DeskPhone IP HFA FAQ
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
In this OpenScape Desk Phone IP HFA you will find answers to frequently asked questions on the OpenScape Desk Phone IP phone family, divided into various topics.
Contents
General
What documents are available for the OpenScape Desk Phone IP phones and where do I find them?
- All OpenScape Desk Phone IP phones are shipped with a printed document in multiple languages providing brief instructions regarding installation and operation. All the others are here on this Wiki.
How do I get an overview of the features of the OpenScape Desk Phone IP phones?
What are the default passwords?
- User Menu: no password
- Admin Menu: 123456
- Factory Reset: 124816
How can I invoke a soft-Restart?
- Press buttons
simultaneously and enter the admin password.
Administration
Diagnostics
Config File Syslog NG
Trace Guide OpenScape Desk Phone IP HFA
How can I monitor the phones IP traffic?
- Best way, just configure the PC-port of your OpenScape Desk Phone IP phone as a mirror of the first one and trace phones IP traffic with a network tracer running on the PC connected to the phones PC-port.
What is a phone-trace?
- It is a capture of messages and activity states of the phone.
How can I get a phone-trace?
- The tracing is enabled via the Web interface, actions are then performed on the phone, during which the trace information is captured. When the desired actions have been performed, the captured trace information can be downloaded and viewed.
- For enabling tracing just enter the WBM, chosse Administrator Pages and select Diagnostics. There you can enter the Fault trace configuration or use an EasyTrace Profil.
- When you are not sure which profil to choose, enter the Fault trace configuration, there you can set traces in detail.
- The file size should be set to 6290000 bytes. When the file size is reached, the phone save the trace file as old trace file and begins a new one. If the new one reaches the maximum file size, the old trace file will be replaced.
- You should only activate a few traces and use the function "Automatic clear before start" (old files will be deleted)
Which trace-actions are available?
- 802.1x service
- This is for port security. 802.1X prevents unauthorized network access until appropriate credentials are supplied to access the network.
- Administration
- This deals with the changing and setting of parameters within the phone database, from both the User and Admin menus
- AGP Phonelet
- Phonelet that manages XML applications.
- Application framework
- All applications within the phone e.g. Call view, Call log or Phonebook are run within the application framework. It is responsible for the switching between different applications and bringing them into and out of focus as appropriate.
- Also widget problems in GUI such as incorrect display items
- Application Menu
- This is where applications to be run on the phone can be started and stopped.
- Bluetooth Service
- This handles the Bluetooth interactions between external Bluetooth devices and the phone.
- Call log
- This deals with the Call log application which displays the call history of the phone.
- Please note that this is only for OpenStage 60/80 and DeskPhone IP 55G. For the other phone types the Call Log is switch based.
- Call view
- This handles the representation of telephony calls on the phone screen.
- Certificate management
- This handles the certificates for WBM and SPE and 802.1x.
- Clock Service
- This service traces all clock related messages. Including SNTP and time taken from HiPath server.
- Communications
- This is for tracing all signaling between phone and system, keep alive, key presses and call related.
- Component registrar
- This handles data relating to the type of the phone either OpenStage/DeskPhone IP High (60/80/55G) or OpenStage/DeskPhone IP Low (15/20/40/35G)
- CSTA service
- Any CSTA messages are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control protocol.
- Data Access service
- This service allows other services to access the data held within the phone database.
- Desktop
- The desktop service is responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the FPK labels.
- Digit Analysis service
- This analyses and modifies digit streams which are sent and received by the phone e.g. canonical conversion.
- Directory service
- This performs a look up service for data in the phonebook, trying to match incoming and outgoing numbers with entries in the phonebook.
- DLS Client management
- These traces display the messages between OpenScape Desk Phone IP Phone and DLS server and operations in DLS service.
- Health service
- This monitors other parts of the phone for diagnostic purposes and provides a logging interface for the other services in the phone.
- Help
- The help function is handled by this service.
