optiPoint 410/420 S
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The optiPoint 410/420 S phone family consists of a wide range of optiPoint SIP phones, from optiPoint 410 entry for basic telephony to optiPoint 420 advance for high-volume callers with sophisticated needs.
Contents
Phone range
All phones of this phone family have a common feature set (listed below) and additional features per model
- SIP support according to RFC3261
- Power over Ethernet (PoE) IEEE 802.3af or external power supply (EU, US and UK power adapters)
- Computer Telephony Integration (CTI) / Third party call control
- Remote administration via Web-based management, HiPath Deployment Service or XML files
- Codecs: G.711, G.723.1A, G.729AB and G.722 wideband codec
- Open listening
- Freely programmable feature keys
- 2 keys (plus/minus) for volume settings
- Keypad with 12 keys
- Control keys (optiGuide) for navigation / feature control (except 410 entry)
- Wall-mountable (seperate bracket required)
- Housing color: manganese (dark) or arctic (bright)
Differentiating factors of the phones
There are two product lines available: optiPoint 410 S and optiPoint 420 S. The difference is that the 410 S models support paper labels for the programable feature keys, whilst the 420 S provide self-labeling keys (LCD).
The models within the optiPoint 410 S / 420 S phone families differ by the following properties.
| Phone model | Display | Self-labeling keys |
Dialog keys |
Function keys |
Full duplex handsfree mode |
build-in LAN Switch |
Adapter- support |
Adapter slots |
Headset port |
USB master port |
|---|---|---|---|---|---|---|---|---|---|---|
| optiPoint 410 entry S | - | - | - | 8 | - | - | - | - | - | - |
| optiPoint 410 economy S | 2-line, tiltable | - | 3 | 12 | - | - | - | - | - | - |
| optiPoint 410 economy plus S | 2-line, tiltable | - | 3 | 12 | - | Yes | - | - | Yes | - |
| optiPoint 410 standard S | 2-line, backlit, tiltable | - | 3 | 12 | Yes | Yes | Yes | 2 | Yes | - |
| optiPoint 410 advance S | 4-line, backlit, tiltable | - | 3 | 19 | Yes | Yes | Yes | 1 | Yes | Yes |
| optiPoint 420 economy S | 2-line, tiltable | Yes | 3 | 12 | - | - | - | - | - | - |
| optiPoint 420 economy plus S | 2-line, tiltable | Yes | 3 | 12 | - | Yes | - | - | Yes | - |
| optiPoint 420 standard S | 2-line, backlit, tiltable | Yes | 3 | 12 | Yes | Yes | Yes | 2 | Yes | - |
| optiPoint 420 advance S | 4-line, backlit, tiltable | Yes | 3 | 18 | Yes | Yes | Yes | 1 | Yes | Yes |
Documentation
All optiPoint phones are shipped with a printed document providing brief instruction regarding installation and operation. For both user and administrators, a comprehensive and updated documentation is provided as PDF files. Depending on the system environment, the user may choose between HiPath 8000, BroadSoft and Sylantro specific documentation.
Documentation in other languages than English can be found in the [download area] of the Siemens HiPath homepage.
User Manuals HiPath 8000 environment
-
User Manual optiPoint 410-420 entry S - User Manual optiPoint 410-420 eco-std S
- User Manual optiPoint 410-420 adv S
User Manuals BroadSoft environment
User Manuals Sylantro environment
Administration Manuals HiPath 8000, BroadSoft, Sylantro, Asterisk
- Administration Manual optiPoint 410-420 S family
- Admin Manual 802.1x optiPoint 410-420 family
- Admin Manual XML-Management optiPoint 410-420 V6.0
- Admin Manual optiPoint 410-420 Asterisk
Installation Manual
Datasheet
Miscelleanous documents
Platforms / Systems
Designed as a standards compliant SIP phone (RFC3261), the optiPoint 410/420 S family can be operated in any SIP compliant environment. For the systems listed below: </br >
- additional documentation is available
- additional testing activities have taken place prior to product release
- additional feature are supported
| Platform | Comment | Details |
|---|---|---|
| Siemens HiPath 2000 | Pure IP-Switch | Name of the manual
|
| Siemens HiPath 3000/5000 | Hybrid Switch/IP-Softswitch | Name of the manual
|
| HiPath 4000 | Hybrid-Switch | Name of the manual
|
| HiPath 8000 | IP-Softswitch | Name of the manual
|
| Siemens SURPASS Hosted Office / hiQ 4200 / hiQ8000 | IP-Softswitch (carrier grade) | Name of the manual
|
| BroadSoft | IP-Softswitch (carrier-grade) | Broadsoft |
| Sylantro | IP-Softswitch (carrier grade) | Sylantro |
| Asterisk | Open Source IP-Softswitch | Asterisk Guide
|
For detailed interoperability information pls check Interoperability matrix optiPoint 410 S / 420 S.
Connectivity to several VoIP providers is supported. For configuration hints see the How To article setting up the optiPoint 410 S /420 S with a VoIP provider.
