Difference between revisions of "OpenScape Desk Phone FAQ"

Latest revision as of 13:45, 16 October 2014

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In this OpenScape Desk Phone FAQ you will find answers to frequently asked questions on the OpenScape Desk Phone phone family, divided into various topics.

Read more about SIP features.

General

What documents are available for the OpenScape Desk Phones and where do I find them?

All OpenScape Desk Phones are shipped with a printed document in multiple languages providing brief instructions regarding installation and operation. All the others are here on this Wiki.

How do I get an overview of the features of the OpenScape Desk Phones?

What are the default passwords?

User Menu: no password

Admin Menu: 123456

Factory Reset: 124816

Security Advisory: ensure that the default passwords (both user and admin access) are changed to individual complex passwords when a phone gets into operation. This is especially important in deployment scenarios where remote administration via WBM (web-based management) is enabled.

How can I invoke a soft-Restart?

Press buttons simultaneously and enter the admin password.

How can I invoke a factory reset?

Press buttons simultaneously and enter the reset password.

Administration

Diagnostics

How can I monitor the phones IP traffic?

Best way, just configure the PC-port of your OpenScape Desk Phone as a mirror of the first one and trace phones IP/SIP traffic with a network tracer running on the PC connected to the phones PC-port.

What is a phone-trace?

It is a capture of messages and activity states of the phone.

How can I get a phone-trace?

Traces section in WBM

The tracing is enabled via the Web interface, actions are then performed on the phone, during which the trace information is captured. When the desired actions have been performed, the captured trace information can be downloaded and viewed.

The file size should be set to 2.500.000 bytes. When the file size is reached, the phone save the trace file as old trace file and begins a new one. If the new one reaches the maximum file size, the old trace file will be replaced.

You should only activate a few traces and use the function "Automatic clear before start" (old files will be deleted)

Which trace-actions are available?

Default settings

Sample for SIP tracing in an E/A environment

Administration

This deals with the changing and setting of parameters within the phone database, from both the User and Admin menus.

Application framework

All applications within the phone e.g. Call view, Call log or Phonebook are run within the application framework. It is responsible for the switching :between different applications and bringing them into and out of focus as appropriate.

Application Menu

This is where applications to be run on the phone can be started and stopped.

Call log

This deals with the Call log application which displays the call history of the phone.

Call view

This handles the representation of telephony calls on the phone screen.

Certificate management

This service handles the verification and exchange of certificates for security and verification purposes.

Communications

This is involved in the passing of call related information and signaling to and from the CSTA service.

Component registrar

This handles data relating to the type of phone e.g SIP Workpoint Hi/Workpoint Lo.

CSTA service

Any CSTA messages, are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control :protocol.

Data Access service

This service allows other services to access the data held within the phone database.

Desktop

The desktop service is responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the FPK labels.

Digit Analysis service

This analyses and modifies digit streams which are sent and received by the phone e.g. canonical conversion.

Directory service

This performs a look up service for data in the phonebook, trying to match incoming and outgoing numbers with entries in the phonebook.

DLS Client management

Interactions with the Deployment and licencing server are handled by this service.

Health service

This monitors other parts of the phone for diagnostic purposes and provides a logging interface for the other services in the phone.

Help

The help function is handled by this service.

Instrumentation service

This is used by the Husim phone tester to exchange data with the phone for remote control, testing and monitoring purposes.

Java

Any Java applications run on the phone will be run in the Java sandbox controlled by the Java service.

Journal service

The Journal service is responsible for saving and retrieving call history information which is used by the Call log application.

Media control service

This service provides the control of media streams (voice, tones, ringing etc.) within the phone.

Media Processing service.

This is a layer of software between the media control service and the tone generation and voice engine services. It is also involved in switching of :audio devices such as the handset and loudspeaker.

Mobility service

This handles the mobility feature whereby users can log onto different phones and have them configured to their own profile.

Openstage Client Management

This provides a means by which other services within the phone can interact with the database.

Phonebook

This is responsible for the phonebook application within the phone.

POT service

This service is supposed to take over control of basic telephony if the callview application fails.

Password management service

This is used to verify passwords used in the phone.

Physical interface service

This handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, 4-way navigation.

Service framework

This is the environment within which other phone services operate. It is involved in the starting and stopping of services.

Service registry

This keeps a record of all services which are currently running inside the phone

Sidecar service

This handles interactions between the phone and any attached sidecars.

SIP call control

This is contains the call model for the phone and is associated with telephony and call handling.

SIP Messages

This traces the SIP messages which are exchanged by the phone. Activating the SIP messages trace requires a reboot of the device

SIP signalling

This is involved in the creation and parsing of SIP messages and communicates directly with the SIP stack.

Team Service

This is primarily concerned with Keyset operation.

Tone generation

This service handles the generation of the tones and ringers on the phone.

Transport service

The transport service provides the IP (LAN) interface between the phone and the outside world.

vCard parser service

This trace is for sending/recieving vCards via the Bluetooth interface.

