has to be activated in the administration menu.
 
:Further settings are available in the user menu.  
 
  
:'''phone-menu'''
+
==== What is the current work-around? ====
:Enter the user menu and go to configuration and select the menu item bluetooth.
+
For incoming calls there is no problem because OpenStage reconnects the Bluetooth headset automatically when a call comes in.
:There you can find the menu items "Configuration", "Paired devices" and "Blacklist"
+
Thus there is only a need for a workaround for outgoing calls: If you want to make a call using the headset you can push the on/off-hook key of the headset once before dialling. This reconnects the headset again and you don't have to go into the menu structure of the OpenStage to do it.
  
:In the Configuration you can choose necessary settings, you can aktivate bluetooth and make the phone discoverable or change the name of the phone and you can decide how the phone pairs with other devices.
+
== Platform Support ==
:On Paired devices you can see the device which where connected to the phone and add new devices on this list.
 
:The Blacklist is to block device, so that they can't connect to the phone
 
  
:'''WBM'''
+
==== How can I connect my OpenStage phone to an Asterisk system? ====
:Select User Pages->User Configuration->Bluetooth
 
:[[image:WBM_bluetooth_menu.JPG|thumb]]
 
  
:The Bluetooth-menu contains essential settings, which are needed to communicate with the phone via bluetooth.
+
See [[OpenStage and Asterisk]] for further details.
:[[Image:WBM_bluetooth_options.JPG|thumb]]
 
  
:To communicate with the phone you have to select Activate and Discoverable Options, so you can find the phone via bluetooth.
+
{{SeeAlso OpenStage}}
:In Pairing Mode you can define, how the phone paires with another bluetooth-device.
 
:You have to enter a PIN for pairing, you will be prompted to enter the PIN on the connected bluetooth-device
 
:[[Image:WBM_bluetooth_options_selected.JPG|thumb]]
 
  
:On last connected device you can see, which device was connected last to the phone.
 
:[[Image:WBM_bluetooth_options_paired.JPG|thumb]]
 
  
:'''Pairing a device'''
+
[[Category:OpenStage]]
:To pair a device with the phone, enter the user menu, than configuration and select bluetooth, there choose Paired devices.
 
:There you select Options and open the context menu and choose Add device, than the phone will search bluetooth devices which are nearby.
 
:When the phone finishes the search, a list with all devices will apear. On this list, you can select the device you want to connect to.
 
:Some devices need a pairing code which was set on the device, just enter the code and your phone get paired.
 
:Paired devices are on the pairing list now.
 

Latest revision as of 09:18, 6 October 2017

In this FAQ you will find answers to frequently asked questions on the OpenStage SIP phone familie, divided into various topics.

Read more about SIP features.

Contents

General

What documents are available for the OpenStage phones and where do I find them?

All OpenStage phones are shipped with a printed document in multiple languages providing brief instructions regarding installation and operation. All the others are here on this Wiki.

How do I get an overview of the features of the OpenStage phones?

What are the default passwords?

User Menu: no password
Admin Menu: 123456
Factory Reset: 124816

Security Advisory: ensure that the default passwords (both user and admin access) are changed to individual complex passwords when a phone gets into operation. This is especially important in deployment scenarios where remote administration via WBM (web-based management) is enabled.

How can I invoke a soft-Restart?

Press buttons osk-1.gif osk-4.gif osk-7.gif simultaneously and enter the admin password.

How can I invoke a factory reset?

Press buttons osk-2.gif osk-8.gif osk-9.gif simultaneously and enter the reset password.

Administration

Diagnostics

Trace Guide Openstage SIP

pdf.png  Service Info How to trace SIP 2

Config File Syslog NG SIP

zip.png  syslog-ng_config_file

How can I monitor the phones IP traffic?

Best way, just configure the PC-port of your OpenStage phone as a mirror of the first one and trace phones IP/SIP traffic with a network tracer running on the PC connected to the phones PC-port.

What is a phone-trace?

It is a capture of messages and activity states of the phone.

How can I get a phone-trace?

