Difference between revisions of "myPortal for Desktop"

Revision as of 10:33, 29 October 2013

myPortal screenshot

myPortal for Desktop is a Java based client for accessing the unified communication functions of OpenScape Business or OpenScape Office from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.

myPortal for Desktop SW is part of OpenScape Business / Office SW and bound to the SW version of the communication platform.

The following description refers to OpenScape Business V1R2 and OpenScape Office V3R3.5. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business/Office

Overview

Features

Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, myPortal for Desktop can, for example, also be used to access voicemails and faxes.

myPortal for desktop provides:

Directories
Favorites List
Journal for calls
Screen pops
Presence status
CallMe service
Status-based call forwarding
Personal AutoAttendant
Recording calls and conferences
Instant Messaging
Voice and Fax messages

Differences to previous versions (OpenScape Office only)

From OpenScape Office V3R3.5 on myPortal for Desktop offers:

Better support of Apple MAC OS system architecture
Support of Windows 8 Operating System (Details see below)

From OpenScape Office V3R3 on myPortal for Desktop offers:

Support of Web Collaboration
Support of adhoc conference out of 2-party call
Additional skins
Support of Mac OS

myPortal for Desktop – Modern Skin

A completely redesigned user interface of myPortal for Desktop offes a new user experience.
Two predefine and one customizable, highly scalable skins require less space at the desktop and offer less pop up Windows to the user without loss of functionality. The customization option offers the possibility to include a company logo or any other background images on a system-wide base. Scalability allows to use either the whole desktop, or to reduce space and to position the client on the desktop at any position or to send the client to the task bar.

myPortal for Desktop – MAC

myPortal for desktop for Apple MAC is available with same interface as under Microsoft Windows.

myPortal for Desktop for Apple MAC is available with same interface as under Microsoft Windows. However, due to the Apple MAC OS system architecture, the following functions are currently not supported:

Hot keys
Sending faxes
Outlook, Entourage Integration
Auto-update is only available to users with administrator rights on the MAC computer

To use the context menu, the "secondary mouse button" must be enabled.

From OpenScape Office V3R3.4 following improvements have been implemented

Desktop Dialling via clip board
OpenScape WEB Collaboration Integration

OpenScape WEB Collaboration can now started from Mac User in the same way as from Windows user

Calendar Integration (local Calendar)

Automatic presence change will be done depends on the founded key word (for e.g. meeting, break etc. ) in the subject line of ical (Calendar for Mac).

Integration of contacts from the local Mac adressbook.

This means that after the start of myPortal for desktop the local contacts from the Mac address book will be imported in the personal directory. These contacts can be for directory search and speed dialling.

Desktop Dialing and Hot Key Function

Desktop dialing function with hot keys and, optionally, the click & drag function familiar from OpenScape Office V1/V

Configuration Overview

myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC. myPortal connects to OpenScape Business / Office via Ethernet LAN with TCP/IP protocol.

Requirements

Telecommunication systems

Platform

OpenScape Business V1R2 or higher
OpenScape Office V3R3 or higher

Supported Telephones

Phones which are supported by myPortal for desktop depend on the respective communication platform.

OpenScape Business

OpenStage HFA
OpenStage SIP
OpenScape Desk Phone IP 35G/55G SIP (OpenScape Business only)
OpenStage T (not OpenScape Office MX/LX)
optiPoint 410 HFA
optiPoint 420 HFA
optiPoint 500 (not OpenScape Office MX/LX)
SIP phones from third parties that support 3PCC
Analog telephone
OpenScape Personal Edition HFA
OpenScape Personal Edition SIP
OpenScape Business Cordless (not OpenScape Office MX/LX)
OpenScape Cordless IP
optiPoint WL2 professional HFA (OpenScape Office only)

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC

2 GHz CPU
RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
100 Mbps LAN
XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution

MAC Client PC

Processor type: Intel Core 2 Duo 2 GHz
Memory: 2 GB 667 MHz DDR RAM

Terminal Server The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

More information on the configuration of Citrix XenApp Server can be found under:

PC software

Desktop Operating Systems

Windows Client PCs

Microsoft Windows 8 (not RT)
Microsoft Windows 7
Microsoft Windows Vista
Microsoft Windows XP

MAC Client PCs

Apple MAC OS X 10.7.3 (Lion)
Apple MAC OS X 10.8.x (Mountain Lion)

Terminal Server Operating Systems

Microsoft Windows 2012, 2008 R2, 2008 and 2003 as Microsoft Terminal Server
Microsoft Windows 2008 R2, 2008 and 2003 as Citrix XenApp 5.0 or 6.0 Server

Please note
Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.

