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Difference between revisions of "myPortal for Desktop"

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{{Breadcrumb|0|0|Unified Communications|OpenScape Business}}
 
{{Breadcrumb|0|0|Unified Communications|OpenScape Business}}
{{Breadcrumb|0|0|Unified Communications|OpenScape Office}}
 
  
  
[[Image:OSOff-myPortal-Screen.jpg|thumb|350px|myPortal screenshot]]
 
  
'''myPortal for Desktop''' is a Java based client for accessing the unified communication functions of [[OpenScape Business]] or [[OpenScape Office]] from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.
+
[[Image:myportal-for-desktop-modern-skin.png|thumb|200px|myPortal Favorites screenshot]]
  
'''myPortal for Desktop''' SW is part of OpenScape Business / Office SW and bound to the SW version of the communication platform. <br />
+
'''myPortal for Desktop''' is a Java based client for accessing the unified communication functions of [[OpenScape Business]] from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.
 +
 
 +
'''myPortal for Desktop''' SW is part of OpenScape Business SW and bound to the SW version of the communication platform. <br />
  
The following description refers to '''OpenScape Business V1R2''' and '''OpenScape Office V3R3.5'''. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business/Office
 
  
  
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=== Features ===
 
=== Features ===
Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, '''myPortal for Desktop'''  can, for example, also be used to access voicemails and faxes.
+
Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, '''myPortal for Desktop'''  can, for example, also be used to access voicemails and faxes. The following screenshots shows some the different graphical user interface options and pop out options for additional feature values (conference, voicemail, call journal, etc.).
  
[[Image:OSOff-myPortal-Screen_1.png|600px|Classic and Modern Skin]]
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[[Image:myPortal-for-desktop-1.png|600px|Classic and Modern Skin]]
  
  
'''myPortal for desktop''' provides:
+
'''myPortal for Desktop''' provides:
 
* Directories
 
* Directories
* Favorites List
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* Favorites List  
 
* Journal for calls
 
* Journal for calls
 +
* Desktop Dialing
 
* Screen pops
 
* Screen pops
 
* Presence status
 
* Presence status
* CallMe service
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* CallMe service with ONS (One Number Service)
 
* Status-based call forwarding
 
* Status-based call forwarding
 
* Personal AutoAttendant
 
* Personal AutoAttendant
* Recording calls and conferences
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* Conferences (ad-hoc or managed)
* Instant Messaging
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* Call Recording
 +
* Instant Messaging incl. multi user chat
 
* Voice and Fax messages
 
* Voice and Fax messages
 
+
* Integration of OpenScape Web Collaboration (Video, Screenshare, Fileupload)
=== Differences to previous versions (OpenScape Office only) ===
 
 
 
From OpenScape Office V3R3.5 on myPortal for Desktop offers:
 
 
 
* Better support of Apple MAC OS system architecture
 
* Support of Windows 8 Operating System (Details see below)
 
 
 
 
 
 
 
From OpenScape Office V3R3 on myPortal for Desktop offers:
 
 
 
* Support of Web Collaboration
 
* Support of adhoc conference out of 2-party call
 
* Additional skins 
 
* Support of Mac OS
 
 
 
=== myPortal for Desktop – Modern Skin ===
 
A completely redesigned user interface of myPortal for Desktop offes a new user experience.<br/>
 
Two predefine and one customizable, highly scalable skins require less space at the desktop and offer less pop up Windows to the user without loss of functionality.
 
The customization option offers the possibility to include a company logo or any other background images on a system-wide base.
 
Scalability allows to use either the whole desktop, or to reduce space and to position the client on the desktop at any position or to send the client to the task bar.
 
 
 
 
 
[[Image:OSOV3_MP_Desk_Modern1.jpg|600px|Modern Interface 1]]
 
[[Image:OSOV3_MP_Desk_Modern2.jpg|400px|Modern Interface 2]]
 
[[Image:OSOV3_MP_Desk_Modern3.jpg|300px|Modern Interface 3]]
 
 
 
<br />
 
 
 
=== myPortal for Desktop – MAC ===
 
myPortal for desktop for Apple MAC is available with same interface as under Microsoft Windows.
 