Traces section in WBM
The tracing is enabled via the Web interface, actions are then performed on the phone, during which the trace information is captured. When the desired actions have been performed, the captured trace information can be downloaded and viewed.
The file size should be set to 2.500.000 bytes. When the file size is reached, the phone save the trace file as old trace file and begins a new one. If the new one reaches the maximum file size, the old trace file will be replaced.
You should only activate a few traces and use the function "Automatic clear before start" (old files will be deleted)

Which trace-actions are available?

Default settings
Sample for SIP tracing in an E/A environment
Administration
This deals with the changing and setting of parameters within the phone database, from both the User and Admin menus.
Application framework
All applications within the phone e.g. Call view, Call log or Phonebook are run within the application framework. It is responsible for the switching :between different applications and bringing them into and out of focus as appropriate.
Application Menu
This is where applications to be run on the phone can be started and stopped.
Bluetooth Service
This handles the Bluetooth interactions between external Bluetooth devices and the phone.
Call log
This deals with the Call log application which displays the call history of the phone.
Call view
This handles the representation of telephony calls on the phone screen.
Certificate management
This service handles the verification and exchange of certificates for security and verification purposes.
Communications
This is involved in the passing of call related information and signaling to and from the CSTA service.
Component registrar
This handles data relating to the type of phone e.g HFA/SIP Workpoint Hi/Workpoint Lo.
CSTA service
Any CSTA messages, are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control :protocol.
Data Access service
This service allows other services to access the data held within the phone database.
Desktop
The desktop service is responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the FPK labels.
Digit Analysis service
This analyses and modifies digit streams which are sent and received by the phone e.g. canonical conversion.
Directory service
This performs a look up service for data in the phonebook, trying to match incoming and outgoing numbers with entries in the phonebook.
DLS Client management
Interactions with the Deployment and licencing server are handled by this service.
Health service
This monitors other parts of the phone for diagnostic purposes and provides a logging interface for the other services in the phone.
Help
The help function is handled by this service.
Instrumentation service
This is used by the Husim phone tester to exchange data with the phone for remote control, testing and monitoring purposes.
Java
Any Java applications run on the phone will be run in the Java sandbox controlled by the Java service.
Journal service
The Journal service is responsible for saving and retrieving call history information which is used by the Call log application.
Media control service
This service provides the control of media streams (voice, tones, ringing etc.) within the phone.
Media Processing service.
This is a layer of software between the media control service and the tone generation and voice engine services. It is also involved in switching of :audio devices such as the handset and loudspeaker.
Mobility service
This handles the mobility feature whereby users can log onto different phones and have them configured to their own profile.
OBEX service
This is involved with Bluetooth accesses to the phone
Openstage Client Management
This provides a means by which other services within the phone can interact with the database.
Phonebook
This is responsible for the phonebook application within the phone.
POT service
This service is supposed to take over control of basic telephony if the callview application fails.
Password management service
This is used to verify passwords used in the phone.
Physical interface service
This handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, clickwheel and slider.
Service framework
This is the environment within which other phone services operate. It is involved in the starting and stopping of services.
Service registry
This keeps a record of all services which are currently running inside the phone
Sidecar service
This handles interactions between the phone and any attached sidecars.
SIP call control
This is contains the call model for the phone and is associated with telephony and call handling.
SIP Messages
This traces the SIP messages which are exchanged by the phone. Activating the SIP messages trace requires a reboot of the device
SIP signalling
This is involved in the creation and parsing of SIP messages and communicates directly with the SIP stack.
Team Service
This is primarily concerned with Keyset operation.
Tone generation
This service handles the generation of the tones and ringers on the phone.
Transport service
The transport service provides the IP (LAN) interface between the phone and the outside world.
vCard parser service
This trace is for sending/recieving vCards via the Bluetooth interface.
Voice engine
This provides a switching mechanism for voice streams within the phone. It is also involved in QDC, Music on Hold and voice instrumentation.
Voice mail
This trace monitors the integrated Voice mail application of the phone.
Web Server service
This provides the web access to the phone.
USB Backup service
This is for the backup/restore feature via USB devices.
Voice recognition
The Voice recognition service is for the voice dialling feature
802.1x service
This is for port security (802.1x)

Error codes

When do I see the error codes?

