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Difference between revisions of "CallBridge Collection"

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−
[[Image:CallBridge_Collection.png|300px|thumb|CallBridge Collection overview]]
+
{{Breadcrumb|||OpenScape Business}}
 +
 
 +
== Overview ==
  
 
The '''CallBridge Collection''' is a suite of specific [[CorNet]] TS '''T'''API '''S'''ervice '''P'''roviders (CorNet TS TSPs) grouped as a small powerful middleware application that provides open interfaces to implement [[1st Party]] Computer Telephony Integration ([[CTI]]).
 
The '''CallBridge Collection''' is a suite of specific [[CorNet]] TS '''T'''API '''S'''ervice '''P'''roviders (CorNet TS TSPs) grouped as a small powerful middleware application that provides open interfaces to implement [[1st Party]] Computer Telephony Integration ([[CTI]]).
  
−
== Telephony Service Providers of CallBridge Collection and Requirements==
+
Beneath the communication platforms and devices of the current portfolio of Unify CallBride Collection supports also older devices and platforms, which have been replaced by new models, versions or which have been phased out over the time. <br>
 +
 
 +
'''Please Note''':<br>
 +
Unify supports the functionality of CallBridge Collection in combination with communication systems and devices of the current Unify product portfolio, which are released within the actual technical release note of Callbride Collection. Devices and communications platforms, which are no longer part of the Unify product portfolio are not blocked within the installation and administration of CallBridge Collection, but in case of problems of any kind Unify does not give any support. The same applies for the support of actual Microsoft Windows Operating systems in case that a specific constellation has been released only for an older version of the Operation system.
  
−
* CallBridge TA
+
== Features ==
−
** A free COM port (COM1-COM16)
 
−
** A suitable V.24 cable for connecting the telephone to the computer
 
−
** 10 MB free memory on the hard disk
 
  
 +
* Service provider for first party telephony applications.
 +
* Runs with TAPI Versions 2.x and 3.0
 +
* Supports applications written for TAPI Versions 1.3, 1.4, 2.x and 3.0.
 +
* Operates in a phone-centric connectivity model.
 +
* Supports one phone device, which has to be connected via serial COM, USB or IP interface.
 +
* Supports one line device.
 +
* Supports device-specific extensions.
  
−
* CallBridge TU
+
== TAPI Service Provider Variants ==
−
** A free USB port
+
For historical reasons CallBridge Collection consists of three different TAPI service providers:
−
** A USB cable for connecting the telephone to the computer. For optiPoint 500/600 "USB cable with angled connector" (ref. no. S30267-Z360-A30) is recommended.
 
−
** 10 MB free memory on the hard disk
 
  
  
−
* CallBridge IP
+
=== CallBridge IP ===
−
** The computer and the corresponding IP telephone must be interconnected via LAN.
+
CallBridge IP is the TAPI service provider for PC-based telephony using OpenStage DeskPhone CP, OpenStage DeskPhone IP ,OpenStage HFA telephones via LAN and OpenStage 60/80 T telephones via IP-over-USB protocol.
−
** 10 MB free memory on the hard disk
 
  
−
== Compatibility Matrix == (based on V2 R1.2.0)
+
[[Image:CB_IP_V2_OSBiz.png|450px|CallBride IP with OpenStage HFA devices]]
 +
 
 +
Figure: CallBridge IP with OpenStage HFA devices connected to OpenScape Business
 +
 
 +
=== CallBridge TU ===
 +
CallBridge TU is a TAPI service provider for PC-based telephony using OpenStage 30/40 T telephones via a USB interface.
 +
 
 +
[[Image:CB_TU_V2_OSBiz.png|450px|CallBride TU with OpenStage T devices]]
 +
 
 +
Figure: CallBridge TU with OpenStage T devices connected to OpenScape Business
 +
 
 +
=== CallBridge TA ===
 +
CallBridge TA is a TAPI service provider for PC-based telephony using devices with RS232 interface.
 +
Within portfolio of Unify only devices with IP or USB interface are available. Therefore CallBride TA can be used only in combination with old devices like:
 +
Optiset E telephones with an Optiset E data adapter or Optiset E control adapter.
 +
 