- HFA Service Agent
- This trace will enable the Stimulus FPK Programming and HFA Stimulus, Messages Menu Phonelet and HFA Phonelet Utilities that are directly managed by PBX
- H.323 messages
- Used on HiPath 4000 systems as SME platforms do not use H323 with HFA V3, this traces the H.323 messages which are exchanged between the phone, gateway and other phones for DMC calls
- HTTP Service
- The trace shows the Certificate handing in case of HTTPS. Moreover it shows when the download of some specific URI started and finished.
- Instrumentation service
- This is used by the Husim phone tester to exchange data with the phone for remote control, testing and monitoring purposes.
- Journal service
- The Journal service is responsible for saving and retrieving call history information which is used by the Call log application.
- Media control service
- This service provides the control of media streams (voice, tones, ringing etc.) within the phone.
- Media Processing service
- This is a layer of software between the media control service and the tone generation and voice engine services. It is also involved in switching of audio devices such as the handset and loudspeaker.
- Mobility service
- This handles the mobility feature whereby users can log onto different phones and have them configured to their own profile.
- OBEX service
- This is involved with Bluetooth accesses to the phone.
- Openstage Client Management
- This trace allows you to control the data flow of the system in case a configuration item on Local Menu,WEBM or DLS is deleted/updated/added. It resides in the middle of all services and provides interface to all other services for data management.
- Performance Marks
- This traces prints when hookswitch key pressed, physical button pressed and Pop-Up dialer shown.
- Phonebook
- This is responsible for the phonebook application within the phone.
- Password management service
- This is used to verify passwords used in the phone.
- Physical interface service
- This handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, click wheel and slider. Also LED Indicators are managed by this service.
- Security Log Service
- This handles the entries are sent to security log.
- Service framework
- This is the environment within which other phone services operate. It is involved in the starting and stopping of services.
- Service registry
- This keeps a record of all services which are currently running inside the phone
- Sidecar service
- This handles interactions between the phone and any attached sidecars.
- Tone generation
- This service handles the generation of the tones and ringers on the phone, High quality ringers or wav/MP3/MIDI files are not handled by this service.
- Transport service
- The transport service provides the IP (LAN) interface between the phone and the network.
- vCard parser service
- This trace is for sending/receiving vCards via the Bluetooth interface.
- Voice engine service
- This provides a switching mechanism for voice streams within the phone. It is also involved in QDC, High quality ringers/ wav/MP3/MIDI and voice instrumentation.
- Voice mail
- This trace monitors the Messaging application of the phone.
- Web Server service
- This provides the web access to the phone.
- USB Backup service
- This is for the backup/restore feature via USB devices.
- Voice recognition
- The Voice recognition service is for the voice dialing feature (un-used as Voice dialing is not supported)
Error codes
When do I see the error codes?
- Whenever a phone is unable to register it brings up a message (No telephony possible) together with an error code. The error code helps you to identify where the problem is.
List of error codes
For complete List see Administration Manual
Error code Error Condition Error Cause D02 Unable to contact DHCP H2[ Unable to register HFA main line Logoff: Forced client logoff due to an incorrect PreSharedSecret H02 Unable to register HFA main line General Error H12 Unable to register HFA main line No IP address H22 Unable to register HFA main line No default route H32 Unable to register HFA main line No mask H42 Unable to register HFA main line No gateway IP address H52 Unable to register HFA main line No subscriber number H62 Unable to register HFA main line Tc-logon timeout Ha2 Unable to register HFA main line Logon: Rejected due to missing LIN HA2 Unable to register HFA main line Logon: Maintenance busy Hb2 Unable to register HFA main line Logon: Rejected due to invalid LIN HB2 Unable to register HFA main line Logon: No port available Hc2 Unable to register HFA main line Logon: Rejected due to mobile terminal blocked Hd2 Unable to register HFA