Developer Program - OSCC

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Revision as of 08:17, 9 June 2021 by Bergmann.andre (talk | contribs) (OpenScape Contact Center Expert Discussion Forum)
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OpenScape Voice | OpenScape SBC | OpenScape Branch | OpenScape 4000
OpenScape UC | OSCC-E Integration Connectors | OpenStage | OpenScape Contact Center

OpenScape Contact Center SDK DRAFT!!!

The Integration Connector facilitates quick and easy integration of CTI, Real-time and ACD functions in customer applications like customer relationship management (CRM) systems. It consists of a comprehensive interface library based on a platform independent abstraction layer, which allows deployments of even heterogeneous TC infrastructures in conjunction with a customer-specific CRM environment.

The interface library is provided as COM DLL/JAVA API. Thus, all languages in the .NET Framework, as well as C/C++, Visual Basic®, Delphi® and JAVA or any programming language for which a COM/JAVA implementation exists, can be used as development environment.

The Integration Connector is an integral part of the OpenScape Contact Center – Extensions suite hence a key building block in products like OpenScape Concierge (attendant console), AgentDesktop-Web (client application for contact center agents) etc. Further information about licensing can be requested from Unify sales offices or from Unify channel partners.

OpenScape Contact Center Expert Discussion Forum

We encourage you to participate – according to your preferences - in the below Circuit Communities for a close exchange with Unify experts and peers. If you not yet registered follow the links below and sign up now!
==PLEASE UPDATE for OSCC needs!==

Partner Portal Login necessary:
Service Community - ServiceConnect
Presales Community - - TechConnect
Sales Community - SalesConnect

Associated Documentation

The documentation details how to provision the Integration Connector SDK programmatically through the usage of the standard library calls.

Developer Services for the OSCC SDK

We provide integration training courses adjusted to your specific needs. Please contact us to discuss further details via or visit the website of our training academy via the following URL