Whenever a phone is unable to register it brings up a message (No telephony possible) together with an error code. The error code helps you to identify where the problem is.

List of error codes

Problem Detail Error code
Network Problem No network connection LI1
Not Initialised Waiting for data I1
Unable to use LAN 802.1x error LX1
Unable to use LAN Physical connection missing LP1
Unable to Register Server timeout RT2
Unable to Register Server failed RF2
Unable to Register Authentication failed RA2
Unable to Register No number configured RN2
Unable to Register No server configured RS2
Unable to Register No registrar configured RG2
Unable to Register No DNS domain configured RD2
Unable to Register Rejected by server RR2
Unable to Register No phone IP address set RI2
Survivability Backup route active B8
Survivability Backup not configured RS8
Survivability Backup timeout RT8
Survivability Backup authentication failed RA8
Limited Keyset support Unable to register one or more DSS lines D8
Limited Keyset support AoR registered to a Keyset line DD8
Limited Keyset support Waiting to subscribe WS5
Limited service Error with Time server NT

Codecs

What codecs are supported with OpenStage?

- G.711 (A-Law and u-Law)
- G.729AB (OpenStage can decode G.729 and G.729A but encodes only with G.729A)
- G.722 wideband codec

Compatibility

Can I move a Mobile User between an optiPoint and an OpenStage telephone and vice versa?

Cross mobility is released with the following restriction: Mobility between OpenStage and optiPoint410/420 phones is released with OpenStage SW version V2R0.16.0 and higher but please take notice of some minor restrictions/ details to be taken into account (see information below). With OpenStage SW version V2R0.16.0 and higher the "mobility log-on/ log-off" is released for mobile users logging in or off from any OpenStage SIP to optiPoint 410/420 SIP and vice versa. However: There are a few details and shortcomings to be taken into account when it comes to creating a mobile user in DLS and the interworking of default settings especially for multi-line appearance (position of the keys while using mobility and the key layout). In order to both understand and gain an overview on details to be taken into account please refer to the "Cross Mobility" document

pdf.png  SIP Mobility User - optiPoint and OpenStage Regression Test.

LDAP

Accessing the LDAP server is only available on OpenStage 40, 60 or 80 devices.

What is the purpose of a LDAP template?

See also: LDAP on OpenStage

A LDAP template has to be downloaded to the phone via local phone menu or WBM, because it contains necessary information about the search attributes and the location of all user data inside the directory.

Where do I get the template from?

It is a plain txt file and must fit your directory environment. The configuration for a Microsoft Active Directory would look like this:
OpenStage LDAP TEMPLATE (v.1)
SEARCHBASE="OU=Users,DC=microsoft,DC=com"
ATTRIB01="sn"
ATTRIB02="givenName"
ATTRIB03="telephoneNumber"
ATTRIB04="otherTelephone"
ATTRIB05="mobile"
ATTRIB06="homePhone"
ATTRIB07="company"
ATTRIB08="department"
ATTRIB09="l"
ATTRIB10="title"
ATTRIB11="mail"
EOF
If your are not using a Microsoft AD, you have to adjust the template:
OpenStage LDAP TEMPLATE (v.1)
SEARCHBASE="OU=Users,DC=yourdomain,DC=toplevel"
ATTRIB01="Last Name"
ATTRIB02="First Name"
ATTRIB03="Business phone numer 1"
ATTRIB04="Business phone numer 2"
ATTRIB05="Mobile phone number"
ATTRIB06="Home phone number"
ATTRIB07="Company"
ATTRIB08="Address 1"
ATTRIB09="Address 2"
ATTRIB10="Job function"
ATTRIB11="E-Mail address"
EOF

Configuration at the phone.

Besides the template, add the following information in the admin menu of the OpenStage SIP phone: Admin --> Local functions --> Directory Settings
  • LDAP server address
  • LDAP server port
  • LDAP authentication (if Simple, add authentication information below)

Restrictions

Up to now, the address is saved in one single field, which makes it difficult to search for a complete address. It is up to the administrator to which subject of the Directory the address fields are matched with.

