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Difference between revisions of "How to connect OpenScape Business to LDAP Server"

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(→‎Example: UC Suite LDAP connection to Estos MetaDir)
 
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== Preface  ==
 
== Preface  ==
−
This How To describes the connection of OpenScape Business to LDAP server. Information given here should help to understanding the configuration in general.  
+
This How To describes the connection of OpenScape Business to LDAP server. Information given here should help to understand the configuration in general.  
−
The examples given here demonstrate the connection to a Microsoft Active Directory and to the embedded Open Directory Service. All data shown here and also the screenshots are examples only, which are used to demonstrate the capabilities.<br>
+
The examples demonstrate the connection to a Microsoft Active Directory and to the embedded Open Directory Service. All shown data and screenshots are examples only, which are used to demonstrate the capabilities.<br>
 
'''Note''' <br>
 
'''Note''' <br>
−
All shown examples and screenshots base on OpenScape Business V1R3. Deviations may occur in later versions.
+
Description refers to OpenScape Business V1R3. Deviations may occur in later versions.
  
 
== General Information ==
 
== General Information ==
  
 
OpenScape Business offers two different ways to connect to a LDAP server:
 
OpenScape Business offers two different ways to connect to a LDAP server:
−
 
 
* System LDAP connection  
 
* System LDAP connection  
 
* UC Suite LDAP connection
 
* UC Suite LDAP connection
  
−
Each LDAP connection enables different LDAP clients, which are connected to OpenScape Business to access the retrieved data.
+
Each kind of LDAP connection enables different LDAP clients, which are connected to OpenScape Business, to access the retrieved data.
  
 
== System LDAP connection ==
 
== System LDAP connection ==
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−
=== Example System LDAP connection to Active Directory ===
+
=== Example: System LDAP connection to Active Directory ===
 
Within this example the following is assumed:
 
Within this example the following is assumed:
  
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−
[[Image:OSBiz_System_LDAP_AD_settings.png|600px|OpenScape Business System LDAP settings for Active Directory access]]
+
[[Image:OSBiz_System_LDAP_AD_settings.png|800px|OpenScape Business System LDAP settings for Active Directory access]]
  
  
 
'''Note:'''<br>
 
'''Note:'''<br>
−
Remote access to the Active Directory for OpenScape Business has to be granted by network administrator
+
Remote access to the Active Directory for OpenScape Business has to be granted by network administrator.
  
−
== UC Suite LDAP connection ==
+
=== Example: System LDAP connection to Open Directory Service ===
 +
Within this example the following is assumed:
  
 +
* Open Directory Service is activated and in operation
 +
* Open Directory Service of the own system is used: IP address 172.30.242.5
 +
* Username: uid=ldap,dc=web
 +
* Password: / Confirm password: Password as configured within the Open Directory Service
 +
* Basic DN: dc=web
  
  
−
LDAP connection to a Microsoft Active Directory
 
  
  
−
The following example values are used in this manual:
+
[[Image:OSBiz_System_LDAP_ODS_settings.png|800px|OpenScape Business System LDAP settings for Open Directory Service access]]
−
LDAP server ip-address: 198.6.127.33
 
−
Administrator username: administrator@win2k8dom.net
 
−
Domain name: win2k8dom.net
 
  
−
== Prerequisites  ==
+
== UC Suite LDAP connection ==
 +
The UC Suite LDAP connection enables the UC Suite clients:
  
−
Before you start, you have to check some prerequisites otherwise the connection fails.
+
* myPortal for Desktop
 +
* myPortsl for Outlook
 +
* myAttendant
 +
* myAgent
  
−
*Fully installed and operational OSO system
+
to perform caller identification and directory search within the directories of the connected LDAP Server.<br>
−
*ODS is active within the OSO system
+
Multiple LDAP server can be connected to UC Suite. <br>
−
*ODS is successfully connected to an external database
 
  
−
== UC Suite&nbsp;LDAP Client Settings&nbsp; ==
 
  
−
My Portal and myPortal for Outlook can also search data in external directories, which are connected to the ODS.
+
The needed configuration is done in the OpenScape Office Assistant.
 +
Please navigate to this page to perform the changes in the OpenScape Office Assistant:
  
−
To do so you have to configure the LDAP connection of the UC Suite within the OpenScape Office system in the way that points to the ODS.
+
'''Expert Mode --> Application --> OpenScape Business UC Suite --> External Providers Config --> Contact Providers --> LDAP'''<br>
  
