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Difference between revisions of "Developer Program - OSCC"

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__NOTOC__
 
__NOTOC__
 
<p style="text-align:right"> [[Developer_Program_-_OpenScape_Voice |OpenScape Voice]] | [[Developer_Program_-_OpenScape_SBC|OpenScape SBC]] | [[Developer_Program_-_OpenScape_Branch|OpenScape Branch]] | [[Developer_Program_-_OpenScape_4000|OpenScape 4000]] <br/>
 
<p style="text-align:right"> [[Developer_Program_-_OpenScape_Voice |OpenScape Voice]] | [[Developer_Program_-_OpenScape_SBC|OpenScape SBC]] | [[Developer_Program_-_OpenScape_Branch|OpenScape Branch]] | [[Developer_Program_-_OpenScape_4000|OpenScape 4000]] <br/>
[[Developer_Program_-_OpenScape_UC|OpenScape UC]] | [[Developer_Program_-_Integration_Connectors|OSCC-E Integration Connectors]] | [[Developer_Program_-_OpenStage|OpenStage]] | [[Developer_Program_-_OSCC|OpenScape Contact Center]] </p>
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[[Developer_Program_-_OpenScape_UC|OpenScape UC]] | [[Developer_Program_-_Integration_Connectors|OSCC-E Integration Connectors]] | [[Developer_Program_-_OpenStage|OpenStage]] | [[Developer_Program_-_OSCC|OpenScape Contact Center]] | [[OpenScape_First_Response_ESI_NGCS_Solutions|OpenScape First Response ESInet/NGCS Solution]] | [[OpenScape_First_Response_PSAP_Solution|OpenScape First Response PSAP Solution]] </p>
  
  
== OpenScape Contact Center SDK DRAFT!!! ==
 
  
The Integration Connector facilitates quick and easy integration of CTI, Real-time and ACD functions in customer applications like customer relationship management (CRM) systems. It consists of a comprehensive interface library based on a platform independent abstraction layer, which allows deployments of even heterogeneous TC infrastructures in conjunction with a customer-specific CRM environment.
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== OpenScape Contact Center SDK ==
  
The interface library is provided as COM DLL/JAVA API. Thus, all languages in the .NET Framework, as well as C/C++, Visual Basic®, Delphi® and JAVA or any programming language for which a COM/JAVA implementation exists, can be used as development environment.
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The OpenScape Contact Center Software Development Kit (SDK) enables development of multimedia applications that integrate with the OpenScape Contact Center system. There are two modes to access the SDK
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* The earlier SDK with 32-bit COM control which can be used with any language that properly implements COM, including Visual Basic and Visual C++
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* The newer REST SDK Framework that consists of a REST interface, which allows sending commands from the application to the OpenScape Contact Center and sending monitoring events from the OpenScape Contact Center to the application
  
The Integration Connector is an integral part of the OpenScape Contact Center – Extensions suite hence a key building block in products like OpenScape Concierge (attendant console), AgentDesktop-Web (client application for contact center agents) etc. Further information about licensing can be requested from Unify sales offices or from Unify channel partners.
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[[Image:OpenScapeContact_Center_SDKs_overview.jpg]]
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The COM based SDK includes five Managers. As shown in the above diagram, the Managers in the SDK abstract a server away from the user so that the user does not need to know which OpenScape Contact Center server is required for which function. The REST SDK framework consists of a REST interface, requires configuration of a REST SDK profile via the Web Manager and the installation of the OpenScape Contact Center Application Server.
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The 32-bit COM based SDK is currently licensed by contract as part of the OpenScape Contact Center Partner program while the REST SDK has licensing control.  The following license options are available.
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L30280-A622-B607 OSCC Enterprise V11 REST SDK
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L30280-A622-B665 OSCC Enterprise V11 REST SDK 25 session bundle
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An integration user license is required for the custom client applications to connect to the OSCC system. Further information about licensing can be requested from Unify sales offices or from Unify channel partners.
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L30220-D601-A89 REST SDK Self Integrator Support
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This order position can be used by customers that need to develop their custom applications to integrate with the OpenScape Contact Center using the REST SDK and require support from our development team. The license covers 10 hours of development support time but is restricted to the diagnosis and analysis of problems relating to the OpenScape Contact Center interfaces and SDK’s. Support for commercial projects is excluded! To assure correct level of support Unify reserves the right to demand license owner to attend Developer training for the SDK provided by Unify Academy (via the Academy web portal https://academy.unify.com/ or via  mail to academy.exc@atos.net)
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== Technology Partner Program ==
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For manufacturers interested in the integration of their own solution, our Technology Partner Program is the right way to get started. Beside many other things this innovative program provide full access to the Unify OpenScape Contact Center Software Development Kit (SDK) and included enhanced Development support to enable our partners to expand the functionality of our contact center solution. It’s also the starting point on a path to get your product integrations certified (for further details and information, see also  https://unify.com/en/partners/technology-partners)
  
 
== OpenScape Contact Center Expert Discussion Forum ==
 
== OpenScape Contact Center Expert Discussion Forum ==
  
We encourage you to participate – according to your preferences - in the below Circuit Communities for a close exchange with Unify experts and peers. If you not yet registered follow the links below and sign up now! <br>
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We encourage you to participate – according to your preferences - in the below Communities for a close exchange with Unify experts and peers. If you not yet registered follow the links below and sign up now! <br>
'''==PLEASE UPDATE for OSCC needs!=='''
 
