Difference between revisions of "CallBridge Collection"
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== Compatibility Matrix == | == Compatibility Matrix == | ||
The following information is related to CallBride Collection V2R3.3.0 <br> | The following information is related to CallBride Collection V2R3.3.0 <br> | ||
| − | The table below shows a general compatibility matrix of each CallBridge TSP regarding | + | <br> |
| − | + | The table below shows a general compatibility matrix of each CallBridge TSP regarding: Communication system family, devices and adapters. CallBride Collection <br> | |
| − | + | '''Please note within this context:''' <br> | |
| − | + | Unify supports only released communications platforms, devices and adapters, which are still available in the actual product portfolio. For discontinued products and PC operating systems no support is given in general. This applies also for discontinued components in combination wirh the actual CallBridge collection SW. For details about supported devices see also the release note of the platform. <br> | |
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| − | CallBride Collection | ||
| − | '''Please note:''' <br> | ||
| − | Unify supports only released communications platforms, devices and adapters, which are still available in the actual product portfolio. For discontinued products no support is given in general. This applies also for | ||
| − | For details about supported devices see also the release note of the platform. | ||
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Revision as of 13:10, 4 December 2013
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Contents
Overview
The CallBridge Collection is a suite of specific CorNet TS TAPI Service Providers (CorNet TS TSPs) grouped as a small powerful middleware application that provides open interfaces to implement 1st Party Computer Telephony Integration (CTI).
Beneath the communication platforms and devices of the current portfolio of Unify CallBride Collection supports also older devices and platforms, which have been replaced by new models, versions or which have been phased out over the time.
Please Note:
Unify supports the functionality of CallBridge Collection in combination with communication systems and devices of the current Unify product portfolio, which are released within the actual technical release note of Callbride Collection. Devices and communications platforms, which are no longer part of the Unify product portfolio are not blocked within the installation and administration of CallBridge Collection, but in case of problems of any kind Unify does not give any support. The same applies for the support of actual Microsoft Windows Operating systems in case that a specific constellation has been released only for an older version of the Operation system.
Features
- Service provider for first party telephony applications.
- Runs with TAPI Versions 2.x and 3.0
- Supports applications written for TAPI Versions 1.3, 1.4, 2.x and 3.0.
- Operates in a phone-centric connectivity model.
- Supports one phone device, which has to be connected via serial COM, USB or IP interface.
- Supports one line device.
- Supports device-specific extensions.
TAPI Service Provider Variants
For historical reasons CallBridge Collection consists of three different TAPI service providers:
CallBridge IP
CallBridge IP is the TAPI service provider for PC-based telephony using OpenStage HFA telephones via LAN and OpenStage 60/80 T telephones via IP-over-USB protocol.
Figure: CallBridge IP with OpenStage HFA devices connected to OpenScape Business
CallBridge TU
CallBridge TU is a TAPI service provider for PC-based telephony using OpenStage 30/40 T telephones via a USB interface.
Figure: CallBridge TU with OpenStage T devices connected to OpenScape Business
CallBridge TA
CallBridge TA is a TAPI service provider for PC-based telephony using devices with RS232 interface. Within portfolio of Unify only devices with IP or USB interface are available. Therefore CallBride TA can be used only in combination with old devices like: Optiset E telephones with an Optiset E data adapter or Optiset E control adapter.
Figure: CallBridge TA with optiset E devices connected to HiPath 3000
Compatibility Matrix
The following information is related to CallBride Collection V2R3.3.0
The table below shows a general compatibility matrix of each CallBridge TSP regarding: Communication system family, devices and adapters. CallBride Collection
Please note within this context:
Unify supports only released communications platforms, devices and adapters, which are still available in the actual product portfolio. For discontinued products and PC operating systems no support is given in general. This applies also for discontinued components in combination wirh the actual CallBridge collection SW. For details about supported devices see also the release note of the platform.
