optiPoint 410/420 S
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The optiPoint 410/420 S phone family consists of a wide range of optiPoint SIP phones, from optiPoint 410 entry for basic telephony to optiPoint 420 advance for high-volume callers with sophisticated needs.
Contents
Phone range
All phones of this phone family have a common feature set (listed below) and additional features per model
- SIP support according to RFC3261
- Power over Ethernet (PoE) IEEE 802.3af or external power supply (EU, US and UK power adapters)
- Computer Telephony Integration (CTI) / Third party call control
- Remote administration via Web-based management, HiPath Deployment Service or XML files
- Codecs: G.711, G.723.1A, G.729AB and G.722 wideband codec
- Open listening
- Freely programmable feature keys
- 2 keys (plus/minus) for volume settings
- Keypad with 12 keys
- Dialog keys (optiGuide) for navigation / feature control (except 410 entry)
- Wall-mountable (seperate bracket required)
- Housing color: manganese (dark) or arctic (bright)
Differentiating factors of the phones
There are two product lines available: optiPoint 410 S and optiPoint 420 S. The difference is that the 410 S models support paper labels for the programable feature keys, whilst the 420 S provide self-labeling keys (LCD).
The models within the optiPoint 410 S / 420 S phone families differ by the following properties.
| Phone model | Display | Self-labeling keys |
Dialog keys |
Function keys |
Full duplex handsfree mode |
build-in LAN Switch |
Adapter- support |
Adapter slots |
Headset port |
USB master port |
|---|---|---|---|---|---|---|---|---|---|---|
| optiPoint 410 entry S | - | - | - | 8 | - | - | - | - | - | - |
| optiPoint 410 economy S | 2-line, tiltable | - | 3 | 12 | - | - | - | - | - | - |
| optiPoint 410 economy plus S | 2-line, tiltable | - | 3 | 12 | - | Yes | - | - | Yes | - |
| optiPoint 410 standard S | 2-line, backlit, tiltable | - | 3 | 12 | Yes | Yes | Yes | 2 | Yes | - |
| optiPoint 410 advance S | 4-line, backlit, tiltable | - | 3 | 19 | Yes | Yes | Yes | 1 | Yes | Yes |
| optiPoint 420 economy S | 2-line, tiltable | Yes | 3 | 12 | - | - | - | - | - | - |
| optiPoint 420 economy plus S | 2-line, tiltable | Yes | 3 | 12 | - | Yes | - | - | Yes | - |
| optiPoint 420 standard S | 2-line, backlit, tiltable | Yes | 3 | 12 | Yes | Yes | Yes | 2 | Yes | - |
| optiPoint 420 advance S | 4-line, backlit, tiltable | Yes | 3 | 18 | Yes | Yes | Yes | 1 | Yes | Yes |
Documentation
All optiPoint phones are shipped with a printed document providing brief instruction regarding installation and operation. For both user and administrators, a comprehensive and updated documentation is provided as PDF files. Depending on the system environment, the user may choose between HiPath 8000, BroadSoft and Sylantro specific documentation.
Documentation in other languages than English can be found in the [download area] of the Siemens HiPath homepage.
User Manuals HiPath 8000 environment
-
User Manual optiPoint 410-420 entry S - User Manual optiPoint 410-420 eco-std S
- User Manual optiPoint 410-420 adv S
User Manuals BroadSoft environment
User Manuals Sylantro environment
Administration Manuals HiPath 8000, BroadSoft, Sylantro, Asterisk
- Administration Manual optiPoint 410-420 S family
- Admin Manual 802.1x optiPoint 410-420 family
- Admin Manual XML-Management optiPoint 410-420 V6.0
- Admin Manual optiPoint 410-420 Asterisk
Installation Manual
Datasheet
Miscelleanous documents
Platforms / Systems
Designed as a standards compliant SIP phone (RFC3261), the optiPoint 410/420 S family can be operated in any SIP compliant environment.
