CallBridge Collection

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Overview

The CallBridge Collection is a suite of specific CorNet TS TAPI Service Providers (CorNet TS TSPs) grouped as a small powerful middleware application that provides open interfaces to implement 1st Party Computer Telephony Integration (CTI).

For historical reasons CallBridge Collection consists of three different TAPI service provider:

• CallBridge TA,
• CallBridge TU,
• CallBridge IP

Beneath the communication platforms and devices of the current portfolio of Unify these TAPI Service Providers (TSP) support also older devices and platforms which have been replaced by new models, vesions or which have been phased out over the time.

Please Note:
Unify supports the functionality of CallBridge Collection in combination with communication systems and devices of the current Unify product portfolio, which are released within the actual technical release note of Callbride Collection.
Devices and communications platforms, which are no longer part of the Unify product portfolio are not blocked within the installation and administration of CallBridge Collection, but in case of problems of any kind Unify does not give any support. The same applies for the support of actual Microsoft Windows Operating systems in case that a specific constellation has been released only for an older version of the Operation system.

Compatibility Matrix (>= V2 R2.1.0)

The table below shows a general compatibility matrix of each CallBridge TSP regarding specific components of:

• HiPath communication system family
• Supported Devices
• CallBridge Collection's workstation Operative System

Component	CallBridge TA	CallBridge TU	CallBridge IP
HiPath Communication System	Hicom 100 E (>= V2.0.1)	Hicom 100 E (>= V2.0.1)	HiPatah 2000
	Hicom 150 E / H	Hicom 150 E / H	HiPath 3000 V3.0 >= SMR09
	Hicom 300 E / H	Hicom 300 E / H	HiPath 3000 V4.0 >= SMR02
	HiPath AllServe 150	HiPath AllServe 150	HiPath 3000 V5.0 >= SMR03
	HiPath 3000	HiPath 3000	HiPath 3000 >= V6.0
	HiPath 4000	HiPath 4000	HiPath 4000 V1.0 >= SMR12
			HiPath 4000 >= V2.0
			HiPath OpenOffice ME/EE
Phones	optiset E basic	optiPoint 500 basic	optiPoint 410 entry HFA
	optiset E advance	optiPoint 500 standard	optiPoint 410 economy HFA
	optiset E advance plus	optiPoint 500 standard SL	optiPoint 410 economy plus HFA
	optiset E advance conference	optiPoint 500 advance	optiPoint 410 standard HFA
	optiset E memory	OpenStage 30 T (1)	optiPoint 410 advance HFA
		OpenStage 40 T	optiPoint 420 economy HFA
			optiPoint 420 economy plus HFA
			otiPoint 420 standard HFA
			optiPoint 420 advance HFA
			OpenStage 15 HFA
			OpenStage 20 HFA
			OpenStage 20E HFA
			OpenStage 40 HFA
			OpenStage 60 HFA
			OpenStage 80 HFA
			OpenStage 60 T
			OpenStage 80 T
Adapter	optiset E data adapter
	optiset E control adapter
Operating Systems	Microsoft Windows 2000 >= SP4 <br\> Microsoft Windows XP 32 Bit >= SP3 <br\> Microsoft Windows Server 2003 R2 32 Bit >= SP2 <br\> Microsoft Windows Vista 32 Bit >= SP2 <br\> Microsoft Windows 7 32Bit (1) <br\> Microsoft Vista/Windows 7 64Bit (2)

(1) CallBridge Collection with software version >= V2 R2.1.0 required

(2) Windows Vista/7 64 bit (>= V2 R3.0.0): CallBridge Collection supports Windows Vista/7 64 bit. But only, if the telephone is connected to one of following communication systems:

• HiPath 2000 ≥ V2
• HiPath 3000 ≥ V7
• HiPath 4000 ≥ V2
• HiPath OpenOffice EE/ME

If the telephone is connected to another communcation system, CallBridge Collection supports only Windows XP/Vista/7/2003 32 bit.

Requirements

HW / SW

• CallBridge TA
  • A free COM port (COM1-COM16)
  • A suitable V.24 cable for connecting the telephone to the computer
  • 10 MB free memory on the hard disk

• CallBridge TU
  • A free USB port
  • A USB cable for connecting the telephone to the computer. For optiPoint 500/600 "USB cable with angled connector" (ref. no. S30267-Z360-A30) is recommended.
  • 10 MB free memory on the hard disk

• CallBridge IP
  • The computer and the corresponding IP telephone must be interconnected via LAN.
  • 10 MB free memory on the hard disk

Documentation

Some documents in various languages are available for CallBridge Collection. As there are:

• Datasheets
• Installation manuals
• Technical release note

The documents can be obtained from the following source:

• Partner Portal of Unify

How To

Suitable task descriptions with links to corresponding procedures in the How To article(s)

Whitepapers

Suitable white paper document titles with links to the corresponding White Paper article(s)

See also

• Callbridge for Data (CB4D)

External links

Suitable links to external web pages