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optiPoint 410/420 S

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◄ Phones | Deutschland  optiPoint 410 S/ 420 S

The optiPoint 410/420 S phone family consists of a wide range of optiPoint SIP phones, from optiPoint 410 entry for basic telephony to optiPoint 420 advance for high-volume callers with sophisticated needs.

op410ent-p.jpg op410std-p.jpg op410adv-p.jpg
optiPoint 410 entry S optiPoint 410 economy S
optiPoint 410 economy plus S
optiPoint 410 standard S 		optiPoint 410 advance S
op420std-p.jpg op420adv-p.jpg
optiPoint 420 economy S
optiPoint 420 economy plus S
optiPoint 420 standard S 		optiPoint 420 advance S

Phone range

All phones of this phone family have a common feature set (listed below) and additional features per model

  • SIP support according to RFC3261
  • Power over Ethernet (PoE) IEEE 802.3af or external power supply (EU, US and UK power adapters)
  • Computer Telephony Integration (CTI) / Third party call control
  • Remote administration via Web-based management, HiPath Deployment Service or XML files
  • Codecs: G.711, G.723.1A, G.729AB and G.722 wideband codec
  • Open listening
  • Freely programmable feature keys
  • 2 keys (plus/minus) for volume settings
  • Keypad with 12 keys
  • Control keys (optiGuide) for navigation / feature control (except 410 entry)
  • Wall-mountable (seperate bracket required)
  • Housing color: manganese (dark) or arctic (bright)

Differentiating factors of the phones

There are two product lines available: optiPoint 410 S and optiPoint 420 S. The difference is that the 410 S models support paper labels for the programable feature keys, whilst the 420 S provide self-labeling keys (LCD).

The models within the optiPoint 410 S / 420 S phone families differ by the following properties.

Phone model Display Self-labeling
keys 		Dialog
keys 		Function
keys 		Full duplex
handsfree mode 		build-in
LAN Switch 		Adapter-
support 		Adapter
slots 		Headset
port 		USB master
port
optiPoint 410 entry S - - - 8 - - - - - -
optiPoint 410 economy S 2-line, tiltable - 3 12 - - - - - -
optiPoint 410 economy plus S 2-line, tiltable - 3 12 - Yes - - Yes -
optiPoint 410 standard S 2-line, backlit, tiltable - 3 12 Yes Yes Yes 2 Yes -
optiPoint 410 advance S 4-line, backlit, tiltable - 3 19 Yes Yes Yes 1 Yes Yes
optiPoint 420 economy S 2-line, tiltable Yes 3 12 - - - - - -
optiPoint 420 economy plus S 2-line, tiltable Yes 3 12 - Yes - - Yes -
optiPoint 420 standard S 2-line, backlit, tiltable Yes 3 12 Yes Yes Yes 2 Yes -
optiPoint 420 advance S 4-line, backlit, tiltable Yes 3 18 Yes Yes Yes 1 Yes Yes

Documentation

All optiPoint phones are shipped with a printed document providing brief instruction regarding installation and operation. For both user and administrators, a comprehensive and updated documentation is provided as PDF files. Depending on the system environment, the user may choose between HiPath 8000, BroadSoft and Sylantro specific documentation.

Documentation in other languages than English can be found in the [download area] of the Siemens HiPath homepage.

User Manuals HiPath 8000 environment

User Manuals BroadSoft environment

User Manuals Sylantro environment

Administration Manuals HiPath 8000, BroadSoft, Sylantro, Asterisk

Installation Manual

Datasheet

Miscelleanous documents

Platforms / Systems

Designed as a standards compliant SIP phone (RFC3261), the optiPoint 410/420 S family can be operated in any SIP compliant environment. For the systems listed below: </br >

  • additional documentation is available
  • additional testing activities have taken place prior to product release
  • additional feature are supported
Platform Comment Details
Siemens HiPath 2000 Pure IP-Switch t.b.d.
Siemens HiPath 3000/5000 Hybrid Switch/IP-Softswitch t.b.d.
HiPath 4000 Hybrid-Switch t.b.d.
HiPath 8000 IP-Softswitch t.b.d.
Siemens SURPASS Hosted Office / hiQ 4200 / hiQ8000 IP-Softswitch (carrier grade) t.b.d.
BroadSoft IP-Softswitch (carrier-grade) Broadsoft environment
Sylantro IP-Softswitch (carrier grade) Sylantro environment
Asterisk Open Source IP-Softswitch pdf.png  Asterisk Guide

For detailed interoperability information pls check Interoperability matrix optiPoint 410 S / 420 S.

Connectivity to several VoIP providers is supported. For configuration hints see the How To article setting up the optiPoint 410 S /420 S with a VoIP provider.