For the systems listed below:
- additional documentation is available
- additional testing activities have taken place prior to product release
- additional feature are supported
| Platform | Comment | Details |
|---|---|---|
| Siemens HiPath 2000 | Pure IP-Switch | t.b.d. |
| Siemens HiPath 3000/5000 | Hybrid Switch/IP-Softswitch | t.b.d. |
| HiPath 4000 | Hybrid-Switch | t.b.d. |
| HiPath 8000 | IP-Softswitch | t.b.d. |
| Siemens SURPASS Hosted Office / hiQ 4200 / hiQ8000 | IP-Softswitch (carrier grade) | t.b.d. |
| BroadSoft | IP-Softswitch (carrier-grade) | Broadsoft environment |
| Sylantro | IP-Softswitch (carrier grade) | Sylantro environment |
| Asterisk | Open Source IP-Softswitch | Asterisk Guide
|
For detailed interoperability information pls check Interoperability matrix optiPoint 410 S / 420 S.
Connectivity to several VoIP providers is supported. For configuration hints see the How To article setting up the optiPoint 410 S /420 S with a VoIP provider.
Call features
Call related features may be provided either
- locally in the phone (e.g. local address book) or
- network based while interacting with any other standards based phone or proxy (e.g. call hold or call transfer) or
- centralized when interacting with an application server (e.g. keyset / multi line)
Features can be activated either by
- selecting an option in the optiGuide menu
- pressing a (programable) feature key
- submitting a feature access code
(Note: The available methods may depend on the specific feature)
Local Call (SIP-)Features
- Alternate
- Call Reject / Call Refuse
- Consultation
- Call Deflection
- Call Transfer (attended, semi-attended, unscreened)
- Call Forwarding (unconditional, on No Reply, on Busy)
- Call Waiting
- Do Not Disturb
- Distinctive Ringing
- DTMF (in-band, out-band)
- Hold
- Local three-party conference
- Message Waiting Indication
See also Call feature term comparison English/German.
 Feature
|
 Feature
|
Abkürzung | Beschreibung |
|---|---|---|---|
| Call Waiting | Zweitanruf | CW | Im Gespräch wird 2. Anrufer signalisiert |
| Hold | Halten | Hold | Aktiver Gesprächspartner kann auf halten gelegt werden |
| Alternate | Makeln | Makeln | Hin-und Herschalten zwischen 2 Teilnehmern |
| Consultation | Rückfrage | Consultation | Im Gespräch einen 2. Tln. anrufen |
| Call Deflection | ? | Deflection | Flexible Forwarding during ringing? |
| Call Decline/Refuse | Ablehnen | Decline | Drop caller during ringing? |
| Call Transfer semi-attended (blind) | Weitergeben vor Melden | CT-semi-attended | Gespräch vor Melden des neuen Zielteilnehmers weitergeben |
| Call Transfer attended (Join) | Weitergeben nach Melden | CT-attended | Gespräch nach Melden des neuen Zielteilnehmers weitergeben |
| Call Transfer unscreened (on-Ringing) | Weitergeben während Klingeln | CT-unscreened | Gespräch während des Klingelns weitergeben |
| Call Forwarding Unconditional | Anrufweiterleitung (unbedingt) | CFU | Anrufweiterleitung: permanent |
| Call Forwarding on no reply | Anrufweiterleitung (bei Nichtmelden) | CFNR | Anrufweiterleitung zu einem vordefinierten Ziel, wenn sich der Zielteilnehmer nicht meldet |
| Call Forwarding on busy | Anrufweiterleitung (bei Besetzt) | CFB | Anrufweiterleitung zu einem vordefinieren Ziel, wenn der Zielteilnehmer besetzt ist |
| Local three-party conference | Dreierkonferenz (lokal) | 3PTY-Conf | Lokale Dreierkonferenz |
| Do Not Disturb | Nicht stören | DND | Ankommende Gespräche werden abgwiesen |
| Message Waiting Indication | Briefkasten-Information | MWI | optischer Hinweis auf vorliegende Voicemail |
| Distinctive Ringing | Selektiver Rufton | Distinctive Ringing | unterschiedlichen Anrufern können verschiedene Anrufmelodien zugeordnet werden |
| DTMF (in-band) | DTMF (in-band) | DTMF | DTMF-Zeichen werden im Sprachband (über G.711) übertragen |
| DTMF (out-band) | DTMF (out-band) | DTMF | DTMF-Zeichen (z.B. Abfrage einer ext. Voicemail, werden per Signalisierung, hier nach RFC 2833 übertragen |
Additional features based on Siemens HiPath 8000
Note: Details may depend on the phone and the system SW version
- Group Call Pickup
- Multiple Line Appearance
- Feature key toggle
- Direct Station Selection keys
- 3PCC (third-party call control)
- Calling/called/connected party display
Additional features based on Siemens SURPASS Hosted Office
