Views

Difference between revisions of "OpenScape Business"

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

Jump to: navigation, search
(→‎UC Smart)
(→‎Features)
Line 146: Line 146:
 
|-
 
|-
 
|}
 
|}
 +
 +
 +
=== Voice Features ===
 +
*Making calls: Setting up a connection, e.g., via speed dialing or directories
 +
*Call Signaling, Calling Line ID: [[CLIP]], [[CLIR]], [[COLP]] und [[COLR]].
 +
*Functions during the call: Holding, redirecting and transferring calls
 +
*Controlling availability: Call forwarding and call forwarding - no answer
 +
*Conferencing: Different types of application-controlled and phone-controlled conferences
 +
*Optimizing communication: Handling calls more efficiently and sending texts to internal subscribers
 +
*Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text output
 +
*Working in a team (groups): Multiple subscribers and phones can be reached under one station number
 +
*UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).
 +
*Emergency Calls: Hotline/Hotline after timeout or an emergency service
 +
* etc.
 +
<br>
 +
 +
=== Connectable Phones and Devices ===
 +
 +
==== IP phones ([[HFA]]) ====
 +
<!-- * [[OpenStage 15]], [[OpenStage 20 E]], [[OpenStage 20]], [[OpenStage 20 G]], [[OpenStage 40]], [[OpenStage 40 G]], [[OpenStage 60]], [[OpenStage 60 G]], [[OpenStage 80]], [[OpenStage 80 G]]
 +
* [[optiPoint 410 entry]], [[optiPoint 410 economy]], [[optiPoint 410 economy plus]], [[optiPoint 410 standard]], [[optiPoint 410 advance]]
 +
* [[optiPoint 420 economy]], [[optiPoint 410 economy plus]], [[optiPoint 410 standard]], [[optiPoint 410 advance]]
 +
--> 
 +
 +
==== Key modules ====
 +
<!--
 +
* [[OpenStage Key Module]] (only for OpenStage 15, 40, 60 and 80)
 +
* [[OpenStage Busy Lamp Field 40]] (only for OpenStage 40)
 +
* [[optiPoint key module]]
 +
* [[optiPoint BLF]]
 +
* [[optiPoint self labelling key module]]
 +
* [[optiPoint application module]]
 +
--> 
 +
 +
==== WLAN Phones ====
 +
<!--
 +
* [[optiPoint WL2 professional]] and AP 2630, AP 2640 or HiPath Wireless Convergence Software.
 +
--> 
 +
 +
==== HiPath Cordless IP ====
 +
<!--
 +
* [[Gigaset S4 professional (de)|Gigaset S4 professional]]
 +
* [[Gigaset professional|Gigaset SL3 professional]]
 +
* [[Gigaset professional|Gigaset M2 professional]]
 +
* [[Gigaset professional|Gigaset S3 professional]]
 +
--> 
 +
 +
==== PC clients (HFA) ====
 +
<!--
 +
* OpenScape Personal Edition
 +
* [[optiClient 130]]
 +
--> 
 +
 +
==== SIP phones/IP adapter ====
 +
<!--
 +
* [[optiPoint 150 S (de)|optiPoint 150 S]]
 +
* AP 1120 S (for connecting 2 analog phones or Fax devices)
 +
--> 
 +
 +
==== Add-on devices ====
 +
<!--
 +
* Analog telephones
 +
* ISDN devices
 +
* Entrance telephone via ET-S adapter
 +
--> 
 +
 +
 +
=== Mobility options for mobile employees  ===
 +
 +
OpenScape Office Business provides a variety of services such as , Hot Desking and mobile telephony integration to optimally support the deployment of mobile employees.
 +
 +
<!--
 +
*'''Mobile subscribers in home offices (teleworkers)'''
 +
 +
:*[[Mobility Entry]]
 +
:*Mobile Logon
 +
:*One voicemail box for voice and fax messages
 +
:*Personal notifications, e.g., via SMS for incoming voice or fax messages
 +
:*Updating of Presence status from any phone, even an external one
 +
:*CallMe, ([[myPortal]] and [[myPortal for Outlook]]) to benefit from favorable company rates.
 +
:*VPN connection for voice and data (PC client)
 +
 +
*'''Mobile subscribers on company premises'''
 +
 +
:*WLAN
 +
:*Dual-Mode Telephony
 +
:*Flex Call
 +
:*DECT over IP
 +
-->
 +
 +
<!--
 +
 +
** Drag and Drop Conference
 +
** Visual voicemail
 +
** Instant Messaging (IM)
 +
** Directory access with database connection
 +
** Fax support
 +
** Integration into business processes
 +
 +
Data Services ==
 +
In addition, there are also functions for Internet access, IP telephony and for setting up and operating a data network (LAN infrastructure) with security mechanisms to protect the network from malicious attacks and to transfer data securely.
 +
 +
==== Internet and data network  ====
 +
 +
*Internet access: Access to the Internet is provided as a broadband connection. Broadband connections are set up via the DSL port or cable port and are suitable for high-speed data transmission in the Internet as well as for Internet telephony (DSL telephony).
 +
*IP Telephony (Voice over IP): Making calls from within IP networks. The signals required for the call are transmitted using IP protocols over IP networks that can be used for data transmission
 +
*LAN infrastructure: Infrastructure comprising a geographically restricted network of clients (e.g., PCs and phones), routers and switches. Communication between these systems occurs using various protocols (e.g., TCP/IP).
 +
*Security: Security in the data network and security against unauthorized access at telephones.
 +
 +
=== Open interfaces for the integration of external applications  ===
 +
 +
OpenScape Office MX provides open interfaces for the integration of external applications
 +
 +
*Physical Interfaces (LAN, USB, S0, S2M, a/b)
 +
*Logical Interfaces (CSTA protocol, Protocol for call detail records, SIP, DSS1)
 +
*API (Microsoft TAPI 2.1, Web Server Interface)
 +
*Interface for integrating web-based applications (http(s))
 +
*Fremdapplikationen werden über HiPath Ready zertifiziert.
 +
 +
-->
 +
 +
  
