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Difference between revisions of "myPortal for Outlook"

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{{Breadcrumb|0|0|Unified Communications|OpenScape Office}}
 
{{Breadcrumb|0|0|Unified Communications|OpenScape Office}}
  
[[Image:OSOff-Outlook-Screen.jpg|right|300px]]
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[[Image:myportal-for-outlook-Screen.jpg|right|300px]]
  
'''myPortal for Outlook''' is the user portal integrated in Microsoft Outlook for accessing the unified communication functions of [[OpenScape Office]]. It is analogous to myPortal. With '''myPortal for Outlook''', all the myPortal UC Suite features can be integrated seamlessly into Microsoft Office Outlook.Users thus have direct access to their personal voicemail and fax messages, can dial directly from their Outlook contacts and use them for scheduling phone conferences.
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'''myPortal for Outlook''' is the user portal integrated in Microsoft Outlook for accessing the unified communication functions of [[OpenScape Business]]. It is analogous to myPortal. With '''myPortal for Outlook''', all the myPortal UC Suite features can be integrated seamlessly into Microsoft Office Outlook. Users thus have direct access to their personal voicemail and fax messages, can dial directly from their Outlook contacts and use them for scheduling phone conferences.
  
'''myPortal for Outlook''' SW is part of OpenScape Business / Office SW and bound to the SW version of the communication platform. <br />
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'''myPortal for Outlook''' SW is part of OpenScape Business and bound to the SW version of the communication platform. <br />
  
The following description refers to '''OpenScape Business V1R2''' and '''OpenScape Office V3R3.5'''. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business/Office
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The following description refers to '''OpenScape Business V3'''. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business
  
  
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user has direct access to their personal voice and fax messages, can dial directly from their Outlook contacts, or use these contacts for planning telephone conferences.
 
user has direct access to their personal voice and fax messages, can dial directly from their Outlook contacts, or use these contacts for planning telephone conferences.
  
The user interface of myPortal for Outlook consists of the myPortal for Outlook tool bar integrated in Microsoft Outlook, a separate window with the Favorites list and further windows and screen pops, depending on the situation. By default, the tool bar of myPortal for Outlook is located below the menu bar and the tool bar of Outlook (Outlook 2003, Outlook 2007). In Outlook 2010 the icons of myPortal for Outlook are located in the myPortal ribbon tab.
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The user interface of myPortal for Outlook consists of the myPortal for Outlook tool bar integrated in Microsoft Outlook, a separate or embedded window with the Favorites list and further windows and screen pops, depending on the situation. By default, the tool bar of myPortal for Outlook is located below the menu bar and the tool bar of Outlook (Microsoft 365, Outlook 2016,2019).  
  
[[Image:OSBiz_myPortal_Outlook_1.png|600px|myPortal for Outlook]]
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The following screenshot shows the myPortal for Outlook PlugIn incl. the OpenScape Web Collaboration Integration for Video Conferencing, Screenshare, File Upload and much more.
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[[Image:myPortal-for-Outlook-2.jpg|600px|myPortal for Outlook]]
  
 
=== Features ===
 
=== Features ===
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* Directories
 
* Directories
* Favorites List
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* Favorites List in different flavours
 
* Journal for calls
 
* Journal for calls
* Desktop Dialer
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* Desktop Dialing
 
* Screen pops
 
* Screen pops
 
* Presence status
 
* Presence status
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* Status-based call forwarding
 
* Status-based call forwarding
 
* Personal AutoAttendant
 
* Personal AutoAttendant
* Conferences
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* Conferences (ad-hoc or managed)
* Record calls
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* Hotkey Dialing
* Instant Messaging
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* Call Recording
 +
* Instant Messaging incl. multi user chat
 
* Voice and Fax messages
 
* Voice and Fax messages
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* Integration of OpenScape Web Collaboration (Video, Screenshare, Fileupload)
  
 
Specific features
 
Specific features
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=== Telecommunication systems ===
 
=== Telecommunication systems ===
 
==== Platform ====
 
==== Platform ====
* [[OpenScape Business]] V1R2 or higher
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* [[OpenScape Business]] V2 or higher
* [[OpenScape Office]] V3R3 or higher
 
  
 
==== Supported Telephones ====
 
==== Supported Telephones ====
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'''OpenScape Business'''
 
