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Difference between revisions of "myPortal for Desktop"

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(myPortal for Desktop – Modern Interface)
(Features)
 
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{{Breadcrumb|0|0|Unified Communications|OpenScape Office}}
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{{Breadcrumb|0|0|Unified Communications|OpenScape Business}}
  
[[Image:OSOff-myPortal-Screen.jpg|thumb|450px|myPortal screenshot]]
 
  
'''myPortal for Desktop''' is a Java based client for accessing the unified communication functions of [[OpenScape Office]] from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling. '''myPortal for desktop''' SW is part of OpenScape Office SW and bound to OpenScape Office SW version. <br />
 
  
The following description refers to: <br/>
+
[[Image:myportal-for-desktop-modern-skin.png|thumb|200px|myPortal Favorites screenshot]]
  
'''OpenScape Office V3R3'''.<br/>
+
'''myPortal for Desktop''' is a Java based client for accessing the unified communication functions of [[OpenScape Business]] from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.
 +
 
 +
'''myPortal for Desktop''' SW is part of OpenScape Business SW and bound to the SW version of the communication platform. <br />
  
Deviations of feature set or handling may occur for previous or subsequent versions of OpenScape Office
 
  
  
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=== Features ===
 
=== Features ===
Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, '''myPortal for desktop'''  can, for example, also be used to access voicemails and faxes.
+
Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, '''myPortal for Desktop'''  can, for example, also be used to access voicemails and faxes. The following screenshots shows some the different graphical user interface options and pop out options for additional feature values (conference, voicemail, call journal, etc.).
 +
 
 +
[[Image:myPortal-for-desktop-1.png|600px|Classic and Modern Skin]]
 +
 
  
'''myPortal for desktop''' provides the following features:
+
'''myPortal for Desktop''' provides:
 
* Directories
 
* Directories
* Favorites List
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* Favorites List  
 
* Journal for calls
 
* Journal for calls
 +
* Desktop Dialing
 
* Screen pops
 
* Screen pops
 
* Presence status
 
* Presence status
* CallMe service
+
* CallMe service with ONS (One Number Service)
 
* Status-based call forwarding
 
* Status-based call forwarding
 
* Personal AutoAttendant
 
* Personal AutoAttendant
* Recording calls and conferences
+
* Conferences (ad-hoc or managed)
* Instant Messaging
+
* Call Recording
 +
* Instant Messaging incl. multi user chat
 
* Voice and Fax messages
 
* Voice and Fax messages
 
+
* Integration of OpenScape Web Collaboration (Video, Screenshare, Fileupload)
=== Differences to previous versions  ===
 
 
 
From OpenScape Office V3R3 on
 
 
 
* Modern skin
 
* Mac OS Skin
 
* revised click to call funktion
 
 
 
are implemnted within the '''myPortal for desktop''' client
 
 
 
=== myPortal for Desktop – Modern Interface ===
 
A completely redesigned user interface of myPortal for Desktop offes a new user experience.
 
Two predefine and one customizable, highly scalable skins require less space at the desktop and offer less pop up Windows to the user without loss of functionality.
 
The customization option offers the possibility to include a company logo or any other background images on a system-wide base.
 
Scalability allow to use either the whole Desktop, or to use a selectable part ofthe desktop or to send the client to the system tray bar.
 
 
 
 
 
[[Image:OSOV3_MP_Desk_Modern1.jpg|300px|Modern Interface 1]]
 
[[Image:OSOV3_MP_Desk_Modern2.jpg|300px|Modern Interface 2]]
 
[[Image:OSOV3_MP_Desk_Modern3.jpg|300px|Modern Interface 3]]
 
 
 
<br />
 
 
 
=== myPortal for Desktop – MAC ===
 
myPortal for desktop for Apple MAC is available with same interface as under Microsoft Windows.
 
 
 
[[Image:OSOV3_MP_Desk_MAC1.jpg|600px|Click to Call]]<br />
 
 
 
[[Image:OSOV3_MP_Desk_MAC2.jpg|600px|Click to Call]]<br />
 
 
 
 
 
 
 
However, due to the Apple MAC OS system architecture, the following functions are currently not supported:
 
• Hot keys, incl. the Desktop Dialer
 
• Sending faxes
 
• Outlook, Entourage Integration
 
• Ical (MAC calendar)
 
• MAC Address Book
 
OpenScape Web Collaboration Integration
 
• Auto-update is only available to users with administrator rights on the MAC computer
 
To use the context menu, the "secondary mouse button" must be enabled.
 
 
 
 
 
 
 
 
 
Click to Call
 
  
 
== Configuration Overview ==
 
== Configuration Overview ==
  
 
myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC.
 
myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC.
myPortal connects to OpenScape office via Ethernet LAN with TCP/IP protocol.
+
myPortal connects to OpenScape Business via Ethernet LAN with TCP/IP protocol.
  
