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Difference between revisions of "Developer Program - Integration Connectors"

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[[Developer_Program_-_OpenScape_UC|OpenScape UC]] | [[Developer_Program_-_Integration_Connectors|OSCC-E Integration Connectors]] | [[Developer_Program_-_OpenStage|OpenStage]] | [[Developer_Program_-_OSCC|OpenScape Contact Center]] | [[OpenScape_First_Response_ESI_NGCS_Solutions|OpenScape First Response ESInet/NGCS Solution]] | [[OpenScape_First_Response_PSAP_Solution|OpenScape First Response PSAP Solution]] </p>
 
[[Developer_Program_-_OpenScape_UC|OpenScape UC]] | [[Developer_Program_-_Integration_Connectors|OSCC-E Integration Connectors]] | [[Developer_Program_-_OpenStage|OpenStage]] | [[Developer_Program_-_OSCC|OpenScape Contact Center]] | [[OpenScape_First_Response_ESI_NGCS_Solutions|OpenScape First Response ESInet/NGCS Solution]] | [[OpenScape_First_Response_PSAP_Solution|OpenScape First Response PSAP Solution]] </p>
  
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== OSCC-E Integration Connector SDK for CTI/ CRM ==
 
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The Integration Connector facilitates quick and easy integration of CTI, Real-time and ACD functions in customer applications like customer relationship management (CRM) systems. It consists of a comprehensive interface library based on a platform independent abstraction layer, which allows deployments of even heterogeneous TC infrastructures in conjunction with a customer-specific CRM environment.
 
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The interface library is provided as COM DLL/JAVA API. Thus, all languages in the .NET Framework, as well as C/C++, Visual Basic®, Delphi® and JAVA or any programming language for which a COM/JAVA implementation exists, can be used as development environment.
 
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The Integration Connector is an integral part of the OpenScape Contact Center – Extensions suite hence a key building block in products like OpenScape Concierge (attendant console), AgentDesktop-Web (client application for contact center agents) etc. Further information about licensing can be requested from Unify sales offices or from Unify channel partners.
 
  
  

Revision as of 08:19, 25 November 2025

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OpenScape Voice | OpenScape SBC | OpenScape Branch | OpenScape 4000
OpenScape UC | OSCC-E Integration Connectors | OpenStage | OpenScape Contact Center | OpenScape First Response ESInet/NGCS Solution | OpenScape First Response PSAP Solution


Associated Documentation

The documentation details how to provision the Integration Connector SDK programmatically through the usage of the standard library calls.

pdf-en.png  OpenScape Contact Center Extensions V2R1, Integration Connector, Programming Guide
pdf-en.png  OpenScape Contact Center Extensions V3R1, Integration Connector, Programming Guide

Developer Services for the OSCC-E Integration Connector

We provide integration connector SDK for CTI/ CRM training courses adjusted to your specific needs.

Please contact us to discuss further details via https://partnerdialog.unify.com/index.php/Contact

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