 +
[[Image:CB_TA_V2_HP3k.png|450px|CallBride TA with optiset E devices]]
 +
 
 +
Figure: CallBridge TA with optiset E devices connected to HiPath 3000
 +
 
 +
== Compatibility Matrix ==
 +
The following information is related to CallBride Collection V2R3.11.0 <br>
 +
<br>
 +
The table below shows a general compatibility matrix of each CallBridge TSP regarding communication system family, devices and adapters.<br>
 +
'''Please note within this context:''' <br>
 +
Unify supports only released communications platforms, devices  and adapters, which are still available in the actual product portfolio. For discontinued products and PC operating systems no support is given in general. This applies also for discontinued components in combination wirh the actual CallBridge collection SW. For details about supported devices see also the release note of the platform. <br>
  
−
The table below shows a general compatibility matrix of each CallBridge TSP regarding specific components of:
 
−
* HiPath communication system family
 
−
* HiPath Integrated Gateway family
 
−
* CallBridge Collection's workstation Operative System
 
  
 
{| {{DefaultTable}}
 
{| {{DefaultTable}}
−
! Component
+
| align="center" style="background:#f0f0f0;"|'''Product'''
−
! [[#CallBridge TS Providers|CallBridge IP]]
+
| align="center" style="background:#f0f0f0;"|'''CallBridge IP'''
−
! [[#CallBridge TS Providers|CallBridge TU]]
+
| align="center" style="background:#f0f0f0;"|'''CallBridge TU'''
−
! [[#CallBridge TS Providers|CallBridge TA]]
+
| align="center" style="background:#f0f0f0;"|'''CallBridge TA'''
−
|-  
+
|-
−
| HiPath Communication System
+
| '''Telephone'''||OpenStage 15 HFA||OpenStage 30 T||optiset E basic
−
| [[HiPath 2000]] V1.0<br\>[[HiPath 2000]] V2.0 (>= R5)<br\>[[HiPath 3000]] V3.0 (>= SMR09)<br\>[[HiPath 3000]] V4.0 (>= SMR02)<br\>[[HiPath 3000]] V5.0 (>= SMR03)<br\>[[HiPath 3000]] V6.0<br\>[[HiPath 3000]] V7.0 (>= R5)<br\>HiPath 4000 V1.0 (>= SMR12)<br\>HiPath 4000 V2.0<br\>HiPath 4000 V3.0<br\>HiPath 4000 V4.0 (>= R2)<br\>HiPath OpenOffice ME V1.0 (>= R3)<br\>HiPath OpenOffice EE V1.0 (>= R1)<br\><br\><br\>
+
|-
−
| <br\><br\>[[HiPath 3000]] (All)<br\><br\><br\><br\><br\>HiPath 4000 (All)<br\><br\><br\><br\><br\><br\>Hicom 100 E (>= V2.0.1)<br\>Hicom 150 E / H<br\>Hicom 300 E / H<br\>HiPath AllServe 150
+
| ||OpenStage 20 HFA||OpenStage 40 T||optiset E advance
−
| <br\><br\>[[HiPath 3000]] (All)<br\><br\><br\><br\><br\>HiPath 4000 (All)<br\><br\><br\><br\><br\><br\>Hicom 100 E (>= V2.0.1)<br\>Hicom 150 E / H<br\>Hicom 300 E / H<br\>HiPath AllServe 150
+
|-
 +
| ||OpenStage 20E HFA||optiPoint 500 basic||optiset E advance plus
 +
|-
 +
| ||OpenStage 40 HFA||optiPoint 500 standard||optiset E advance conference
 +
|-
 +
| ||OpenStage 60 HFA||optiPoint 500 standard SL||optiset E memory
 +
|-
 +
| ||OpenStage 80 HFA||optiPoint 500 advance||
 +
|-
 +
| ||OpenStage 60 T||optiPoint 600 office TDM||
 +
|-
 +
| ||OpenStage 80 T||||
 +
|-
 +
| ||optiPoint 410 entry HFA||||
 +
|-
 +
| ||optiPoint 410 economy HFA||||
 +
|-
 +
| ||optiPoint 410 economy plus HFA||||
 +
|-
 +
| ||optiPoint 410 standard HFA||||
 +
|-
 +
| ||optiPoint 410 advance HFA||||
 +
|-
 +
| ||optiPoint 420 economy HFA||||
 +
|-
 +
| ||optiPoint 420 economy plus HFA||||
 +
|-
 +
| ||optiPoint 420 standard HFA||||
 +
|-
 +
| ||optiPoint 420 advance HFA||||
 +
|-
 +
| ||optiPoint 600 office HFA||||
 +
|-
 +
| ||OpenScape DeskPhone IP 35 G HFA||||
 +
|-
 +
| ||OpenScape DeskPhone IP 55 G HFA||||
 +
|-
 +
|| ||OpenScape DeskPhone CP 200 HFA||||
 
