OpenScape Business Feature Enhancements

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Version V1R3

Version V1R3 introduces myPortal to go, a new UC app for smartphones, and offers enhanced UC features for the myPortal UC clients. Besides advanced system features and simplified system administration, the new OpenScape Deskphone 35G/55G HFA devices are also supported.

UC-Suite

• Call Journal
  • Export of journal entries with confirmation
  • Journal entries even for calls not accepted by the users themselves
  • Calls to busy subscribers are recorded as "missed calls" in the journal of those subscribers
• Drag&Drop Conferences
  • Deletion of conferences without email notifications
  • Expansion of two-party calls into conferences
• Dial by Name
  • Dial by name using alphanumeric characters
  • Better overview in the internal directory
• Voicemail Status Announcements in OpenScape Business Networks
  • Voicemail status announcements in OpenScape Business networks
• Forwarding / Processing of Fax Information in pdf or tif Format
  • Forwarding / processing of fax information in pdf or tif format.
• Sending an Info E-mail with Connection Data during an Ongoing Call
  • Sending an info e-mail with connection data during an ongoing call
• E-mail Notifications for Missed Calls
  • E-mail notifications for missed calls
• Hosted Web Collaboration
  • Functional integration of a hosted OpenScape Web Collaboration
• Multimedia Contact Center
  • Additional new reports with information on redirected or answered calls of agents/queues as well as all calls that reached the Contact Center

UC Smart

• Directories
  • Editing personal contacts
  • Importing external data into personal contacts
• Favorites List
  • Call pickup from the Favorites list
• Call Journal
  • Overview of forwarded, picked up and group calls; faster callback from within the journal with a double-click
• Access Protection
  • User password for UC clients can be changed via myPortal Smart
• Smart Voicemail
  • Changing the Smart voicemail box behavior via myPortal Smart
  • Increased number of channels for voicemail boxes
  • New: Name announcement with voicemail queries
• Instant Messaging (IM / chat)
  • Storing current instant messages
• New Color Scheme (Skin) for the User Interface
  • In addition to the familiar color schemes, a new color scheme (light gray) is now available for selection.
• Control of voice calls for SIP phones via CTI (3PCC)

Mobility

• myPortal to go
  

myPortal app for smartphones as download from AppStores

	Android Store		Apple Store
QR-Code		https://play.google.com/store		http://store.apple.com

• Calls with Image on OpenStage 60/80 HFA
  • Signaling of incoming calls on OpenStage 60/80 HFA phones with image

SIP Features for Trunk Connections and Subscriber Lines

• Handling of DID-capable ITSP Trunk Connections like ISDN
• CLIP Support for ITSP Trunk Connections (like ISDN)
• OpenScape Business Networks with ITSP Trunk Connection (instead of ISDN)
• Call Pickup from Pickup Groups by SIP Stations
• SIP Mobile Extension (SIP MEX)

System Functions

• Temperature Monitoring of the Booster Card and the SLAD8/16 and SLAV8/16
• Busy Signaling for Rejected Calls
• Prevention of Call Overrides from myAttendant / Business Attendant
• Accessibility of Hunt Groups and Call Groups

Hardware

• Model X3R/X5R/X8
  • Rebranded with new Unify logo

• Model X3W/X5W
  • Rebranded with new Unify logo
  • Systems can be equipped with the Booster Card
• Redesign of the Analog Subscriber Line Modules for the X3/X5 Models

Devices

• Support of OpenScape Desk Phone IP 35/55G HFA

Miscellaneous

• Enhanced Web Based Management
• Support of new languages for the UC Smart GUI and Voicemail TUI
• Business Attendant and BLF Extensions
  • Caller identification
  • Additional languages
• Licensing
  • Upgrade License from TDM to IP User
  • Licensing of the Feature "Announcement and Simultaneous Signaling at the Phone" (for UC Smart)
• Certification of Unify Platforms and Applications
  • OpenScape Voice V8, including support for DNS SRV
  • OpenScape Contact Center V8