 
 
[[Image:OSOV3_MP_Desk_MAC1.jpg|600px|myPortal for MAC]]<br />
 
 
 
myPortal for Desktop for Apple MAC is available with same interface as under Microsoft Windows. However, due to the Apple MAC OS system architecture, the following functions are currently not supported:
 
* Sending faxes
 
* Outlook, Entourage Integration
 
 
 
 
 
From OpenScape Office V3R3.4 following improvements have been implemented
 
<br>
 
 
 
* Desktop Dialling via clip board
 
* OpenScape WEB Collaboration Integration
 
OpenScape WEB Collaboration can now started from Mac User in the same way as from Windows user
 
* Calendar Integration (local Calendar)
 
Automatic presence change will be done depends on the founded key word (for e.g. meeting, break etc. ) in the subject line of ical (Calendar for Mac).
 
*Integration of contacts from the local Mac adressbook.
 
This means that after the start of myPortal for desktop the local contacts from the Mac address book will be imported in the personal directory. These contacts can be for directory search and speed dialling.
 
 
 
=== Desktop Dialing and Hot Key Function ===
 
 
 
Desktop dialing function with hot keys and, optionally, the click & drag function familiar from OpenScape Office V1/V
 
 
 
[[Image:OSOV3_MP_Desk_Dial 1.jpg|400px|Desktop Dialing]]<br />
 
  
 
== Configuration Overview ==
 
== Configuration Overview ==
  
 
myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC.
 
myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC.
myPortal connects to OpenScape Business / Office via Ethernet LAN with TCP/IP protocol.
+
myPortal connects to OpenScape Business via Ethernet LAN with TCP/IP protocol.
  
 
== Requirements ==
 
== Requirements ==
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=== Telecommunication systems ===
 
=== Telecommunication systems ===
 
==== Platform ====
 
==== Platform ====
* [[OpenScape Business]] V1R2 or higher
+
* [[OpenScape Business]] V3, embedded with the new V3 Mainboard Controller for X1, X3, X5, X8 and Business S.
* [[OpenScape Office]] V3R3 or higher
 
  
 
==== Supported Telephones ====
 
==== Supported Telephones ====
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'''OpenScape Business'''
 
'''OpenScape Business'''
* OpenStage HFA
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* OpenScape DeskPhone CP100, 200, 400, 600/E
* OpenStage SIP
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* OpenStage HFA/SIP
* OpenScape Desk Phone IP 35G/55G SIP (OpenScape Business only)
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* OpenScape Desk Phone IP 35G/55G HFA/SIP
* OpenStage T (not OpenScape Office MX/LX)
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* OpenStage T  
* optiPoint 410 HFA
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* OpenScape Personal Edition HFA/SIP
* optiPoint 420 HFA
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* OpenScape Business Cordless
* optiPoint 500 (not OpenScape Office MX/LX)
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* OpenScape Cordless IP V2
* SIP phones from third parties that support 3PCC
+
* OpenStage WL3
 +
*       OpenScape WLAN Phone WL4
 +
* Mitel SIP phones from third parties that support 3PCC
 +
*      via Unify Phone (3rd Party CTI Control)
 
* Analog telephone
 
* Analog telephone
* OpenScape Personal Edition HFA
 
* OpenScape Personal Edition SIP
 
* OpenScape Business Cordless (not OpenScape Office MX/LX)
 
* OpenScape Cordless IP
 
* optiPoint WL2 professional HFA (OpenScape Office only)
 
  
 
=== PC Hardware ===
 
=== PC Hardware ===
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==== Client PC ====
 
==== Client PC ====
 
'''Windows Client PC'''
 
'''Windows Client PC'''
* 2 GHz CPU
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The following values are showing the minimum requirements:
* RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
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* 2x2 GHz CPU
 +
* RAM: 2 GB  
 
* 100 Mbps LAN
 
* 100 Mbps LAN
* XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution
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* XGA (1024x768) screen resolution
  
 
'''MAC Client PC'''
 
'''MAC Client PC'''
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=== PC software ===
 
=== PC software ===
 +
'''Please note''' <br>
 +
Support for the UC Suite clients for Microsoft Windows 7 and Microsoft Windows 2007/2010/2013 Server will end at the same time as the end of support for these products by Microsoft. Those operating systems will no longer be supported.
 +
 