|-
 
|-
−
| HiPath Integrated Gateway
+
| ||OpenScape DeskPhone CP 400 HFA||||
−
| HiPath HG1500 V2.0 (>= SMR24)<br\>HiPath HG1500 V3.0 (>= SMR02)<br\>HiPath HG1500 V5.0<br\>HiPath HG1500 V6.0<br\>HiPath HG1500 V7<br\>HiPath HG3530 V1.0<br\>HiPath HG3530 V2.0<br\>
+
|-|
−
|
+
| ||OpenScape DeskPhone CP 600 HFA||||
−
|
+
|-|||||||
 
|-
 
|-
−
| Workstation Operative System<br\>(Microsoft)
+
| '''Adapter'''||optiPoint acoustic adapter||optiPoint acoustic adapter||optiset E akustik Adapter
−
| Windows 2003 Server<br\>Windows XP Professional (SP2)<br\>Windows 2000 Server (>= SP2)<br\>Windows 2000 Professional (>= SP2)<br\>Windows NT 4.0 Professional (SP6)<br\>Windows ME<br\>Windows 98 SE<br\>
 
−
| Windows 2003 Server<br\>Windows XP Professional (SP2)<br\>Windows 2000 Server (>= SP2)<br\>Windows 2000 Professional (>= SP2)<br\><br\>Windows ME<br\>Windows 98 SE<br\>
 
−
| Windows 2003 Server<br\>Windows XP Professional (SP2)<br\>Windows 2000 Server (>= SP2)<br\>Windows 2000 Professional (>= SP2)<br\>Windows NT 4.0 Professional (SP6)<br\>Windows ME<br\>Windows 98 SE<br\>
 
 
|-
 
|-
−
|}
+
| ||optiPoint recorder adapter||optiPoint ISDN adapter||optiset E contact Adapter
−
 
 
−
== Phone supporting matrix ==
 
−
 
 
−
The table below shows the compatibility matrix of each CallBridge TSP regarding used workpoint:<br\>
 
−
* Family or specific model
 
−
* Operating mode ([[HFA]] CorNet IP or U<sub>p0/E</sub>) used by HiPath systems
 
−
* Physical interface ([[LAN]], [[USB]] or Serial) used for connection to [[1st Party]] workstation
 
−
 
 
−
{| {{DefaultTable}} style="text-align:center"
 
−
! Workpoint
 
−
! Operating mode
 
−
! Interface
 
−
! CallBridge TA
 
−
! CallBridge TU
 
−
! CallBridge IP
 
 
|-
 
|-
−
| style="text-align:left" | [[OpenStage]] <ref name="note_4"><br \>OpenStage HFA V1 phones with R3 loadware version or newer are required.<br \></ref>
+
| ||||optiPoint recorder adapter||optiset E control Adapter
−
| HFA (CorNet IP)
 
−
| IP
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
 
|-
 
|-
−
| style="text-align:left" | [[OpenStage 80]] <ref name="note_5"><br \>OpenStage 60/80 T V1 phones with R3 loadware version or newer are required.<br \></ref>
+
| ||||||optiset E data Adapter
−
| U<sub>P0/E</sub>
 
−
| USB
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
−
| style="background:#ffe0e0" | No
 
 
|-
 
|-
−
| style="text-align:left" | [[OpenStage 60]] <ref name="note_5"><br \>OpenStage 60/80 T V1 phones with R3 loadware version or newer are required.<br \></ref>
+
| ||||||optiset E headset Adapter
−
| U<sub>P0/E</sub>
 
−
| USB
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
−
| style="background:#ffe0e0" | No
 
 
|-
 
|-
−
| style="text-align:left" | [[OpenStage 40]] <ref name="note_6"><br \>OpenStage 40 T V1 phone with R0.16.0 loadware version or newer are required.<br \></ref>
+
| ||||||optiset E headset plus Adapter
−
| U<sub>P0/E</sub>
 
−
| USB
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
−
| style="background:#ffe0e0" | No
 
 
|-
 
|-
−
| style="text-align:left" | [[optiPoint 410 entry]] <ref name="note_1"><br \>These workpoints have the [[On-hook dialing]] feature, but not [[Handsfree]] functionality.<br \>This means that user can only answer an incoming call or establish a connection to the remote station by manually lifting the handset.<br \></ref>
+
| ||||||optiset E ISDN Adapter
−
| HFA (CorNet IP)
 
−
| IP
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
 
|-
 
|-
−
| style="text-align:left" | [[optiPoint 410 economy]] <ref name="note_1" />, [[optiPoint 420 economy]] <ref name="note_1" />
+
| ||||||
−
| HFA (CorNet IP)
 
