Developer Program - OSCC

OpenScape Voice | OpenScape SBC | OpenScape Branch | OpenScape 4000
OpenScape UC | OSCC-E Integration Connectors | OpenStage | OpenScape Contact Center | OpenScape First Response ESInet/NGCS Solution | OpenScape First Response PSAP Solution

OpenScape Contact Center SDK

The OpenScape Contact Center Software Development Kit (SDK) enables development of multimedia applications that integrate with the OpenScape Contact Center system. There are two modes to access the SDK

• The earlier SDK with 32-bit COM control which can be used with any language that properly implements COM, including Visual Basic and Visual C++
• The newer REST SDK Framework that consists of a REST interface, which allows sending commands from the application to the OpenScape Contact Center and sending monitoring events from the OpenScape Contact Center to the application

The COM based SDK includes five Managers. As shown in the above diagram, the Managers in the SDK abstract a server away from the user so that the user does not need to know which OpenScape Contact Center server is required for which function. The REST SDK framework consists of a REST interface, requires configuration of a REST SDK profile via the Web Manager and the installation of the OpenScape Contact Center Application Server.

The 32-bit COM based SDK is currently licensed by contract as part of the OpenScape Contact Center Partner program while the REST SDK has licensing control. The following license options are available.

L30280-A622-B607 OSCC Enterprise V11 REST SDK

L30280-A622-B665 OSCC Enterprise V11 REST SDK 25 session bundle

An integration user license is required for the custom client applications to connect to the OSCC system. Further information about licensing can be requested from Unify sales offices or from Unify channel partners.

L30220-D601-A89 REST SDK Self Integrator Support

This order position can be used by customers that need to develop their custom applications to integrate with the OpenScape Contact Center using the REST SDK and require support from our development team. The license covers 10 hours of development support time but is restricted to the diagnosis and analysis of problems relating to the OpenScape Contact Center interfaces and SDK’s. Support for commercial projects is excluded! To assure correct level of support Unify reserves the right to demand license owner to attend Developer training for the SDK provided by Unify Academy (via the Academy web portal https://academy.unify.com/ or via mail to academy.exc@atos.net)

Technology Partner Program

For manufacturers interested in the integration of their own solution, our Technology Partner Program is the right way to get started. Beside many other things this innovative program provide full access to the Unify OpenScape Contact Center Software Development Kit (SDK) and included enhanced Development support to enable our partners to expand the functionality of our contact center solution. It’s also the starting point on a path to get your product integrations certified (for further details and information, see also https://unify.com/en/partners/technology-partners)

OpenScape Contact Center Expert Discussion Forum

We encourage you to participate – according to your preferences - in the below Communities for a close exchange with Unify experts and peers. If you not yet registered follow the links below and sign up now!

Link: https://partner.unify.com/concierge/ucm/#/ucm/3096/2532/List/0

All Marketing, Sales and TechConnect Channels can be found here.

These services are restricted to registered partners since a PRM/Account is required to access the communities.

Associated Documentation

The documentation details how to provision the Integration Connector SDK programmatically through the usage of the standard library calls.

  OpenScape_Contact_Center_V10R4_SDK Programming_Guide

  OpenScape_Contact_Center_Enterprise_V11_REST_SDK_Framework.pdf

Developer Services for the OSCC SDK

We provide integration training courses adjusted to your specific needs. Please visit the website of our training academy via the following URL https://academy.unify.com

OpenScape Contact Center SDK FAQs

Please also see our FAQ Page: OpenScape Contact Center SDK FAQ