Difference between revisions of "OpenStage HFA FAQ"

Revision as of 12:47, 23 July 2010

In this OpenStage HFA you will find answers to frequently asked questions on the OpenStage HFA phone family, divided into various topics.

General

What documents are available for the OpenStage phones and where do I find them?

All OpenStage phones are shipped with a printed document in multiple languages providing brief instructions regarding installation and operation. All the others are here on this Wiki.

How do I get an overview of the features of the OpenStage phones?

You will get a quick overview of the features in the corresponding OpenStage datasheets, which you can alternatively view under http://www.siemens.de/hipath > Downloads > Data sheets.

Another short overview is available on the OpenStage page.

What are the default passwords?

User Menu: no password

Admin Menu: 123456

Factory Reset: 124816

How can I invoke a soft-Restart?

Press buttons simultaneously and enter the admin password.

Administration

Diagnostics

Trace Guide Openstage HFA

  Service_Info_How_to_trace_OST_HFA

How can I monitor the phones IP traffic?

Best way, just configure the PC-port of your OpenStage phone as a mirror of the first one and trace phones IP traffic with a network tracer running on the PC connected to the phones PC-port.

What is a phone-trace?

It is a capture of messages and activity states of the phone.

How can I get a phone-trace?

Traces section in WBM

The tracing is enabled via the Web interface, actions are then performed on the phone, during which the trace information is captured. When the desired actions have been performed, the captured trace information can be downloaded and viewed.

For enabling tracing just enter the WBM, chosse Administrator Pages and select Diagnostics. There you can enter the Fault trace configuration or use an EasyTrace Profil.

When you are not sure which profil to choose, enter the Fault trace configuration, there you can set traces in detail.

The file size should be set to 500.000 bytes. When the file size is reached, the phone save the trace file as old trace file and begins a new one. If the new one reaches the maximum file size, the old trace file will be replaced.

You should only activate a few traces and use the function "Automatic clear before start" (old files will be deleted)

Which trace-actions are available?

Default settings

Administration

This deals with the changing and setting of parameters within the phone database, from both the User and Admin menus

Application framework

All applications within the phone e.g. Call view, Call log or Phonebook are run within the application framework. It is responsible for the switching: between different applications and bringing them into and out of focus as appropriate.

Application Menu

This is where applications to be run on the phone can be started and stopped.

Bluetooth Service

This handles the Bluetooth interactions between external Bluetooth devices and the phone.

Call log

This deals with the Call log application which displays the call history of the phone.

Call view

This handles the representation of telephony calls on the phone screen.

Certificate management

This handles the certificates for WBM and SPE and 802.1x.

Communications

This is involved in the passing of call related information and signaling to and from the CSTA service.

Component registrar

This handles data relating to the type of phone e.g HFA/SIP Workpoint Hi/Workpoint Lo.

CSTA service

Any CSTA messages, are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control :protocol.

Data Access service

This service allows other services to access the data held within the phone database.

Desktop

The desktop service is responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the FPK :labels.

Digit Analysis service

This analyses and modifies digit streams which are sent and received by the phone e.g. canonical conversion.

Directory service

This performs a look up service for data in the phonebook, trying to match incoming and outgoing numbers with entries in the phonebook.

DLS Client management

Irrelevant for OpenStage TDM.

Health service

This monitors other parts of the phone for diagnostic purposes and provides a logging interface for the other services in the phone.

Help

The help function is handled by this service.

HFA Service Agent

This trace will enable the Stimulus FPK Programming and HFA Stimulus, Messages Menu Phonelet and HFA Phonelt Utils

H.323 message

This traces the H.323 messages which are exchanged by the phone. e.g TC or TS massage

H.323 security

This traces the H.323 messages related to H.235 security in the HiPath 4000 system.

Instrumentation service

This is used by the Husim phone tester to exchange data with the phone for remote control, testing and monitoring purposes.

Java

Any Java applications run on the phone will be run in the Java sandbox controlled by the Java service.

Journal service

The Journal service is responsible for saving and retrieving call history information which is used by the Call log application.

Media control service

This service provides the control of media streams (voice, tones, ringing etc.) within the phone.

Media Processing service

This is a layer of software between the media control service and the tone generation and voice engine services. It is also involved in switching of :audio devices such as the handset and loudspeaker.

Mobility service

This handles the mobility feature whereby users can log onto different phones and have them configured to their own profile.