−
| IP
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
 
|-
 
|-
−
| style="text-align:left" | [[optiPoint 410 economy plus]] <ref name="note_1" /> , [[optiPoint 420 economy plus]] <ref name="note_1" />
+
| '''Communication platform''' ||OpenScape Business||OpenScape Business||HiPath 4000 (< V2 *1)
−
| HFA (CorNet IP)
 
−
| IP
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
 
|-
 
|-
−
| style="text-align:left" | [[optiPoint 410 standard]] <ref name="note_2" />, [[optiPoint 420 standard]] <ref name="note_2"><br \>These workpoints have both [[On-hook dialing]] and [[Handsfree]] features as well as a Loudspeaker key.<br \>This means that user can make a call without needing to operate the phone manually.<br \></ref>
+
| ||OpenScape Office||OpenScape Office||HiPath 3000 (< V7 *1)
−
| HFA (CorNet IP)
 
−
| IP
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
 
|-
 
|-
−
| style="text-align:left" | [[optiPoint 410 advance]] <ref name="note_2" />, [[optiPoint 420 advance]] <ref name="note_2" />
+
| ||HiPath OpenOffice EE/ME||HiPath OpenOffice EE/ME||HiPath AllServe 150 *1
−
| HFA (CorNet IP)
 
−
| IP
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
 
|-
 
|-
−
| style="text-align:left" | optiPoint 600 office <ref name="note_2" />
+
| ||HiPath 4000 (< V2 *1)||HiPath 4000 (< V2 *1)||Hicom 300 E / H *1
−
| HFA (CorNet IP)
 
−
| IP
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
 
|-
 
|-
−
| style="text-align:left" | optiPoint 500 basic <ref name="note_1" />
+
| ||HiPath 3000 (< V7 *1)||HiPath 3000 (< V7 *1)||Hicom 150 E / H *1
−
| U<sub>P0/E</sub>
 
−
| USB
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
−
| style="background:#ffe0e0" | No
 
 
|-
 
|-
−
| style="text-align:left" | optiPoint 500 standard <ref name="note_2" />
+
| ||HiPath 2000 (< V2 *1)||HiPath 2000 (< V2 *1)||Hicom 100 E *1
−
| U<sub>P0/E</sub>
 
−
| USB
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
−
| style="background:#ffe0e0" | No
 
 
|-
 
|-
−
| style="text-align:left" | optiPoint 500 standard SL (US only) <ref name="note_2" />
+
| ||||HiPath AllServe 150 *1||
−
| U<sub>P0/E</sub>
 
−
| USB
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
−
| style="background:#ffe0e0" | No
 
 
|-
 
|-
−
| style="text-align:left" | optiPoint 500 advance <ref name="note_2" />
+
| ||||Hicom 300 E / H *1||
−
| U<sub>P0/E</sub>
 
−
| USB
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
−
| style="background:#ffe0e0" | No
 
 
|-
 
|-
−
| style="text-align:left" | optiPoint 600 office <ref name="note_2" />
+
| ||||Hicom 150 E / H *1||
−
| U<sub>P0/E</sub>
 
−
| USB
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#e0ffe0" | Yes
 
−
| style="background:#ffe0e0" | No
 
−
|-
 
−
| style="text-align:left" | optiset E basic <ref name="note_1" />
 
−
| U<sub>P0/E</sub>
 
−
| Serial (V.24)<ref name="note_3"><br \>Required additional optiset E Data adapter or optiset E Control adapter.<br \></ref>
 
−
| style="background:#e0ffe0" | Yes
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#ffe0e0" | No
 
−
|-
 
−
| style="text-align:left" | optiset E advance <ref name="note_1" />
 
−
| U<sub>P0/E</sub>
 
−
| Serial (V.24)<ref name="note_3" />
 
−
| style="background:#e0ffe0" | Yes
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#ffe0e0" | No
 
 
|-
 
|-
−
| style="text-align:left" | optiset E advance plus <ref name="note_2" />
+
| ||||Hicom 100 E *1||
−
| U<sub>P0/E</sub>
 
−
| Serial (V.24)<ref name="note_3" />
 
−
| style="background:#e0ffe0" | Yes
 
−
| style="background:#ffe0e0" | No
 
−
| style="background:#ffe0e0" | No
 
 
|-
 
|-
−
| style="text-align:left" | optiset E conference <ref name="note_2" />
+
|  
−
| U<sub>P0/E</sub>
+
|}
−
| Serial (V.24)<ref name="note_3" />
+
 