−
At first you have to open the Administration Portal of OpenScape office, choose the expert mode and selct the UC Suite configuration.
+
Use the “Add” button to add a new LDAP configuration to the OpenScape Office:
  
−
A left mouse click to "UC Suite" opens the configuration dialog. Selection of "External Provider config" opens the Dialog for LDAP server configuration. Another mouse click to the "Add" button grants access to the creation of a new LDAP connection. The following settings have to be entered.
+
[[Image:OSBiz_UC_Suite_LDAP_Settings.png|600px|OpenScape Business UC Suite LDAP Settings]]
  
−
<br>[[Image:OSO LDAP ODS 3.png|500px|OSO LDAP ODS 3.png]]
+
<br> Parameter Explanation <br><br>
−
 
 
−
<br>
 
  
 
{| style="width: 738px; height: 117px" border="1" cellspacing="1" cellpadding="1" width="738"
 
{| style="width: 738px; height: 117px" border="1" cellspacing="1" cellpadding="1" width="738"
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|  
 
|  
−
IP Adress of the OSO system in which the ODS is located.
+
IP address of the LDAP Server.  
−
 
 
−
Within OSO LX/MX single node systems
 
−
 
 
−
local.ldap
 
−
 
 
−
should be used as server address. This name is internally resolved and directed to the correct IP address of the ODS.
 
−
 
 
−
'''Note:''' This does not apply for network scenarios. In this case the IP address of system, which operates the ODS has to be entered.
 
  
 +
In case, that the Open Directory Service is used as LDAP server, <br>
 +
local.ldap <br>
 +
should be entered as server address. This name is internally resolved and directed to the correct IP address of the Open Directory Service. This does not apply for networked scenarios. In this case the IP address of the system, which operates the Open Directory Service has to be entered.
 
|-
 
|-
 
| '''Port:'''  
 
| '''Port:'''  
−
| Port of the ODS LDAP Server (Default is 389)
+
| Port of the LDAP Server (Default is 389)
 
|-
 
|-
 
| '''LDAP Base Distinguehed Name'''  
 
| '''LDAP Base Distinguehed Name'''  
−
| This parameter has to be set to
+
| This parameter has to be set as configured within the LDAP server.<br>
−
dc=web
+
For OpenDirectory Service use: dc=web
−
 
 
 
|-
 
|-
 
| '''User name:'''  
 
| '''User name:'''  
−
| For access from OSO myPortal Client the User Name must be set to:  
+
| This parameter has to be set as configured within the LDAP server.<br>
−
uid=uc,dc=web  
+
For OpenDirectory Service use: uid=uc,dc=web <br>
 +
regardless the settings within the ODS configuration. This setting ensures, that the OSO internal entries are filtered by ODS and that they are not shown twice.<br>
 +
In case the filtering is not wanted, use: uid=ldap,dc=web <br>
 +
|-
 +
|
 +
'''Password:'''
 +
|
 +
The password has to be set as configured within the LDAP server.<br>
 +
|-
 +
|}
 +
<br>
 +
<br>
 +
=== Example: UC Suite LDAP connection to Open Directory Service (ODS) ===
 +
Within this example the following is assumed:
 +
 
 +
* Open Directory Service is activated and in operation
 +
* Within Open Directory Service the default mapping ''web'' is used
 +
* Open Directory Service of the own system is used: IP address local.ldap
 +
* UC suite internal and external directory should not be included, therefore Username: uid=uc,dc=web
 +
* Password: / Confirm password: Password as configured within the Open Directory Service
 +
* Basic DN: dc=web
 +
<br>
 +
[[Image:OSBiz_UC_Suite_LDAP_ODS_settings.png|800px|OpenScape Business UC Suite LDAP settings for Open Directory Service access]]
 +
<br>
  
−
regardless the settings within the ODS configuration. This setting ensures, that the OSO internal entries are filtered by ODS and that they are not shown twice. In case the filtering is not wanted,
+
=== Example: UC Suite LDAP connection to Active Directory ===
 +
Within this example the following is assumed:
  
−
uid=ldap,dc=web
+
* IP address of the Active Directory LDAP server: 198.6.127.33
 +
* Username: Administrator@win2k8dom.net
 +
* Password / Confirm password: Password of the Administrator user
 +
* Basic DN: dc=win2k8dom,dc=net
 +
<br>
 +
[[Image:OSBiz_System_UC_Suite_AD_settings.png|800px|OpenScape Business UC Suite LDAP settings for Active Directory access]]
 +
<br>
 +
'''Note:'''<br>
 +
Remote access to the Active Directory for OpenScape Business has to be granted by network administrator.
  
