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myPortal for Desktop

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

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File:OSOff-myPortal-Screen.jpg
myPortal screenshot

myPortal for Desktop is a Java based client for accessing the unified communication functions of OpenScape Office from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling. myPortal for desktop SW is part of OpenScape Office SW and bound to OpenScape Office SW version.

The following description refers to:
OpenScape Office V3R3.
Deviations of feature set or handling may occur for previous or subsequent versions of OpenScape Office


Overview

Features

Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, myPortal for desktop can, for example, also be used to access voicemails and faxes.

myPortal for desktop provides the following features:

  • Directories
  • Favorites List
  • Journal for calls
  • Screen pops
  • Presence status
  • CallMe service
  • Status-based call forwarding
  • Personal AutoAttendant
  • Recording calls and conferences
  • Instant Messaging
  • Voice and Fax messages


Differences to previous versions

From OpenScape Office V3R3 on

  • modern skin
  • Mac OS Skin
  • revised click to call funktion

are implemnted within the myPortal for desktop client

Configuration Overview

XPhone Entry is a 1st party CTI Client. It is TAPI based and therefore only usable in combination with Mircosoft Operating systems. The connection to the underlying Siemens HiPath PXB is done by a TAPI Service Provider. The HiPath TAPI service providers connect either a termnal or directly to a systeminterface.

Requirements

General Prerequisites

Telecommunication systems

Terminals

Cables

  • V.24, USB or LAN cabel to connect PC with terminal

PC hardware

  • CPU >500 MHz clock
  • 256 MB RAM
  • 100 MB available hard disk space
  • Ethernet LAN Interface (optional)

However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

PC software

PC operating systems

  • Microsoft Windows 2000 Workstation
  • Microsoft Windows XP Professional (32 Bit)
  • Microsoft Windows Vista Business, Enterprise and Ultimate edition (32 bit)

(release for Vista does not apply to TAPI Service Provider)

TAPI Service Provider

XPhone Entry supports only the following Siemens TAPI Service Provider.

  • For HiPath 1200
    • HiPath 1000 TAPI Driver V2.0.0.3, E010M0.04.T03
  • For HiPath 1100
    • HiPath 1000 TAPI Driver 2.0.0.3, E010M0.04.T03
  • For HiPath BizIP
    • HiPath BizIP TAPI Driver V1.0.23.1 (CTI_driver_1.0.23.1.zip)

Limitations

Country releases

XPhone Entry CTI may only be installed the following countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

Max number of installations per HiPath System

The CTI client software XPhone Entry does not require a license and can be used freely by the customer within the scope of the specified maximum values for other components. This depends on one hand on the HiPath plattform and on the other hand on the used TAPI service provider.

Connection to optiPoint via Callbridge Collection

For HiPath 500, 2000, and 3000

The maximum number of installations is limited only by the number of optiPoint telephones available. The required cables (USB/LAN) must be bought.

Connection with HiPath TAPI 120

HiPath 3000 via LIM

The maximum number of usable CTI clients using the LIM module is six. From the 7th client onwards connection to the HiPath 3000 is only possible via the HG 1500 board.

HiPath 3000 via HG 1500

The maximum number of usable CTI clients using the HG 1500 module is limited only by the BHCA values of the system. If the maximum number of six clients on TAPI 120 is exceeded, the CMD must be deployed with appropriate licenses. In this case a TAPI 120 license is needed for all CTI clients used.

HiPath 2000

The maximum number of usable CTI clients is limited only by the BHCA values of the system. If the maximum number of six clients on TAPI 120 is exceeded, the CMD must be deployed with appropriate licenses. In this case a TAPI 120 license is needed for all CTI clients used.

Connection with HiPath TAPI 170

HiPath 3000 via HG 1500

The maximum number of usable CTI clients using the HG 1500 module is limited only by the BHCA values of the system. However, a HiPath TAPI 170 license is needed for each CTI client.

HiPath 2000

The maximum number of usable CTI clients is limited only by the BHCA values of the system. However, a HiPath TAPI 170 license is needed for each CTI client.

CTI for HiPath BizIP

All BizIP 410 e and BizIP 410 a phones can be used with the first party TAPI driver. It supports basic outgoing and incoming calls.

Documentation

Presentation

User manual

Short Guide

Software Delivery

XPhone Entry is shipped only on CD in a bundle with a HiPath Platform .

All software components for successful operation can be found on the the CD as there are:

  • XPhone Entry CTI client software
  • HiPath TAPI 120 Service Provider
  • Callbridge Collection
  • User Manual

The TAPI service provider of HiPath 1100, 1200 and BizIP can be installed from the approriate system CD.