Web-based-Management (WBM)

With the WBM are changes in settings possible, which can also be performed in the phone-menu, but you have the adventage that you needn't be in front of the phone.
Trace-configuration is only possible in WBM.

User Data

Keep in mind that the user space on

  • Openstage 60/80 is limited to 8 MB (total).
  • Openstage 15/20/40 is limited to 4 MB (total).

Every picture, ringtone or phonebook entry will reduce the space left!

File limits

Ring-tones

  • File size: 1000000 Bytes max per file
  • Number of files: no limit (memory related)

Screensavers

  • File size: 300000 Bytes max per file
  • Number of files: no limit (memory related)

Picture clips

  • File size: 300000 Bytes max per file
  • Number of files: no limit (memory related)

MOH

  • File size: no limit
  • Number of files: 1

LDAP Template

  • File size: no limit
  • Number of files: 1

USB support to backup/restore user data

Which OpenStage SIP phones provide an USB port and what kind of USB port do they have?

The OpenStage 60 SIP and OpenStage 80 SIP provide an USB master port.

What can I connect to this port?

You can connect an USB memory stick to back-up and restore personal data, like phonebook, ringer tones and pictures (for details see below). All data you find under SettingsUser (no admin data).

The hardware of the OpenStage SIP phones does not allow for connecting a USB hub (e.g. acoustic unit). This might be supported in a future release.

What USB features can I use?

  • Backup of data into USB (with a password, and then it is encrypted)
  • Restore of data from USB (with a password, and then it is decrypted)
  • Encryption/Decryption of the backup data (storing on USB memory stick and loading data from USB memory stick is encrypted)
  • Replace backup
  • Delete backup
  • HotPlug device
  • ColdPlug device
  • Getting product name (the phone is told the USB device name)

Can I store more than one phone configuration on an USB memory stick?

Yes. It depends only on the size of memory of the USB memory stick.

Logo (Background picture)

How can I put my own company logo or background picture on the phone?

This can either be done by local phone menu or Webbased management. The logo file has to be placed on a FTP server, where the phone can download it.

What file types are supported?

OpenStage 40 phones support BMP format (monochrome).
OpenStage 60/80 phones support PNG and JPG format, but PNG is the preferred file type because of the transparency feature.
A logo file has to be resized to 144 x 32 pixel (OpenStage 40), 240 x 71 pixel (OpenStage 60) or 480 x 142 pixel (OpenStage 80)
For a HowTo, see Administration Manual OpenStage OpenScape Voice, chapter 5.2.

How can I return to the default logo?

If you like to return to the standard logo feel free to download the respective file and deploy it to the phone.

Below you can find all default logo files for OpenStage 80/60/40:

OpenStage 80, Design: Silver Blue, PNG: OpenStage 60 / Desk Phone IP 55G, Design: Silver Blue, PNG: OpenStage 40, BMP:

OpenStage 80 logo Silver Blue.png

OpenStage 60 logo Silver Blue.png

OpenStage 40 logo.bmp

OpenStage 80, Design: Anthracite Orange, PNG: OpenStage 60 / Desk Phone IP 55G, Design: Anthracite Orange, PNG:

OpenStage 80 logo Anthracite Orange.png

OpenStage 60 logo Anthracite Orange.png

Can I show a logo with key labelling help?

In some situations it may be helpful to have a verbal reference of the keys available. This can be very easily reached, if you download a key-Reference logo on your phone.
OpenStage 80, PNG: OpenStage 60, PNG: OpenStage 40, zipped BMP:

80 key reference.png

60 key reference.png

40 key reference.png

Screensaver

=Can I deleting savescreen from the phone?

Can I use my own pictures for the screensaver slideshow?

Yes, this is possible. Easiest way doing this, is with the help of the OpenStage Manager tool. It transfers all the pictures to the phone, makes them fit best on the screen and can help saving memory.

Which formats are supported?

The supported formats are JPG and PNG.