| Product | CallBridge IP | CallBridge TU | CallBridge TA |
| Telephone | OpenStage 15 HFA | OpenStage 30 T | optiset E basic |
| OpenStage 20 HFA | OpenStage 40 T | optiset E advance | |
| OpenStage 20E HFA | optiPoint 500 basic | optiset E advance plus | |
| OpenStage 40 HFA | optiPoint 500 standard | optiset E advance conference | |
| OpenStage 60 HFA | optiPoint 500 standard SL | optiset E memory | |
| OpenStage 80 HFA | optiPoint 500 advance | ||
| OpenStage 60 T | optiPoint 600 office TDM | ||
| OpenStage 80 T | |||
| optiPoint 410 entry HFA | |||
| optiPoint 410 economy HFA | |||
| optiPoint 410 economy plus HFA | |||
| optiPoint 410 standard HFA | |||
| optiPoint 410 advance HFA | |||
| optiPoint 420 economy HFA | |||
| optiPoint 420 economy plus HFA | |||
| optiPoint 420 standard HFA | |||
| optiPoint 420 advance HFA | |||
| optiPoint 600 office HFA | |||
| Adapter | optiPoint acoustic adapter | optiPoint acoustic adapter | optiset E akustik Adapter |
| optiPoint recorder adapter | optiPoint ISDN adapter | optiset E contact Adapter | |
| optiPoint recorder adapter | optiset E control Adapter | ||
| optiset E data Adapter | |||
| optiset E headset Adapter | |||
| optiset E headset plus Adapter | |||
| optiset E ISDN Adapter | |||
| Communication platform | OpenScape Business | OpenScape Business | HiPath 4000 (< V2 *1) |
| OpenScape Office | OpenScape Office | HiPath 3000 (< V7 *1) | |
| HiPath OpenOffice EE/ME | HiPath OpenOffice EE/ME | HiPath AllServe 150 *1 | |
| HiPath 4000 (< V2 *1) | HiPath 4000 (< V2 *1) | Hicom 300 E / H *1 | |
| HiPath 3000 (< V7 *1) | HiPath 3000 (< V7 *1) | Hicom 150 E / H *1 | |
| HiPath 2000 (< V2 *1) | HiPath 2000 (< V2 *1) | Hicom 100 E *1 | |
| HiPath AllServe 150 *1 | |||
| Hicom 300 E / H *1 | |||
| Hicom 150 E / H *1 | |||
| Hicom 100 E *1 | |||
Requirements
(1) CallBridge Collection with software version >= V2 R2.1.0 required
(2) Windows Vista/7 64 bit (>= V2 R3.0.0): CallBridge Collection supports Windows Vista/7 64 bit. But only, if the telephone is connected to one of following communication systems:
- HiPath 2000 ≥ V2
- HiPath 3000 ≥ V7
- HiPath 4000 ≥ V2
- HiPath OpenOffice EE/ME
If the telephone is connected to another communcation system, CallBridge Collection supports only Windows XP/Vista/7/2003 32 bit.
HW / SW
- CallBridge TA
- A free COM port (COM1-COM16)
- A suitable V.24 cable for connecting the telephone to the computer
- 10 MB free memory on the hard disk
- CallBridge TU
- A free USB port
- A USB cable for connecting the telephone to the computer. For optiPoint 500/600 "USB cable with angled connector" (ref. no. S30267-Z360-A30) is recommended.
- 10 MB free memory on the hard disk
- CallBridge IP
- The computer and the corresponding IP telephone must be interconnected via LAN.
- 10 MB free memory on the hard disk
Documentation
Some documents in various languages are available for CallBridge Collection. As there are:
- Datasheets
- Installation manuals
- Technical release note
The documents can be obtained from the following source:
- Partner Portal of Unify
How To
Suitable task descriptions with links to corresponding procedures in the How To article(s)
Whitepapers
Suitable white paper document titles with links to the corresponding White Paper article(s)
See also
External links
Suitable links to external web pages