 
== Requirements ==
 
== Requirements ==
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=== Telecommunication systems ===
 
=== Telecommunication systems ===
 
==== Platform ====
 
==== Platform ====
* [[OpenScape Office]] V3R3 or higher
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* [[OpenScape Business]] V3, embedded with the new V3 Mainboard Controller for X1, X3, X5, X8 and Business S.
  
 
==== Supported Telephones ====
 
==== Supported Telephones ====
 +
Phones which are supported by myPortal for desktop depend on the respective communication platform.
  
myPortal for Desktop can be used in combination with the following telephones:
+
'''OpenScape Business'''
* OpenStage HFA
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* OpenScape DeskPhone CP100, 200, 400, 600/E
* OpenStage T (HX)
+
* OpenStage HFA/SIP
* optiPoint 410 HFA
+
* OpenScape Desk Phone IP 35G/55G HFA/SIP
* optiPoint 420 HFA
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* OpenStage T  
* optiPoint 500 (HX)
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* OpenScape Personal Edition HFA/SIP
* optiPoint WL2 professional HFA
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* OpenScape Business Cordless
* SIP Phone
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* OpenScape Cordless IP V2
 +
* OpenStage WL3
 +
*       OpenScape WLAN Phone WL4
 +
* Mitel SIP phones from third parties that support 3PCC
 +
*      via Unify Phone (3rd Party CTI Control)
 
* Analog telephone
 
* Analog telephone
* optiClient 130 HFA
 
* OpenScape Personal Edition HFA
 
* OpenScape Personal Edition SIP
 
* HiPath Cordless Office (HX)
 
* HiPath Cordless IP
 
 
  
 
=== PC Hardware ===
 
=== PC Hardware ===
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==== Client PC ====
 
==== Client PC ====
 
'''Windows Client PC'''
 
'''Windows Client PC'''
* 2 GHz CPU
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The following values are showing the minimum requirements:
* RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
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* 2x2 GHz CPU
 +
* RAM: 2 GB  
 
* 100 Mbps LAN
 
* 100 Mbps LAN
* XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution
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* XGA (1024x768) screen resolution
  
 
'''MAC Client PC'''
 
'''MAC Client PC'''
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'''Terminal Server'''
 
'''Terminal Server'''
The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.
 
  
More information on the configuration of Citrix XenApp Server can be found under:
+
The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.
  
 
=== PC software ===
 
=== PC software ===
 +
'''Please note''' <br>
 +
Support for the UC Suite clients for Microsoft Windows 7 and Microsoft Windows 2007/2010/2013 Server will end at the same time as the end of support for these products by Microsoft. Those operating systems will no longer be supported.
 +
 
==== Desktop Operating Systems ====
 
==== Desktop Operating Systems ====
 
'''Windows Client PCs'''
 
'''Windows Client PCs'''
* Microsoft Windows 7
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* Microsoft Windows 10/11
* Microsoft Windows Vista
 
* Microsoft Windows XP
 
 
 
'''MAC Client PCs'''
 
* Apple MAC OS X >= 10.7.3 (Lion)
 
  
 
==== Terminal Server Operating Systems ====
 
==== Terminal Server Operating Systems ====
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* Microsoft Windows 2022 Server 64 Bit
* Microsoft Windows 2008 R2 Server (64 bit) with Citrix XenApp 6.0 Server (Desktop Mode)
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* MS Terminal Server 2022
* Microsoft Windows 2008 R2 Server (64 bit) with Citrix XenApp 5.0 Server (Desktop Mode)
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* Microsoft Windows 2019 Server 64 Bit
* Microsoft Windows 2008 R2 Server (64 bit) as Microsoft Terminal Server
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* MS Terminal Server 2019
* Microsoft Windows 2008 Server as Microsoft Terminal Server
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* Citrix XenApp 7.18 (Desktop Mode)
* Microsoft Windows 2003 Server as Microsoft Terminal Server
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* Citrix XenDesktop 7.18 Server (64 Bit)
  
 
=== Application Software ===
 
=== Application Software ===
* myPortal for Desktop V3R3
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* Oracle Java SE >= 1.8.x (32 Bit or 64 Bit)
* Oracle Java >= 1.6.0_31
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* Open JDK V8 or higher (32 Bit or 64 Bit)
 +
* Apple Java >= 1.6.x
 +
 
 
   
 
   
 
==== Internet Browser ====
 
==== Internet Browser ====
 
myPortal for Desktop can be used in combination with the following web browsers:  
 
myPortal for Desktop can be used in combination with the following web browsers:  
* Microsoft Internet Explorer Version 7
+
* Microsoft Internet Explorer Version 10
* Microsoft Internet Explorer Version 8 in compatibility mode
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* Mozilla Firefox Version 19 or later
* Microsoft Internet Explorer Version 9
 
* Mozilla Firefox Version 3.6.x
 
* Mozilla Firefox Version 4 or later
 
  
 
===  Licenses ===
 
===  Licenses ===
Within Open Scape Office a OpenScape Office user licenses for each user, who wants to use myPortal for Desktop.
+
A license is required for each user, who wants to use myPortal for Desktop.
  