Licensing

The XPhone Entry CTI client software does not require a license and may be used by the customer on any newly acquired systems within the scope of the general technical conditions.

Please note that the used TAPI service providers may require a license

License upgrade

XPhone Entry can be upgraded to XPhone Standard by entering a licenses key for XPhone Standard without reinstallation of SW.

A 30 days trial period of the XPhone Standard featureset can be directly activated out of XPhone Entry. After this period the SW switches back to XPhone Entry features. This trial period can only be activated one time.

For every PC, which is upgraded a dedicated XPhone Standard license key is required.

Feature description in detail

  • Call control
    • Dial
    • Hang up
    • Answer call
    • Consultation hold/return to held call (max. one call active, one on hold)
    • Transfer/blind transfer
    • Hold on/off
    • Toggle

These functions represent the maximum scope. The scope of functions of the software may be reduced depending on the TAPI Service Provider (TSP) used. A detailled overview is given here.

  • Contact database
    • Integrated personal address book (number: 1)
    • Caller identification from the personal address book
    • Caller popup, display of “Call control” window during a call, display of caller name in fixed format (last name, first name, company)
    • Contact search by entering the search term in the call control window in the format "last name, first name, company”
    • Display and editing of contact record
  • Call journal
    • Saving of all calls in a journal Requirement: Signaling via TAPI and software started
    • Distinction based on processing status: pending (outgoing, no connection), completed (connection was established), missed calls (incoming, no connection)
    • Saving of identified caller name
    • Recording of time of call and call duration
    • Callback by double-clicking on the journal entry
    • Timed delete function for journal maintenance
  • Speed dialing list (favorites)
    • Creation of speed dialing destinations (individual contacts) in a favorites folder
    • Rapid selection of speed dialing destinations from the “Call control” window
  • Other options
    • Automatic software startup at user login

Use of telephone convenience functions

Which particular CTI convenience functions are available to you depends on the configuration of the telephone system and the TAPI service provider in use. The following table provides an overview of the functions supported in each of the combinations of telephone system and TAPI service provider. The featureset is valid only in combination with a digital system phone.

HiPath 3000 V7
TAPI 170/120 		HiPath 3000 V7
Callbridge TU/IP 		HiPath 2000 V2
TAPI 120 		HiPath 2000 V2
Callbridge IP
(under construction) 		HiPath 500 V6
TAPI 120 		HiPath 500 V6
Callbridge TU/IP 		HiPath 1200 V3
 HiPath 1100 V7
 HiPath BizIP V1
Basic functions
Make Call, receiver on hook x x x x x x x x
Make call (dial), receiver off hook x x x x x x x x


Answer incoming call x x x x x x x x
Drop call x x x x x x x x
Display status: missed calls x x x x x x x x
Display status: Connect incoming calls x x x x x x x x
Disply status: Connect outgoing calls x x x x x x x x
Display status: busy x x x x x x x -
Phone number: CallerID, ConnectedID x x x x x x x x
Phone number: CalledID x x x x x - - x
Phone number: CalledID when Pickup x x x x x - - -
Phone number: RedirectingID x - x x - - - -
Phone number: RedirectionID x - x x - - - -
Call pickup group
Display caller ID - x x - x x x
Display calledID (while connect) x x x x x - -
Extended functions
call back if busy (Complete) - - - - - - -
Suppress own number - - - - - - -
Display Name of internal subscribers - - x - - x x
Reject incoming call - - x - - x x
Diplay camp on if do not disturb is active - - x - - - -
Call forwarding
Set forwarding (Forward) - - - - - - -
Do not disturb - - - - - - -
Inbound / outbound disconnected - - - - - - -
Display status: Forwarding target phone number - - - - - - -
Display status: Forwarding number when set on phone - - - - - - -
Camp on
Display callerID x x x x x x -
Accept call x x x x x x -
Reject call x - x x - x -
Redirect camp on call - - - - - - -
Consultation / toggle
Display: Consultation status x x x x x x x
Consultation x x x x x x -
BlindTransfer x x x x x x x
Anruf ohne Rückfrage übergeben (aus "Bitte wählen...") x x x x x x -
Toggle (Hold/Unhold) x x x x x - x
Toggle (Swaphold) x - x x - - x
Unhold (if not hung up) - - - - - x -
Conference (own device is master)
Display status x x x x x x -
Conference - - - - - - -
Init conference in consultation status - - - - - - -
Remove dedicated participant from conference - - - - - - -

Contribution

More information about the XPhone product line can be obtained from C4B Com For Business

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