Call features
Call related features may be provided either
- locally in the phone (e.g. local address book) or
- network based while interacting with any other standards based phone or proxy (e.g. call hold or call transfer) or
- centralized when interacting with an application server (e.g. keyset / multi line)
Features can be activated either by
- selecting an option in the optiGuide menu
- pressing a (programable) feature key
- submitting a feature access code
Local Call SIP-Features
 Feature
|
 Feature
|
Abkürzung | Beschreibung |
|---|---|---|---|
| Call Waiting | Zweitanruf | CW | Im Gespräch wird 2. Anrufer signalisiert |
| Hold | Halten | Hold | Aktiver Gesprächspartner kann auf halten gelegt werden |
| Alternate | Makeln | Makeln | Hin-und Herschalten zwischen 2 Teilnehmern |
| Consultation | Rückfrage | Consultation | Im Gespräch einen 2. Tln. anrufen |
| Call Deflection | ? | Deflection | Flexible Forwarding during ringing? |
| Call Decline/Refuse | Ablehnen | Decline | Drop caller during ringing? |
| Call Transfer semi-attended (blind) | Weitergeben vor Melden | CT-semi-attended | Gespräch vor Melden des neuen Zielteilnehmers weitergeben |
| Call Transfer attended (Join) | Weitergeben nach Melden | CT-attended | Gespräch nach Melden des neuen Zielteilnehmers weitergeben |
| Call Transfer unscreened (on-Ringing) | Weitergeben während Klingeln | CT-unscreened | Gespräch während des Klingelns weitergeben |
| Call Forwarding Unconditional | Anrufweiterleitung (unbedingt) | CFU | Anrufweiterleitung: permanent |
| Call Forwarding on no reply | Anrufweiterleitung (bei Nichtmelden) | CFNR | Anrufweiterleitung zu einem vordefinierten Ziel, wenn sich der Zielteilnehmer nicht meldet |
| Call Forwarding on busy | Anrufweiterleitung (bei Besetzt) | CFB | Anrufweiterleitung zu einem vordefinieren Ziel, wenn der Zielteilnehmer besetzt ist |
| Local three-party conference | Dreierkonferenz (lokal) | 3PTY-Conf | Lokale Dreierkonferenz |
| Do Not Disturb | Nicht stören | DND | Ankommende Gespräche werden abgwiesen |
| Message Waiting Indication | Briefkasten-Information | MWI | optischer Hinweis auf vorliegende Voicemail |
| Distinctive Ringing | Selektiver Rufton | Distinctive Ringing | unterschiedlichen Anrufern können verschiedene Anrufmelodien zugeordnet werden |
| DTMF (in-band) | DTMF (in-band) | DTMF | DTMF-Zeichen werden im Sprachband (über G.711) übertragen |
| DTMF (out-band) | DTMF (out-band) | DTMF | DTMF-Zeichen (z.B. Abfrage einer ext. Voicemail, werden per Signalisierung, hier nach RFC 2833 übertragen |
See also Call feature term comparison English/German.
Additional features based on Siemens HiPath 8000 (V2)
- Group Call Pickup
- Multiple Line Appearance
- Feature key toggle
- Direct Station Selection keys
- 3PCC (third-party call control)
- Calling/called/connected party display
Additional features based on Siemens SURPASS Hosted Office
- Group Call Pickup
- 3PCC (Third-Party Call Con¬trol)
- Calling/called/connected subscriber display
Additional features based on BroadSoft
- Bridged/Shared Line Appearance
- 3PCC (Third-Party Call Control)
- Calling/called/connected subscriber display
Additional features based on Sylantro
- Call Park / Pickup
- Group Call Pickup
- Bridged/Shared Line Appearance
- Centralized conferencing
- Calling/called/connected subscriber display
Firmware
Die SIP-Firmware für diese Telefonfamilie kann wegen verwendeter Verschlüsselungstechnolgie und damit verbundener Exportbeschränkung nicht frei im Internet zum Download bereitgstellt werden. Diese Firmware kann nur über offizielle Siemens Partner bezogen werden.
To get an overview of all release notes for the optiPoint 410/420 S family see the history of all Release Notes.
| Version No. | Release date | Release notes |
|---|---|---|
| V6 R0.55.0 | 08/23/2006 | Release Note for V6 R0.55.0 |
| V6.0.54 | 08/07/2006 | Release Note for V6.0.54 |
| V5.0.31 | 07/21/2006 | Release Note for V5.0.31 |
| V5.0.30 | 06/26/2006 | Release Note for V5.0.30 |
| V5.0.27 | 04/19/2006 | Release Note for V5.0.27 |
Mass deployment
- (Introduction)
- (Additional information)
Add-on devices, Adapters and Accessories
- optiPoint display module (phased-out)
- optiPoint self labelling key module
- optiPoint key module
- optiPoint accoustic adapter
- optiPoint recorder adapater
How To
Additional task descriptions with links to corresponding procedures in the How To article(s)