−
has to be entered instead.
+
<br>
 +
=== Example: UC Suite LDAP connection to openLDAP Server ===
 +
This example bases on openLDAP Server V.2.3.37. Deviations may occur in later versions.
  
−
|-
+
Following is assumed:<br>
−
|
+
* IP address of the Open LDAP Server: 192.168.70.212
−
'''Password:'''
+
* Basis DN: dc=my-company,dc=de
 +
* Root DN: cn=manager
 +
* Password: as set within the openLDAP Server
  
−
|  
+
<br>
−
The password, which was assigned for the ODS LDAP Server login during the ODS configuration has to be entered here.
+
[[Image:OSBiz_UC_Suite_LDAP_openLDAP_settings.png|800px|OpenScape Business UC Suite LDAP settings for Open LDAP Server access]]
 +
<br>
 +
<br>
 +
'''Note:'''<br>
 +
* Comma separated values e.g. within phone number are not supported
 +
* Following attributes are not included within the standard object classes of OpenLDAP Server. If needed these attributes have to be added manually to the object classes.  
 +
** company
 +
** otherTelephone
 +
** telefonNumberCompanyMain
 +
** countryName
 +
** stateOrProvinceName
 +
** pager
 +
** postalAddress
  
−
|-
+
=== Example: UC Suite LDAP connection to Estos MetaDir ===
−
|}
+
This example bases on MetaDir V3.5. Deviations may occur in later versions.
  
−
<br><br><br>'''LDAP field mapping:''' <br>Afterwards the LDAP field of OSO UC myPortral/myPortal for Outlook clients must be mapped to the appropriate ODS LDAP fields. The mapping within the picture above shows the assignment.
+
Following is assumed:<br>
 +
* IP address of the MetaDir LDAP Server: 172.20.240.114
 +
* Port Number: 712
 +
* Basis DN: dc=web
 +
* User: osbiz
 +
* Password: as set within properties of the LDAP node dc=web
  
−
<br>All entries become effective within OSO after saving.
+
<br>
 +
[[Image:OSBiz_UC_Suite_LDAP_MetaDir_settings.png|800px|OpenScape Business UC Suite LDAP settings for estos MetaDir access]]
 +
<br>
 +
<br>
 +
'''Note:'''<br>
 +
* Comma separated values e.g. within phone number are not supported
 +
* Umlauts (ä,ö,ü..)are transferred by the MetDir but are not displayed correctly within the UC Suite clients.

Latest revision as of 13:22, 9 September 2014

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Preface

This How To describes the connection of OpenScape Business to LDAP server. Information given here should help to understand the configuration in general. The examples demonstrate the connection to a Microsoft Active Directory and to the embedded Open Directory Service. All shown data and screenshots are examples only, which are used to demonstrate the capabilities.
Note
Description refers to OpenScape Business V1R3. Deviations may occur in later versions.

General Information

OpenScape Business offers two different ways to connect to a LDAP server:

  • System LDAP connection
  • UC Suite LDAP connection

Each kind of LDAP connection enables different LDAP clients, which are connected to OpenScape Business, to access the retrieved data.

System LDAP connection

The system LDAP client allows searching for LDAP entries with HFA phones, selecting the search result and to use them to perform a call.
Note:
Only LDAP version 2 with authentication is supported.


The required configuration is done in the OpenScape Business Administration Portal

Expert Mode --> Telephony Server --> Basic Settings --> System --> LDAP

OpenScape Business System LDAP Settings

Within this dialog screen the following information have to be filled in at minimum to enable the System LDAP function

  • IP address of the LDAP server
  • Username
  • Password / Confirm password
  • Basic DN


In addition the phone display setting needs to be set in the OpenScape Business Administration Portal:

Expert Mode --> Telephony Server --> Basic Settings --> System --> Display

OpenScape Business Phone Display Settings for LDAP search

Set the value “Internal Phonebook” from “Internal” to “All”. After these settings are done the System LDAP search function is enabled at the HFA phones.
Use case:

  • Hook off HFA phone
  • Apply “Phonebook” *
  • Select the “LDAP” directory
  • Type a name with the keypad and apply the entered search string
  • Select the requested search result and apply the selected entry to perform a call


Example: System LDAP connection to Active Directory

Within this example the following is assumed:

  • IP address of the Active Directory LDAP server: 198.6.127.33
  • Username: Administrator@win2k8dom.net
  • Password / Confirm password: Password of the Administrator user
  • Basic DN: dc=win2k8dom,dc=net


OpenScape Business System LDAP settings for Active Directory access


Note:
Remote access to the Active Directory for OpenScape Business has to be granted by network administrator.