  
Partner Portal Login necessary: <br>
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Link: https://partner.unify.com/concierge/ucm/#/ucm/3096/2532/List/0
Service Community - [https://enterprise-businessarea.unify.com/portal/authsec/portal/cp/Home/CF565728-4908-4DA4-A691-122C1C033B55/26232878-50BE-48F2-BC2D-31FA1D752F73/DBEAD0CB-B9CE-4226-9379-BE0F29104088 ServiceConnect] <br>
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Presales Community - [https://enterprise-businessarea.unify.com/portal/authsec/portal/cp/Home/CF565728-4908-4DA4-A691-122C1C033B55/26232878-50BE-48F2-BC2D-31FA1D752F73/5E178ED0-1026-4943-84DF-64009877B967 - TechConnect] <br>
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All Marketing, Sales and TechConnect Channels can be found here.
Sales Community - [https://enterprise-businessarea.unify.com/portal/authsec/portal/cp/Home/CF565728-4908-4DA4-A691-122C1C033B55/26232878-50BE-48F2-BC2D-31FA1D752F73/AA779AFC-B7A3-478F-B5B9-C10BFFB82110Partner SalesConnect]
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These services are restricted to registered partners since a PRM/Account is required to access the communities.
  
 
== Associated Documentation ==
 
== Associated Documentation ==
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{{File-DL|OpenScape_Contact_Center_V10R4_SDK Programming_Guide|pdf|en}}
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{{File-DL|OpenScape_Contact_Center_Enterprise_V11_REST_SDK_Framework.pdf|pdf|en}}
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<br>
  
 
== Developer Services for the OSCC SDK ==
 
== Developer Services for the OSCC SDK ==
  
We provide integration training courses adjusted to your specific needs. Please contact us to discuss further details via [mailto:academy.exc@atos.net academy.exc@atos.net] or visit the website of our training academy via the following URL
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We provide integration training courses adjusted to your specific needs. Please visit the website of our training academy via the following URL
[https://https://academy.unify.com https://academy.unify.com]
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[https://academy.unify.com https://academy.unify.com]
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== OpenScape Contact Center SDK FAQs ==
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Please also see our FAQ Page: '''[[OpenScape_Contact_Center_SDK_FAQ|OpenScape Contact Center SDK FAQ]]'''

Latest revision as of 15:47, 22 August 2024



OpenScape Voice | OpenScape SBC | OpenScape Branch | OpenScape 4000
OpenScape UC | OSCC-E Integration Connectors | OpenStage | OpenScape Contact Center | OpenScape First Response ESInet/NGCS Solution | OpenScape First Response PSAP Solution


OpenScape Contact Center SDK

The OpenScape Contact Center Software Development Kit (SDK) enables development of multimedia applications that integrate with the OpenScape Contact Center system. There are two modes to access the SDK

  • The earlier SDK with 32-bit COM control which can be used with any language that properly implements COM, including Visual Basic and Visual C++
  • The newer REST SDK Framework that consists of a REST interface, which allows sending commands from the application to the OpenScape Contact Center and sending monitoring events from the OpenScape Contact Center to the application

OpenScapeContact Center SDKs overview.jpg


The COM based SDK includes five Managers. As shown in the above diagram, the Managers in the SDK abstract a server away from the user so that the user does not need to know which OpenScape Contact Center server is required for which function. The REST SDK framework consists of a REST interface, requires configuration of a REST SDK profile via the Web Manager and the installation of the OpenScape Contact Center Application Server.

The 32-bit COM based SDK is currently licensed by contract as part of the OpenScape Contact Center Partner program while the REST SDK has licensing control. The following license options are available.

L30280-A622-B607 OSCC Enterprise V11 REST SDK

L30280-A622-B665 OSCC Enterprise V11 REST SDK 25 session bundle

An integration user license is required for the custom client applications to connect to the OSCC system. Further information about licensing can be requested from Unify sales offices or from Unify channel partners.

L30220-D601-A89 REST SDK Self Integrator Support

This order position can be used by customers that need to develop their custom applications to integrate with the OpenScape Contact Center using the REST SDK and require support from our development team. The license covers 10 hours of development support time but is restricted to the diagnosis and analysis of problems relating to the OpenScape Contact Center interfaces and SDK’s. Support for commercial projects is excluded! To assure correct level of support Unify reserves the right to demand license owner to attend Developer training for the SDK provided by Unify Academy (via the Academy web portal https://academy.unify.com/ or via mail to academy.exc@atos.net)

Technology Partner Program

For manufacturers interested in the integration of their own solution, our Technology Partner Program is the right way to get started. Beside many other things this innovative program provide full access to the Unify OpenScape Contact Center Software Development Kit (SDK) and included enhanced Development support to enable our partners to expand the functionality of our contact center solution. It’s also the starting point on a path to get your product integrations certified (for further details and information, see also https://unify.com/en/partners/technology-partners)

OpenScape Contact Center Expert Discussion Forum

We encourage you to participate – according to your preferences - in the below Communities for a close exchange with Unify experts and peers. If you not yet registered follow the links below and sign up now!

Link: https://partner.unify.com/concierge/ucm/#/ucm/3096/2532/List/0

All Marketing, Sales and TechConnect Channels can be found here.

These services are restricted to registered partners since a PRM/Account is required to access the communities.

Associated Documentation

The documentation details how to provision the Integration Connector SDK programmatically through the usage of the standard library calls.


pdf-en.png  OpenScape_Contact_Center_V10R4_SDK Programming_Guide


pdf-en.png  OpenScape_Contact_Center_Enterprise_V11_REST_SDK_Framework.pdf


Developer Services for the OSCC SDK

We provide integration training courses adjusted to your specific needs. Please visit the website of our training academy via the following URL https://academy.unify.com

OpenScape Contact Center SDK FAQs

Please also see our FAQ Page: OpenScape Contact Center SDK FAQ