−
| style="background:#e0ffe0" | Yes
+
 
−
| style="background:#ffe0e0" | No
+
(  *1 only supported in combination with a Windows 32 bit operating system
−
| style="background:#ffe0e0" | No
+
 
 +
== Prerequisites ==
 +
 
 +
For operation of CallBride collection some HW / SW prereqisites have to be fulfilled
 +
 
 +
=== HW/SW prerequisites ===
 +
 
 +
==== Computer HW ====
 +
 
 +
'''Minimum HW-requirements'''
 +
 
 +
* Pentium or compatible CPU
 +
* 128 MB RAM
 +
* 25 MB free hard disk memory
 +
* A free physical interface
 +
** Ethernet LAN Interface for CallBride IP
 +
** USB Interface for CallBride TU
 +
** RS232 Interface for CallBride TA
 +
<br>
 +
'''Please note''':<br>
 +
The Microsoft Windows operating system and the used application may require a more powerful processor, RAM and more memory space on the hard disk..
 +
 
 +
==== Computer SW ====
 +
 
 +
'''Operating systems for Callbride Collection TAPI Service Providers'''
 +
 
 +
* Microsoft Windows 7 (32/64 Bit) Service Pack: SP1
 +
* Microsoft Windows 8 (32/64 Bit) except Windows RT
 +
* Microsoft Windows 8.1 (32/64 Bit except Windows RT
 +
* Microsoft Windows 10 (32/64 Bit)        
 +
 
 +
'''Operating systems for USB Driver for OpenStage 40 T and OpenStage 60/80 (RNDIS Driver)'''
 +
 
 +
* Microsoft Windows 7 (32/64 Bit) Service Pack: SP1
 +
* Microsoft Windows 8 (32/64 Bit) except Windows RT
 +
* Microsoft Windows 8.1 (32/64 Bit except Windows RT
 +
* Microsoft Windows 10 (32/64 Bit)        
 +
 
 +
 
 +
'''Please note:''' <br>
 +
 
 +
For the following platforms 64 bit version of Microsoft Windows 7 or Windows 8.x can only be used with Callbridge Collection from a specific SW version on upwards:
 +
* HiPath 2000 ≥ V2
 +
* HiPath 3000 ≥ V7
 +
* HiPath 4000 ≥ V2
 +
* HiPath OpenOffice EE/ME
 +
 
 +
 
 +
Microsoft Server operating systems have not been tested in combination with CallBridge collection and are not released for CallBride Collection V2.
 +
Some devices connected to older communication platform version are only supported by 32 bit OS. For more information see compatibility matrix.
 +
 
 +
=== Cabeling ===
 +
 
 +
Depending on the used CallBride variant different cables for the connection between computer and telephone device are required.
 +
* Ethernet 10 / 100 base T cable for connection of CallBride IP
 +
* USB cable for connection of CallBridge TU
 +
** A standard USB cable (with USB Type A and Type B plugs) can be used for OpenStage 30/40/60/80 T
 +
** A specific USB cable with Type A and an angled Type B plug has to be used for optiPoint 500 telephones. (e.g. S30267-Z360-A30)
 +
* RS232(V.24) 1:1 cable
 +
** 25pin male to 9 pin female cable for connection using the data adapter
 +
** 9 pin male to 9 pin female cable  and a data- or control- adapter for connection of CallBride TA
 +
 
 +
 
 +
== Documentation ==
 +
 
 +
Some documents in various languages are available for CallBridge Collection.
 +
As there are:
 +
 
 +
* Datasheets
 +
* Installation manuals
 +
* Technical release note
 +
 
 +
The documents can be obtained from the following source:
 +
 
 +
* {{Partner Portal}} of Unify
 +
<!--
 +
 
 +
* {{File-DL|CallBridge Collection Installation Manual|pdf}} valid for V2 R 1.2.0
 +
-->
 +
 
 +
 
 +
{| {{DefaultTable}}
 +
! width="25%" | Documentation
 +
! width="20%" | Version / Date
 +
! width="10%" | File
 +
! width="45%" | Disclaimer
 
|-
 
|-
−
| style="text-align:left" | optiset E memory <ref name="note_2" />
+
|
−
| U<sub>P0/E</sub>
+
CallBridge Collection
−
| Serial (V.24)<ref name="note_3" />
+
 
