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Difference between revisions of "myPortal for Desktop"

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{{Breadcrumb|0|0|Unified Communications|OpenScape Office}}
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{{Breadcrumb|0|0|Unified Communications|OpenScape Business}}
  
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[[Image:OSOff-myPortal-Screen.jpg|thumb|450px|myPortal screenshot]]
 
  
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'''myPortal for Desktop''' is a Java based client for accessing the unified communication functions of [[OpenScape Office]] from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling. '''myPortal for desktop''' SW is part of OpenScape Office SW and bound to OpenScape Office SW version. <br />
 
  
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The following description refers to: <br/>
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[[Image:myportal-for-desktop-modern-skin.png|thumb|200px|myPortal Favorites screenshot]]
  
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'''OpenScape Office V3R3'''.<br/>
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'''myPortal for Desktop''' is a Java based client for accessing the unified communication functions of [[OpenScape Business]] from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.
 +
 
 +
'''myPortal for Desktop''' SW is part of OpenScape Business SW and bound to the SW version of the communication platform. <br />
  
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Deviations of feature set or handling may occur for previous or subsequent versions of OpenScape Office
 
  
  
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=== Features ===
 
=== Features ===
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Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, '''myPortal for desktop'''  can, for example, also be used to access voicemails and faxes.
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Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, '''myPortal for Desktop'''  can, for example, also be used to access voicemails and faxes. The following screenshots shows some the different graphical user interface options and pop out options for additional feature values (conference, voicemail, call journal, etc.).
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[[Image:myPortal-for-desktop-1.png|600px|Classic and Modern Skin]]
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'''myPortal for desktop''' provides the following features:
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'''myPortal for Desktop''' provides:
 
* Directories
 
* Directories
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* Favorites List
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* Favorites List  
 
* Journal for calls
 
* Journal for calls
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* Desktop Dialing
 
* Screen pops
 
* Screen pops
 
* Presence status
 
* Presence status
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* CallMe service
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* CallMe service with ONS (One Number Service)
 
* Status-based call forwarding
 
* Status-based call forwarding
 
* Personal AutoAttendant
 
* Personal AutoAttendant
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* Recording calls and conferences
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* Conferences (ad-hoc or managed)
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* Instant Messaging
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* Call Recording
 +
* Instant Messaging incl. multi user chat
 
* Voice and Fax messages
 
* Voice and Fax messages
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+
* Integration of OpenScape Web Collaboration (Video, Screenshare, Fileupload)
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=== Differences to previous versions  ===
 
−
 
 
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From OpenScape Office V3R3 on
 
−
 
 
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* modern skin
 
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* Mac OS Skin
 
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* revised click to call funktion
 
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are implemnted within the '''myPortal for desktop''' client
 
  
 
== Configuration Overview ==
 
== Configuration Overview ==
  
 
myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC.
 
myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC.
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myPortal connects to OpenScape office via Ethernet LAN with TCP/IP protocol.
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myPortal connects to OpenScape Business via Ethernet LAN with TCP/IP protocol.
  
 
== Requirements ==
 
== Requirements ==
  
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=== General Prerequisites ===
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=== Telecommunication systems ===
 +
==== Platform ====
 +
* [[OpenScape Business]] V3, embedded with the new V3 Mainboard Controller for X1, X3, X5, X8 and Business S.
 +
 
 +
==== Supported Telephones ====
 +
Phones which are supported by myPortal for desktop depend on the respective communication platform.
  
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'''Telecommunication systems'''
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'''OpenScape Business'''
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* [[OpenScape Office]] V3R3 or higher
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* OpenScape DeskPhone CP100, 200, 400, 600/E
 +
* OpenStage HFA/SIP
 +
* OpenScape Desk Phone IP 35G/55G HFA/SIP
 +
* OpenStage T
 +
* OpenScape Personal Edition HFA/SIP
 +
* OpenScape Business Cordless
 +
* OpenScape Cordless IP V2
 +
* OpenStage WL3
 +
*      OpenScape WLAN Phone WL4
 +
* Mitel SIP phones from third parties that support 3PCC
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*      via Unify Phone (3rd Party CTI Control)
 +
* Analog telephone
  
