Difference between revisions of "myAgent (de)"

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{{up}} [[OpenScape Office bei HiPath 3000]] | {{en}} [[myAgent]]
{{up}} [[OpenScape Office (de) | OpenScape Office]] |{{up}} [[OpenScape Office ContactCenter (de) | OpenScape Office ContactCenter]] | {{en}} [[myAgent]]
[[Image:OSOff-Agent-Screen.jpg|thumb|350px|myAgent Screenshot]]
[[Image:OSOff-Agent-Screen.jpg|thumb|350px|myAgent Screenshot]]

Revision as of 13:30, 17 March 2011

myAgent Screenshot

myAgent ist das Benutzer Portal für Contact Center Agenten, sowie für Supervisor und für Contact Center Administratoren. Informationen über Anzahl der wartenden Anrufer sind hier ebenso enthalten wie der Präsenz Status der anderen Teilnehmer.

myAgent bietet folgende Leistungsmerkmale:

  • Call processing
  • Caller details
  • Agent callback
  • Agent status
  • Presence status
  • Real-time monitoring of queues
  • Assistance
As an agent you can request assistance from the supervisor during a call. When doing so, you can specify the reason and the type of assistance you require: Instant messaging, Silent Monitoring or Override.
  • Instant Messaging
Instant Messaging enables you to exchange instant messages (i.e., to chat) with other internal subscribers. Instant Messaging is possible in combination with myPortal, myPortal for Outlook, myAgent or myAttendant.
  • Directories
  • Voice and Fax messages
  • Reports