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Difference between revisions of "myPortal @work"

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(Call Control Features)
 
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{{Breadcrumb|0|0|Unified Communications|OpenScape Business}}
 
{{Breadcrumb|0|0|Unified Communications|OpenScape Business}}
 
[[Image:OSBiz-MP@W-Screen.png|right|300px]]
 
[[Image:OSBiz-MP@W-Screen.png|right|300px]]
'''myPortal @work''' is an Microsoft Windows based UC client of OpenScape Business that can be connected either to the UC Smart or UC Suite service. It provides a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.  
+
'''myPortal @work''' is an Microsoft Windows and Apple MAC OS based '''Telephony and UC client''' for OpenScape Business that can be connected either to the UC Smart or UC Suite service. It provides '''WebRTC based telephony''' and a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.  
  
 
'''myPortal @work''' SW is part of OpenScape Business SW and bound to the SW version of the communication platform. <br />
 
'''myPortal @work''' SW is part of OpenScape Business SW and bound to the SW version of the communication platform. <br />
  
The following description refers to '''OpenScape Business V2R6'''. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business.
+
The following description refers to '''OpenScape Business V2R7'''. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business.
  
  
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** Conversations view for contacts
 
** Conversations view for contacts
 
** Facilitated conference management
 
** Facilitated conference management
* Integrated VoIP client  
+
**Click to Dial via Hotkey
 +
**Telephony Hyperlink Services such as tel: and callto:
 +
* Integrated WebRTC based VoIP client (incl. device@home support)
 
* Integrated Desktop Dialing function
 
* Integrated Desktop Dialing function
 
<br>  
 
<br>  
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* Tooltips display more information on objects of the graphical user interface such as icons, input fields or buttons, for example. The appropriate tool tip appears if the mouse pointer is hovered over an element for a brief period of time.
 
* Tooltips display more information on objects of the graphical user interface such as icons, input fields or buttons, for example. The appropriate tool tip appears if the mouse pointer is hovered over an element for a brief period of time.
 
* For calls, the appropriate call information and buttons are displayed in screen pops or in the workspace of the Conversations, if that view is currently active.
 
* For calls, the appropriate call information and buttons are displayed in screen pops or in the workspace of the Conversations, if that view is currently active.
* If myPortal @work has no connection to the communication system, the current screen will be greyed out and an information text is displayed. In this case you can still reach the menu to exit the application or change the connection settings.
+
* If myPortal @work has no connection to the communication system, the current screen will be greyed out and an information text is displayed. In this case you can still reach the menu to exit the application and to use the logout mode to select another user profile on login screen.
 
<br>
 
<br>
 
A Pop-up window offers a convenient way to respond to calls with a single click, beneath other call control elements in the client GUI. Phone number, name and image of the caller are displayed together with the call control buttons, depending on the call status
 
A Pop-up window offers a convenient way to respond to calls with a single click, beneath other call control elements in the client GUI. Phone number, name and image of the caller are displayed together with the call control buttons, depending on the call status
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| '''Fax'''||||||
 
| '''Fax'''||||||
 
|-
 
|-
| ||Sending Fax (MS Windows driver)||no||no
+
| ||Sending Fax (MS Windows driver)||no||[[Image:tick.gif]]4
 
|-
 
|-
 
| ||||||
 
| ||||||
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| '''Instant Messaging'''||||||
 
| '''Instant Messaging'''||||||
 
|-
 
|-
| ||Text  messages||[[Image:tick.gif]]||[[Image:tick.gif]]
+
| ||Text  messages||[[Image:tick.gif]]||no
 
|-
 
|-
 
| ||||||
 
| ||||||
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| ||Key programming||[[Image:tick.gif]]||[[Image:tick.gif]]
 
| ||Key programming||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-  
 
|-  
 +
| ||Click to Dial via Hotkey||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| ||Telephony Hyperlinks (tel: / callto:)||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|}
 
|}
  
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2 Display only. Edit via other UC Suite client <br>
 
2 Display only. Edit via other UC Suite client <br>
 
3 Outlook personal contact import in combination with myContacts <br>
 
3 Outlook personal contact import in combination with myContacts <br>
 +
4 Receive Fax via eMail Client / send Fax via Communication Client Printer Driver
  