Note: Details may depend on the phone and the system SW version
- Group Call Pickup
- 3PCC (Third-Party Call Con¬trol)
- Calling/called/connected subscriber display
Additional features based on BroadSoft
Note: Details may depend on the phone and the system SW version
- Bridged/Shared Line Appearance
- 3PCC (Third-Party Call Control)
- Calling/called/connected subscriber display
Additional features based on Sylantro
Note: Details may depend on the phone and the system SW version
- Call Park / Pickup
- Group Call Pickup
- Bridged/Shared Line Appearance
- Centralized conferencing
- Calling/called/connected subscriber display
Firmware / Software
The SIP firmware provides encryption capabilities. Hence its distribution must follow legal requirements which do not allow unrestricted SW distribution via the Internet. The firmware is only provided by Siemens technicians or by official Siemens Partners. Customers with self-care contracts will have access to SW within the SEBA Web portal.
The firmware of the optiPoint SIP phones comprises two components:
- netboot - This component provides low level features (like Boot process, LAN connectivity). This component is not changed once a phone has been produced and/or is in operation. However, new features may be provided during the ongoing development and production process of the optiPoint phones.
- application - This component contains all features for call handling, signalling, audio control, user interface and language support. It is continuously developed and this takes takes place:
- version based, introducing significant features or feature packages
- update based, introducing limited features or feature enhancements
- based on Software Maintenance Release, providing fault corrections
Application SW can be downloaded to the phone via FTP.
To get an overview of all release notes for the optiPoint 410 S / 420 S family see the history of all Release Notes.
| Version No. | Release date | Release notes |
|---|---|---|
| V6 R0.55.0 | 08/23/2006 | Release Note for V6 R0.55.0 |
| V6.0.54 | 08/07/2006 | Release Note for V6.0.54 |
| V5.0.31 | 07/21/2006 | Release Note for V5.0.31 |
| V5.0.30 | 06/26/2006 | Release Note for V5.0.30 |
| V5.0.27 | 04/19/2006 | Release Note for V5.0.27 |
End of Life information
Information as of 14.09.2006
- V4.0 has been phased-out 5/2005
- V4.1 is available, but EOL planning has started
- V5.0 is available, but EOL planning has started
- V6.0 is available
Mass deployment
What do we mean with “deployment” ?
The installation of an IP phone in general requires integrating the phone into an IP infrastructure specific to the customer’s or user’s needs. This integration normally requires some activities on all components involved, i.e. on the IP phone and on other components like application servers and routers.
Additionally to the hardware related tasks like providing LAN cables and setting up the necessary power supply, this integration also covers adapting the IP phone to the individual customer configuration by setting various parameters to appropriate values. In this article we will use the term “deployment” for this task, including the provisioning of new software to the IP phone. Sometimes the term “provisioning” is used instead of “deployment”.
Individual phones can be easily set up using the local menue and the keypad or - more comfortable and even remotely - the phone's web administration. Larger companies or voice service providers have to install and maintain hundreds or thousands of phones, requiring mass deployment capabilities.
Mass deployment – how it works
For parameters – like the IP address of the proxy to be used, or the terminal number – appropriate values need to be provided to the phone. Usually this should be done automatically to prevent faults and save costs. This can be achieved in two ways:
- Using the HiPath Deployment Service tool (DLS) or
- Using (XML-) configuration files
Add-on devices, Adapters and Accessories
- optiPoint display module (phased-out)
- optiPoint self labelling key module
- optiPoint key module
- optiPoint accoustic adapter
- optiPoint recorder adapter
- Headsets
How To
- Update or upgrade optiPoint SIP phones
- Migrate optiPoint 410/420 CorNet IP (HFA) phones to SIP
- Factory reset optiPoint 410/420 S phones
Additional task descriptions with links to corresponding procedures in the How To article(s)