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'''Terminals'''
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=== PC Hardware ===
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* [[optiPoint 410/420]] / BizIP 410
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Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.<br/>
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* [[optiPoint 500]] with [[USB]] interface
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==== Client PC ====
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* Optiset E with Control/Data Adapter
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'''Windows Client PC'''
 +
The following values are showing the minimum requirements:
 +
* 2x2 GHz CPU
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* RAM: 2 GB
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* 100 Mbps LAN
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* XGA (1024x768) screen resolution
  
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'''Cables'''
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'''MAC Client PC'''
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* Ethernet LAN cabel to connect PC with OpenScape Office
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* Processor type: Intel Core 2 Duo 2 GHz
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* Memory: 2 GB 667 MHz DDR RAM
  
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'''PC hardware'''
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'''Terminal Server'''
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* CPU >500 MHz clock
 
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* 256 MB RAM
 
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* 100 MB available hard disk space
 
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* Ethernet LAN Interface (optional)
 
  
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However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.
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The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.
  
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'''PC software'''
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=== PC software ===
 +
'''Please note''' <br>
 +
Support for the UC Suite clients for Microsoft Windows 7 and Microsoft Windows 2007/2010/2013 Server will end at the same time as the end of support for these products by Microsoft. Those operating systems will no longer be supported.
  
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* myPortal for Desktop V3R3 
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==== Desktop Operating Systems ====
 +
'''Windows Client PCs'''
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* Microsoft Windows 10/11
  
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=== PC operating systems ===
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==== Terminal Server Operating Systems ====
 +
* Microsoft Windows 2022 Server 64 Bit
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* MS Terminal Server 2022
 +
* Microsoft Windows 2019 Server 64 Bit
 +
* MS Terminal Server 2019
 +
* Citrix XenApp 7.18 (Desktop Mode)
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* Citrix XenDesktop 7.18 Server (64 Bit)
  
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* Microsoft Windows 2000 Workstation
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=== Application Software ===
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* Microsoft Windows XP Professional (32 Bit)
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* Oracle Java SE >= 1.8.x (32 Bit or 64 Bit)  
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* Microsoft Windows Vista Business, Enterprise and Ultimate edition (32 bit)
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* Open JDK V8 or higher (32 Bit or 64 Bit)  
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(release for Vista does not apply to TAPI Service Provider)
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* Apple Java >= 1.6.x
  
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== Functional Boundaries and Limitations ==
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 +
==== Internet Browser ====
 +
myPortal for Desktop can be used in combination with the following web browsers:
 +
* Microsoft Internet Explorer Version 10
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* Mozilla Firefox Version 19 or later
  
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=== Max number of installations per OpenScape Office System ===  
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=== Licenses ===
 +
A license is required for each user, who wants to use myPortal for Desktop.
  
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The CTI client software XPhone Entry does not require a license and can be used freely by the customer within the scope of the specified maximum values for other components.
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== Functional Boundaries and Limitations ==
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This depends on one hand on the HiPath plattform and on the other hand on the used [[TAPI]] service provider.
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Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Mitel/Unify Partner Portal
  
 
== Documentation ==
 
== Documentation ==
  
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Documentation of myPortal for Desktop is available within SEBA documentation.
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==== User manual ====
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Feature description of myPortal for Desktop is part of OpenScape office data sheet / features description
 
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Handling and settigs are descripbed within the openscape office user manual
 
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==== Presentation ====
 
  
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* {{File-DL|OSOVR3|pdf}}
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The user manual can be downloaded from:
  
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==== Data Sheet ====
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* Communication system via the  Administration Portal
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* Mitel/Unify Partner Portal
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* {{File-DL|OSOVR3|pdf}}
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* Please also ask your responsible Mitel/Unify Service Partner
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−
 
 
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==== User manual ====
 
−
 
 
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* {{File-DL|myPortal for Desktop|pdf}}
 
  
 
== Software Deployment  ==
 
== Software Deployment  ==
  
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myPortal for Desktopp is part of OpenScape Office SW image. It can be downloaded from OpenScape Office by using the ServiceCenter within the administration portal or the Samba shared drive. Details are described within the user manual.
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myPortal for Desktopp is part of OpenScape Business. <br/>
 +
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
  
 
== Licensing ==
 
== Licensing ==
−
 
+
A license is required for for every user for the operation of myPoprtal for desktop. <br/>
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In general the use of myPortal for desktop is licensed.  
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For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Mitel/Unify Partner Portal.
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Licenses are Licenses are deployed via the Central License Server (CLS) and imported within OpneScape Office
 
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Depending on the kind of license differnt featured are available.
 