Application Software

myPortal for Desktop V3R3
Oracle Java >= 1.6.0_31

Internet Browser

myPortal for Desktop can be used in combination with the following web browsers:

Microsoft Internet Explorer Version 7
Microsoft Internet Explorer Version 8 in compatibility mode
Microsoft Internet Explorer Version 9
Microsoft Internet Explorer Version 10
Mozilla Firefox Version 3.6.x
Mozilla Firefox Version 4 or later

Licenses

Within Open Scape Office a OpenScape Office user licenses for each user, who wants to use myPortal for Desktop.

Functional Boundaries and Limitations

SW Installation

Local administration rights on the client PC are required for the installation, but not for automatic updates (except for the Apple MAC OS X). The Russian and Chinese user interfaces of myPortal for Outlook require a corresponding Russian or Chinese Windows installation.

• Office 365 (local installation: Office 2013)

Local administration rights on the client PC are required for the installation, but not for automatic updates (exceptions: Apple MAC OS X for UC Suite, myPortal Smart).

The Russian and Chinese user interfaces of myPortal for Outlook require a corresponding Russian or Chinese Windows installation.

Windows Update

The PCs always need the current status of all available updates, including Service Packs.

Outlook Contacts and appointments

Access to Microsoft Exchange Server (for Outlook contacts and appointments) must be given in order to use these features

Current Restrictions and Notes for MAC computers

The "secondary mouse button" must be enabled in the operating system to use the context menus in myPortal for Desktop.
Hotkeys are not available.
myPortal for Desktop client log files must be copied and deleted manually in cases where service is required. No automatic upload of the client log files to the OpenScape Office server occurs as under MS Windows. Log files are displayed to the user by default in the list of new files on opening the "Finder" (similar to Windows Explorer) and must be deleted manually.
E-mail meeting invitations are displayed in the e-mail program on the MAC without the mail (body) text. The attached calendar files can be viewed.
The online help from within myPortal is not available. It can be downloaded via the Samba share as a PDF file.
Apple's default browser "Safari" has not been released for use with OpenScape Office Assistant (WBM). The Firefox browser, which is also available for the MAC, can be used for the administration of the system and key programming instead of the Safari browser.
Voice messages are played back on the default playback device of the MAC through the MAC speakers and are thus stored by default in iTunes. The voice messages played back with iTunes must be deleted manually by the user.
The myPortal for Desktop function to hide the Favorites on the right or left edge of the screen, which is available under MS Windows, is not available on the Mac OS X.

Message Waiting Indication

For analog and DECT telephones, the Message Waiting Indication (MWI) is not supported, and only limited support is available for displaying information on the phone.

Documentation

User manual

myPortal for Desktop user guide

Actual or revised documents can be retrieved from SEBA.

Software Deployment

myPortal for Desktopp is part of OpenScape Office SW image.
The following options are available for providing installation files to users:

The administrator downloads the installation files from the Download Center and provides them to users via a network drive, for example.
They can access the installation files directly via a network drive connected with \\<IP address of OpenScape Office>\applications

The installation files are located in the install-common folder. For login credentials refer to your system administrator

Licensing

A license is required for for every user for the operation of myPoprtal for desktop.
Whereas the use of myPortal for Desktop is embedded within the following OpenScape Office licenses.
Differences have to be considered between the user licensing of OpenScape Office LX/MX and OpenScape Office HX. Licenses are permanently bound to the user station.

OpenScape Office V3 LX/MX Comfort User

- Usage of all communication functions of OpenScape Office
- Unified Communications functions via myPortal.
- Voicemail box (Voicemail)

OpenScape Office V3 LX/MX Comfort Plus User

- Usage of all communication functions of OpenScape Office
- Unified Communications functions via myPortal
- Voicemail box (Voicemail)
- Fax box
- Conference management
- Mobility Entry, incl. myPortal for Mobile

or

OpenScape Office V3 HX Standard User

- Usage of all communication functions of OpenScape Office - Unified Communications functions via myPortal. - Voicemail box (Voicemail) - Fax box

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