OBEX service

This is involved with Bluetooth accesses to the phone

Openstage Client Management

This provides a means by which other services within the phone can interact with the database.

Phonebook

This is responsible for the phonebook application within the phone.

Performance Marks

Password management service

This is used to verify passwords used in the phone.

Physical interface service

This handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, clickwheel and slider.

Service framework

This is the environment within which other phone services operate. It is involved in the starting and stopping of services.

Service registry

This keeps a record of all services which are currently running inside the phone

Sidecar service

This handles interactions between the phone and any attached sidecars.

Tone generation

This service handles the generation of the tones and ringers on the phone.

Transport service

The transport service provides the IP (LAN) interface between the phone and the outside world.

vCard parser service

This trace is for sending/receiving vCards via the Bluetooth interface.

Voice engine

This provides a switching mechanism for voice streams within the phone. It is also involved in QDC, Music on Hold and voice instrumentation.

Voice mail

Irrelevant for OpenStage TDM.

Web Server service

This provides the web access to the phone.

USB Backup service

This is for the backup/restore feature via USB devices.

Voice recognition

The Voice recognition service is for the voice dialing feature

802.1x service

This service is related to all 802.1x massage on the Phone

Clock Service

This service trace all SNTP massage

Error codes

When do I see the error codes?

Whenever a phone is unable to register it brings up a message (No telephony possible) together with an error code. The error code helps you to identify where the problem is.

List of error codes

For complete List see Administration Manual

Problem	Detail	Error code
Network Problem	No network connection
Not Initialised	Waiting for data
Unable to use LAN	802.1x error
Unable to use LAN	Physical connection missing
Unable to Register	Server timeout
Unable to Register	Server failed
Unable to Register	Authentication failed
Unable to Register	No number configured
Unable to Register	No server configured
Unable to Register	No registrar configured
Unable to Register	No DNS domain configured
Unable to Register	Rejected by server
Unable to Register	No phone IP address set
Survivability	Backup route active
Survivability	Backup not configured
Survivability	Backup timeout
Survivability	Backup authentication failed

Codecs

What codecs are supported with OpenStage?

- G.711 (A-Law and u-Law)

- G.729AB (OpenStage can decode G.729 and G.729A but encodes only with G.729A)

- G.722 wideband codec

LDAP

What is the purpose of a LDAP template?

A LDAP template has to be downloaded to the phone via local phone menu or WBM, because it contains necessary information about the search attributes and the location of all user data inside the directory.

Where do I get the template from?

It is a plain txt file and must fit your directory environment. The configuration for a Microsoft Active Directory would look like this:

OpenStage LDAP TEMPLATE (v.1)

SEARCHBASE="CN=Users,DC=microsoft,DC=com"

ATTRIB01="sn"

ATTRIB02="givenName"

ATTRIB03="telephoneNumber"

ATTRIB04="otherTelephone"

ATTRIB05="mobile"

ATTRIB06="homePhone"

ATTRIB07="company"

ATTRIB08="department"

ATTRIB09="l"

ATTRIB10="title"

ATTRIB11="mail"

EOF

If your are not using a Microsoft AD, you have to adjust the template:

OpenStage LDAP TEMPLATE (v.1)

SEARCHBASE="CN=Users,DC=yourdomain,DC=toplevel"

ATTRIB01="Last Name"

ATTRIB02="First Name"

ATTRIB03="Business phone numer 1"

ATTRIB04="Business phone numer 2"

ATTRIB05="Mobile phone number"

ATTRIB06="Home phone number"

ATTRIB07="Company"

ATTRIB08="Address 1"

ATTRIB09="Address 2"

ATTRIB10="Job function"

ATTRIB11="E-Mail address"

EOF

Configuration at the phone.

Besides the template, add the following information in the admin menu of the OpenStage SIP phone: Admin --> Local functions --> Directory Settings

• LDAP server address
• LDAP server port
• LDAP authentication (if Simple, add authentication information below)

Restrictions

Up to now, the address is saved in one single field, which makes it difficult to search for a complete address. It is up to the administrator to which subject of the Directory the address fields are matched with.

Web-based-Management (WBM)

With the WBM are changes in settings possible, which can also be performed in the phone-menu, but you have the adventage that you needn't be in front of the phone.

Trace-configuration is only possible in WBM.

User Data

Logo (Background picture)

How can I put my own company logo or background picture on the phone?

This can either be done by local phone menu or Webbased management. The logo file has to be placed on a FTP server, where the phone can download it.

What file types are supported?