−
| style="background:#e0ffe0" | Yes
+
 
−
| style="background:#ffe0e0" | No
+
 
−
| style="background:#ffe0e0" | No
+
CorNet TS TAPI Service Provider
 +
 
 +
Supplement to the
 +
Microsoft Windows Telephony Application
 +
Programmer's Guide
 +
Version 2.0
 +
|
 +
V2.0 / November 2004
 +
|
 +
{{File-DL|CBV2_PG|zip}}
 +
|  
 +
You may download and use this file only if you agree to the [[About This Wiki#Disclaimer|DISCLAIMER]]. If You disagree, your are not allowed to download the file.
 +
 
 +
Any support regarding the TAPI implentation is only be given to registered partners within the  [http://www.unify.com/main/Partners/Technology-Partners.aspx HiPath Technologie Partner Program]
 
|}
 
|}
−
<references />
+
 
 +
 
 +
 
 +
<!--
  
 
== Current software releases ==
 
== Current software releases ==
Line 214: Line 267:
 
! Release Date
 
! Release Date
 
! Release Note
 
! Release Note
−
! Download
+
|-
 +
| V2 R3.0.0
 +
| 22/12/2010
 +
| [[CallBridge Collection V2.0 Release Notes#V2 R3.0.0|Release Note for V2 R3.0.0]]
 +
|-
 +
| V2 R2.2.0
 +
| 08/10/2010
 +
| [[CallBridge Collection V2.0 Release Notes#V2 R2.2.0|Release Note for V2 R2.2.0]]
 +
|-
 +
| V2 R2.1.0
 +
| 18/05/2010
 +
| [[CallBridge Collection V2.0 Release Notes#V2 R2.1.0|Release Note for V2 R2.1.0]]
 
|-  
 
|-  
 
| V2 R1.2.0
 
| V2 R1.2.0
−
| 30/10/2008
+
| 30/10/2009
 
| [[CallBridge Collection V2.0 Release Notes#V2 R1.2.0|Release Note for V2 R1.2.0]]
 
| [[CallBridge Collection V2.0 Release Notes#V2 R1.2.0|Release Note for V2 R1.2.0]]
−
| [http://www.enterprise-communications.siemens.com/seba/default.aspx SEBA]
 
 
|-  
 
|-  
 
| V2 R0.16.1
 
| V2 R0.16.1
 
| 08/06/2008
 
| 08/06/2008
 
| [[CallBridge Collection V2.0 Release Notes#V2 R0.16.1|Release Note for V2 R0.16.1]]
 
| [[CallBridge Collection V2.0 Release Notes#V2 R0.16.1|Release Note for V2 R0.16.1]]
−
| [http://www.enterprise-communications.siemens.com/seba/default.aspx SEBA]
 
 
|-
 
|-
 
|}
 
|}
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To get an overview of all release notes about [[CallBridge Collection]] see [[CallBridge Collection V2.0 Release Notes|history of all Release Notes]].
 
To get an overview of all release notes about [[CallBridge Collection]] see [[CallBridge Collection V2.0 Release Notes|history of all Release Notes]].
  
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== CallBridge TS Providers ==
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-->
 +
 
 +
== Software Delivery / Deployment ==
 +
The CallBridge Collection software package can be downloaded free of charge from the Software Download Server (SWS) within the {{Partner Portal}} of Unify. The package contains, in addition to the TAPI service provider setup, all necessary USB drivers, the installation manual and a README.TXT with up-to-date information on the product.
  
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=== CallBridge IP ===
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== Licensing ==
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This is a [[TAPI]] Service Provider for PC-based telephony with an [[optiPoint 410/420]] or optiPoint 600 (IP mode) over [[LAN]].
+
Callbridge Collection SW is not licensed
 +
 
 +
== SW Upgrade / Migration ==
  
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=== CallBridge TU ===
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== Useful Tools ==
−
...
 
  
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=== CallBridge TA ===
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== Further technical Information ==
−
...
 
  
−
== Documentation ==
 
−
* {{File-DL|CallBridge Collection Installation Manual|pdf}} valid for V2.0.00.11
 
  
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== How To ==
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=== How To ===
 
Suitable task descriptions with links to corresponding procedures in the [[How To]] article(s)
 
Suitable task descriptions with links to corresponding procedures in the [[How To]] article(s)
  
−
== Whitepapers ==
+
=== Whitepapers ===
 
Suitable white paper document titles with links to the corresponding [[White Papers|White Paper]] article(s)
 
Suitable white paper document titles with links to the corresponding [[White Papers|White Paper]] article(s)
−
 
−
== See also ==
 
−
Suitable links to articles/categories in this wiki
 
−
 
−
== External links ==
 
−
 
−
Suitable links to external web pages
 

Latest revision as of 14:07, 9 October 2017

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Icon linkarrow.gif Home  Icon linkarrow.gif OpenScape Business  Icon linkarrow.gif CallBridge Collection

Overview

The CallBridge Collection is a suite of specific CorNet TS TAPI Service Providers (CorNet TS TSPs) grouped as a small powerful middleware application that provides open interfaces to implement 1st Party Computer Telephony Integration (CTI).

