OpenStage HFA FAQ

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In this OpenStage HFA you will find answers to frequently asked questions on the OpenStage HFA phone family, divided into various topics.

General

What documents are available for the OpenStage phones and where do I find them?

All OpenStage phones are shipped with a printed document in multiple languages providing brief instructions regarding installation and operation. All the others are here on this Wiki.

How do I get an overview of the features of the OpenStage phones?

• OpenStage HFA Documentation
• OpenStage Overview

What are the default passwords?

User Menu: no password

Admin Menu: 123456

Factory Reset: 124816

How can I invoke a soft-Restart?

Press buttons simultaneously and enter the admin password.

Administration

Diagnostics

Config File Syslog NG

  syslog-ng_config_file

Trace Guide Openstage HFA

  Service_Info_How_to_trace_HFA-Update_V3R0

How can I monitor the phones IP traffic?

Best way, just configure the PC-port of your OpenStage phone as a mirror of the first one and trace phones IP traffic with a network tracer running on the PC connected to the phones PC-port.

What is a phone-trace?

It is a capture of messages and activity states of the phone.

How can I get a phone-trace?

Traces section in WBM

The tracing is enabled via the Web interface, actions are then performed on the phone, during which the trace information is captured. When the desired actions have been performed, the captured trace information can be downloaded and viewed.

For enabling tracing just enter the WBM, chosse Administrator Pages and select Diagnostics. There you can enter the Fault trace configuration or use an EasyTrace Profil.

When you are not sure which profil to choose, enter the Fault trace configuration, there you can set traces in detail.

The file size should be set to 6290000 bytes. When the file size is reached, the phone save the trace file as old trace file and begins a new one. If the new one reaches the maximum file size, the old trace file will be replaced.

You should only activate a few traces and use the function "Automatic clear before start" (old files will be deleted)

Which trace-actions are available?

Default settings

802.1x service

This is for port security. 802.1X prevents unauthorized network access until appropriate credentials are supplied to access the network.

Administration

This deals with the changing and setting of parameters within the phone database, from both the User and Admin menus

AGP Phonelet

Phonelet that manages XML applications.

Application framework

All applications within the phone e.g. Call view, Call log or Phonebook are run within the application framework. It is responsible for the switching between different applications and bringing them into and out of focus as appropriate.

Also widget problems in GUI such as incorrect display items

Application Menu

This is where applications to be run on the phone can be started and stopped.

Bluetooth Service

This handles the Bluetooth interactions between external Bluetooth devices and the phone.

Call log

This deals with the Call log application which displays the call history of the phone.

Please note that this is only for OpenStage 60/80 and DeskPhone IP 55G. For the other phone types the Call Log is switch based.

Call view

This handles the representation of telephony calls on the phone screen.

Certificate management

This handles the certificates for WBM and SPE and 802.1x.

Clock Service

This service traces all clock related messages. Including SNTP and time taken from HiPath server.

Communications

This is for tracing all signaling between phone and system, keep alive, key presses and call related.

Component registrar

This handles data relating to the type of the phone either OpenStage/DeskPhone IP High (60/80/55G) or OpenStage/DeskPhone IP Low (15/20/40/35G)

CSTA service

Any CSTA messages are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control protocol.

Data Access service

This service allows other services to access the data held within the phone database.

Desktop

The desktop service is responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the FPK labels.

Digit Analysis service

This analyses and modifies digit streams which are sent and received by the phone e.g. canonical conversion.

Directory service

This performs a look up service for data in the phonebook, trying to match incoming and outgoing numbers with entries in the phonebook.

DLS Client management

These traces display the messages between OpenStage Phone and DLS server and operations in DLS service.

Health service

This monitors other parts of the phone for diagnostic purposes and provides a logging interface for the other services in the phone.

Help

The help function is handled by this service.

HFA Service Agent

This trace will enable the Stimulus FPK Programming and HFA Stimulus, Messages Menu Phonelet and HFA Phonelet Utilities that are directly managed by PBX

H.323 messages

Used on HiPath 4000 systems as SME platforms do not use H323 with HFA V3, this traces the H.323 messages which are exchanged between the phone, gateway and other phones for DMC calls

HTTP Service

The trace shows the Certificate handing in case of HTTPS. Moreover it shows when the download of some specific URI started and finished.

Instrumentation service

This is used by the Husim phone tester to exchange data with the phone for remote control, testing and monitoring purposes.

Journal service

The Journal service is responsible for saving and retrieving call history information which is used by the Call log application.

Media control service

This service provides the control of media streams (voice, tones, ringing etc.) within the phone.

Media Processing service

This is a layer of software between the media control service and the tone generation and voice engine services. It is also involved in switching of audio devices such as the handset and loudspeaker.

