myPortal @work

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Revision as of 10:28, 18 February 2019 by Wmenn (talk | contribs) (Client PC)
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myPortal @work is an Microsoft Windows based UC client of OpenScape Business that can be connected either to the UC Smart or UC Suite service. It provides a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.

myPortal @work SW is part of OpenScape Business SW and bound to the SW version of the communication platform.

The following description refers to OpenScape Business V2R6. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business.


myPortal @work provides a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.
myPortal @work offers am embedded Voice over IP telephony client. If the VoIP option is activated voice call related features of the myPortal @work client use the VoIP function.
myPortal@work in UC Smart mode can be used instead of an existing myPortal Smart Desktop. Existing UC-Smart settings are automatically incorporated into myPortal @work after its installation. The existing UC Smart user license can also be used with myPortal @work.
myPortal @work in UC Suite Mode can be used in combination with existing myPortal for Desktop/Outlook Client (CTI, Favorites and Conversations). The existing UC Suite user license can also be used with myPortal @work.

Highlights of myPortal @work:

  • New conversation oriented graphical user interface with:
    • Flexible/scalable User Interface with different scaled views
    • Left or Right docking –fitted to customer needs
    • Minimize to tray function
    • Tray pop up on incoming / outgoing calls
    • Combined input field for search & dial function
    • Conversations view for contacts
    • Facilitated conference management
  • Integrated VoIP client
  • Integrated Desktop Dialing function

myPortal @work

The myPortal @ work user interface consists out of several display elements that can be expanded and collapsed in order to offer four different views to the user:

  • Details View
  • List View
  • Menu View
  • Mini View

The user can switch between the views at any time according to his requirements. Presence status, as well as information about missed calls and new voice messages is visible in every view except Mini View.
For all views except the Mini View the following applies:

  • The client can be positioned anywhere on the Desktop. It can be set always on top,
  • Tooltips display more information on objects of the graphical user interface such as icons, input fields or buttons, for example. The appropriate tool tip appears if the mouse pointer is hovered over an element for a brief period of time.
  • For calls, the appropriate call information and buttons are displayed in screen pops or in the workspace of the Conversations, if that view is currently active.
  • If myPortal @work has no connection to the communication system, the current screen will be greyed out and an information text is displayed. In this case you can still reach the menu to exit the application or change the connection settings.

A Pop-up window offers a convenient way to respond to calls with a single click, beneath other call control elements in the client GUI. Phone number, name and image of the caller are displayed together with the call control buttons, depending on the call status


myPortal of work provides the following features:

UC features

Feature ' UC Smart mode UC Suite mode
Presence status
User Presence management tick.gif tick.gif
User Presence status presentation tick.gif tick.gif
Telephone Call Status Presentation tick.gif tick.gif
Status based Forwarding tick.gif tick.gif
Calendar Integration no no
Compact view tick.gif tick.gif
Groups tick.gif tick.gif2
Personal directory tick.gif tick.gif2
Internal directory tick.gif tick.gif
Global/External directory tick.gif tick.gif
System Speed Dials tick.gif tick.gif
Contact within mobile device no no
Import personal contacts (Windows OS) tick.gif tick.gif
import personal contacts (Mac OS) no no
access to Outlook contacts tick.gif3 tick.gif3
access to LDAP directories no no
Voice Call Journal no no
Voice Mail Journal no no
Fax Journal no no
Voice Call Events tick.gif tick.gif
Voice Mail Events tick.gif tick.gif
Fax Events no no
Search function
Within directories tick.gif tick.gif
Voicemail control tick.gif tick.gif
Sending Fax (MS Windows driver) no no
Instant Messaging
Text messages tick.gif tick.gif
Telephony Functions
Via OpenScape Business tick.gif tick.gif
Via VoIP Client tick.gif tick.gif
Conference Server
Conference server control tick.gif no
Collaboration with WebCollaboration Server tick.gif tick.gif
Other functions
Key programming tick.gif tick.gif

2 Display only. Edit via other UC Suite client
3 Outlook personal contact import in combination with myContacts

Call Control Features

Function VoIP Client "Associated System Phone
Make a call tick.gif tick.gif
Answer a call tick.gif tick.gif
Terminate a call tick.gif tick.gif
Consultation tick.gif tick.gif
Transfer after answer tick.gif tick.gif
Blind transfer tick.gif tick.gif
Deflect tick.gif tick.gif
Deflect to voicemail tick.gif tick.gif
Recall tick.gif 1 tick.gif
Toggle/Connect tick.gif tick.gif
System Conference tick.gif tick.gif
Call waiting rejection tick.gif tick.gif
Do not disturb (DND) tick.gif tick.gif
DTMF tick.gif tick.gif
Servicecodes no 2 tick.gif

1 Notification of recall not yet implemented in GUI
2 Dialling of system service codes is mot blocked, but in case of "no or malfunction or problen no support is provided by Unify.


Telecommunication systems


Supported Telephones

Phones which are supported by myPortal for Outlook depend on the respective communication platform.

OpenScape Business

  • OpenScape Desk Phone CP 200/205/400/600 HFA
  • OpenScape Desk Phone IP 35G/55G HFA
  • OpenScape Desk Phone IP 35G Eco HFA
  • OpenStage HFA
  • OpenStage T

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC

  • 2 GHz CPU
  • RAM: 2 GB
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution

PC software

Please note
Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 8 (not RT)
  • Microsoft Windows 7
  • Microsoft Windows Vista
  • Microsoft Windows XP

Terminal Server Operating Systems

  • Microsoft Windows 2012, 2008 R2, 2008 and 2003 as Microsoft Terminal Server
  • Microsoft Windows 2008 R2, 2008 and 2003 as Citrix XenApp 5.0 or 6.0 Server

Application Software

  • Microsoft Office 2013 (32 bit and 64 bit)
  • Microsoft Office 2010 (32 bit and 64 bit)
  • Microsoft Office 2007 (32 bit)
  • Microsoft Office 2003 (32 bit)

with installed .NET components for Outlook

  • Microsoft .NET Framework >= 3.5 (Outlook 2003/2007)
  • Microsoft. NET Framework >= 4.0 (Outlook 2010/2013)

Access to Microsoft Exchange Server (for Outlook contacts and appointments)

  • Exchange 2013 (64 bit)
  • Exchange 2010 (64 bit)
  • Exchange 2007 (64 bit)

Internet Browser

myPortal for Desktop can be used in combination with the following web browsers:

  • Microsoft Internet Explorer Version 10
  • Mozilla Firefox Version 19 or later


A license is required for each user, who wants to use myPortal for Outlook.