Beneath the communication platforms and devices of the current portfolio of Unify CallBride Collection supports also older devices and platforms, which have been replaced by new models, versions or which have been phased out over the time.

Please Note:
Unify supports the functionality of CallBridge Collection in combination with communication systems and devices of the current Unify product portfolio, which are released within the actual technical release note of Callbride Collection. Devices and communications platforms, which are no longer part of the Unify product portfolio are not blocked within the installation and administration of CallBridge Collection, but in case of problems of any kind Unify does not give any support. The same applies for the support of actual Microsoft Windows Operating systems in case that a specific constellation has been released only for an older version of the Operation system.

Features

  • Service provider for first party telephony applications.
  • Runs with TAPI Versions 2.x and 3.0
  • Supports applications written for TAPI Versions 1.3, 1.4, 2.x and 3.0.
  • Operates in a phone-centric connectivity model.
  • Supports one phone device, which has to be connected via serial COM, USB or IP interface.
  • Supports one line device.
  • Supports device-specific extensions.

TAPI Service Provider Variants

For historical reasons CallBridge Collection consists of three different TAPI service providers:


CallBridge IP

CallBridge IP is the TAPI service provider for PC-based telephony using OpenStage DeskPhone CP, OpenStage DeskPhone IP ,OpenStage HFA telephones via LAN and OpenStage 60/80 T telephones via IP-over-USB protocol.

CallBride IP with OpenStage HFA devices

Figure: CallBridge IP with OpenStage HFA devices connected to OpenScape Business

CallBridge TU

CallBridge TU is a TAPI service provider for PC-based telephony using OpenStage 30/40 T telephones via a USB interface.

CallBride TU with OpenStage T devices

Figure: CallBridge TU with OpenStage T devices connected to OpenScape Business

CallBridge TA

CallBridge TA is a TAPI service provider for PC-based telephony using devices with RS232 interface. Within portfolio of Unify only devices with IP or USB interface are available. Therefore CallBride TA can be used only in combination with old devices like: Optiset E telephones with an Optiset E data adapter or Optiset E control adapter.

CallBride TA with optiset E devices

Figure: CallBridge TA with optiset E devices connected to HiPath 3000

Compatibility Matrix

The following information is related to CallBride Collection V2R3.11.0

The table below shows a general compatibility matrix of each CallBridge TSP regarding communication system family, devices and adapters.
Please note within this context:
Unify supports only released communications platforms, devices and adapters, which are still available in the actual product portfolio. For discontinued products and PC operating systems no support is given in general. This applies also for discontinued components in combination wirh the actual CallBridge collection SW. For details about supported devices see also the release note of the platform.


Product CallBridge IP CallBridge TU CallBridge TA
Telephone OpenStage 15 HFA OpenStage 30 T optiset E basic
OpenStage 20 HFA OpenStage 40 T optiset E advance
OpenStage 20E HFA optiPoint 500 basic optiset E advance plus
OpenStage 40 HFA optiPoint 500 standard optiset E advance conference
OpenStage 60 HFA optiPoint 500 standard SL optiset E memory
OpenStage 80 HFA optiPoint 500 advance
OpenStage 60 T optiPoint 600 office TDM
OpenStage 80 T
optiPoint 410 entry HFA
optiPoint 410 economy HFA
optiPoint 410 economy plus HFA
optiPoint 410 standard HFA
optiPoint 410 advance HFA
optiPoint 420 economy HFA
optiPoint 420 economy plus HFA
optiPoint 420 standard HFA
optiPoint 420 advance HFA
optiPoint 600 office HFA
OpenScape DeskPhone IP 35 G HFA
OpenScape DeskPhone IP 55 G HFA
OpenScape DeskPhone CP 200 HFA
OpenScape DeskPhone CP 400 HFA
OpenScape DeskPhone CP 600 HFA
Adapter optiPoint acoustic adapter optiPoint acoustic adapter optiset E akustik Adapter
optiPoint recorder adapter optiPoint ISDN adapter optiset E contact Adapter
optiPoint recorder adapter optiset E control Adapter
optiset E data Adapter
optiset E headset Adapter
optiset E headset plus Adapter
optiset E ISDN Adapter
Communication platform OpenScape Business OpenScape Business HiPath 4000 (< V2 *1)
OpenScape Office OpenScape Office HiPath 3000 (< V7 *1)
HiPath OpenOffice EE/ME HiPath OpenOffice EE/ME HiPath AllServe 150 *1
HiPath 4000 (< V2 *1) HiPath 4000 (< V2 *1) Hicom 300 E / H *1
HiPath 3000 (< V7 *1) HiPath 3000 (< V7 *1) Hicom 150 E / H *1
HiPath 2000 (< V2 *1) HiPath 2000 (< V2 *1) Hicom 100 E *1
HiPath AllServe 150 *1
Hicom 300 E / H *1
Hicom 150 E / H *1
Hicom 100 E *1