Mobility service

This handles the mobility feature whereby users can log onto different phones and have them configured to their own profile.

OBEX service

This is involved with Bluetooth accesses to the phone.

Openstage Client Management

This trace allows you to control the data flow of the system in case a configuration item on Local Menu,WEBM or DLS is deleted/updated/added. It resides in the middle of all services and provides interface to all other services for data management.

Performance Marks

This traces prints when hookswitch key pressed, physical button pressed and Pop-Up dialer shown.

Phonebook

This is responsible for the phonebook application within the phone.

Password management service

This is used to verify passwords used in the phone.

Physical interface service

This handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, click wheel and slider. Also LED Indicators are managed by this service.

Security Log Service

This handles the entries are sent to security log.

Service framework

This is the environment within which other phone services operate. It is involved in the starting and stopping of services.

Service registry

This keeps a record of all services which are currently running inside the phone

Sidecar service

This handles interactions between the phone and any attached sidecars.

Tone generation

This service handles the generation of the tones and ringers on the phone, High quality ringers or wav/MP3/MIDI files are not handled by this service.

Transport service

The transport service provides the IP (LAN) interface between the phone and the network.

vCard parser service

This trace is for sending/receiving vCards via the Bluetooth interface.

Voice engine service

This provides a switching mechanism for voice streams within the phone. It is also involved in QDC, High quality ringers/ wav/MP3/MIDI and voice instrumentation.

Voice mail

This trace monitors the Messaging application of the phone.

Web Server service

This provides the web access to the phone.

USB Backup service

This is for the backup/restore feature via USB devices.

Voice recognition

The Voice recognition service is for the voice dialing feature (un-used as Voice dialing is not supported)

Error codes

When do I see the error codes?

Whenever a phone is unable to register it brings up a message (No telephony possible) together with an error code. The error code helps you to identify where the problem is.

List of error codes

For complete List see Administration Manual

Error code	Error Condition	Error Cause
D02	Unable to contact DHCP
H2[	Unable to register HFA main line	Logoff: Forced client logoff due to an incorrect PreSharedSecret
H02	Unable to register HFA main line	General Error
H12	Unable to register HFA main line	No IP address
H22	Unable to register HFA main line	No default route
H32	Unable to register HFA main line	No mask
H42	Unable to register HFA main line	No gateway IP address
H52	Unable to register HFA main line	No subscriber number
H62	Unable to register HFA main line	Tc-logon timeout
Ha2	Unable to register HFA main line	Logon: Rejected due to missing LIN
HA2	Unable to register HFA main line	Logon: Maintenance busy
Hb2	Unable to register HFA main line	Logon: Rejected due to invalid LIN
HB2	Unable to register HFA main line	Logon: No port available
Hc2	Unable to register HFA main line	Logon: Rejected due to mobile terminal blocked
Hd2	Unable to register HFA main line	Logon: Rejected due to incompatible security profile
HD2	Unable to register HFA main line	Logon: No port ext available
He2	Unable to register HFA main line	Logon: Rejected due to TCP usage while TLS is required
HE2	Unable to register HFA main line	Logon: Client not registered
Hf2	Unable to register HFA main line	Logon: Reject due to PBX version not sufficient
HF2	Unable to register HFA main line	Logon: Rejected due to Logoff
HG2	Unable to register HFA main line	Logon: Rejected due to Logoff progress
HH2	Unable to register HFA main line	Logon: Rejected due to Shutdown
HI2	Unable to register HFA main line	Logon: Rejected due to duplicate Logon
HJ2	Unable to register HFA main line	Logon: Rejected due to already logged on
HK2	Unable to register HFA main line	Logon: Rejected due to PIN not present
HL2	Unable to register HFA main line	Logon: Rejected due to password not present
HM2	Unable to register HFA main line	Logon: Rejected due to password not correct
HN2	Unable to register HFA main line	Logon: Rejected due to invalid license
HQ2	Unable to register HFA main line	Logoff: Normal Logoff
HR2	Unable to register HFA main line	Logoff: Client not logged on
HS2	Unable to register HFA main line	Logoff: Client logged off
HT2	Unable to register HFA main line	Logoff: Forced client logoff
HU2	Unable to register HFA main line	Logoff: Timeout expired
HV2	Unable to register HFA main line	Logoff: OMCaction
HW2	Unable to register HFA main line	Logoff: Hfa mobile user logged on
HX2	Unable to register HFA main line	Logoff: Switch back to central system
HY2	Unable to register HFA main line	Logoff: No bearer channel
HZ2	Unable to register HFA main line	Logoff: New logon requested from the server
LI1	Unable to use LAN connection	Network Configuration Error
LP1	Unable to use LAN connection	Physical connection error
LX1	Unable to use LAN connection	802.1x errors
TT2	Unable to establish a TLS connection	No SNTP server
NT	Limited service	SNTP server error

Please note the last part of the Error code indicates the priority, and this one will be updated to the highest priority of the present errors. For example: If the LAN cable is plugged off the phone will show LP1 at first, after the connection between phone and system times out the phone would normaly also display H02 as a registration error, however due to the LP1 indicating a Priority 1 error the priority of the H0 error will be updated from 2 to 1 so it will show up like H01.