==== Desktop Operating Systems ====
 
==== Desktop Operating Systems ====
 
'''Windows Client PCs'''
 
'''Windows Client PCs'''
* Microsoft Windows 8 (not RT)
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* Microsoft Windows 10/11
* Microsoft Windows 7
 
* Microsoft Windows Vista
 
* Microsoft Windows XP
 
 
 
 
 
'''MAC Client PCs'''
 
* Apple MAC OS X 10.7.3 (Lion)
 
* Apple MAC OS X 10.8.x (Mountain Lion)
 
 
 
 
 
  
 
==== Terminal Server Operating Systems ====
 
==== Terminal Server Operating Systems ====
 +
* Microsoft Windows 2022 Server 64 Bit
 +
* MS Terminal Server 2022
 +
* Microsoft Windows 2019 Server 64 Bit
 +
* MS Terminal Server 2019
 +
* Citrix XenApp 7.18 (Desktop Mode)
 +
* Citrix XenDesktop 7.18 Server (64 Bit)
  
* Microsoft Windows 2012, 2008 R2, 2008 and 2003 as Microsoft Terminal Server
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=== Application Software ===
* Microsoft Windows 2008 R2, 2008 and 2003 as Citrix XenApp 5.0 or 6.0 Server
+
* Oracle Java SE >= 1.8.x (32 Bit or 64 Bit)
 +
* Open JDK V8 or higher (32 Bit or 64 Bit)
 +
* Apple Java >= 1.6.x
  
 
Please note <br>
 
Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.
 
 
=== Application Software ===
 
* myPortal for Desktop V3R3
 
* Oracle Java >= 1.6.0_31
 
 
   
 
   
 
==== Internet Browser ====
 
==== Internet Browser ====
 
myPortal for Desktop can be used in combination with the following web browsers:  
 
myPortal for Desktop can be used in combination with the following web browsers:  
* Microsoft Internet Explorer Version 7
 
* Microsoft Internet Explorer Version 8 in compatibility mode
 
* Microsoft Internet Explorer Version 9
 
 
* Microsoft Internet Explorer Version 10
 
* Microsoft Internet Explorer Version 10
* Mozilla Firefox Version 3.6.x
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* Mozilla Firefox Version 19 or later
* Mozilla Firefox Version 4 or later
 
  
 
===  Licenses ===
 
===  Licenses ===
Within Open Scape Office a OpenScape Office user licenses for each user, who wants to use myPortal for Desktop.
+
A license is required for each user, who wants to use myPortal for Desktop.
  
 
== Functional Boundaries and Limitations ==
 
== Functional Boundaries and Limitations ==
 
+
Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Mitel/Unify Partner Portal
=== SW Installation ===
 
Local administration rights on the client PC are required for the installation, but not for automatic updates (exceptions: Apple MAC OS X for UC Suite, myPortal Smart).
 
 
 
=== Windows Update ===
 
The PCs always need the current status of all available updates, including Service Packs.
 
 
 
=== Outlook Contacts and appointments ===
 
Access to Microsoft Exchange Server (for Outlook contacts and appointments) must be given in order to use these features
 
 
 
=== Current Restrictions and Notes for MAC computers ===
 
 
 
=== Message Waiting Indication ===
 
For analog and DECT telephones, the Message Waiting Indication (MWI) is not supported, and only limited support is available for displaying information on the phone.
 
  
 
== Documentation ==
 
== Documentation ==
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* Communication system via the  Administration Portal  
 
* Communication system via the  Administration Portal  
* {{Customer Support Portal}} of Unify within the Internet
+
* Mitel/Unify Partner Portal
* {{Partner Portal}} of Unify
+
* Please also ask your responsible Mitel/Unify Service Partner
  
 
== Software Deployment  ==
 
== Software Deployment  ==
  
myPortal for Desktopp is part of OpenScape Busimness / Office SW image. <br/>
+
myPortal for Desktopp is part of OpenScape Business. <br/>
The following options are available for providing installation files to users:<br>
+
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
* The administrator downloads the installation files from the Download Center and provides them to users via a network drive, for example.  
 
* They can access the installation files directly via a network drive connected with <br>
 
** \\<IP address of OpenScape Business>\applications
 
** \\<IP address of OpenScape Office>\applications <br/>
 
The installation files are located in the install-common folder.
 
