Difference between revisions of "How to connect OpenScape Business to LDAP Server"

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Preface

This How To describes the connection of OpenScape Business to LDAP server. Information given here should help to understand the configuration in general. The examples demonstrate the connection to a Microsoft Active Directory and to the embedded Open Directory Service. All shown data and screenshots are examples only, which are used to demonstrate the capabilities.
Note
Description refers to OpenScape Business V1R3. Deviations may occur in later versions.

General Information

OpenScape Business offers two different ways to connect to a LDAP server:

• System LDAP connection
• UC Suite LDAP connection

Each kind of LDAP connection enables different LDAP clients, which are connected to OpenScape Business, to access the retrieved data.

System LDAP connection

The system LDAP client allows searching for LDAP entries with HFA phones, selecting the search result and to use them to perform a call.
Note:
Only LDAP version 2 with authentication is supported.

The required configuration is done in the OpenScape Business Administration Portal

Expert Mode --> Telephony Server --> Basic Settings --> System --> LDAP

Within this dialog screen the following information have to be filled in at minimum to enable the System LDAP function

• IP address of the LDAP server
• Username
• Password / Confirm password
• Basic DN

In addition the phone display setting needs to be set in the OpenScape Business Administration Portal:

Expert Mode --> Telephony Server --> Basic Settings --> System --> Display

Set the value “Internal Phonebook” from “Internal” to “All”. After these settings are done the System LDAP search function is enabled at the HFA phones.
Use case:

• Hook off HFA phone
• Apply “Phonebook” *
• Select the “LDAP” directory
• Type a name with the keypad and apply the entered search string
• Select the requested search result and apply the selected entry to perform a call

Example: System LDAP connection to Active Directory

Within this example the following is assumed:

• IP address of the Active Directory LDAP server: 198.6.127.33
• Username: Administrator@win2k8dom.net
• Password / Confirm password: Password of the Administrator user
• Basic DN: dc=win2k8dom,dc=net

Note:
Remote access to the Active Directory for OpenScape Business has to be granted by network administrator.

Example: System LDAP connection to Open Directory Service

Within this example the following is assumed:

• Open Directory Service is activated and in operation
• Within Open Directory Service a specific field mapping called openstage has been configured
• Open Directory Service of the own system is used: IP address 127.0.0.1
• Username: uid=ldap,dc=openstage
• Password: / Confirm password: Password as configured within the Open Directory Service
• Basic DN: dc=openstage

Note:
The field mapping "openstage" within the open Directory service has to match for OpenStage devices.

UC Suite LDAP connection

The UC Suite LDAP connection enables the UC Suite clients:

• myPortal for Desktop
• myPortsl for Outlook
• myAttendant
• myAgent

to perform caller identification and directory search within the directories of the connected LDAP Server.
Multiple LDAP server can be connected to UC Suite.

The needed configuration is done in the OpenScape Office Assistant. Please navigate to this page to perform the changes in the OpenScape Office Assistant:

Expert Mode --> Application --> OpenScape Business UC Suite --> External Providers Config --> Contact Providers --> LDAP

Use the “Add” button to add a new LDAP configuration to the OpenScape Office:

Parameter Explanation

Example: UC Suite LDAP connection to Active Directory

Within this example the following is assumed:

• IP address of the Active Directory LDAP server: 198.6.127.33
• Username: Administrator@win2k8dom.net
• Password / Confirm password: Password of the Administrator user
• Basic DN: dc=win2k8dom,dc=net

Note:
Remote access to the Active Directory for OpenScape Business has to be granted by network administrator.

Example: UC Suite LDAP connection to Open Directory Service

Within this example the following is assumed:

• Open Directory Service is activated and in operation
• Within Open Directory Service the default mapping web is used
• Open Directory Service of the own system is used: IP address local.ldap
• UC suite internal and external directory should not be included, therefore Username: uid=uc,dc=web
• Password: / Confirm password: Password as configured within the Open Directory Service
• Basic DN: dc=web

Prerequisites

Before you start, you have to check some prerequisites otherwise the connection fails.

• Fully installed and operational OSO system
• ODS is active within the OSO system
• ODS is successfully connected to an external database

UC Suite LDAP Client Settings 

My Portal and myPortal for Outlook can also search data in external directories, which are connected to the ODS.

To do so you have to configure the LDAP connection of the UC Suite within the OpenScape Office system in the way that points to the ODS.

At first you have to open the Administration Portal of OpenScape office, choose the expert mode and selct the UC Suite configuration.

A left mouse click to "UC Suite" opens the configuration dialog. Selection of "External Provider config" opens the Dialog for LDAP server configuration. Another mouse click to the "Add" button grants access to the creation of a new LDAP connection. The following settings have to be entered.

Example: UC Suite LDAP connection to Active Directory

Within this example the following is assumed:

• IP address of the Active Directory LDAP server: 198.6.127.33
• Username: Administrator@win2k8dom.net
• Password / Confirm password: Password of the Administrator user
• Basic DN: dc=win2k8dom,dc=net

OpenScape Business UC Suite LDAP settings for Active Directory access

Note:
Remote access to the Active Directory for OpenScape Business has to be granted by network administrator