Developer Program - Integration Connectors

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OSCC-E Integration Connector SDK for CTI/ CRM

The Integration Connector facilitates quick and easy integration of CTI, Real-time and ACD functions in customer applications like customer relationship management (CRM) systems. It consists of a comprehensive interface library based on a platform independent abstraction layer, which allows deployments of even heterogeneous TC infrastructures in conjunction with a customer-specific CRM environment.

The interface library is provided as COM DLL/JAVA API. Thus, all languages in the .NET Framework, as well as C/C++, Visual Basic®, Delphi® and JAVA or any programming language for which a COM/JAVA implementation exists, can be used as development environment.

The Integration Connector is an integral part of the OpenScape Contact Center – Extensions suite hence a key building block in products like OpenScape Concierge (attendant console), AgentDesktop-Web (client application for contact center agents) etc. Further information about licensing can be requested from Unify sales offices or from Unify channel partners.

Associated Documentation

The documentation details how to provision the Integration Connector SDK programmatically through the usage of the standard library calls.

pdf-en.png  OpenScape Contact Center Extensions V2R1, Integration Connector, Programming Guide
pdf-en.png  OpenScape Contact Center Extensions V3R1, Integration Connector, Programming Guide

Developer Services for the OSCC-E Integration Connector

We provide integration connector SDK for CTI/ CRM training courses adjusted to your specific needs.

Please contact us to discuss further details via