Difference between revisions of "myAttendant"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
(→Overview) |
(→Features) |
||
| Line 19: | Line 19: | ||
| − | [[Image:OSBiz-myAttendant_1.png|600px|Classic Skin]] | + | [[Image:OSBiz-myAttendant_1.png|600px|myAttendant Classic Skin]] |
| Line 35: | Line 35: | ||
* Instant Messaging | * Instant Messaging | ||
* Voice and Fax messages | * Voice and Fax messages | ||
| − | |||
| − | |||
| − | |||
=== Differences to previous versions (OpenScape Office only) === | === Differences to previous versions (OpenScape Office only) === | ||
Revision as of 12:46, 5 November 2013
|
You are here: |
 Home Unified Communications OpenScape Business myAttendant
|
|
You are here: |
Home Unified Communications myAttendant
|
myAttendant is a Java based client for accessing attendant and the unified communication functions of OpenScape Business or OpenScape Office from a Desktop PC.
Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.
myAttendant SW is part of OpenScape Business / Office SW and bound to the SW version of the communication platform.
The following description refers to OpenScape Business V1R2 and OpenScape Office V3R3.5. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business/Office
Contents
Overview
Features
Besides convenient dialing aids via phone directories and favorites, and information on the presence status of other subscribers, myAttendant can, for example, also be used to access voicemails and Fax messages. LAN messages (Instant Messaging) assist you in communicating with other internal subscribers.
myAttendant offers the following features:
- Attendant functions
- Favorites List
- Journal for calls
- Screen pops
- Presence status
- CallMe service
- Status-based call forwarding
- Personal AutoAttendant
- Recording calls and conferences
- Instant Messaging
- Voice and Fax messages
Differences to previous versions (OpenScape Office only)
From OpenScape Office V3R3.5 on myPortal for Desktop offers:
- Better support of Apple MAC OS system architecture
- Support of Windows 8 Operating System (Details see below)
From OpenScape Office V3R3 on myPortal for Desktop offers:
- Support of Web Collaboration
- Support of adhoc conference out of 2-party call
- Additional skins
- Support of Mac OS
myPortal for Desktop – Modern Skin
A completely redesigned user interface of myPortal for Desktop offes a new user experience.
Two predefine and one customizable, highly scalable skins require less space at the desktop and offer less pop up Windows to the user without loss of functionality.
The customization option offers the possibility to include a company logo or any other background images on a system-wide base.
Scalability allows to use either the whole desktop, or to reduce space and to position the client on the desktop at any position or to send the client to the task bar.
myPortal for Desktop – MAC
myPortal for desktop for Apple MAC is available with same interface as under Microsoft Windows.
myPortal for Desktop for Apple MAC is available with same interface as under Microsoft Windows. However, due to the Apple MAC OS system architecture, the following functions are currently not supported:
- Sending faxes
- Outlook, Entourage Integration
From OpenScape Office V3R3.4 following improvements have been implemented
- Desktop Dialling via clip board
- OpenScape WEB Collaboration Integration
OpenScape WEB Collaboration can now started from Mac User in the same way as from Windows user
- Calendar Integration (local Calendar)
Automatic presence change will be done depends on the founded key word (for e.g. meeting, break etc. ) in the subject line of ical (Calendar for Mac).
- Integration of contacts from the local Mac adressbook.
This means that after the start of myPortal for desktop the local contacts from the Mac address book will be imported in the personal directory. These contacts can be for directory search and speed dialling.
Desktop Dialing and Hot Key Function
Desktop dialing function with hot keys and, optionally, the click & drag function familiar from OpenScape Office V1/V
Configuration Overview
myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC. myPortal connects to OpenScape Business / Office via Ethernet LAN with TCP/IP protocol.
Requirements
Telecommunication systems
Platform
- OpenScape Business V1R2 or higher with UC Booster
- OpenScape Office V3R3 or higher
Supported Telephones
Phones which are supported by myPortal for desktop depend on the respective communication platform.
OpenScape Business
- OpenStage HFA
- OpenStage SIP
- OpenScape Desk Phone IP 35G/55G SIP (OpenScape Business only)
- OpenStage T (not OpenScape Office MX/LX)
- optiPoint 410 HFA
- optiPoint 420 HFA
- optiPoint 500 (not OpenScape Office MX/LX)
- SIP phones from third parties that support 3PCC
- Analog telephone
- OpenScape Personal Edition HFA
- OpenScape Personal Edition SIP
- OpenScape Business Cordless (not OpenScape Office MX/LX)
- OpenScape Cordless IP
- optiPoint WL2 professional HFA (OpenScape Office only)
PC Hardware
Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.
Client PC
Windows Client PC
- 2 GHz CPU
- RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
- 100 Mbps LAN
- XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution
MAC Client PC
- Processor type: Intel Core 2 Duo 2 GHz
- Memory: 2 GB 667 MHz DDR RAM
Terminal Server
The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.
PC software
Please note
Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.
Desktop Operating Systems
Windows Client PCs
- Microsoft Windows 8 (not RT)
- Microsoft Windows 7
- Microsoft Windows Vista
- Microsoft Windows XP
Terminal Server Operating Systems
- Microsoft Windows 2012, 2008 R2, 2008 and 2003 as Microsoft Terminal Server
- Microsoft Windows 2008 R2, 2008 and 2003 as Citrix XenApp 5.0 or 6.0 Server
Application Software
- Oracle Java >= 1.6.0_31 or 1.7.x (32 bit or 64 bit
Internet Browser
myPortal for Desktop can be used in combination with the following web browsers:
- Microsoft Internet Explorer Version 10
- Mozilla Firefox Version 19 or later
Licenses
A license is required for each user, who wants to use myPortal for Desktop.
Functional Boundaries and Limitations
Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Partner Portalof Unify.
Documentation
User manual
The user manual can be downloaded from:
- Communication system via the Administration Portal
- Customer Support Portal of Unify within the Internet
- Partner Portal of Unify
Software Deployment
myPortal for Desktopp is part of OpenScape Business / Office SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
Licensing
A license is required for for every user for the operation of myPoprtal for desktop.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Partner Portal of Unify