OpenStage 40 phones support BMP format (monochrome; 1 bit color depth).

OpenStage 60/80 phones support PNG and JPG format, but PNG is the preferred file type because of the transparency feature.

A logo file has to be resized to 144 x 32 pixel (OpenStage 40), 240 x 70 pixel (OpenStage 60) or 480 x 142 pixel (OpenStage 80)

For a HowTo, see   Administration Manual OpenStage HiPath 3000/4000, chapter 4.1.3

How can I return to the default logo?

If you like to return to the standard logo (Siemens) feel free to download the respective PNG file and deploy it to the phone.

Below you can find all default logo files for OpenStage 80/60/40:

File:80 Crystal Sea.png

OpenStage 80, Design: Crystal Sea (download)

File:60 Crystal Sea.png

OpenStage 60, Design: Crystal Sea (download)

File:80 Warm Grey.png

OpenStage 80, Design: Warm Grey (download)

File:60 Warm Grey.png

OpenStage 60, Design: Warm Grey (download)

  40_Standard_logo (bmp file)

Screensaver

Can I use my own pictures for the screensaver slideshow?

Yes, this is possible. Easiest way doing this, is with the help of the OpenStage Manager tool. It transfers all the pictures to the phone, makes them fit best on the screen and can help saving memory.

Which formats are supported?

The supported formats are JPG and PNG.

How many pictures can be downloaded?

This depends on the memory usage for other user data (eg. phonebook entries, ringer tones). The total memory available is limited to 8 MB.

Local phonebook

Is it possible to synchronize my Outlook contacts with OpenStage?

This can be done with the OpenStage Manager.

You need following Canonical Dial settings

This is a sample for a client on number +49 2302 98038-11

Local country code: 49

National prefix digit: 0

Local national code: 2302

Min. local number length: 5

Local enterprise node: 98038

PSTN access code: 0

International access code: 00

and you need following Canonical Dial Lookup settings

local code: 98038

international code: +49230298038

How can I get my mobile phone contacts to OpenStage?

Using the Bluetooth functionality of OpenStage 60 and 80. Via Bluetooth you can easily transfer a contact as a vCard (if supported by the mobile phone).

Ringer tones

What file types are supported?

In general, WAV and MIDI files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play MP3 files.

Is there a suggestion for MP3 files?

OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:

- mono instead of stereo sound

- a constant bitrate between 64 and 96 kbit/s

- a maximum length of 15 seconds per file

See the following table for estimated file size

	64 kbit/s (mono)	80 kbit/s (mono)	96 kbit/s (mono)
Length 5 seconds	40 KB	50 KB	60 KB
Length 10 seconds	80 KB	100 KB	120 KB
Length 15 seconds	120 KB	150 KB	180 KB

How can I download my own ringer melodies to the OS 60/80 phones?

This can be done by using the OpenStage Manager. As an instance of ringtones, several MP3 files can be found here.

How can I download my own ringer melodies to the OS 20/40 phone?

This can be done via ftp. If you want to replace it, you need to download a new file with the same name. Of course a factory resets turns the phone in the original state and eleminates individual downloaded ringer files.

Music-On-Hold (MoH)

What file types are supported?

In general, WAV and MIDI files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play MP3 files.

Is there a suggestion for MP3 files?

OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:

- mono instead of stereo sound

- a constant bitrate between 64 and 96 kbit/s

- a maximum length of 15 seconds

- there can only be one single Music on Hold file at once

See the following table for estimated file size

	64 kbit/s (mono)	80 kbit/s (mono)	96 kbit/s (mono)
Length 5 seconds	40 KB	80 KB	120 KB
Length 10 seconds	50 KB	100 KB	150 KB
Length 15 seconds	60 KB	120 KB	180 KB

How can I download my own Music on Hold to the phone?

This can be done by using the OpenStage Manager. Only one file can be downloaded, because there is no selection of files available.

See also

• OpenStage - the portal page of the OpenStage telephone family
• OpenStage Training - easy learning to use your feature-rich enterprise phone
• OpenStage Manager - feature description of the PC application for OpenStage
• OpenStage power supply and PoE classes - required power supply and PoE classes of phones and accessories
• OpenStage Hardware Changes and necessary Software Versions - comparative table of supported hardware versions
• OpenStage Bluetooth - OpenStage 60/80 Bluetooth feature information
• OpenStage Accessories - Add-On devices, Adapters and Accessories
• OpenStage Main Navigation - comparative information about the main navigation elements