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=== License upgrade ===
 
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myPortal for Desktopn licenses can be upgraded.
 
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=== Demo licenses ===
 

Latest revision as of 10:04, 20 August 2024

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myPortal Favorites screenshot

myPortal for Desktop is a Java based client for accessing the unified communication functions of OpenScape Business from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.

myPortal for Desktop SW is part of OpenScape Business SW and bound to the SW version of the communication platform.


Overview

Features

Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, myPortal for Desktop can, for example, also be used to access voicemails and faxes. The following screenshots shows some the different graphical user interface options and pop out options for additional feature values (conference, voicemail, call journal, etc.).

Classic and Modern Skin


myPortal for Desktop provides:

  • Directories
  • Favorites List
  • Journal for calls
  • Desktop Dialing
  • Screen pops
  • Presence status
  • CallMe service with ONS (One Number Service)
  • Status-based call forwarding
  • Personal AutoAttendant
  • Conferences (ad-hoc or managed)
  • Call Recording
  • Instant Messaging incl. multi user chat
  • Voice and Fax messages
  • Integration of OpenScape Web Collaboration (Video, Screenshare, Fileupload)

Configuration Overview

myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC. myPortal connects to OpenScape Business via Ethernet LAN with TCP/IP protocol.

Requirements

Telecommunication systems

Platform

  • OpenScape Business V3, embedded with the new V3 Mainboard Controller for X1, X3, X5, X8 and Business S.

Supported Telephones

Phones which are supported by myPortal for desktop depend on the respective communication platform.

OpenScape Business

  • OpenScape DeskPhone CP100, 200, 400, 600/E
  • OpenStage HFA/SIP
  • OpenScape Desk Phone IP 35G/55G HFA/SIP
  • OpenStage T
  • OpenScape Personal Edition HFA/SIP
  • OpenScape Business Cordless
  • OpenScape Cordless IP V2
  • OpenStage WL3
  • OpenScape WLAN Phone WL4
  • Mitel SIP phones from third parties that support 3PCC
  • via Unify Phone (3rd Party CTI Control)
  • Analog telephone

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC The following values are showing the minimum requirements:

  • 2x2 GHz CPU
  • RAM: 2 GB
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution

MAC Client PC

  • Processor type: Intel Core 2 Duo 2 GHz
  • Memory: 2 GB 667 MHz DDR RAM

Terminal Server

The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

PC software

Please note
Support for the UC Suite clients for Microsoft Windows 7 and Microsoft Windows 2007/2010/2013 Server will end at the same time as the end of support for these products by Microsoft. Those operating systems will no longer be supported.

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 10/11

Terminal Server Operating Systems

  • Microsoft Windows 2022 Server 64 Bit
  • MS Terminal Server 2022
  • Microsoft Windows 2019 Server 64 Bit
  • MS Terminal Server 2019
  • Citrix XenApp 7.18 (Desktop Mode)
  • Citrix XenDesktop 7.18 Server (64 Bit)

Application Software

  • Oracle Java SE >= 1.8.x (32 Bit or 64 Bit)
  • Open JDK V8 or higher (32 Bit or 64 Bit)
  • Apple Java >= 1.6.x


Internet Browser

myPortal for Desktop can be used in combination with the following web browsers:

  • Microsoft Internet Explorer Version 10
  • Mozilla Firefox Version 19 or later

Licenses

A license is required for each user, who wants to use myPortal for Desktop.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Mitel/Unify Partner Portal

Documentation

User manual

The user manual can be downloaded from:

  • Communication system via the Administration Portal
  • Mitel/Unify Partner Portal
  • Please also ask your responsible Mitel/Unify Service Partner

Software Deployment

myPortal for Desktopp is part of OpenScape Business.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

A license is required for for every user for the operation of myPoprtal for desktop.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Mitel/Unify Partner Portal.

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