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Difference between revisions of "CallBridge Collection"

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| ||HiPath OpenOffice EE/ME||HiPath OpenOffice EE/ME||HiPath AllServe 150 *1
 
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Revision as of 12:56, 4 December 2013

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Icon linkarrow.gif Home  Icon linkarrow.gif OpenScape Business  Icon linkarrow.gif CallBridge Collection

Overview

The CallBridge Collection is a suite of specific CorNet TS TAPI Service Providers (CorNet TS TSPs) grouped as a small powerful middleware application that provides open interfaces to implement 1st Party Computer Telephony Integration (CTI).

Beneath the communication platforms and devices of the current portfolio of Unify CallBride Collection supports also older devices and platforms, which have been replaced by new models, versions or which have been phased out over the time.

Please Note:
Unify supports the functionality of CallBridge Collection in combination with communication systems and devices of the current Unify product portfolio, which are released within the actual technical release note of Callbride Collection. Devices and communications platforms, which are no longer part of the Unify product portfolio are not blocked within the installation and administration of CallBridge Collection, but in case of problems of any kind Unify does not give any support. The same applies for the support of actual Microsoft Windows Operating systems in case that a specific constellation has been released only for an older version of the Operation system.

Features

  • Service provider for first party telephony applications.
  • Runs with TAPI Versions 2.x and 3.0
  • Supports applications written for TAPI Versions 1.3, 1.4, 2.x and 3.0.
  • Operates in a phone-centric connectivity model.
  • Supports one phone device, which has to be connected via serial COM, USB or IP interface.
  • Supports one line device.
  • Supports device-specific extensions.

TAPI Service Provider Variants

For historical reasons CallBridge Collection consists of three different TAPI service providers:


CallBridge IP

CallBridge IP is the TAPI service provider for PC-based telephony using OpenStage HFA telephones via LAN and OpenStage 60/80 T telephones via IP-over-USB protocol.

CallBride IP with OpenStage HFA devices

Figure: CallBridge IP with OpenStage HFA devices connected to OpenScape Business

CallBridge TU

CallBridge TU is a TAPI service provider for PC-based telephony using OpenStage 30/40 T telephones via a USB interface.

CallBride TU with OpenStage T devices

Figure: CallBridge TU with OpenStage T devices connected to OpenScape Business

CallBridge TA

CallBridge TA is a TAPI service provider for PC-based telephony using devices with RS232 interface. Within portfolio of Unify only devices with IP or USB interface are available. Therefore CallBride TA can be used only in combination with old devices like: Optiset E telephones with an Optiset E data adapter or Optiset E control adapter.

CallBride TA with optiset E devices

Figure: CallBridge TA with optiset E devices connected to HiPath 3000

Compatibility Matrix

The following information is related to CallBride Collection V2R3.3.0 The table below shows a general compatibility matrix of each CallBridge TSP regarding specific components of:

  • HiPath communication system family
  • Supported Devices
  • CallBridge Collection's workstation Operative System


Product CallBridge IP CallBridge TU CallBridge TA
Telephone OpenStage 15 HFA OpenStage 30 T optiset E basic
OpenStage 20 HFA OpenStage 40 T optiset E advance
OpenStage 20E HFA optiPoint 500 basic optiset E advance plus
OpenStage 40 HFA optiPoint 500 standard optiset E advance conference
OpenStage 60 HFA optiPoint 500 standard SL optiset E memory
OpenStage 80 HFA optiPoint 500 advance
OpenStage 60 T optiPoint 600 office TDM
OpenStage 80 T
optiPoint 410 entry HFA
optiPoint 410 economy HFA
optiPoint 410 economy plus HFA
optiPoint 410 standard HFA
optiPoint 410 advance HFA
optiPoint 420 economy HFA
optiPoint 420 economy plus HFA
optiPoint 420 standard HFA
optiPoint 420 advance HFA
optiPoint 600 office HFA
Adapter optiPoint acoustic adapter optiPoint acoustic adapter optiset E akustik Adapter
optiPoint recorder adapter optiPoint ISDN adapter optiset E contact Adapter
optiPoint recorder adapter optiset E control Adapter
optiset E data Adapter
optiset E headset Adapter
optiset E headset plus Adapter
optiset E ISDN Adapter
Communication platform OpenScape Business OpenScape Business HiPath 4000 (< V2 *1)
OpenScape Office OpenScape Office HiPath 3000 (< V7 *1)
HiPath OpenOffice EE/ME HiPath OpenOffice EE/ME HiPath AllServe 150 *1
HiPath 4000 (< V2 *1) HiPath 4000 (< V2 *1) Hicom 300 E / H *1
HiPath 3000 (< V7 *1) HiPath 3000 (< V7 *1) Hicom 150 E / H *1
HiPath 2000 (< V2 *1) HiPath 2000 (< V2 *1) Hicom 100 E *1
HiPath AllServe 150 *1
Hicom 300 E / H *1
Hicom 150 E / H *1
Hicom 100 E *1