 
==== Call Control Features ====
 
==== Call Control Features ====
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| Answer a call||[[Image:tick.gif]]||[[Image:tick.gif]]
 
| Answer a call||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
| Terminate a call||[[Image:tick.gif]]||[[Image:tick.gif]]
+
| Disconnect a call||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
 
| Consultation||[[Image:tick.gif]]||[[Image:tick.gif]]
 
| Consultation||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
| Transfer after answer||[[Image:tick.gif]]||[[Image:tick.gif]]
+
| Attended Transfer||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
 
| Blind transfer||[[Image:tick.gif]]||[[Image:tick.gif]]
 
| Blind transfer||[[Image:tick.gif]]||[[Image:tick.gif]]
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| Recall ||[[Image:tick.gif]] 1||[[Image:tick.gif]]
 
| Recall ||[[Image:tick.gif]] 1||[[Image:tick.gif]]
 
|-
 
|-
| Toggle/Connect||[[Image:tick.gif]]||[[Image:tick.gif]]
+
| Alternate/Toggle||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
 
| System Conference||[[Image:tick.gif]]||[[Image:tick.gif]]
 
| System Conference||[[Image:tick.gif]]||[[Image:tick.gif]]
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|-
 
|-
 
| DTMF||[[Image:tick.gif]]||[[Image:tick.gif]]
 
| DTMF||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Mute / Unmute||[[Image:tick.gif]]||na
 
|-
 
|-
 
| Servicecodes||no 2||[[Image:tick.gif]]
 
| Servicecodes||no 2||[[Image:tick.gif]]
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Footnotes: <br>
 
Footnotes: <br>
 
1 Notification of recall not yet implemented in GUI <br>
 
1 Notification of recall not yet implemented in GUI <br>
2 Dialling of system service codes is mot blocked, but in case of "no or malfunction or problen no support is provided by Unify. <br>
+
2 Dialling of system service codes is not blocked, but in case of "no or malfunction or problen no support is provided by Unify. <br>
 
 
 
 
  
 
== Requirements ==
 
== Requirements ==
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==== Platform ====
 
==== Platform ====
 
* [[OpenScape Business]] V2R6.1 or higher
 
* [[OpenScape Business]] V2R6.1 or higher
 
+
* [[OpenScape Business]] V2R7 or higher (incl. remote usage device@home)
  
 
==== Supported Telephones ====
 
==== Supported Telephones ====
Line 235: Line 241:
  
 
'''OpenScape Business'''
 
'''OpenScape Business'''
* OpenScape Desk Phone CP 200/205/400/600 HFA
+
* OpenScape Desk Phone CP 100/200/205/400/600/600E HFA
 
* OpenScape Desk Phone IP 35G/55G HFA
 
* OpenScape Desk Phone IP 35G/55G HFA
 
* OpenScape Desk Phone IP 35G Eco HFA
 
* OpenScape Desk Phone IP 35G Eco HFA
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=== PC software ===
 
=== PC software ===
 
  
 
==== Desktop Operating Systems ====
 
==== Desktop Operating Systems ====
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* Microsoft Windows 7 32 or 64 bit incl. SP1
 
* Microsoft Windows 7 32 or 64 bit incl. SP1
  
 +
'''Apple MAC OS'''
 +
 +
* High Sierra 10.13
 +
* Mojave 10.14
  
 
==== WebBrowser ====
 
==== WebBrowser ====
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* Mozilla Firefox Version 19 (or later)
 
* Mozilla Firefox Version 19 (or later)
 
* Google Chrome
 
* Google Chrome
 
===  Licenses ===
 
For the connectivity of myPortal @ work corresponding licenses are required within OpenScape Business. The kind of license depends on the myPortal @work operation mode, on the phone device and on optional voicemail and conferencing.
 
 
 
{| {{table}}
 
| align="center" style="background:#f0f0f0;"|'''myPortal @work Use Cases'''
 
| align="center" style="background:#f0f0f0;"|'''UC Smart Mode'''
 
| align="center" style="background:#f0f0f0;"|'''UC Suite Mode'''
 
|-
 
| myPortal @work with UC and  associated TDM phone ||myPortal Smart User license
 
|-
 
| TDM User license||UC User or Groupware license
 
|-
 
| TDM User license
 
|-
 
| myPortal @work with UC and associated IP system phone||myPortal Smart User license
 
|-
 
| IP User license||UC User or Groupware license
 
|-
 
| IP User license
 
|-
 
| myPortal @work with UC plus VoIP client||myPortal Smart User license
 
|-
 
| IP User license||UC User or Groupware license
 
|-
 
| IP User license
 
|-
 
| myPortal @work with  UC and Voicemail ||Voicemail license
 
|-
 
| optional per user with voicemail function||Voicemail license
 
|-
 
| optional per user with voicemail function
 
|-
 
| myPortal @work with UC and application controllers Conference||Conference license
 
|-
 
| optional per conference moderator||Conference license
 
|-
 
| optional per conference moderator
 
|-
 
| ||||
 
|-
 
| Mobility
 
|-
 
| (Mobile Device, One Number Service ) ||Mobility user License for mobile dev.
 