( *1 only supported in combination with a Windows 32 bit operating system

Prerequisites

For operation of CallBride collection some HW / SW prereqisites have to be fulfilled

HW/SW prerequisites

Computer HW

Minimum HW-requirements

  • Pentium or compatible CPU
  • 128 MB RAM
  • 25 MB free hard disk memory
  • A free physical interface
    • Ethernet LAN Interface for CallBride IP
    • USB Interface for CallBride TU
    • RS232 Interface for CallBride TA


Please note:
The Microsoft Windows operating system and the used application may require a more powerful processor, RAM and more memory space on the hard disk..

Computer SW

Operating systems for Callbride Collection TAPI Service Providers

  • Microsoft Windows 7 (32/64 Bit) Service Pack: SP1
  • Microsoft Windows 8 (32/64 Bit) except Windows RT
  • Microsoft Windows 8.1 (32/64 Bit except Windows RT
  • Microsoft Windows 10 (32/64 Bit)

Operating systems for USB Driver for OpenStage 40 T and OpenStage 60/80 (RNDIS Driver)

  • Microsoft Windows 7 (32/64 Bit) Service Pack: SP1
  • Microsoft Windows 8 (32/64 Bit) except Windows RT
  • Microsoft Windows 8.1 (32/64 Bit except Windows RT
  • Microsoft Windows 10 (32/64 Bit)


Please note:

For the following platforms 64 bit version of Microsoft Windows 7 or Windows 8.x can only be used with Callbridge Collection from a specific SW version on upwards:

  • HiPath 2000 ≥ V2
  • HiPath 3000 ≥ V7
  • HiPath 4000 ≥ V2
  • HiPath OpenOffice EE/ME


Microsoft Server operating systems have not been tested in combination with CallBridge collection and are not released for CallBride Collection V2. Some devices connected to older communication platform version are only supported by 32 bit OS. For more information see compatibility matrix.

Cabeling

Depending on the used CallBride variant different cables for the connection between computer and telephone device are required.

  • Ethernet 10 / 100 base T cable for connection of CallBride IP
  • USB cable for connection of CallBridge TU
    • A standard USB cable (with USB Type A and Type B plugs) can be used for OpenStage 30/40/60/80 T
    • A specific USB cable with Type A and an angled Type B plug has to be used for optiPoint 500 telephones. (e.g. S30267-Z360-A30)
  • RS232(V.24) 1:1 cable
    • 25pin male to 9 pin female cable for connection using the data adapter
    • 9 pin male to 9 pin female cable and a data- or control- adapter for connection of CallBride TA


Documentation

Some documents in various languages are available for CallBridge Collection. As there are:

  • Datasheets
  • Installation manuals
  • Technical release note

The documents can be obtained from the following source:


Documentation Version / Date File Disclaimer

CallBridge Collection


CorNet TS TAPI Service Provider

Supplement to the Microsoft Windows Telephony Application Programmer's Guide Version 2.0

V2.0 / November 2004

zip.png  CBV2_PG

You may download and use this file only if you agree to the DISCLAIMER. If You disagree, your are not allowed to download the file.

Any support regarding the TAPI implentation is only be given to registered partners within the HiPath Technologie Partner Program



Software Delivery / Deployment

The CallBridge Collection software package can be downloaded free of charge from the Software Download Server (SWS) within the Partner Portal of Unify. The package contains, in addition to the TAPI service provider setup, all necessary USB drivers, the installation manual and a README.TXT with up-to-date information on the product.

Licensing

Callbridge Collection SW is not licensed

SW Upgrade / Migration

Useful Tools

Further technical Information

How To

Suitable task descriptions with links to corresponding procedures in the How To article(s)

Whitepapers

Suitable white paper document titles with links to the corresponding White Paper article(s)

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