Voice engine

This provides a switching mechanism for voice streams within the phone. It is also involved in QDC, Music on Hold and voice instrumentation.

Voice mail

This trace monitors the integrated Voice mail application of the phone.

Web Server service

This provides the web access to the phone.

USB Backup service

This is for the backup/restore feature via USB devices.

Voice recognition

The Voice recognition service is for the voice dialling feature

802.1x service

This is for port security (802.1x)

Error codes

When do I see the error codes?

Whenever a phone is unable to register it brings up a message (No telephony possible) together with an error code. The error code helps you to identify where the problem is.

List of error codes

Problem	Detail	Error code
Network Problem	No network connection	LI1
Not Initialised	Waiting for data	I1
Unable to use LAN	802.1x error	LX1
Unable to use LAN	Physical connection missing	LP1
Unable to Register	Server timeout	RT2
Unable to Register	Server failed	RF2
Unable to Register	Authentication failed	RA2
Unable to Register	No number configured	RN2
Unable to Register	No server configured	RS2
Unable to Register	No registrar configured	RG2
Unable to Register	No DNS domain configured	RD2
Unable to Register	Rejected by server	RR2
Unable to Register	No phone IP address set	RI2
Survivability	Backup route active	B8
Survivability	Backup not configured	RS8
Survivability	Backup timeout	RT8
Survivability	Backup authentication failed	RA8

Codecs

What codecs are supported with OpenScape Desk Phone?

- G.711 (A-Law and u-Law)

- G.729AB (OpenScape Desk Phone can decode G.729 and G.729A but encodes only with G.729A)

- G.722 wideband codec

Compatibility

Can I move a Mobile User between an optiPoint and an OpenScape Desk Phone telephone and vice versa?

Cross mobility is released with the following restriction: Mobility between OpenScape Desk Phone and optiPoint410/420 phones is released but please take notice of some minor restrictions/ details to be taken into account (see information below). The "mobility log-on/ log-off" is released for mobile users logging in or off from any OpenScape Desk Phone IP to optiPoint 410/420 SIP and vice versa. However: There are a few details and shortcomings to be taken into account when it comes to creating a mobile user in DLS and the interworking of default settings especially for multi-line appearance (position of the keys while using mobility and the key layout). In order to both understand and gain an overview on details to be taken into account please refer to the "Cross Mobility" document

  SIP Mobility User - optiPoint and OpenStage Regression Test.

LDAP

What is the purpose of a LDAP template?

See also: LDAP on OpenScape Desk Phone

A LDAP template has to be downloaded to the phone via local phone menu or WBM, because it contains necessary information about the search attributes and the location of all user data inside the directory.

Where do I get the template from?

It is a plain txt file and must fit your directory environment. The configuration for a Microsoft Active Directory would look like this:

OpenStage LDAP TEMPLATE (v.1)

SEARCHBASE="OU=Users,DC=microsoft,DC=com"

ATTRIB01="sn"

ATTRIB02="givenName"

ATTRIB03="telephoneNumber"

ATTRIB04="otherTelephone"

ATTRIB05="mobile"

ATTRIB06="homePhone"

ATTRIB07="company"

ATTRIB08="department"

ATTRIB09="l"

ATTRIB10="title"

ATTRIB11="mail"

EOF

If your are not using a Microsoft AD, you have to adjust the template:

OpenStage LDAP TEMPLATE (v.1)

SEARCHBASE="OU=Users,DC=yourdomain,DC=toplevel"

ATTRIB01="Last Name"

ATTRIB02="First Name"

ATTRIB03="Business phone numer 1"

ATTRIB04="Business phone numer 2"

ATTRIB05="Mobile phone number"

ATTRIB06="Home phone number"

ATTRIB07="Company"

ATTRIB08="Address 1"

ATTRIB09="Address 2"

ATTRIB10="Job function"

ATTRIB11="E-Mail address"

EOF

Configuration at the phone.

Besides the template, add the following information in the admin menu of the OpenScape Desk Phone IP: Admin --> Local functions --> Directory Settings

• LDAP server address
• LDAP server port
• LDAP authentication (if Simple, add authentication information below)

Restrictions

Up to now, the address is saved in one single field, which makes it difficult to search for a complete address. It is up to the administrator to which subject of the Directory the address fields are matched with.

Web-based-Management (WBM)

With the WBM are changes in settings possible, which can also be performed in the phone-menu, but you have the adventage that you needn't be in front of the phone.

Trace-configuration is only possible in WBM.

User Data

File limits

Ring-tones

• File size: 1000000 Bytes max per file
• Number of files: no limit (memory related)

Screensavers

• File size: 300000 Bytes max per file
• Number of files: no limit (memory related)

Picture clips

• File size: 300000 Bytes max per file
• Number of files: no limit (memory related)

MOH

• File size: no limit
• Number of files: 1

LDAP Template

• File size: no limit
• Number of files: 1

USB support to backup/restore user data

Which OpenScape Desk Phone IP provide an USB port and what kind of USB port do they have?

The OpenScape Desk Phone IP 55G provide an USB master port.

What can I connect to this port?