Codecs

What codecs are supported with OpenStage?

- G.711 (A-Law and u-Law)

- G.729AB (OpenStage can decode G.729 and G.729A but encodes only with G.729A)

- G.722 wideband codec

LDAP

Accessing to (corporate) directories via LDAP is available for all OpenStage HFA Phones, as well for OpenScape DeskPhone IP 35G/55G. (Update for HFA V3)

What is the purpose of a LDAP template?

A LDAP template has to be downloaded to the phone via local phone menu or WBM, because it contains necessary information about the search attributes and the location of all user data inside the directory.

Where do I get the template from?

It is a plain txt file and must fit your directory environment. The configuration for a Microsoft Active Directory would look like this:

OpenStage LDAP TEMPLATE (v.1)

SEARCHBASE="CN=Users,DC=microsoft,DC=com"

ATTRIB01="sn"

ATTRIB02="givenName"

ATTRIB03="telephoneNumber"

ATTRIB04="otherTelephone"

ATTRIB05="mobile"

ATTRIB06="homePhone"

ATTRIB07="company"

ATTRIB08="department"

ATTRIB09="l"

ATTRIB10="title"

ATTRIB11="mail"

EOF

If your are not using a Microsoft AD, you have to adjust the template:

OpenStage LDAP TEMPLATE (v.1)

SEARCHBASE="CN=Users,DC=yourdomain,DC=toplevel"

ATTRIB01="Last Name"

ATTRIB02="First Name"

ATTRIB03="Business phone numer 1"

ATTRIB04="Business phone numer 2"

ATTRIB05="Mobile phone number"

ATTRIB06="Home phone number"

ATTRIB07="Company"

ATTRIB08="Address 1"

ATTRIB09="Address 2"

ATTRIB10="Job function"

ATTRIB11="E-Mail address"

EOF

Configuration at the phone.

Besides the template, add the following information in the admin menu of the OpenStage SIP phone: Admin --> Local functions --> Directory Settings

• LDAP server address
• LDAP server port
• LDAP authentication (if Simple, add authentication information below)

Restrictions

Up to now, the address is saved in one single field, which makes it difficult to search for a complete address. It is up to the administrator to which subject of the Directory the address fields are matched with.

Web-based-Management (WBM)

With the WBM are changes in settings possible, which can also be performed in the phone-menu, but you have the adventage that you needn't be in front of the phone.

Trace-configuration is only possible in WBM.

User Data

Keep in mind that the user space on Openstage 60/80 is limited to 8 MB (total). Every picture, ringtone or phonebook entry will reduce the space left!

File limits

Ring-tones

• File size: 1000000 Bytes max per file
• Number of files: no limit (memory related)

Screensavers

• File size: 300000 Bytes max per file
• Number of files: no limit (memory related)

Picture clips

• File size: 300000 Bytes max per file
• Number of files: no limit (memory related)

MOH

• File size: no limit
• Number of files: 1

LDAP Template

• File size: no limit
• Number of files: 1

Logo (Background picture)

How can I put my own company logo or background picture on the phone?

This can either be done by local phone menu or Webbased management. The logo file has to be placed on a FTP server, where the phone can download it.

What file types are supported?

OpenStage 40 phones support BMP format (monochrome; 1 bit color depth).

OpenStage 60/80 phones support PNG and JPG format, but PNG is the preferred file type because of the transparency feature.

A logo file has to be resized to 144 x 32 pixel (OpenStage 40), 240 x 71 pixel (OpenStage 60) or 480 x 142 pixel (OpenStage 80)

For a HowTo, see Administration Manual OpenStage HiPath 3000/4000, chapter 4.1.3

How can I return to the default logo?

If you like to return to the standard logo feel free to download the respective file and deploy it to the phone.

Below you can find all default logo files for OpenStage 80/60/40:

OpenStage 80, Design: Silver Blue, PNG:	OpenStage 60 / Desk Phone IP 55G, Design: Silver Blue, PNG:	OpenStage 40, BMP:
OpenStage 80, Design: Anthracite Orange, PNG:	OpenStage 60 / Desk Phone IP 55G, Design: Anthracite Orange, PNG:

Can I show a logo with key labelling help?