Where I can find the standard Screensaver files?

Here you can download all default screensaver picture for OS80/ OS60/ OS40/ DPIP55: zip.png  screensavers

Where I can find the old Screensaver files?

Here you can download the screensaver picture for OS80/ OS60/ DPIP55:

zip.png  OS60_Old_Screensaver zip.png  OS80_Old_Screensaver zip.png  DPIP55_Old_Screensaver

How many pictures can be downloaded?

This depends on the memory usage for other user data (eg. phonebook entries, ringer tones). The total memory available is limited to 8 MB.

Local phonebook

Is it possible to synchronize my Outlook contacts with OpenStage?

This can be done with the OpenStage Manager (supported by OpenStage 60, OpenStage 80 and Desk Phone IP 55G).

How can I get my mobile phone contacts to OpenStage?

Using the Bluetooth functionality of OpenStage 60 and 80. Via Bluetooth you can easily transfer a contact as a vCard (if supported by the mobile phone).

Ringer tones

What file types are supported?

In general, WAV and MIDI files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play MP3 files.

Is there a suggestion for MP3 files?

OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:
- mono instead of stereo sound
- a constant bitrate between 64 and 96 kbit/s
- a maximum length of 15 seconds per file
See the following table for estimated file size:
64 kbit/s (mono) 80 kbit/s (mono) 96 kbit/s (mono)
Length 5 seconds 40 KB 50 KB 60 KB
Length 10 seconds 80 KB 100 KB 120 KB
Length 15 seconds 120 KB 150 KB 180 KB

How can I download my own ringer melodies to the OpenStage 60/80 phones?

This can be done by using the OpenStage Manager. As an instance of ringtones, several MP3 files can be found here.

How can I download my own ringer melodies to the OpenStage 15/20/40 phone?

This can be done via FTP or Deployment Service. If you want to replace it, you need to download a new file with the same name. Of course a factory resets turns the phone in the original state and eleminates individual downloaded ringer files.
MIDI files are used from SIP V2 R1 onward instead of WAV files.
The original OpenStage 15, 20 and 40 WAV Ringerfiles can be downloaded here: zip.png  OS_Ringtones_15_20_40

Music-On-Hold (MoH)

What file types are supported?

In general, WAV and MIDI files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play MP3 files.

Is there a suggestion for MP3 files?

OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:
- mono instead of stereo sound
- a constant bitrate between 64 and 96 kbit/s
- a maximum length of 15 seconds
- there can only be one single Music on Hold file at once
See the following table for estimated file size
64 kbit/s (mono) 80 kbit/s (mono) 96 kbit/s (mono)
Length 5 seconds 40 KB 80 KB 120 KB
Length 10 seconds 50 KB 100 KB 150 KB
Length 15 seconds 60 KB 120 KB 180 KB

How can I download my own Music on Hold to the phone?

This can be done by using the OpenStage Manager. Only one file can be downloaded, because there is no selection of files available.

How can I get back to the factory default Music?

The file can be downloaded from here: zip.png  OpenStage Default MoH.

Use of Bluetooth headset with OpenStage

How can I automatically reconnect my BT headset after I have lost connection ?

OpenStage offers the bluetooth "headset profile" to support bluetooth headsets. However there are some bluetooth headsets on the market that also use the "hands-free profile" especially e.g. to automatically reconnect a headset after the headset has lost the connection. The "hands-free profile" will be implemeted in OpenStage but is currently not available.

How can I check if my headset is connected?

On the display of your OpenStage phone, right next to the bluetooth symbol you see a small additional symbol that looks like two waves.

What is the current work-around?

For incoming calls there is no problem because OpenStage reconnects the Bluetooth headset automatically when a call comes in. Thus there is only a need for a workaround for outgoing calls: If you want to make a call using the headset you can push the on/off-hook key of the headset once before dialling. This reconnects the headset again and you don't have to go into the menu structure of the OpenStage to do it.

Platform Support

How can I connect my OpenStage phone to an Asterisk system?

See OpenStage and Asterisk for further details.

See also

Show SIP related | Show HFA related | Show TDM related