Component CallBridge TA CallBridge TU CallBridge IP
HiPath Communication System Hicom 100 E (>= V2.0.1) Hicom 100 E (>= V2.0.1) HiPatah 2000
Hicom 150 E / H Hicom 150 E / H HiPath 3000 V3.0 >= SMR09
Hicom 300 E / H Hicom 300 E / H HiPath 3000 V4.0 >= SMR02
HiPath AllServe 150 HiPath AllServe 150 HiPath 3000 V5.0 >= SMR03
HiPath 3000 HiPath 3000 HiPath 3000 >= V6.0
HiPath 4000 HiPath 4000 HiPath 4000 V1.0 >= SMR12
HiPath 4000 >= V2.0
HiPath OpenOffice ME/EE
Phones optiset E basic optiPoint 500 basic optiPoint 410 entry HFA
optiset E advance optiPoint 500 standard optiPoint 410 economy HFA
optiset E advance plus optiPoint 500 standard SL optiPoint 410 economy plus HFA
optiset E advance conference optiPoint 500 advance optiPoint 410 standard HFA
optiset E memory OpenStage 30 T (1) optiPoint 410 advance HFA
OpenStage 40 T optiPoint 420 economy HFA
optiPoint 420 economy plus HFA
otiPoint 420 standard HFA
optiPoint 420 advance HFA
OpenStage 15 HFA
OpenStage 20 HFA
OpenStage 20E HFA
OpenStage 40 HFA
OpenStage 60 HFA
OpenStage 80 HFA
OpenStage 60 T
OpenStage 80 T
Adapter optiset E data adapter
optiset E control adapter
Operating Systems Microsoft Windows 2000 >= SP4 <br\> Microsoft Windows XP 32 Bit >= SP3 <br\> Microsoft Windows Server 2003 R2 32 Bit >= SP2 <br\> Microsoft Windows Vista 32 Bit >= SP2 <br\> Microsoft Windows 7 32Bit (1) <br\> Microsoft Vista/Windows 7 64Bit (2)

(1) CallBridge Collection with software version >= V2 R2.1.0 required

(2) Windows Vista/7 64 bit (>= V2 R3.0.0): CallBridge Collection supports Windows Vista/7 64 bit. But only, if the telephone is connected to one of following communication systems:

  • HiPath 2000 ≥ V2
  • HiPath 3000 ≥ V7
  • HiPath 4000 ≥ V2
  • HiPath OpenOffice EE/ME

If the telephone is connected to another communcation system, CallBridge Collection supports only Windows XP/Vista/7/2003 32 bit.

Requirements

HW / SW

  • CallBridge TA
    • A free COM port (COM1-COM16)
    • A suitable V.24 cable for connecting the telephone to the computer
    • 10 MB free memory on the hard disk


  • CallBridge TU
    • A free USB port
    • A USB cable for connecting the telephone to the computer. For optiPoint 500/600 "USB cable with angled connector" (ref. no. S30267-Z360-A30) is recommended.
    • 10 MB free memory on the hard disk


  • CallBridge IP
    • The computer and the corresponding IP telephone must be interconnected via LAN.
    • 10 MB free memory on the hard disk




Documentation

Some documents in various languages are available for CallBridge Collection. As there are:

  • Datasheets
  • Installation manuals
  • Technical release note

The documents can be obtained from the following source:

How To

Suitable task descriptions with links to corresponding procedures in the How To article(s)

Whitepapers

Suitable white paper document titles with links to the corresponding White Paper article(s)

See also

External links

Suitable links to external web pages

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