Example: System LDAP connection to Open Directory Service

Within this example the following is assumed:

  • Open Directory Service is activated and in operation
  • Open Directory Service of the own system is used: IP address 172.30.242.5
  • Username: uid=ldap,dc=web
  • Password: / Confirm password: Password as configured within the Open Directory Service
  • Basic DN: dc=web



OpenScape Business System LDAP settings for Open Directory Service access

UC Suite LDAP connection

The UC Suite LDAP connection enables the UC Suite clients:

  • myPortal for Desktop
  • myPortsl for Outlook
  • myAttendant
  • myAgent

to perform caller identification and directory search within the directories of the connected LDAP Server.
Multiple LDAP server can be connected to UC Suite.


The needed configuration is done in the OpenScape Office Assistant. Please navigate to this page to perform the changes in the OpenScape Office Assistant:

Expert Mode --> Application --> OpenScape Business UC Suite --> External Providers Config --> Contact Providers --> LDAP

Use the “Add” button to add a new LDAP configuration to the OpenScape Office:

OpenScape Business UC Suite LDAP Settings


Parameter Explanation

Parameter Value / Remark

Name:

This name describes the LDAP connection.

Server:

IP address of the LDAP Server.

In case, that the Open Directory Service is used as LDAP server,
local.ldap
should be entered as server address. This name is internally resolved and directed to the correct IP address of the Open Directory Service. This does not apply for networked scenarios. In this case the IP address of the system, which operates the Open Directory Service has to be entered.

Port: Port of the LDAP Server (Default is 389)
LDAP Base Distinguehed Name This parameter has to be set as configured within the LDAP server.

For OpenDirectory Service use: dc=web

User name: This parameter has to be set as configured within the LDAP server.

For OpenDirectory Service use: uid=uc,dc=web
regardless the settings within the ODS configuration. This setting ensures, that the OSO internal entries are filtered by ODS and that they are not shown twice.
In case the filtering is not wanted, use: uid=ldap,dc=web

Password:

The password has to be set as configured within the LDAP server.



Example: UC Suite LDAP connection to Open Directory Service (ODS)

Within this example the following is assumed:

  • Open Directory Service is activated and in operation
  • Within Open Directory Service the default mapping web is used
  • Open Directory Service of the own system is used: IP address local.ldap
  • UC suite internal and external directory should not be included, therefore Username: uid=uc,dc=web
  • Password: / Confirm password: Password as configured within the Open Directory Service
  • Basic DN: dc=web


OpenScape Business UC Suite LDAP settings for Open Directory Service access

Example: UC Suite LDAP connection to Active Directory

Within this example the following is assumed:

  • IP address of the Active Directory LDAP server: 198.6.127.33
  • Username: Administrator@win2k8dom.net
  • Password / Confirm password: Password of the Administrator user
  • Basic DN: dc=win2k8dom,dc=net


OpenScape Business UC Suite LDAP settings for Active Directory access
Note:
Remote access to the Active Directory for OpenScape Business has to be granted by network administrator.


Example: UC Suite LDAP connection to openLDAP Server

This example bases on openLDAP Server V.2.3.37. Deviations may occur in later versions.

Following is assumed:

  • IP address of the Open LDAP Server: 192.168.70.212
  • Basis DN: dc=my-company,dc=de
  • Root DN: cn=manager
  • Password: as set within the openLDAP Server


OpenScape Business UC Suite LDAP settings for Open LDAP Server access

Note:

  • Comma separated values e.g. within phone number are not supported
  • Following attributes are not included within the standard object classes of OpenLDAP Server. If needed these attributes have to be added manually to the object classes.
    • company
    • otherTelephone
    • telefonNumberCompanyMain
    • countryName
    • stateOrProvinceName
    • pager
    • postalAddress

Example: UC Suite LDAP connection to Estos MetaDir

This example bases on MetaDir V3.5. Deviations may occur in later versions.

Following is assumed:

  • IP address of the MetaDir LDAP Server: 172.20.240.114
  • Port Number: 712
  • Basis DN: dc=web
  • User: osbiz
  • Password: as set within properties of the LDAP node dc=web


OpenScape Business UC Suite LDAP settings for estos MetaDir access

Note:

  • Comma separated values e.g. within phone number are not supported
  • Umlauts (ä,ö,ü..)are transferred by the MetDir but are not displayed correctly within the UC Suite clients.
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