 
== Functional Boundaries and Limitations ==
 
== Functional Boundaries and Limitations ==
 
+
Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Mitel/Unify Partner Portal
=== SW Installation ===
 
Local administration rights on the client PC are required for the installation, but not for automatic updates (except for the Apple MAC OS X). The Russian and Chinese user interfaces of myPortal for Outlook require a corresponding Russian or Chinese Windows installation.
 
 
 
=== Windows Update ===
 
The PCs always need the current status of all available updates, including Service Packs.
 
 
 
=== Outlook Contacts and appointments ===
 
Access to Microsoft Exchange Server (for Outlook contacts and appointments) must be given in order to use these features
 
 
 
=== Current Restrictions and Notes for MAC computers ===
 
* The "secondary mouse button" must be enabled in the operating system to use the context menus in myPortal for Desktop.
 
* The automatic start or participation in web collaboration sessions are currently not supported. However, it is possible to participate in web collaboration sessions via the web client by entering the web collaboration session number.
 
* Hotkeys and the Desktop Dialer are not available.
 
* The use of Outlook contacts and calendar integration are not available.
 
* The Calendar program (iCAL) and the Contacts application (address book) of the MAC operating system itself re not supported.
 
* myPortal for Desktop client log files must be copied and deleted manually in cases where service is required. No automatic upload of the client log files to the OpenScape Office server occurs as under MS Windows. Log files are displayed to the user by default in the list of new files on opening the "Finder" (similar to Windows Explorer) and must be deleted manually.
 
* E-mail meeting invitations are displayed in the e-mail program on the MAC without the mail (body) text. The attached calendar files can be viewed.
 
* The online help from within myPortal is not available. It can be downloaded via the Samba share as a PDF file.
 
* Apple's default browser "Safari" has not been released for use with OpenScape Office Assistant (WBM). The Firefox browser, which is also available for the MAC, can be used for the administration of the system and key programming instead of the Safari browser.
 
* Voice messages are played back on the default playback device of the MAC through the MAC speakers and are thus stored by default in iTunes. The voice messages played back with iTunes must be deleted manually by the user.
 
* The myPortal for Desktop function to hide the Favorites on the right or left edge of the screen, which is available under MS Windows, is not available on the Mac OS X.
 
 
 
=== Message Waiting Indication ===
 
For analog and DECT telephones, the Message Waiting Indication (MWI) is not supported, and only limited support is available for displaying information on the phone.
 
  
 
== Documentation ==
 
== Documentation ==
  
Documentation of myPortal for Desktop is available within SEBA documentation.
+
==== User manual ====
 
 
Feature description of myPortal for Desktop is part of OpenScape office data sheet / features description
 
Handling and settigs are descripbed within the openscape office user manual
 
 
 
  
==== Presentation ====
+
The user manual can be downloaded from:
  
* {{File-DL|OSOVR3|pdf}}
+
* Communication system via the  Administration Portal
 
+
* Mitel/Unify Partner Portal
==== Data Sheet ====
+
* Please also ask your responsible Mitel/Unify Service Partner
 
 
* {{File-DL|OSOVR3|pdf}}
 
 
 
 
 
==== User manual ====
 
 
 
* {{File-DL|myPortal for Desktop|pdf}}
 
  
 
== Software Deployment  ==
 
== Software Deployment  ==
  
myPortal for Desktopp is part of OpenScape Office SW image. >br/>
+
myPortal for Desktopp is part of OpenScape Business. <br/>
The following options are available for providing installation files to users:<br>
+
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
* The administrator downloads the installation files from the Download Center and provides them to users via a network drive, for example.  
 
* They can access the installation files directly via a network drive connected with \\<IP address of OpenScape Office>\applications <br/>
 
The installation files are located in the install-common folder.
 
For Login credentials see user guide  <br/>
 
  
 
== Licensing ==
 
== Licensing ==
 
A license is required for for every user for the operation of myPoprtal for desktop. <br/>
 
A license is required for for every user for the operation of myPoprtal for desktop. <br/>
Whereas the use of myPortal for Desktop is embedded within the following OpenScape Office licenses.<br/>
+
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Mitel/Unify Partner Portal.
Differences have to be considered between the user licensing of OpenScape Office LX/MX and OpenScape Office HX.
 
Licenses are permanently bound to the user station.
 
