OpenScape Business

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Overview

OpenScape Business is the most flexible, unified and future proof Unified Communication and Collaboration (UCC) solution designed for small and medium-sized enterprises (SMB) with:

• UCC for Standalone and Multisite environments
• Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax
• UI Integration of OpenScape Web Collaboration

OpenScape Business offers SMB enterprises the answer to their demands in one solution, providing the easy way from Voice to UCC, from full IP to hybrid TDM, incl. Web Collaboration, voice and fax message boxes, notification service, mobility, a Multimedia Contact Center and presence status functions. As standalone system up to 500 subscribers and in networked systems up to 1000 subscribers can be connected.

Features

OpenScape Business combines the best of the HiPath 3000 and OpenScape Office in a unified software solution architecture based on modern and innovative communication technologies.

• All-In-One Unified Communication solution for small and medium enterprises for up to 1000 users
  • Integrated voice services
  • Presence management (presence status)
  • Drag and Drop Conference
  • Visual voicemail
  • Instant Messaging (IM)
  • Mobility
  • Directory access with database connection
  • Fax support
  • Integration into business processes

• Multichannel Contact Center

• Integration of OpenScape Web Collaboration

• Multiple Sites support

• Unified solution architecture
  • Scalable and flexible HW / SW and licensing
  • Easy to handle migration from HiPath 3000 to OpenScape Business

System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced.

For detailled feature descriptions have a look into the OpenScape Busisness Datasheet which is availabe within the Documentation Section of this wiki site.

OpenScape Business Product Familiy

• Several HW versions are available within the OpenScape Office product family:

	OpenScape Business X3	OpenScape Business X5	OpenScape Business X8	OpenScape Business S
Rack systems	rack version
Wall systems
Server systems
BRI trunks PRI trunks ITSP trunks Analog Stations Digital Phones IP Phones DECT Phones DECT Bases Max trunks Max stations	20 0 60 t.b.d. t.b.d. t.b.d. t.b.d. t.b.d. t.b.d. t.b.d.	52 30 60 t.b.d. t.b.d. t.b.d. t.b.d. t.b.d. t.b.d. t.b.d.	64 180 60 t.b.d. t.b.d. t.b.d. t.b.d. t.b.d. t.b.d. t.b.d.	n/a n/a 60 t.b.d. t.b.d. t.b.d. t.b.d. t.b.d. t.b.d. t.b.d.

Voice Features

• Making calls: Setting up a connection, e.g., via speed dialing or directories
• Call Signaling, Calling Line ID: CLIP, CLIR, COLP und COLR.
• Functions during the call: Holding, redirecting and transferring calls
• Controlling availability: Call forwarding and call forwarding - no answer
• Conferencing: Different types of application-controlled and phone-controlled conferences
• Optimizing communication: Handling calls more efficiently and sending texts to internal subscribers
• Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text output
• Working in a team (groups): Multiple subscribers and phones can be reached under one station number
• UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).
• Emergency Calls: Hotline/Hotline after timeout or an emergency service
• etc.

Connectable Phones and Devices

• Analog Phones
  

• TDM Phones
  

• IP phones (HFA)
  

• SIP phones / IP adapter

• Key modules

• WLAN Phones

• HiPath Cordless

• PC clients (HFA)

• Add-on devices

Mobility options for mobile employees

OpenScape Office Business provides a variety of services such as , Hot Desking and mobile telephony integration to optimally support the deployment of mobile employees.

Unified Communications

OpenScape Business provides two alternativ flavours of Unified Communications, depending on the needs:

UC Smart

UC Smart SW is fully embedded within the OpenScape Business SW running on the motherboard of OpenScape Business X3/X5 and X8. It comprises the Unified Communications and Collaborations features of the HiPath 3000 WebServices.

• Presence incl. status based announcements
  
• Favorites incl. Call Status
  
• Visual VoiceMail Control
  
• Ad Hoc Conferencing
  
• Directory Access
  
• Chat
  
• Reminder
  

The UC Smart solution offers two UC clients:

• myPortal Smart
• my Portal for Mobile

UC Suite
UC Suite provides the Unified Communications and Collaborations solution known from OpenScape Office LX/MX/HX. UC suite comprises extensive Functions for such as presence management (Presence status), drag and drop conferencing, visual voicemail (Voicemail), multichannel contact center, IM (Instant Messaging IM), Mobility, directory access with database connection, fax, integration into Business processes and the connection of OpenScape Web Collaboration.

Operation of UC Suite requires the "UC Booster Card", which is plugged on the motherbord of OpenScape Business. As an alternative, in case of extended number of Unified Communications users, an external "UC Booster Server" has to be connected to Open Scape Business.