In some situations it may be helpful to have a verbal reference of the keys available. This can be very easily reached, if you download a key-Reference logo on your phone.

OpenStage 80, PNG:	OpenStage 60, PNG:	OpenStage 40, zipped BMP:

Screensaver

Can I use my own pictures for the screensaver slideshow?

Yes, this is possible. Easiest way doing this, is with the help of the OpenStage Manager tool. It transfers all the pictures to the phone, makes them fit best on the screen and can help saving memory.

Which formats are supported?

The supported formats are JPG and PNG.

How many pictures can be downloaded?

This depends on the memory usage for other user data (eg. phonebook entries, ringer tones). The total memory available is limited to 8 MB.

Local phonebook

Is it possible to synchronize my Outlook contacts with OpenStage?

This can be done with the OpenStage Manager.

You need following Canonical Dial settings

This is a sample for a client on number +49 2302 98038-11

Local country code: 49

National prefix digit: 0

Local national code: 2302

Min. local number length: 5

Local enterprise node: 98038

PSTN access code: 0

International access code: 00

and you need following Canonical Dial Lookup settings

local code: 98038

international code: +49230298038

How can I get my mobile phone contacts to OpenStage?

Using the Bluetooth functionality of OpenStage 60 and 80. Via Bluetooth you can easily transfer a contact as a vCard (if supported by the mobile phone).

Ringer tones

What file types are supported?

In general, WAV and MIDI files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play MP3 files.

Is there a suggestion for MP3 files?

OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:

- mono instead of stereo sound

- a constant bitrate between 64 and 96 kbit/s

- a maximum length of 15 seconds per file

See the following table for estimated file size

	64 kbit/s (mono)	80 kbit/s (mono)	96 kbit/s (mono)
Length 5 seconds	40 KB	50 KB	60 KB
Length 10 seconds	80 KB	100 KB	120 KB
Length 15 seconds	120 KB	150 KB	180 KB

How can I download my own ringer melodies to the OS 60/80 phones?

This can be done by using the OpenStage Manager. As an instance of ringtones, several MP3 files can be found here.

How can I download my own ringer melodies to the OS 20/40 phone?

This cannot be done by the user. The DLS is able to deploy the ringer tones.

Music-On-Hold (MoH)

What file types are supported?

In general, WAV and MIDI files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play MP3 files.

Is there a suggestion for MP3 files?

OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:

- mono instead of stereo sound

- a constant bitrate between 64 and 96 kbit/s

- a maximum length of 15 seconds

- there can only be one single Music on Hold file at once

See the following table for estimated file size

	64 kbit/s (mono)	80 kbit/s (mono)	96 kbit/s (mono)
Length 5 seconds	40 KB	80 KB	120 KB
Length 10 seconds	50 KB	100 KB	150 KB
Length 15 seconds	60 KB	120 KB	180 KB

How can I download my own Music on Hold to the phone?

This can be done by using the OpenStage Manager. Only one file can be downloaded, because there is no selection of files available.

See also

• OpenStage - the portal page of the OpenStage telephone family
• OpenStage Training - easy learning to use your feature-rich enterprise phone
• OpenStage Manager - feature description of the PC application for OpenStage
• OpenStage power supply and PoE classes - required power supply and PoE classes of phones and accessories
• OpenStage Hardware Changes and necessary Software Versions - comparative table of supported hardware versions
• OpenStage Bluetooth - OpenStage 60/80 Bluetooth feature information
• OpenStage Accessories - Add-On devices, Adapters and Accessories
• OpenStage Main Navigation - comparative information about the main navigation elements

Show SIP related

SIP Telephones

• OpenStage SIP - all about OpenStage SIP telephones
• OpenStage SIP FAQ - answers to frequently asked questions
• OpenStage SIP interoperability matrix - comparative table of supported platform versions
• OpenStage SIP Release Notes - new software features, corrected bugs, known issues
• OpenStage and Asterisk - OpenStage in Asterisk based communication solutions

| Show HFA related

HFA Telephones

• OpenStage HFA - all about OpenStage HFA telephones
• OpenStage HFA FAQ - answers to frequently asked questions
• OpenStage HFA interoperability matrix - comparative table of supported platform versions
• OpenStage HFA Release Notes - new software features, corrected bugs, known issues

| Show TDM related

TDM Telephones

• OpenStage T - all about OpenStage TDM telephones
• OpenStage TDM FAQ - answers to frequently asked questions
• OpenStage T interoperability matrix - comparative table of supported platform versions
• OpenStage T Release Notes - new software features, corrected bugs, known issues