|-
 
| Not required for Deskphone||Mobility user License for mobile dev.
 
|-
 
| Not required for Deskphone
 
|-
 
|
 
|}
 
 
 
 
 
 
 
 
 
 
 
 
<!--
 
  
 
== Functional Boundaries and Limitations ==
 
== Functional Boundaries and Limitations ==
Line 338: Line 283:
  
 
'''Feature Specific<br>'''
 
'''Feature Specific<br>'''
VoIP client <br>
+
VoIP client in general <br>
 
The integrated VoIP client makes use of the modern WebRTC architecture.  
 
The integrated VoIP client makes use of the modern WebRTC architecture.  
Differences in the supported feature set and supported LAN/WAN infrastructure exists between the myPortal @work VoIP client and other VoIP clients like OpenScape Personal Edition and the myPortal to go VoIP client. The call control functions mentioned above refer to a single station configuration. That means the VoIP client is not part of any Hunt-, MULAP- or UCD- group and is not used for Mobility, Desk sharing or contact center functionality etc..<br>
+
Differences in the supported feature set and supported LAN/WAN infrastructure exists between the myPortal @work VoIP client and other VoIP clients like OpenScape Personal Edition and the myPortal to go VoIP client.<br>
 +
 
 +
The call control functions mentioned above refer to a single station configuration. That means the VoIP client is not part of any Hunt-, MULAP- or UCD- group and is not used for Mobility, Desk sharing or contact center functionality etc..<br>
 +
 
 +
VoIP client specific in V2R6.1<br>
 +
* SPE configuration in networking scenarios with VoIP is not yet supported. Please check the technical release notes for information about behaviour in future versions.<br>
 +
* call waiting rejection flag is not yet supported. Please check the technical release notes for information about behaviour in future versions.<br>
 +
* Deskshare Mode is not supported. Please use "profile selection" on login screen in case different user credentials and profiles are needed
  
 
== Documentation ==
 
== Documentation ==
Line 351: Line 303:
 
* {{Customer Support Portal}} of Unify within the Internet
 
* {{Customer Support Portal}} of Unify within the Internet
 
* {{Partner Portal}} of Unify
 
* {{Partner Portal}} of Unify
 +
 +
==== Administration manual ====
 +
 +
The administration manual can be downloaded from:
 +
 +
* {{Customer Support Portal}} of Unify within the Internet
 +
* {{Partner Portal}} of Unify
 +
* myPortal @work configuration for device@home (remote usage)
 +
{{File-DL|How To Configure System Device@Home|pdf|en}}
  
 
== Software Deployment  ==
 
== Software Deployment  ==
  
myPortal for Oulook is part of OpenScape Business / Office SW image. <br/>
+
myPortal @work is part of OpenScape Business SW image. <br/>
 
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
 
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
  
 
== Licensing ==
 
== Licensing ==
A license is required for for every user for the operation of myPoprtal for desktop. <br/>
+
For the operation of myPortal @ work corresponding licenses are required within OpenScape Business. The kind of license depends on the myPortal @work operation mode, on the phone device and on optional voicemail and conferencing.
 +
 
 +
{| {{DefaultTable}}
 +
| align="center" style="background:#f0f0f0;"|'''myPortal @work Use Case'''
 +
| align="center" style="background:#f0f0f0;"|'''Licensing UC Smart Mode'''
 +
| align="center" style="background:#f0f0f0;"|'''Licensing UC Suite Mode'''
 +
|-
 +
| myPortal @work with UC and  associated TDM phone ||myPortal Smart User license plus TDM User license||UC or Groupware User license plus TDM User license
 +
|-
 +
| myPortal @work with UC and associated IP system phone||myPortal Smart User license plus IP User license||UC or Groupware User license plusIP User license
 +
|-
 +
| myPortal @work with UC plus VoIP client||myPortal Smart User license plus IP User license||UC or Groupware User license plus IP User license
 +
|-
 +
| myPortal @work with  UC and Voicemail ||IP or TDM User plus UC Smart User plus Voicemail User license||IP or TDM User plus UC or Groupware User plus Voicemail User license
 +
|-
 +
| myPortal @work with UC and application controlled conference||IP or TDM User plus UC Smart User plus Conference User license||IP or TDM User plus UC or Groupware User plus Conference User license
 +
|-
 +
|}
 +
 
 +
Note: A conference user license is required for each conference moderator but not for a normal conference participant.<br>
 +
 
 
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the {{Partner Portal}} of Unify
 
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the {{Partner Portal}} of Unify
 
-->
 

Latest revision as of 10:54, 13 January 2020

OSBiz-MP@W-Screen.png

myPortal @work is an Microsoft Windows and Apple MAC OS based Telephony and UC client for OpenScape Business that can be connected either to the UC Smart or UC Suite service. It provides WebRTC based telephony and a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.

myPortal @work SW is part of OpenScape Business SW and bound to the SW version of the communication platform.

