OpenScape Business Feature Enhancements

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Version V1R1

First release step with telephony features only

Version V1R2

Second release step with UC Suite and UC Smart features.
The features of this version is the base of general feature descriptions within the sales information and datasheet of OpenScape Business.

Version V1R3

Version V1R3 introduces myPortal to go, a new UC app for smartphones, and offers enhanced UC features for the myPortal UC clients.
Besides advanced system features and simplified system administration, the new OpenScape Deskphone 35G/55G HFA devices are also supported.

UC-Suite

• Call Journal
  • Export of journal entries with confirmation
  • Journal entries even for calls not accepted by the users themselves
  • Calls to busy subscribers are recorded as "missed calls" in the journal of those subscribers
• Drag&Drop Conferences
  • Deletion of conferences without email notifications
  • Expansion of two-party calls into conferences
• Dial by Name
  • Dial by name using alphanumeric characters
  • Better overview in the internal directory
• Voicemail Status Announcements in OpenScape Business Networks
  • Voicemail status announcements in OpenScape Business networks
• Forwarding / Processing of Fax Information in pdf or tif Format
  • Forwarding / processing of fax information in pdf or tif format.
• Sending an Info E-mail with Connection Data during an Ongoing Call
  • Sending an info e-mail with connection data during an ongoing call
• E-mail Notifications for Missed Calls
  • E-mail notifications for missed calls
• Hosted Web Collaboration
  • Functional integration of a hosted OpenScape Web Collaboration
• Multimedia Contact Center
  • Additional new reports with information on redirected or answered calls of agents/queues as well as all calls that reached the Contact Center

UC Smart

• Directories
  • Editing personal contacts
  • Importing external data into personal contacts
• Favorites List
  • Call pickup from the Favorites list
• Call Journal
  • Overview of forwarded, picked up and group calls; faster callback from within the journal with a double-click
• Access Protection
  • User password for UC clients can be changed via myPortal Smart
• Smart Voicemail
  • Changing the Smart voicemail box behavior via myPortal Smart
  • Increased number of channels for voicemail boxes
  • New: Name announcement with voicemail queries
• Instant Messaging (IM / chat)
  • Storing current instant messages
• New Color Scheme (Skin) for the User Interface
  • In addition to the familiar color schemes, a new color scheme (light gray) is now available for selection.
• Control of voice calls for SIP phones via CTI (3PCC)

Mobility

• myPortal to go
  

myPortal app for smartphones as download from AppStores

	Android Store		Apple Store
QR-Code		https://play.google.com/store		http://store.apple.com

• Calls with Image on OpenStage 60/80 HFA
  • Signaling of incoming calls on OpenStage 60/80 HFA phones with image

SIP Features for Trunk Connections and Subscriber Lines

• Handling of DID-capable ITSP Trunk Connections like ISDN
• CLIP Support for ITSP Trunk Connections (like ISDN)
• OpenScape Business Networks with ITSP Trunk Connection (instead of ISDN)
• Call Pickup from Pickup Groups by SIP Stations
• SIP Mobile Extension (SIP MEX)

System Functions

• Temperature Monitoring of the Booster Card and the SLAD8/16 and SLAV8/16
• Busy Signaling for Rejected Calls
• Prevention of Call Overrides from myAttendant / Business Attendant
• Accessibility of Hunt Groups and Call Groups

Hardware

• Model X3R/X5R/X8
  • Rebranded with new Unify logo

• Model X3W/X5W
  • Rebranded with new Unify logo
  • Systems can be equipped with the Booster Card
• Redesign of the Analog Subscriber Line Modules for the X3/X5 Models

Devices

• Support of OpenScape Desk Phone IP 35/55G HFA

Miscellaneous

• Enhanced Web Based Management
• Support of new languages for the UC Smart GUI and Voicemail TUI
• Business Attendant and BLF Extensions
  • Caller identification
  • Additional languages
• Licensing
  • Upgrade License from TDM to IP User
  • Licensing of the Feature "Announcement and Simultaneous Signaling at the Phone" (for UC Smart)
• Certification of Unify Platforms and Applications
  • OpenScape Voice V8, including support for DNS SRV
  • OpenScape Contact Center V8

Version V1R3.1

UC Suite

• Popups for UC suite in a new style for the following clients:
  • myPortal for Outlook (Microsoft Outlook 2010 and 2013)
  • myPortal for Desktop
  • myAttendant
• Increase of the number of configurable agents to 192

UC Smart

• Display of "Open Calls" in the Journal of the UC Smart / myPortal to go clients
• Key programming for the associated syste, telephone via the myPortal Smart Client
• New languages for UC Smart Voicemail TUI (Croatian and Turkish)

SIP features

• Support of the following feature codes @ SIP phones
  • Call Pickup (*57) (from V1R3.0, see chapter 1.4.4)
  • Reset services (# 0)
  • Rejoin Hunt Group / Leave Hunt Group (Stop Hunt) (* 85 / # 85)
  • Temporary Suppressing the display of the calling number (* 86 / # 86)
  • Speed dialing (* 7nnnn)
  • Door opener (*61)

System Functions

• Integrated Power Management
• Template settings via the UC Smart Assistant (WBM
• Customizable DynDNS domain set up
• Access to customer and administrator documentation (.pdf) in all languages

=== Interfaces und API´s

• CSTA support for Message Waiting Indication MWI for SIP terminals
• OpenScape Business TAPI 120 directly connected to motherboard

With the models X1/X3/X5/X8 up to 30 OpenScape Business TAPI 120 users can be connected directly via the mainboard.

Hardware

• Support of new CMA module S30807-Q6931-X1

Miscellaneous

• Provision of OpenScape Business S software as OVA Image
• Certification of OpenScape Accounting