main line Logon: Rejected due to incompatible security profile HD2 Unable to register HFA main line Logon: No port ext available He2 Unable to register HFA main line Logon: Rejected due to TCP usage while TLS is required HE2 Unable to register HFA main line Logon: Client not registered Hf2 Unable to register HFA main line Logon: Reject due to PBX version not sufficient HF2 Unable to register HFA main line Logon: Rejected due to Logoff HG2 Unable to register HFA main line Logon: Rejected due to Logoff progress HH2 Unable to register HFA main line Logon: Rejected due to Shutdown HI2 Unable to register HFA main line Logon: Rejected due to duplicate Logon HJ2 Unable to register HFA main line Logon: Rejected due to already logged on HK2 Unable to register HFA main line Logon: Rejected due to PIN not present HL2 Unable to register HFA main line Logon: Rejected due to password not present HM2 Unable to register HFA main line Logon: Rejected due to password not correct HN2 Unable to register HFA main line Logon: Rejected due to invalid license HQ2 Unable to register HFA main line Logoff: Normal Logoff HR2 Unable to register HFA main line Logoff: Client not logged on HS2 Unable to register HFA main line Logoff: Client logged off HT2 Unable to register HFA main line Logoff: Forced client logoff HU2 Unable to register HFA main line Logoff: Timeout expired HV2 Unable to register HFA main line Logoff: OMCaction HW2 Unable to register HFA main line Logoff: Hfa mobile user logged on HX2 Unable to register HFA main line Logoff: Switch back to central system HY2 Unable to register HFA main line Logoff: No bearer channel HZ2 Unable to register HFA main line Logoff: New logon requested from the server LI1 Unable to use LAN connection Network Configuration Error LP1 Unable to use LAN connection Physical connection error LX1 Unable to use LAN connection 802.1x errors TT2 Unable to establish a TLS connection No SNTP server
Please note the last part of the Error code indicates the priority, and this one will be updated to the highest priority of the present errors. For example: If the LAN cable is plugged off the phone will show LP1 at first, after the connection between phone and system times out the phone would normaly also display H02 as a registration error, however due to the LP1 indicating a Priority 1 error the priority of the H0 error will be updated from 2 to 1 so it will show up like H01.
Codecs
What codecs are supported with OpenScape Desk Phone IP?
- - G.711 (A-Law and u-Law)
- - G.729AB (OpenScape Desk Phone IP can decode G.729 and G.729A but encodes only with G.729A)
- - G.722 wideband codec
LDAP
|
Accessing the LDAP server is available on all Phone Types with V3 R0. |
What is the purpose of a LDAP template?
- A LDAP template has to be downloaded to the phone via local phone menu or WBM, because it contains necessary information about the search attributes and the location of all user data inside the directory.
Where do I get the template from?
- It is a plain txt file and must fit your directory environment. The configuration for a Microsoft Active Directory would look like this:
- OpenStage LDAP TEMPLATE (v.1)
- SEARCHBASE="CN=Users,DC=microsoft,DC=com"
- ATTRIB01="sn"
- ATTRIB02="givenName"
- ATTRIB03="telephoneNumber"
- ATTRIB04="otherTelephone"
- ATTRIB05="mobile"
- ATTRIB06="homePhone"
- ATTRIB07="company"
- ATTRIB08="department"
- ATTRIB09="l"
- ATTRIB10="title"
- ATTRIB11="mail"
- EOF
- If your are not using a Microsoft AD, you have to adjust the template:
- OpenStage LDAP TEMPLATE (v.1)
- SEARCHBASE="CN=Users,DC=yourdomain,DC=toplevel"
- ATTRIB01="Last Name"
- ATTRIB02="First Name"
- ATTRIB03="Business phone numer 1"
- ATTRIB04="Business phone numer 2"
- ATTRIB05="Mobile phone number"
- ATTRIB06="Home phone number"
- ATTRIB07="Company"
- ATTRIB08="Address 1"
- ATTRIB09="Address 2"
- ATTRIB10="Job function"
- ATTRIB11="E-Mail address"
- EOF
Configuration at the phone.
- Besides the template, add the following information in the admin menu of the OpenScape Desk Phone IP HFA phone: Admin --> Local functions --> LDAP
- LDAP server address
- LDAP server port
- LDAP authentication (if Simple, add authentication information below)
Restrictions
- Up to now, the address is saved in one single field, which makes it difficult to search for a complete address. It is up to the administrator to which subject of the Directory the address fields are matched with.
Web-based-Management (WBM)
- With the WBM are changes in settings possible, which can also be performed in the phone-menu, but you have the adventage that you needn't be in front of the phone.
- Trace-configuration is only possible in WBM.