 
=== Unified Communications ===  
 
=== Unified Communications ===  

Revision as of 15:41, 21 February 2013

You are here:  

Icon linkarrow.gif Home  Icon linkarrow.gif Unified Communications  Icon linkarrow.gif OpenScape Business l-de.gif  Diese Seite auf Deutsch

Please Note:

This site is currently under construction, therefore information shown here is not complete!
It is provided only in English language.

File:CeBit2013.png
OSBiz-logo1.png
File:OSBiz-launch.png


OSBiz-overview.png


Contents

Overview

OpenScape Business is the most flexible, unified and future proof Unified Communication and Collaboration (UCC) solution designed for small and medium-sized enterprises (SMB) with:

  • UCC for Standalone and Multisite environments
  • Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax
  • UI Integration of OpenScape Web Collaboration

OpenScape Business offers SMB enterprises the answer to their demands in one solution, providing the easy way from Voice to UCC, from full IP to hybrid TDM, incl. Web Collaboration, voice and fax message boxes, notification service, mobility, a Multimedia Contact Center and presence status functions. As standalone system up to 500 subscribers and in networked systems up to 1000 subscribers can be connected.


Features

OpenScape Business combines the best of the HiPath 3000 and OpenScape Office in a unified software solution architecture based on modern and innovative communication technologies.

  • All-In-One Unified Communication solution for small and medium enterprises for up to 1000 users
    • Integrated voice services
    • Presence management (presence status)
    • Drag and Drop Conference
    • Visual voicemail
    • Instant Messaging (IM)
    • Mobility
    • Directory access with database connection
    • Fax support
    • Integration into business processes
  • Multichannel Contact Center
  • Integration of OpenScape Web Collaboration
  • Multiple Sites support
  • Unified solution architecture
    • Scalable and flexible HW / SW and licensing
    • Easy to handle migration from HiPath 3000 to OpenScape Business

System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced.


For detailled feature descriptions have a look into the OpenScape Busisness Datasheet which is availabe within the Documentation Section of this wiki site.

OpenScape Office Product Familiy

  • Several HW versions are available within the OpenScape Office product family:


OpenScape Business X3

Rack / Wall

OpenScape Business X5

Rack / Wall

OpenScape Business X8 OpenScape Business S
rack version rack version OSBiz X8.png OSBizS3.png
OSBiz X3 W.jpg OSBiz X5 W.jpg

BRI trunks
PRI trunks
ITSP trunks
Analog Stations
Digital Phones
IP Phones
DECT Phones
DECT Bases
Max trunks
Max stations

t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.

t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.

t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.

t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.
t.b.d.


Voice Features

  • Making calls: Setting up a connection, e.g., via speed dialing or directories
  • Call Signaling, Calling Line ID: CLIP, CLIR, COLP und COLR.
  • Functions during the call: Holding, redirecting and transferring calls
  • Controlling availability: Call forwarding and call forwarding - no answer
  • Conferencing: Different types of application-controlled and phone-controlled conferences
  • Optimizing communication: Handling calls more efficiently and sending texts to internal subscribers
  • Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text output
  • Working in a team (groups): Multiple subscribers and phones can be reached under one station number
  • UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).
  • Emergency Calls: Hotline/Hotline after timeout or an emergency service
  • etc.


Connectable Phones and Devices

IP phones (HFA)

Key modules

WLAN Phones

HiPath Cordless IP

PC clients (HFA)

SIP phones/IP adapter

Add-on devices

Mobility options for mobile employees

OpenScape Office Business provides a variety of services such as , Hot Desking and mobile telephony integration to optimally support the deployment of mobile employees.



Unified Communications

OpenScape Business provides two alternativ flavours of Unified Communications, depending on the needs:

  • UC Smart solution
  • UC Suite solution with myPortal, myAttendant, myPortal for mobile clients and the myPortal for Outlook Add On.


UC Smart

OSBiz-MyPotal Smart 1.png

UC Smart SW is fully embedded within the OpenScape Business SW running on the motherboard of OpenScape Business X3/X5 and X8. It comprises the Unified Communications and Collaborations features of the HiPath 3000 WebServices.