The following description refers to OpenScape Business V2R7. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business.


Overview

myPortal @work provides a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.
myPortal @work offers am embedded Voice over IP telephony client. If the VoIP option is activated voice call related features of the myPortal @work client use the VoIP function.
myPortal@work in UC Smart mode can be used instead of an existing myPortal Smart Desktop. Existing UC-Smart settings are automatically incorporated into myPortal @work after its installation. The existing UC Smart user license can also be used with myPortal @work.
myPortal @work in UC Suite Mode can be used in combination with existing myPortal for Desktop/Outlook Client (CTI, Favorites and Conversations). The existing UC Suite user license can also be used with myPortal @work.

Highlights of myPortal @work:

  • New conversation oriented graphical user interface with:
    • Flexible/scalable User Interface with different scaled views
    • Left or Right docking –fitted to customer needs
    • Minimize to tray function
    • Tray pop up on incoming / outgoing calls
    • Combined input field for search & dial function
    • Conversations view for contacts
    • Facilitated conference management
    • Click to Dial via Hotkey
    • Telephony Hyperlink Services such as tel: and callto:
  • Integrated WebRTC based VoIP client (incl. device@home support)
  • Integrated Desktop Dialing function


myPortal @work

The myPortal @ work user interface consists out of several display elements that can be expanded and collapsed in order to offer four different views to the user:

  • Details View
  • List View
  • Menu View
  • Mini View

The user can switch between the views at any time according to his requirements. Presence status, as well as information about missed calls and new voice messages is visible in every view except Mini View.
For all views except the Mini View the following applies:

  • The client can be positioned anywhere on the Desktop. It can be set always on top,
  • Tooltips display more information on objects of the graphical user interface such as icons, input fields or buttons, for example. The appropriate tool tip appears if the mouse pointer is hovered over an element for a brief period of time.
  • For calls, the appropriate call information and buttons are displayed in screen pops or in the workspace of the Conversations, if that view is currently active.
  • If myPortal @work has no connection to the communication system, the current screen will be greyed out and an information text is displayed. In this case you can still reach the menu to exit the application and to use the logout mode to select another user profile on login screen.


A Pop-up window offers a convenient way to respond to calls with a single click, beneath other call control elements in the client GUI. Phone number, name and image of the caller are displayed together with the call control buttons, depending on the call status



Features

myPortal of work provides the following features:

UC features

Feature ' UC Smart mode UC Suite mode
Presence status
User Presence management tick.gif tick.gif
User Presence status presentation tick.gif tick.gif
Telephone Call Status Presentation tick.gif tick.gif
Status based Forwarding tick.gif tick.gif
Calendar Integration no no
Favorites
Compact view tick.gif tick.gif
Groups tick.gif tick.gif2
Directories
Personal directory tick.gif tick.gif2
Internal directory tick.gif tick.gif
Global/External directory tick.gif tick.gif
System Speed Dials tick.gif tick.gif
Contact within mobile device no no
Import personal contacts (Windows OS) tick.gif tick.gif
import personal contacts (Mac OS) no no
access to Outlook contacts tick.gif3 tick.gif3
access to LDAP directories no no
Journal
Voice Call Journal no no
Voice Mail Journal no no
Fax Journal no no
Conversations
Voice Call Events tick.gif tick.gif
Voice Mail Events tick.gif tick.gif
Fax Events no no
Search function
Within directories tick.gif tick.gif
Voicemail
Voicemail control tick.gif tick.gif
Fax
Sending Fax (MS Windows driver) no tick.gif4
Instant Messaging
Text messages tick.gif no
Telephony Functions
Via OpenScape Business tick.gif tick.gif
Via VoIP Client tick.gif tick.gif
Conference Server
Conference server control tick.gif no
WebCollaboration
Collaboration with WebCollaboration Server tick.gif tick.gif
Other functions
Key programming tick.gif tick.gif
Click to Dial via Hotkey tick.gif tick.gif
Telephony Hyperlinks (tel: / callto:) tick.gif tick.gif