'''OpenScape Business'''
* OpenStage HFA
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* OpenScape DeskPhone CP100, 200, 400, 600/E
* OpenStage SIP
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* OpenStage HFA/SIP
* OpenScape Desk Phone IP 35G/55G SIP (OpenScape Business only)
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* OpenScape Desk Phone IP 35G/55G HFA/SIP
* OpenStage T (not OpenScape Office MX/LX)
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* OpenStage T  
* optiPoint 410 HFA
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* OpenScape Personal Edition HFA/SIP
* optiPoint 420 HFA
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* OpenScape Business Cordless
* optiPoint 500 (not OpenScape Office MX/LX)
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* OpenScape Cordless IP V2
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* OpenStage WL3
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*       OpenScape WLAN Phone WL4
 
* SIP phones from third parties that support 3PCC
 
* SIP phones from third parties that support 3PCC
 
* Analog telephone
 
* Analog telephone
* OpenScape Personal Edition HFA
 
* OpenScape Personal Edition SIP
 
* OpenScape Business Cordless (not OpenScape Office MX/LX)
 
* OpenScape Cordless IP
 
* optiPoint WL2 professional HFA (OpenScape Office only)
 
  
 
=== PC Hardware ===
 
=== PC Hardware ===
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==== Client PC ====
 
==== Client PC ====
 
'''Windows Client PC'''
 
'''Windows Client PC'''
* 2 GHz CPU
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The following values are showing the minimum requirements:
* RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
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* 2x2 GHz CPU
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* RAM: 2 GB  
 
* 100 Mbps LAN
 
* 100 Mbps LAN
* XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution
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* XGA (1024x768) screen resolution,  
  
  
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=== PC software ===
 
=== PC software ===
 
'''Please note''' <br>
 
'''Please note''' <br>
Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.
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Support for the UC Suite clients for Microsoft Windows 7 and Microsoft Windows 2007/2010/2013 Server will end at the same time as the end of support for these products by Microsoft. The product will no longer be supported.
  
 
==== Desktop Operating Systems ====
 
==== Desktop Operating Systems ====
 
'''Windows Client PCs'''
 
'''Windows Client PCs'''
* Microsoft Windows 8 (not RT)
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* Microsoft Windows 10
* Microsoft Windows 7
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*       Microsoft Windows 8/8.1 (32 / 64 Bit) all versions
* Microsoft Windows Vista
 
* Microsoft Windows XP
 
  
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==== Terminal Server Operating Systems ====
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* Microsoft Windows 2019 Server 64 Bit
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* MS Terminal Server 2019
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* Microsoft Windows 2016 Server 64 Bit
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* MS Terminal Server 2016
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* Citrix XenApp 7.18 (Desktop Mode)
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* Citrix XenDesktop 7.18 Server (64 Bit)
  
'''MAC Client PCs'''
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=== Application Software ===
* Apple MAC OS X 10.7.3 (Lion)
 
* Apple MAC OS X 10.8.x (Mountain Lion)
 
  
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* Microsoft 365
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* Microsoft Office 2016 (32 bit and 64 bit)
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* Microsoft Office 2019 (32 bit and 64 bit)
  
  
==== Terminal Server Operating Systems ====
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with installed .NET components for Outlook
* Microsoft Windows 2012, 2008 R2, 2008 and 2003 as Microsoft Terminal Server
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* Microsoft. NET Framework >= 4.0 (Outlook 2016/2019)
* Microsoft Windows 2008 R2, 2008 and 2003 as Citrix XenApp 5.0 or 6.0 Server
 
  
=== Application Software ===
 
  
* Microsoft Office 2013 (32 bit and 64 bit)
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Access to Microsoft Exchange Server (for Outlook contacts and appointments)
* Microsoft Office 2010 (32 bit and 64 bit)
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* Exchange Server with Microsoft 365 (Cloud)
* Microsoft Office 2007 (32 bit)
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* Exchange 2019 (64 bit)
* Microsoft Office 2003 (32 bit)
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* Exchange 2016 (64 bit)
with installed .NET components for Outlook
 
  
* Microsoft .NET Framework >= 3.5 (Outlook 2003/2007)
 
* Microsoft. NET Framework >= 4.0 (Outlook 2010/2013)
 
  
 
Access to Microsoft Exchange Server (for Outlook contacts and appointments)
 
* Exchange 2013 (64 bit)
 
* Exchange 2010 (64 bit)
 
* Exchange 2007 (64 bit)
 
 
   
 
   
 
==== Internet Browser ====
 
==== Internet Browser ====
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== Functional Boundaries and Limitations ==
 
== Functional Boundaries and Limitations ==
Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the {{Partner Portal}}of Unify.
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Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the {{Partner Portal}} of Unify.
  
