myAttendant

myAttendant screenshot

myAttendant is a Java based client for accessing attendant and the unified communication functions of OpenScape Business or OpenScape Office from a Desktop PC.

Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.

myAttendant SW is part of OpenScape Business / Office SW and bound to the SW version of the communication platform.

The following description refers to OpenScape Business V1R2 and OpenScape Office V3R3.5. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business/Office

Overview

Features

Besides convenient dialing aids via phone directories and favorites, and information on the presence status of other subscribers, myAttendant can, for example, also be used to access voicemails and Fax messages. LAN messages (Instant Messaging) assist you in communicating with other internal subscribers.

myAttendant offers the following features:

Attendant functions
Favorites List
Journal for calls
Screen pops
Presence status
CallMe service
Status-based call forwarding
Personal AutoAttendant
Recording calls and conferences
Instant Messaging
Voice and Fax messages

Differences to previous versions (OpenScape Office only)

From OpenScape Office V3R3.5 on myPortal for Desktop offers:

Better support of Apple MAC OS system architecture
Support of Windows 8 Operating System (Details see below)

From OpenScape Office V3R3 on myPortal for Desktop offers:

Support of Web Collaboration
Support of adhoc conference out of 2-party call
Additional skins
Support of Mac OS

myPortal for Desktop – Modern Skin

A completely redesigned user interface of myPortal for Desktop offes a new user experience.
Two predefine and one customizable, highly scalable skins require less space at the desktop and offer less pop up Windows to the user without loss of functionality. The customization option offers the possibility to include a company logo or any other background images on a system-wide base. Scalability allows to use either the whole desktop, or to reduce space and to position the client on the desktop at any position or to send the client to the task bar.

myPortal for Desktop – MAC

myPortal for desktop for Apple MAC is available with same interface as under Microsoft Windows.

myPortal for Desktop for Apple MAC is available with same interface as under Microsoft Windows. However, due to the Apple MAC OS system architecture, the following functions are currently not supported:

Sending faxes
Outlook, Entourage Integration

From OpenScape Office V3R3.4 following improvements have been implemented

Desktop Dialling via clip board
OpenScape WEB Collaboration Integration

OpenScape WEB Collaboration can now started from Mac User in the same way as from Windows user

Calendar Integration (local Calendar)

Automatic presence change will be done depends on the founded key word (for e.g. meeting, break etc. ) in the subject line of ical (Calendar for Mac).

Integration of contacts from the local Mac adressbook.

This means that after the start of myPortal for desktop the local contacts from the Mac address book will be imported in the personal directory. These contacts can be for directory search and speed dialling.

Desktop Dialing and Hot Key Function

Desktop dialing function with hot keys and, optionally, the click & drag function familiar from OpenScape Office V1/V

Configuration Overview

myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC. myPortal connects to OpenScape Business / Office via Ethernet LAN with TCP/IP protocol.

Requirements

Telecommunication systems

Platform

OpenScape Business V1R2 or higher with UC Booster
OpenScape Office V3R3 or higher

Supported Telephones

Phones which are supported by myPortal for desktop depend on the respective communication platform.

OpenScape Business

OpenStage HFA
OpenStage SIP
OpenScape Desk Phone IP 35G/55G SIP (OpenScape Business only)
OpenStage T (not OpenScape Office MX/LX)
optiPoint 410 HFA
optiPoint 420 HFA
optiPoint 500 (not OpenScape Office MX/LX)
SIP phones from third parties that support 3PCC
Analog telephone
OpenScape Personal Edition HFA
OpenScape Personal Edition SIP
OpenScape Business Cordless (not OpenScape Office MX/LX)
OpenScape Cordless IP
optiPoint WL2 professional HFA (OpenScape Office only)

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC

2 GHz CPU
RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
100 Mbps LAN
XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution

MAC Client PC

Processor type: Intel Core 2 Duo 2 GHz
Memory: 2 GB 667 MHz DDR RAM

Terminal Server

The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

PC software

Please note
Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.

Desktop Operating Systems

Windows Client PCs

Microsoft Windows 8 (not RT)
Microsoft Windows 7
Microsoft Windows Vista
Microsoft Windows XP

Terminal Server Operating Systems

Microsoft Windows 2012, 2008 R2, 2008 and 2003 as Microsoft Terminal Server
Microsoft Windows 2008 R2, 2008 and 2003 as Citrix XenApp 5.0 or 6.0 Server

Application Software

Oracle Java >= 1.6.0_31 or 1.7.x (32 bit or 64 bit

Internet Browser

myPortal for Desktop can be used in combination with the following web browsers:

Microsoft Internet Explorer Version 10
Mozilla Firefox Version 19 or later

Licenses

A license is required for each user, who wants to use myPortal for Desktop.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Partner Portalof Unify.

Documentation

User manual

The user manual can be downloaded from:

Communication system via the Administration Portal
Customer Support Portal of Unify within the Internet
Partner Portal of Unify

Software Deployment

myPortal for Desktopp is part of OpenScape Business / Office SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

A license is required for for every user for the operation of myPoprtal for desktop.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Partner Portal of Unify

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