User Data
|
Keep in mind that the user space on
Every picture, ringtone or phonebook entry will reduce the space left! |
File limits
Ring-tones
- File size: 1000000 Bytes max per file
- Number of files: no limit (memory related)
Screensavers
- File size: 300000 Bytes max per file
- Number of files: no limit (memory related)
Picture clips
- File size: 300000 Bytes max per file
- Number of files: no limit (memory related)
MOH
- File size: no limit
- Number of files: 1
LDAP Template
- File size: no limit
- Number of files: 1
Logo (Background picture)
How can I put my own company logo or background picture on the phone?
- This can either be done by local phone menu or Webbased management. The logo file has to be placed on a FTP server, where the phone can download it.
What file types are supported?
- OpenScape Desk Phone IP 55G phones support PNG and JPG format, but PNG is the preferred file type because of the transparency feature.
- A logo file has to be resized to 240 x 71 pixel (OpenScape Desk Phone IP 55G)
- For a HowTo, see Administration Manual OpenScape Desk Phone IP HiPath 3000/4000, chapter 4.1.3
How can I return to the default logo?
- If you like to return to the standard logo feel free to download the respective file and deploy it to the phone.
Below you can find all default logo files for OpenScape Desk Phone IP 55G
| OpenStage 60 / Desk Phone IP 55G, Design: Silver Blue, PNG: | ||
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| OpenStage 60 / Desk Phone IP 55G, Design: Anthracite Orange, PNG: | ||
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Screensaver
Can I use my own pictures for the screensaver slideshow?
- Yes, this is possible. Easiest way doing this, is with the help of the OpenStage Manager tool. It transfers all the pictures to the phone, makes them fit best on the screen and can help saving memory.
Which formats are supported?
How many pictures can be downloaded?
- This depends on the memory usage for other user data (eg. phonebook entries, ringer tones). The total memory available is limited to 8 MB.
Local phonebook
Is it possible to synchronize my Outlook contacts with OpenScape Desk Phone IP?
- This can be done with the OpenStage Manager.
- You need following Canonical Dial settings
- This is a sample for a client on number +49 2302 98038-11
- Local country code: 49
- National prefix digit: 0
- Local national code: 2302
- Min. local number length: 5
- Local enterprise node: 98038
- PSTN access code: 0
- International access code: 00
- and you need following Canonical Dial Lookup settings
- local code: 98038
- international code: +49230298038
Ringer tones
What file types are supported?
- In general, WAV and MIDI files are supported on all phone types. Additionally, OpenScape Desk Phone IP 55G can play MP3 files.
Is there a suggestion for MP3 files?
- OpenScape Desk Phone IP 55G can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:
- - mono instead of stereo sound
- - a constant bitrate between 64 and 96 kbit/s
- - a maximum length of 15 seconds per file
- See the following table for estimated file size
64 kbit/s (mono) 80 kbit/s (mono) 96 kbit/s (mono) Length 5 seconds 40 KB 50 KB 60 KB Length 10 seconds 80 KB 100 KB 120 KB Length 15 seconds 120 KB 150 KB 180 KB
How can I download my own ringer melodies to the OpenScape Desk Phone IP 55G phones?
- This can be done by using the OpenStage Manager. As an instance of ringtones, several MP3 files can be found here.
How can I download my own ringer melodies to the OpenScape Desk Phone IP 35G phone?
- This can be done via ftp. If you want to replace it, you need to download a new file with the same name. Of course a factory resets turns the phone in the original state and eleminates individual downloaded ringer files.
See also
- OpenScape Desk Phone IP - the portal page of the OpenScape Desk Phone IP telephone family
- OpenScape Desk Phone IP (HFA) - information about OpenScape Desk Phone IP (HFA)
- OpenStage Manager - feature description of the PC application for OpenStage and OpenScape Desk Phone
- OpenScape Desk Phone power supply and PoE classes - required power supply and PoE classes of phones and accessories
- OpenScape Desk Phone Hardware revisions - comparative table of supported hardware versions
- OpenScape Desk Phone Accessories - Add-On devices, Adapters and Accessories
- OpenScape Desk Phone Main Navigation - comparative information about the main navigation elements