The UC Suite solution offers several Unified Communbications clients:

• myPortal for Desktop
• myPortal for Outlook as Add On for Microsoft Outlook
• my Portal for Mobile - for mobile devices as Smartphones or tablet PCs
• myAttendant

Multichannel Contact Center

The multichannel Contact Center option is available for OpenScape Business UC Suite

Additional information about the OpenScape Business contact center versions can be found within this Wiki using the following link:

• OpenScape Business Contact Center

The Contact Center option offers two clients for use within the contact center environment:

• myAgent as agent and supervisor desktop application
• myReports as client for report creation

OpenScape Business Clients

Solution	Client	Recommended for	'	Remarks
		UC Smart	UC Suite
UC	myPortal Smart	x		UC-Desktop-Client
	myPortal for Desktop		x	Enhanced UC-Desktop-Client
	myPortal for Outlook		x	UC-Outlook-Integration
	myPortal for OpenStage	x	x	For OpenStage 60 HFA
Mobility	myPortal for Mobile	x	x	Mobility-Client for Smartphones
	myPortal for Tablet	x	x	Like my myPortal for Mobile but optimized for Tablet PC and slightly different feature set
	myAgent
Attendant	OpenScape Business Attendant	x	x	Attendant optional with UC presence
	myAttendant		x	UC Attendant
	Company Auto Attendant	x	x	Slightly differnt featureset within UC Smart and UC Suite
Contact Center	myAgent		x	Contact Center Client
	myReports		x	myReports can also be used for Contact Center independent UC user reports

myPortal Smart
is the desktop client for the UC Smart solution. myPortal Smart is available for For Apple MAC OS & Windows
Additional information about the myPortal Smart featureset can be found within the following link

• myPortal Smart

myPortal for Desktop
presents the full suite of OpenScape Business UC features from a single window
Additional information can be found within this Wiki using the following links:

• myPortal for Desktop

myPortal for Outlook

• all of the functionality in myPortal for Desktop available as an MS Outlook toolbar!
• enables users to access all of their communications - voice, conferencing, voicemail, fax, IM, email, and contacts - directly from within MS Outlook
• Users can click to dial any number from any Microsoft application
  

Additional information can be found within this Wiki using the following links:

• myPortal for Outlook

myPortal for Mobile

• delivers OpenScape Business UC features onto your mobile web-enabled smart phone
• independent of your current location
• manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals
• select preferred calling procedure to utilize optimal voice calling rates
  

Additional information can be found within this Wiki using the following links:

• myPortal for Mobile

myPortal for Tablet

• delivers OpenScape Business UC features onto your Tablet PC
• manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals
  

Additional information can be found within this Wiki using the following links:

• myPortal for Tablet

myPortal for OpenStage

• OpenScape Office UC presence and visible voicemail features to OpenStage 60/80 desktop phones
• easy changes of OpenScape Office presence status
• visually access, query and control personal voicemail-box
  

Additional information can be found within this Wiki using the following links:

• myPortal for OpenStage

myAttendant

• presence-aware switchboard application used by administrators, dispatchers or supervisor
• presents a single, consolidated view of all of the company’s users and their presence status, making it easy to transfer calls to employees when they are available
  

Additional information can be found within this Wiki using the following links:

• myAttendant

myAgent
Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history)
Additional information can be found within this Wiki using the following links:

• myAgent

myReports
myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views.
Additional information can be found within this Wiki using the following links:

• myReports

Embedded Application and Services

• OpenStage GateView
• OpenScape Business Directory Service
• OpenScape Business Application Launcher
• Presence Manager (DDS-Server)
• CSTA Message Dispatcher (CMD)
• CSTA Service Provider (CSP)

TAPI Middelware / Service Provider

For openScape Business serveral TAPI Service Provider are available

1st Party TAPI Service Provider

1st Party system centric TAPI Servicre Provider

3rd Party TAPI Service Provider

Interfaces for external Applications

Physical Interface:
Ethernet LAN

Protocols:

• CSTA protocol
• WebService Interface protocol
• Call Data Records Interface protocol

Further Technical Information / Links

Supported PC HW
SEN does not provide PC hardware for OpenScape Busisenn S Server and the OpenScape Business UC Booster Server. The required server PC hardware must be purchased on the market.

Supported VoIP Providers

Citrix support

Microsoft Windows Terminal Server support

Microsoft Small Business Server Integration

Microsoft Exchange Server support

Microsoft Office 365 Integration

OpenScape Business VPN Client support for Teleworkers

Access to external directories

Interaction with 3rd Party Applications

Description of CSTA, TAPI, WebServices and CDR Interfaces

Frequently asked questions

How To Collection

Marketing Information

Sales and marketing oriented documents and presentations can be obtained using the following links:

• Partner Portal Web portal (login required).