CallBridge Collection

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Overview

The CallBridge Collection is a suite of specific CorNet TS TAPI Service Providers (CorNet TS TSPs) grouped as a small powerful middleware application that provides open interfaces to implement 1st Party Computer Telephony Integration (CTI).

Beneath the communication platforms and devices of the current portfolio of Unify CallBride Collection supports also older devices and platforms, which have been replaced by new models, versions or which have been phased out over the time.

Please Note:
Unify supports the functionality of CallBridge Collection in combination with communication systems and devices of the current Unify product portfolio, which are released within the actual technical release note of Callbride Collection. Devices and communications platforms, which are no longer part of the Unify product portfolio are not blocked within the installation and administration of CallBridge Collection, but in case of problems of any kind Unify does not give any support. The same applies for the support of actual Microsoft Windows Operating systems in case that a specific constellation has been released only for an older version of the Operation system.

Features

• Service provider for first party telephony applications.
• Runs with TAPI Versions 2.x and 3.0
• Supports applications written for TAPI Versions 1.3, 1.4, 2.x and 3.0.
• Operates in a phone-centric connectivity model.
• Supports one phone device, which has to be connected via serial COM, USB or IP interface.
• Supports one line device.
• Supports device-specific extensions.

TAPI Service Provider Variants

For historical reasons CallBridge Collection consists of three different TAPI service providers:

CallBridge IP

CallBridge IP is the TAPI service provider for PC-based telephony using OpenStage HFA telephones via LAN and OpenStage 60/80 T telephones via IP-over-USB protocol.

Figure: CallBridge IP with OpenStage HFA devices connected to OpenScape Business

CallBridge TU

CallBridge TU is a TAPI service provider for PC-based telephony using OpenStage 30/40 T telephones via a USB interface.

Figure: CallBridge TU with OpenStage T devices connected to OpenScape Business

CallBridge TA

CallBridge TA is a TAPI service provider for PC-based telephony using devices with RS232 interface. Within portfolio of Unify only devices with IP or USB interface are available. Therefore CallBride TA can be used only in combination with old devices like: Optiset E telephones with an Optiset E data adapter or Optiset E control adapter.

Figure: CallBridge TA with optiset E devices connected to HiPath 3000

Compatibility Matrix

The following information is related to CallBride Collection V2R3.3.0

The table below shows a general compatibility matrix of each CallBridge TSP regarding communication system family, devices and adapters.
Please note within this context:
Unify supports only released communications platforms, devices and adapters, which are still available in the actual product portfolio. For discontinued products and PC operating systems no support is given in general. This applies also for discontinued components in combination wirh the actual CallBridge collection SW. For details about supported devices see also the release note of the platform.

Product	CallBridge IP	CallBridge TU	CallBridge TA
Telephone	OpenStage 15 HFA	OpenStage 30 T	optiset E basic
	OpenStage 20 HFA	OpenStage 40 T	optiset E advance
	OpenStage 20E HFA	optiPoint 500 basic	optiset E advance plus
	OpenStage 40 HFA	optiPoint 500 standard	optiset E advance conference
	OpenStage 60 HFA	optiPoint 500 standard SL	optiset E memory
	OpenStage 80 HFA	optiPoint 500 advance
	OpenStage 60 T	optiPoint 600 office TDM
	OpenStage 80 T
	optiPoint 410 entry HFA
	optiPoint 410 economy HFA
	optiPoint 410 economy plus HFA
	optiPoint 410 standard HFA
	optiPoint 410 advance HFA
	optiPoint 420 economy HFA
	optiPoint 420 economy plus HFA
	optiPoint 420 standard HFA
	optiPoint 420 advance HFA
	optiPoint 600 office HFA
Adapter	optiPoint acoustic adapter	optiPoint acoustic adapter	optiset E akustik Adapter
	optiPoint recorder adapter	optiPoint ISDN adapter	optiset E contact Adapter
		optiPoint recorder adapter	optiset E control Adapter
			optiset E data Adapter
			optiset E headset Adapter
			optiset E headset plus Adapter
			optiset E ISDN Adapter
Communication platform	OpenScape Business	OpenScape Business	HiPath 4000 (< V2 *1)
	OpenScape Office	OpenScape Office	HiPath 3000 (< V7 *1)
	HiPath OpenOffice EE/ME	HiPath OpenOffice EE/ME	HiPath AllServe 150 *1
	HiPath 4000 (< V2 *1)	HiPath 4000 (< V2 *1)	Hicom 300 E / H *1
	HiPath 3000 (< V7 *1)	HiPath 3000 (< V7 *1)	Hicom 150 E / H *1
	HiPath 2000 (< V2 *1)	HiPath 2000 (< V2 *1)	Hicom 100 E *1
		HiPath AllServe 150 *1
		Hicom 300 E / H *1
		Hicom 150 E / H *1
		Hicom 100 E *1

( *1 only supported in combination with a Windows 32 bit operating system

Prerequisites

For operation of CallBride collection some HW / SW prereqisites have to be fulfilled

HW/SW prerequisites

Computer HW

Minimum HW-requirements

• Pentium or compatible CPU
• 128 MB RAM
• 25 MB free hard disk memory
• A free physical interface
  • Ethernet LAN Interface for CallBride IP
  • USB Interface for CallBride TU
  • RS232 Interface for CallBride TA

Please note:
The Microsoft Windows operating system and the used application may require a more powerful processor, RAM and more memory space on the hard disk..

Computer SW

Operating systems

• Microsoft Windows XP (32 Bit) Service Pack: SP3
• Microsoft Windows Vista (32/64 Bit) Service Pack: SP2
• Microsoft Windows 7 (32/64 Bit) Service Pack: SP1
• Microsoft Windows 8 32/64 bit except Windows RT
• Microsoft Windows 8.1 32/64 bit except Windows RT

Please note:

For the following platform 64 bit version of Microsoft Windows Vista, Windowes 7 or Windows 8.x can only be used with Callbridge Collection from a specific SW version on upwards:

• HiPath 2000 ≥ V2
• HiPath 3000 ≥ V7
• HiPath 4000 ≥ V2
• HiPath OpenOffice EE/ME

Microsoft Server operating systems have not been tested in combination with CallBridge collection and are not released for CallBride Collection V2. Some devices connected to older communication platform version are only supported by 32 bit OS. For more information see compatibility matrix.

Cabeling

Depending on the used CallBride variant different cables for the connection between computer and telephone device are required.

• Ethernet 10 / 100 base T cable for connection of CallBride IP
• USB cable for connection of CallBridge TU
  • A standard USB cable (with USB Type A and Type B plugs) can be used for OpenStage 30/40/60/80 T
  • A specific USB cable with Type A and an angled Type B plug has to be used for optiPoint 500 telephones. (e.g. S30267-Z360-A30)
• RS232(V.24) 1:1 cable
  • 25pin male to 9 pin female cable for connection using the data adapter
  • 9 pin male to 9 pin female cable and a data- or control- adapter for connection of CallBride TA

Documentation

Some documents in various languages are available for CallBridge Collection. As there are:

• Datasheets
• Installation manuals
• Technical release note

The documents can be obtained from the following source:

• Partner Portal of Unify

Software Delivery / Deployment

The CallBridge Collection software package can be downloaded free of charge from the Software Download Server (SWS) within the Partner Portal of Unify. The package contains, in addition to the TAPI service provider setup, all necessary USB drivers, the installation manual and a README.TXT with up-to-date information on the product.

Licensing

Callbridge Collection SW is not licensed

Further technical Information =

How To

Suitable task descriptions with links to corresponding procedures in the How To article(s)

Whitepapers

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