For login credentials refer to your system administrator  <br/>
 
  
 
== Licensing ==
 
== Licensing ==
 
A license is required for for every user for the operation of myPoprtal for desktop. <br/>
 
A license is required for for every user for the operation of myPoprtal for desktop. <br/>
For more details about licensing see also the sales information of the specific communication platform, which is available within the {{Partner Portal}}
+
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Mitel/Unify Partner Portal.
of Unify
 

Latest revision as of 10:04, 20 August 2024


myPortal Favorites screenshot

myPortal for Desktop is a Java based client for accessing the unified communication functions of OpenScape Business from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.

myPortal for Desktop SW is part of OpenScape Business SW and bound to the SW version of the communication platform.


Overview

Features

Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, myPortal for Desktop can, for example, also be used to access voicemails and faxes. The following screenshots shows some the different graphical user interface options and pop out options for additional feature values (conference, voicemail, call journal, etc.).

Classic and Modern Skin


myPortal for Desktop provides:

  • Directories
  • Favorites List
  • Journal for calls
  • Desktop Dialing
  • Screen pops
  • Presence status
  • CallMe service with ONS (One Number Service)
  • Status-based call forwarding
  • Personal AutoAttendant
  • Conferences (ad-hoc or managed)
  • Call Recording
  • Instant Messaging incl. multi user chat
  • Voice and Fax messages
  • Integration of OpenScape Web Collaboration (Video, Screenshare, Fileupload)

Configuration Overview

myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC. myPortal connects to OpenScape Business via Ethernet LAN with TCP/IP protocol.

Requirements

Telecommunication systems

Platform

  • OpenScape Business V3, embedded with the new V3 Mainboard Controller for X1, X3, X5, X8 and Business S.

Supported Telephones

Phones which are supported by myPortal for desktop depend on the respective communication platform.

OpenScape Business

  • OpenScape DeskPhone CP100, 200, 400, 600/E
  • OpenStage HFA/SIP
  • OpenScape Desk Phone IP 35G/55G HFA/SIP
  • OpenStage T
  • OpenScape Personal Edition HFA/SIP
  • OpenScape Business Cordless
  • OpenScape Cordless IP V2
  • OpenStage WL3
  • OpenScape WLAN Phone WL4
  • Mitel SIP phones from third parties that support 3PCC
  • via Unify Phone (3rd Party CTI Control)
  • Analog telephone

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC The following values are showing the minimum requirements:

  • 2x2 GHz CPU
  • RAM: 2 GB
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution

MAC Client PC

  • Processor type: Intel Core 2 Duo 2 GHz
  • Memory: 2 GB 667 MHz DDR RAM

Terminal Server

The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

PC software

Please note
Support for the UC Suite clients for Microsoft Windows 7 and Microsoft Windows 2007/2010/2013 Server will end at the same time as the end of support for these products by Microsoft. Those operating systems will no longer be supported.

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 10/11

Terminal Server Operating Systems

  • Microsoft Windows 2022 Server 64 Bit
  • MS Terminal Server 2022
  • Microsoft Windows 2019 Server 64 Bit
  • MS Terminal Server 2019
  • Citrix XenApp 7.18 (Desktop Mode)
  • Citrix XenDesktop 7.18 Server (64 Bit)

Application Software

  • Oracle Java SE >= 1.8.x (32 Bit or 64 Bit)
  • Open JDK V8 or higher (32 Bit or 64 Bit)
  • Apple Java >= 1.6.x


Internet Browser

myPortal for Desktop can be used in combination with the following web browsers:

  • Microsoft Internet Explorer Version 10
  • Mozilla Firefox Version 19 or later

Licenses

A license is required for each user, who wants to use myPortal for Desktop.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Mitel/Unify Partner Portal

Documentation

User manual

The user manual can be downloaded from:

  • Communication system via the Administration Portal
  • Mitel/Unify Partner Portal
  • Please also ask your responsible Mitel/Unify Service Partner

Software Deployment

myPortal for Desktopp is part of OpenScape Business.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

A license is required for for every user for the operation of myPoprtal for desktop.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Mitel/Unify Partner Portal.