You can connect an USB memory stick to back-up and restore personal data, like phonebook, ringer tones and pictures (for details see below). All data you find under Settings ⇒ User (no admin data).

When you plug in a USB hub it is recognised and a video camera will actually work through the USB hub, but a memory stick does not work.

What USB features can I use?

• Backup of data into USB (with a password, and then it is encrypted)
• Restore of data from USB (with a password, and then it is decrypted)
• Encryption/Decryption of the backup data (storing on USB memory stick and loading data from USB memory stick is encrypted)
• Replace backup
• Delete backup
• HotPlug device
• ColdPlug device
• Getting product name (the phone is told the USB device name)

Can I store more than one phone configuration on an USB memory stick?

Yes. It depends only on the size of memory of the USB memory stick.

Logo (Background picture)

How can I put my own company logo or background picture on the phone?

This can either be done by local phone menu or Webbased management. The logo file has to be placed on a FTP server, where the phone can download it.

What file types are supported?

OpenScape Desk Phone IP 55G supports PNG and JPG format, but PNG is the preferred file type because of the transparency feature.

A logo file has to be resized to 240 x 70 pixel

For a HowTo, see Administration Manual OpenScape Desk Phone OpenScape Voice.

How can I return to the default logo?

If you like to return to the standard logo (Unify) feel free to download the respective file and deploy it to the phone.

Below you can find all default logo files for OpenScape Desk Phone IP 55G:

Screensaver

Can I use my own pictures for the screensaver slideshow?

Yes, this is possible. Easiest way doing this, is with the help of the OpenStage Manager tool. It transfers all the pictures to the phone, makes them fit best on the screen and can help saving memory.

Which formats are supported?

The supported formats are JPG and PNG.

How many pictures can be downloaded?

This depends on the memory usage for other user data (eg. phonebook entries, ringer tones). The total memory available is limited to 8 MB.

Local phonebook

Is it possible to synchronize my Outlook contacts with OpenScape Desk Phone?

This can be done with the OpenStage Manager.

Ringer tones

What file types are supported?

In general, WAV and MIDI files are supported on all 2 phone types. Additionally, OpenScape Desk Phone IP 55G can play MP3 files.

Is there a suggestion for MP3 files?

OpenScape Desk Phone IP 55G can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:

- mono instead of stereo sound

- a constant bitrate between 64 and 96 kbit/s

- a maximum length of 15 seconds per file

See the following table for estimated file size:

	64 kbit/s (mono)	80 kbit/s (mono)	96 kbit/s (mono)
Length 5 seconds	40 KB	50 KB	60 KB
Length 10 seconds	80 KB	100 KB	120 KB
Length 15 seconds	120 KB	150 KB	180 KB

How can I download my own ringer melodies to the OpenScape Desk Phone IP 55G?

This can be done by using the OpenStage Manager. As an instance of ringtones, several MP3 files can be found here.

How can I download my own ringer melodies to the OpenScape Desk Phone IP 35G?

This can be done via FTP or Deployment Service. If you want to replace it, you need to download a new file with the same name. Of course a factory resets turns the phone in the original state and eleminates individual downloaded ringer files.

MIDI files are used instead of WAV files.

The original OpenScape Desk Phone WAV Ringerfiles can be downloaded here:   OS_Ringtones_15_20_40

Music-On-Hold (MoH)

What file types are supported?

In general, WAV and MIDI files are supported on the 2 phone types. Additionally, OpenScape Desk Phone IP 55G can play MP3 files.

Is there a suggestion for MP3 files?

OpenScape Desk Phone IP 55G can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:

- mono instead of stereo sound

- a constant bitrate between 64 and 96 kbit/s

- a maximum length of 15 seconds

- there can only be one single Music on Hold file at once

See the following table for estimated file size

	64 kbit/s (mono)	80 kbit/s (mono)	96 kbit/s (mono)
Length 5 seconds	40 KB	80 KB	120 KB
Length 10 seconds	50 KB	100 KB	150 KB
Length 15 seconds	60 KB	120 KB	180 KB

How can I download my own Music on Hold to the phone?

This can be done by using the OpenStage Manager. Only one file can be downloaded, because there is no selection of files available.

How can I get back to the factory default Music?

The file can be downloaded from here:   OpenStage Default MoH.

Platform Support

How can I connect my OpenScape Desk Phone IP to an Asterisk system?

See SIP Devices and Asterisk for further details.

See also

• OpenScape Desk Phone IP - the portal page of the OpenScape Desk Phone IP telephone family
• OpenScape Desk Phone Training - easy learning to use your feature-rich enterprise phone
• OpenStage Manager - feature description of the PC application for OpenStage and OpenScape Desk Phone
• OpenScape Desk Phone power supply and PoE classes - required power supply and PoE classes of phones and accessories
• OpenScape Desk Phone Hardware revisions - comparative table of supported hardware versions
• OpenScape Desk Phone Accessories - Add-On devices, Adapters and Accessories
• OpenScape Desk Phone Main Navigation - comparative information about the main navigation elements