Difference between revisions of "optiPoint 410/420 S handle internal phone traces"
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== Activate internal phone traces == | == Activate internal phone traces == | ||
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| + | Log-in to the WBM as administrator. | ||
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| + | [[Image:oPSIP-IntlPhnTrc_FaultInvestigation.jpg]] | ||
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| + | Select the Fault Investigation menu. | ||
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| + | [[Image:oPSIP-IntlPhnTrc_TraceConfiguration.jpg]] | ||
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| + | Select Trace Configuration. | ||
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| + | [[Image:oPSIP-IntlPhnTrc_Tracing.jpg]] | ||
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| + | Choose '''File''' as Trace Output. | ||
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| + | Set the timeout to '''9999''' minutes (max). | ||
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| + | '''Activate''' the checkbox for “Automatic clear before start”. | ||
Revision as of 10:52, 7 November 2008
Sometimes development is not able to pinpoint a problem with network traces only. It could happen that the message flow is correct but the phone behavior is not as it should be. For those cases the phones are able to trace internal processes that show the development what is going wrong.
The steps for activating / reading out / deactivating those traces are mostly the same. With this HowTo in hands the requester must only define which traces he needs.
Pre-Conditions
Ensure that the phone is configured with a working SNTP server to have the correct time available in the traces.
- If no SNTP server is available, ensure that the correct time is configured manually.
If it is asked to deliver the internal phone traces in combination with some other traces (e.g. Wireshark) it is necessary that the trace-pc has configured the same SNTP server as the phone.
- If no SNTP server is available, ensure that you’ve configured the same time on all tracing devices.
Activate internal phone traces
Log-in to the WBM as administrator.
Select the Fault Investigation menu.
Select Trace Configuration.
Choose File as Trace Output.
Set the timeout to 9999 minutes (max).
Activate the checkbox for “Automatic clear before start”.