 
== Documentation ==
 
== Documentation ==
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== Software Deployment  ==
 
== Software Deployment  ==
  
myPortal for Oulook is part of OpenScape Business / Office SW image. <br/>
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myPortal for Oulook is part of OpenScape Business SW image. <br/>
 
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
 
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
  

Latest revision as of 09:33, 30 July 2020

myportal-for-outlook-Screen.jpg

myPortal for Outlook is the user portal integrated in Microsoft Outlook for accessing the unified communication functions of OpenScape Business. It is analogous to myPortal. With myPortal for Outlook, all the myPortal UC Suite features can be integrated seamlessly into Microsoft Office Outlook. Users thus have direct access to their personal voicemail and fax messages, can dial directly from their Outlook contacts and use them for scheduling phone conferences.

myPortal for Outlook SW is part of OpenScape Business and bound to the SW version of the communication platform.

The following description refers to OpenScape Business V3. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business


Overview

myPortal for Outlook seamlessly integrates all UC Suite functions of myPortal for Desktop in Microsoft Office Outlook. Therefore, for instance, every user has direct access to their personal voice and fax messages, can dial directly from their Outlook contacts, or use these contacts for planning telephone conferences.

The user interface of myPortal for Outlook consists of the myPortal for Outlook tool bar integrated in Microsoft Outlook, a separate or embedded window with the Favorites list and further windows and screen pops, depending on the situation. By default, the tool bar of myPortal for Outlook is located below the menu bar and the tool bar of Outlook (Microsoft 365, Outlook 2016,2019).

The following screenshot shows the myPortal for Outlook PlugIn incl. the OpenScape Web Collaboration Integration for Video Conferencing, Screenshare, File Upload and much more.

myPortal for Outlook

Features

myPortal for Outlook provides the following features:

Common UC features

  • Directories
  • Favorites List in different flavours
  • Journal for calls
  • Desktop Dialing
  • Screen pops
  • Presence status
  • CallMe service with ONS (One Number Service)
  • Status-based call forwarding
  • Personal AutoAttendant
  • Conferences (ad-hoc or managed)
  • Hotkey Dialing
  • Call Recording
  • Instant Messaging incl. multi user chat
  • Voice and Fax messages
  • Integration of OpenScape Web Collaboration (Video, Screenshare, Fileupload)

Specific features

  • Initiate a call out of an Outlook Contact
  • Create an Outlook Contact from the Sender of a Voice Message
  • Send a Voice Message as an E-mail
  • Send a Fax Message as an E-mail

Requirements

Telecommunication systems

Platform

Supported Telephones

Phones which are supported by myPortal for Outlook depend on the respective communication platform.

OpenScape Business

  • OpenScape DeskPhone CP100, 200, 400, 600/E
  • OpenStage HFA/SIP
  • OpenScape Desk Phone IP 35G/55G HFA/SIP
  • OpenStage T
  • OpenScape Personal Edition HFA/SIP
  • OpenScape Business Cordless
  • OpenScape Cordless IP V2
  • OpenStage WL3
  • OpenScape WLAN Phone WL4
  • SIP phones from third parties that support 3PCC
  • Analog telephone

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC The following values are showing the minimum requirements:

  • 2x2 GHz CPU
  • RAM: 2 GB
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution,


Terminal Server

The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

PC software

Please note
Support for the UC Suite clients for Microsoft Windows 7 and Microsoft Windows 2007/2010/2013 Server will end at the same time as the end of support for these products by Microsoft. The product will no longer be supported.

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 10
  • Microsoft Windows 8/8.1 (32 / 64 Bit) all versions

Terminal Server Operating Systems

  • Microsoft Windows 2019 Server 64 Bit
  • MS Terminal Server 2019
  • Microsoft Windows 2016 Server 64 Bit
  • MS Terminal Server 2016
  • Citrix XenApp 7.18 (Desktop Mode)
  • Citrix XenDesktop 7.18 Server (64 Bit)

Application Software

  • Microsoft 365
  • Microsoft Office 2016 (32 bit and 64 bit)
  • Microsoft Office 2019 (32 bit and 64 bit)


with installed .NET components for Outlook

  • Microsoft. NET Framework >= 4.0 (Outlook 2016/2019)


Access to Microsoft Exchange Server (for Outlook contacts and appointments)

  • Exchange Server with Microsoft 365 (Cloud)
  • Exchange 2019 (64 bit)
  • Exchange 2016 (64 bit)


Internet Browser

myPortal for Desktop can be used in combination with the following web browsers:

  • Microsoft Internet Explorer Version 10
  • Mozilla Firefox Version 19 or later

Licenses

A license is required for each user, who wants to use myPortal for Outlook.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Partner Portal of Unify.

Documentation

User manual

The user manual can be downloaded from:

Software Deployment

myPortal for Oulook is part of OpenScape Business SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

A license is required for for every user for the operation of myPoprtal for desktop.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Partner Portal of Unify