 
 
* OpenScape Office V3 LX/MX Comfort User
 
-      Usage of all communication functions of OpenScape Office <br/>
 
- Unified Communications functions via myPortal. <br/>
 
- Voicemail box (Voicemail)<br/>
 
 
 
* OpenScape Office V3 LX/MX Comfort Plus User
 
- Usage of all communication functions of OpenScape Office <br/>
 
- Unified Communications functions via myPortal <br/>
 
- Voicemail box (Voicemail)<br/>
 
- Fax box <br/>
 
- Conference management <br/>
 
- Mobility Entry, incl. myPortal for Mobile <br/>
 
 
 
or <br/>
 
* OpenScape Office V3 HX Standard User <br/>
 
- Usage of all communication functions of OpenScape Office
 
- Unified Communications functions via myPortal.
 
- Voicemail box (Voicemail)
 
- Fax box
 
 
 
 
 
=== License upgrade ===
 
 
 
Within OpenScape Office MX/LX a license upgrade can be done easily by assigning a Comfort Plus User license to the user station instead of a Comfort User license, assumed that Comfort Plus user licenes are available within the OpenScape Office system.
 
 
 
For OpenScape Office HX no user license upgrade is provided
 

Latest revision as of 10:04, 20 August 2024


myPortal Favorites screenshot

myPortal for Desktop is a Java based client for accessing the unified communication functions of OpenScape Business from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.

myPortal for Desktop SW is part of OpenScape Business SW and bound to the SW version of the communication platform.


Overview

Features

Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, myPortal for Desktop can, for example, also be used to access voicemails and faxes. The following screenshots shows some the different graphical user interface options and pop out options for additional feature values (conference, voicemail, call journal, etc.).

Classic and Modern Skin


myPortal for Desktop provides:

  • Directories
  • Favorites List
  • Journal for calls
  • Desktop Dialing
  • Screen pops
  • Presence status
  • CallMe service with ONS (One Number Service)
  • Status-based call forwarding
  • Personal AutoAttendant
  • Conferences (ad-hoc or managed)
  • Call Recording
  • Instant Messaging incl. multi user chat
  • Voice and Fax messages
  • Integration of OpenScape Web Collaboration (Video, Screenshare, Fileupload)

Configuration Overview

myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC. myPortal connects to OpenScape Business via Ethernet LAN with TCP/IP protocol.

Requirements

Telecommunication systems

Platform

  • OpenScape Business V3, embedded with the new V3 Mainboard Controller for X1, X3, X5, X8 and Business S.

Supported Telephones

Phones which are supported by myPortal for desktop depend on the respective communication platform.

OpenScape Business

  • OpenScape DeskPhone CP100, 200, 400, 600/E
  • OpenStage HFA/SIP
  • OpenScape Desk Phone IP 35G/55G HFA/SIP
  • OpenStage T
  • OpenScape Personal Edition HFA/SIP
  • OpenScape Business Cordless
  • OpenScape Cordless IP V2
  • OpenStage WL3
  • OpenScape WLAN Phone WL4
  • Mitel SIP phones from third parties that support 3PCC
  • via Unify Phone (3rd Party CTI Control)
  • Analog telephone

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC The following values are showing the minimum requirements:

  • 2x2 GHz CPU
  • RAM: 2 GB
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution

MAC Client PC

  • Processor type: Intel Core 2 Duo 2 GHz
  • Memory: 2 GB 667 MHz DDR RAM

Terminal Server

The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

PC software

Please note
Support for the UC Suite clients for Microsoft Windows 7 and Microsoft Windows 2007/2010/2013 Server will end at the same time as the end of support for these products by Microsoft. Those operating systems will no longer be supported.

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 10/11

Terminal Server Operating Systems

  • Microsoft Windows 2022 Server 64 Bit
  • MS Terminal Server 2022
  • Microsoft Windows 2019 Server 64 Bit
  • MS Terminal Server 2019
  • Citrix XenApp 7.18 (Desktop Mode)
  • Citrix XenDesktop 7.18 Server (64 Bit)

Application Software

  • Oracle Java SE >= 1.8.x (32 Bit or 64 Bit)
  • Open JDK V8 or higher (32 Bit or 64 Bit)
  • Apple Java >= 1.6.x


Internet Browser

myPortal for Desktop can be used in combination with the following web browsers:

  • Microsoft Internet Explorer Version 10
  • Mozilla Firefox Version 19 or later

Licenses

A license is required for each user, who wants to use myPortal for Desktop.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Mitel/Unify Partner Portal

Documentation

User manual

The user manual can be downloaded from:

  • Communication system via the Administration Portal
  • Mitel/Unify Partner Portal
  • Please also ask your responsible Mitel/Unify Service Partner

Software Deployment

myPortal for Desktopp is part of OpenScape Business.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

A license is required for for every user for the operation of myPoprtal for desktop.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Mitel/Unify Partner Portal.