Footnotes:
2 Display only. Edit via other UC Suite client
3 Outlook personal contact import in combination with myContacts
4 Receive Fax via eMail Client / send Fax via Communication Client Printer Driver

Call Control Features

Function VoIP Client "Associated System Phone
Make a call tick.gif tick.gif
Answer a call tick.gif tick.gif
Disconnect a call tick.gif tick.gif
Consultation tick.gif tick.gif
Attended Transfer tick.gif tick.gif
Blind transfer tick.gif tick.gif
Deflect tick.gif tick.gif
Deflect to voicemail tick.gif tick.gif
Recall tick.gif 1 tick.gif
Alternate/Toggle tick.gif tick.gif
System Conference tick.gif tick.gif
Call waiting rejection tick.gif tick.gif
Do not disturb (DND) tick.gif tick.gif
DTMF tick.gif tick.gif
Mute / Unmute tick.gif na
Servicecodes no 2 tick.gif

Footnotes:
1 Notification of recall not yet implemented in GUI
2 Dialling of system service codes is not blocked, but in case of "no or malfunction or problen no support is provided by Unify.

Requirements

Telecommunication systems

Platform

Supported Telephones

Phones which are supported by myPortal for Outlook depend on the respective communication platform.

OpenScape Business

  • OpenScape Desk Phone CP 100/200/205/400/600/600E HFA
  • OpenScape Desk Phone IP 35G/55G HFA
  • OpenScape Desk Phone IP 35G Eco HFA
  • OpenStage HFA
  • OpenStage T

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC

  • 2 GHz CPU
  • RAM: 2 GB
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution

PC software

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 10 64 bit incl. latest Servicepack
  • Microsoft Windows 8 / 8.1 32 or 64 bit incl. latest Servicepack
  • Microsoft Windows 7 32 or 64 bit incl. SP1

Apple MAC OS

  • High Sierra 10.13
  • Mojave 10.14

WebBrowser

The following web browsers can be used or programming the telephone keys.

  • Microsoft Internet Explorer Version 10 (or later)
  • Mozilla Firefox Version 19 (or later)
  • Google Chrome

Functional Boundaries and Limitations

General
Functional boundaries and limitations, which have to be considered in general are described either within the SW release note and/ or within the sales information, of the communication platform. The sales information is available within the Partner Portalof Unify.

Feature Specific
VoIP client in general
The integrated VoIP client makes use of the modern WebRTC architecture. Differences in the supported feature set and supported LAN/WAN infrastructure exists between the myPortal @work VoIP client and other VoIP clients like OpenScape Personal Edition and the myPortal to go VoIP client.

The call control functions mentioned above refer to a single station configuration. That means the VoIP client is not part of any Hunt-, MULAP- or UCD- group and is not used for Mobility, Desk sharing or contact center functionality etc..

VoIP client specific in V2R6.1

  • SPE configuration in networking scenarios with VoIP is not yet supported. Please check the technical release notes for information about behaviour in future versions.
  • call waiting rejection flag is not yet supported. Please check the technical release notes for information about behaviour in future versions.
  • Deskshare Mode is not supported. Please use "profile selection" on login screen in case different user credentials and profiles are needed

Documentation

User manual

The user manual can be downloaded from:

Administration manual

The administration manual can be downloaded from:

pdf-en.png  How To Configure System Device@Home

Software Deployment

myPortal @work is part of OpenScape Business SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

For the operation of myPortal @ work corresponding licenses are required within OpenScape Business. The kind of license depends on the myPortal @work operation mode, on the phone device and on optional voicemail and conferencing.

myPortal @work Use Case Licensing UC Smart Mode Licensing UC Suite Mode
myPortal @work with UC and associated TDM phone myPortal Smart User license plus TDM User license UC or Groupware User license plus TDM User license
myPortal @work with UC and associated IP system phone myPortal Smart User license plus IP User license UC or Groupware User license plusIP User license
myPortal @work with UC plus VoIP client myPortal Smart User license plus IP User license UC or Groupware User license plus IP User license
myPortal @work with UC and Voicemail IP or TDM User plus UC Smart User plus Voicemail User license IP or TDM User plus UC or Groupware User plus Voicemail User license
myPortal @work with UC and application controlled conference IP or TDM User plus UC Smart User plus Conference User license IP or TDM User plus UC or Groupware User plus Conference User license

Note: A conference user license is required for each conference moderator but not for a normal conference participant.

For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Partner Portal of Unify