Call features

Call related features may be provided either

  • locally in the phone (e.g. local address book) or
  • network based while interacting with any other standards based phone or proxy (e.g. call hold or call transfer) or
  • centralized when interacting with an application server (e.g. keyset / multi line)

Features can be activated either by

  • selecting an option in the optiGuide menu
  • pressing a (programable) feature key
  • submitting a feature access code

Local Call SIP-Features

International (English)  Feature Deutschland  Feature Abkürzung Beschreibung
Call Waiting Zweitanruf CW Im Gespräch wird 2. Anrufer signalisiert
Hold Halten Hold Aktiver Gesprächspartner kann auf halten gelegt werden
Alternate Makeln Makeln Hin-und Herschalten zwischen 2 Teilnehmern
Consultation Rückfrage Consultation Im Gespräch einen 2. Tln. anrufen
Call Deflection  ? Deflection Flexible Forwarding during ringing?
Call Decline/Refuse Ablehnen Decline Drop caller during ringing?
Call Transfer semi-attended (blind) Weitergeben vor Melden CT-semi-attended Gespräch vor Melden des neuen Zielteilnehmers weitergeben
Call Transfer attended (Join) Weitergeben nach Melden CT-attended Gespräch nach Melden des neuen Zielteilnehmers weitergeben
Call Transfer unscreened (on-Ringing) Weitergeben während Klingeln CT-unscreened Gespräch während des Klingelns weitergeben
Call Forwarding Unconditional Anrufweiterleitung (unbedingt) CFU Anrufweiterleitung: permanent
Call Forwarding on no reply Anrufweiterleitung (bei Nichtmelden) CFNR Anrufweiterleitung zu einem vordefinierten Ziel, wenn sich der Zielteilnehmer nicht meldet
Call Forwarding on busy Anrufweiterleitung (bei Besetzt) CFB Anrufweiterleitung zu einem vordefinieren Ziel, wenn der Zielteilnehmer besetzt ist
Local three-party conference Dreierkonferenz (lokal) 3PTY-Conf Lokale Dreierkonferenz
Do Not Disturb Nicht stören DND Ankommende Gespräche werden abgwiesen
Message Waiting Indication Briefkasten-Information MWI optischer Hinweis auf vorliegende Voicemail
Distinctive Ringing Selektiver Rufton Distinctive Ringing unterschiedlichen Anrufern können verschiedene Anrufmelodien zugeordnet werden
DTMF (in-band) DTMF (in-band) DTMF DTMF-Zeichen werden im Sprachband (über G.711) übertragen
DTMF (out-band) DTMF (out-band) DTMF DTMF-Zeichen (z.B. Abfrage einer ext. Voicemail, werden per Signalisierung, hier nach RFC 2833 übertragen

See also Call feature term comparison English/German.

Additional features based on Siemens HiPath 8000

Note: Details may depend on the phone and the system SW version

  • Group Call Pickup
  • Multiple Line Appearance
  • Feature key toggle
  • Direct Station Selection keys
  • 3PCC (third-party call control)
  • Calling/called/connected party display

Additional features based on Siemens SURPASS Hosted Office

Note: Details may depend on the phone and the system SW version

  • Group Call Pickup
  • 3PCC (Third-Party Call Con¬trol)
  • Calling/called/connected subscriber display

Additional features based on BroadSoft

Note: Details may depend on the phone and the system SW version

  • Bridged/Shared Line Appearance
  • 3PCC (Third-Party Call Control)
  • Calling/called/connected subscriber display

Additional features based on Sylantro

Note: Details may depend on the phone and the system SW version

  • Call Park / Pickup
  • Group Call Pickup
  • Bridged/Shared Line Appearance
  • Centralized conferencing
  • Calling/called/connected subscriber display

Firmware / Software

The SIP firmware provides encryption capabilities. Hence its distribution must follow legal requirements which do not allow unrestricted SW distribution via the Internet. The firmware is only provided by Siemens technicians or by official Siemens Partners. Customers with self-care contracts will have access to SW within the SEBA Web portal.

The firmware of the optiPoint SIP phones comprises two components:

  • netboot - This component provides low level features (like Boot process, LAN connectivity). This component is not changed once a phone has been produced and/or is in operation. However, new features may be provided during the ongoing development and production process of the optiPoint phones.
  • application - This component contains all features for call handling, signalling, audio control, user interface and language support. It is continuously developed.

The application development takes place

  • version based, introducing significant features or feature packages
  • update based, introducing limited features or feature enhancements
  • based on Software Maintenance Release, providing fault corrections

Application SW can be downloaded to the phone via FTP.

To get an overview of all release notes for the optiPoint 410 S / 420 S family see the history of all Release Notes.

Version No. Release date Release notes
V6 R0.55.0 08/23/2006 Release Note for V6 R0.55.0
V6.0.54 08/07/2006 Release Note for V6.0.54
V5.0.31 07/21/2006 Release Note for V5.0.31
V5.0.30 06/26/2006 Release Note for V5.0.30
V5.0.27 04/19/2006 Release Note for V5.0.27

Mass deployment

  • (Introduction)
  • (Additional information)

Add-on devices, Adapters and Accessories

How To

Additional task descriptions with links to corresponding procedures in the How To article(s)

See also

Deutschland  optiPoint 410/420 S FAQ

External links

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