  • Presence incl. status based announcements
  • Favorites incl. Call Status
  • Visual VoiceMail Control
  • Ad Hoc Conferencing
  • Directory Access
  • Chat
  • Reminder

The UC Smart solution offers two UC clients:

  • myPortal Smart
  • my Portal for Mobile

UC Suite

UC Suite provides the Unified Communications and Collaborations solution known from OpenScape Office LX/MX/HX. UC suite comprises extensive Functions for such as presence management (Presence status), drag and drop conferencing, visual voicemail (Voicemail), multichannel contact center, IM (Instant Messaging IM), Mobility, directory access with database connection, fax, integration into Business processes and the connection of OpenScape Web Collaboration.

Operation of UC Suite requires the "UC Booster Card", which is plugged on the motherbord of OpenScape Business. As an alternative, in case of extended number of Unified Communications users, an external "UC Booster Server" has to be connected to Open Scape Business.

The UC Suite solution offers several Unified Communbications clients:

  • myPortal for Desktop
  • myPortal for Outlook as Add On for Microsoft Outlook
  • my Portal for Mobile - for mobile devices as Smartphones or tablet PCs
  • myAttendant

Multichannel Contact Center

The multichannel Contact Center option is available for OpenScape Business UC Suite

Additional information about the OpenScape Business contact center versions can be found within this Wiki using the following link:

The Contact Center oprtion offers two cleint for use within the contact center environment:

  • myAgent is the agents and supervisor desktop application
  • myReports is the client for report genereation


Embedded Application and Services

  • OpenStage GateView
  • OpenScape Business Application Launcher


OpenScape Business Clients

Solution Client Recommended for ' Remarks
UC Smart UC Suite
UC myPortal Smart x UC-Desktop-Client
myPortal for Desktop x Enhanced UC-Desktop-Client
myPortal for Outlook x UC-Outlook-Integration
myPortal for OpenStage x x For OpenStage 60 HFA
Mobility myPortal for Mobile x x Mobility-Client for Smartphones
myPortal for Tablet x x Like my myPortal for Mobile but optimized for Tablet PC and slightly different feature set
myAgent
Attendant OpenScape Business Attendant x x Attendant optional with UC presence
myAttendant x UC Attendant
Company Auto Attendant x x Slightly differnt featureset within UC Smart and UC Suite
Contact Center myAgent x Contact Center Client
myReports x myReports can also be used for Contact Center independent UC user reports

myPortal Smart

is the desktop client for the UC Smart solution. myPortal Smart is available for For Apple MAC OS & Windows
Additional information about the myPortal Smart featureset can be found within the following link

myPortal for Desktop

presents the full suite of OpenScape Business UC features from a single window

Additional information can be found within this Wiki using the following links:

myPortal for Outlook

  • all of the functionality in myPortal for Desktop available as an MS Outlook toolbar!
  • enables users to access all of their communications - voice, conferencing, voicemail, fax, IM, email, and contacts - directly from within MS Outlook
  • Users can click to dial any number from any Microsoft application

Additional information can be found within this Wiki using the following links:

myPortal for Mobile

  • delivers OpenScape Business UC features onto your mobile web-enabled smart phone
  • independent of your current location
  • manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals
  • select preferred calling procedure to utilize optimal voice calling rates

Additional information can be found within this Wiki using the following links:

myPortal for Tablet

  • delivers OpenScape Business UC features onto your Tablet PC
  • manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals

Additional information can be found within this Wiki using the following links:

myPortal for OpenStage

  • OpenScape Office UC presence and visible voicemail features to OpenStage 60/80 desktop phones
  • easy changes of OpenScape Office presence status
  • visually access, query and control personal voicemail-box

Additional information can be found within this Wiki using the following links:

myAttendant

  • presence-aware switchboard application used by administrators, dispatchers or supervisor
  • presents a single, consolidated view of all of the company’s users and their presence status, making it easy to transfer calls to employees when they are available

Additional information can be found within this Wiki using the following links:

myAgent

Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history)

Additional information can be found within this Wiki using the following links:

myReports

myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views.

Additional information can be found within this Wiki using the following links:

General configuration

IT Landscape depending configuration

Single Node

Networked System

Capacities

Prerequisites

Hardware

Software

Licenses

Functional Boundary Conditions

Administration

Documentation



Software Delivery / Deployment

Licensing

Migration / Backward compatibility

Further Technical Information / Links

Supported PC HW

SEN does not provide PC hardware for OpenScape Busisenn S Server and the OpenScape Business UC Booster Server. The required server PC hardware must be purchased on the market.


Supported VoIP Providers

Citrix support

Microsoft Windows Terminal Server support

Microsoft Small Business Server Integration

Microsoft Exchange Server support

Microsoft Office 365 Integration

OpenScape Office VPN Client support for Teleworkers

Access to external directories

Interaction with 3rd Party Applications

Description of CSTA, TAPI, WebServices and CDR Interfaces

Frequently asked questions

How To Collection

Useful Tools


Marketing Information

Sales and marketing oriented documents and presentations can be obtained using the following links:

Retrieved from "http://wiki.unify.com/index.php?title=OpenScape_Business&oldid=37951"