Difference between revisions of "myAgent (de)"

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

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{{Breadcrumb|de|myAgent|Unified Communications (de)|OpenScape Office (de)}}
{{up}} [[OpenScape Office (de) | OpenScape Office]] |{{up}} [[OpenScape Office ContactCenter (de) | OpenScape Office ContactCenter]] | {{en}} [[myAgent]]
[[Image:OSOff-Agent-Screen.jpg|thumb|350px|myAgent Screenshot]]
'''myAgent''' ist das Benutzer Portal für Contact Center Agenten, sowie für Supervisor und für Contact Center Administratoren. Informationen über Anzahl der wartenden Anrufer sind hier ebenso enthalten wie der Präsenz Status der anderen Teilnehmer.
Diese Seite ist nur in englischer Sprache verfügbar
myAgent bietet folgende Leistungsmerkmale:
* Call processing
* Caller details
* Agent callback
* Agent status
* Presence status
* Real-time monitoring of queues
* Assistance
: As an agent you can request assistance from the supervisor during a call. When doing so, you can specify the reason and the type of assistance you require: Instant messaging, Silent Monitoring or Override.
* Instant Messaging
: Instant Messaging enables you to exchange instant messages (i.e., to chat) with other internal subscribers. Instant Messaging is possible in combination with myPortal, myPortal for Outlook, myAgent or myAttendant.
* Directories
* Voice and Fax messages
* Reports

Latest revision as of 12:46, 6 November 2013

Diese Seite ist nur in englischer Sprache verfügbar