Difference between revisions of "OpenScape Business"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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Revision as of 13:24, 21 February 2013
Please Note:
This site is currently under construction, therefore information shown here is not complete!
It is provided only in English language.
Contents
- 1 Overview
- 2 Features
- 3 OpenScape Office Product Familiy
- 4 Unified Communications
- 5 General configuration
- 6 IT Landscape depending configuration
- 7 Capacities
- 8 Prerequisites
- 9 Functional Boundary Conditions
- 10 Administration
- 11 Documentation
- 12 Software Delivery / Deployment
- 13 Licensing
- 14 Migration / Backward compatibility
- 15 Further information / Links
Overview
OpenScape Business is the most flexible, unified and future proof Unified Communication and Collaboration (UCC) solution designed for small and medium-sized enterprises (SMB) with:
- UCC for Standalone and Multisite environments
- Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax
- UI Integration of OpenScape Web Collaboration
OpenScape Business offers SMB enterprises the answer to their demands in one solution, providing the easy way from Voice to UCC, from full IP to hybrid TDM, incl. Web Collaboration, voice and fax message boxes, notification service, mobility, a Multimedia Contact Center and presence status functions. As standalone system up to 500 subscribers and in networked systems up to 1000 subscribers can be connected.
Features
OpenScape Business combines the best of the HiPath 3000 and OpenScape Office in a unified software solution architecture based on modern and innovative communication technologies.
- All-In-One Unified Communication solution for small and medium enterprises for up to 1000 users
- Integrated voice services
- Presence management (presence status)
- Drag and Drop Conference
- Visual voicemail
- Instant Messaging (IM)
- Mobility
- Directory access with database connection
- Fax support
- Integration into business processes
- and much more
- Multichannel Contact Center
- Integration of OpenScape Web Collaboration
- Multiple Sites support
- Unified solution architecture
- Scalable and flexible HW / SW and licensing
- Easy to handle migration from HiPath 3000 to OpenScape Business
System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced.
Detailled feature descriptions are included in the
- OpenScape Buisness Datasheet
- OpenScape Busines Feature Description
Documents can be downloaded via the Partner Portal Web portal (login required.
OpenScape Office Product Familiy
- Several HW versions and and UC Booster Options are available within the OpenScape Office product family:
OpenScape Business X3 Rack / Wall |
OpenScape Business X5 Rack / Wall |
OpenScape Business X8 | OpenScape Business S | UC Booster Card | UC Booster Server | |
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Unified Communications
OpenScape Business provides two alternativ flavours of Unified Communications, depending on the needs:
- UC Smart solution
- UC Suite solution with myPortal, myAttendant, myPortal for mobile clients and the myPortal for Outlook Add On.
UC Smart
UC Smart comprises the Unified Communications and Collaborations features of the HiPath 3000 WebServices. UC Smart SW is fully embedded within the OpenScape Business SW running on the motherboard of OpenScape Business X3/X5 and X8. External HW (like Plug PC) is no longer needed to run the solution.
The UC Smart solution offers two Unified Communbications clients:
- myPortal Smart for the desktop
- my Portal for Mobile for mobile devices as Smartphones or tablet PCs
UC Suite
UC Suite provides the Unified Communications and Collaborations solution known from OpenScape Office LX/MX/HX. UC suite comprises extensive Functions for such as presence management (Presence status), drag and drop conferencing, visual voicemail (Voicemail), multichannel contact center, IM (Instant Messaging IM), Mobility, directory access with database connection, fax, integration into Business processes and the connection of OpenScape Web Collaboration.
Operation of UC Suite requires the "UC Booster Card", which is plugged on the motherbord of OpenScape Business. As an alternative, in case of extended number of Unified Communications users, an external "UC Booster Server" has to be connected to Open Scape Business.
The UC Suite solution offers several Unified Communbications clients:
- myPortal for Desktop
- myPortal for Outlook as Add On for Microsoft Outlook
- my Portal for Mobile - for mobile devices as Smartphones or tablet PCs
- myAttendant
OpenScape Business Clients
Solution | Client | Recommended for | ' | Remarks |
UC Smart | UC Suite | |||
UC | myPortal Smart | x | UC-Desktop-Client | |
myPortal for Desktop | x | Enhanced UC-Desktop-Client | ||
myPortal for Outlook | x | UC-Outlook-Integration | ||
myPortal for OpenStage | x | x | For OpenStage 60 HFA | |
Mobility | myPortal for Mobile | x | x | Mobility-Client for Smartphones |
myPortal for Tablet | x | x | Like my myPortal for Mobile but optimized for Tablet PC and slightly different feature set | |
myAgent | ||||
Attendant | OpenScape Business Attendant | x | x | Attendant optional with UC presence |
myAttendant | x | UC Attendant | ||
Company Auto Attendant | x | x | Slightly differnt featureset within UC Smart and UC Suite | |
Contact Center | myAgent | x | Contact Center Client | |
myReports | x | myReports can also be used for Contact Center independent UC user reports | ||
myPortal Smart
is the desktop client for the UC Smart solution. It offers
Presence incl. status based announcements
Favorites incl. Call Status
Visual VoiceMail Control
Ad Hoc Conferencing
Directory Access
Chat
Reminder
myPoartsl Smart is available for For Apple MAC OS & Windows
Additional information about the myPortal Smart featureset can be found within the following links
myPortal for Desktop
presents the full suite of OpenScape Business UC features from a single window
Additional information can be found within this Wiki using the following links:
myPortal for Outlook
- all of the functionality in myPortal for Desktop available as an MS Outlook toolbar!
- enables users to access all of their communications - voice, conferencing, voicemail, fax, IM, email, and contacts - directly from within MS Outlook
- Users can click to dial any number from any Microsoft application
Additional information can be found within this Wiki using the following links:
myPortal for Mobile
- delivers OpenScape Business UC features onto your mobile web-enabled smart phone
- independent of your current location
- manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals
- select preferred calling procedure to utilize optimal voice calling rates
Additional information can be found within this Wiki using the following links:
myPortal for Tablet
- delivers OpenScape Business UC features onto your Tablet PC
- manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals
Additional information can be found within this Wiki using the following links:
myPortal for OpenStage
- OpenScape Office UC presence and visible voicemail features to OpenStage 60/80 desktop phones
- easy changes of OpenScape Office presence status
- visually access, query and control personal voicemail-box
Additional information can be found within this Wiki using the following links:
myAttendant
- presence-aware switchboard application used by administrators, dispatchers or supervisor
- presents a single, consolidated view of all of the company’s users and their presence status, making it easy to transfer calls to employees when they are available
Additional information can be found within this Wiki using the following links:
Multichannel Contact Center
The multichannel Contact Center option is available for OpenScape Business UC Suite
Additional information about the OpenScape Business contact center versions can be found within this Wiki using the following link:
Contact Center Clients
myAgent
Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history)
Additional information can be found within this Wiki using the following links:
myReports
myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views.
Additional information can be found within this Wiki using the following links:
Embedded Application and Services
- OpenStage GateView
- OpenScape Business Application Launcher
General configuration
IT Landscape depending configuration
Single Node
Networked System
Capacities
Prerequisites
Hardware
Software
Licenses
Functional Boundary Conditions
Administration
Documentation
Software Delivery / Deployment
Licensing
Migration / Backward compatibility
Further information / Links
Marketing Information
Sales and marketing oriented documents and presentations can be obtained using the following links:
- Partner Portal Web portal (login required).