OpenScape Business

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Unified Communications with OpenScape Buisness

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OpenScape Business

Overview

OpenScape Business is the modern and future-oriented all-in-one solution for Unified communications and collaboration tailored to the requirements of small and medium enterprises with one or more sites.

OpenScape Business satisfies the individual and diverse communication needs of small and medium enterprises by flexible and scalable solutions. From classical to modern hybrid IP technology, from powerful telephony up to a comprehensive UC solution, OpenScape Business provides the right solution for enterprises.

OpenScape Business combines the best of the HiPath 3000 and OpenScape Office in a unified software solution architecture based on modern and innovative communication technologies.

Features

OpenScape Business bases on the successful and established features of HiPath 3000 and OpenScape Office and offers.

• All-In-One Unified Communication solution for small and medium enterprises for up to 500 users
  • Integrated voice services
  • Presence management (presence status)
  • Drag and Drop Conference
  • Visual voicemail
  • IM (Instant Messaging IM)
  • Mobility
  • Directory access with database connection
  • Fax support
  • integration into business processes
  • and much more

• Multichannel Contact Center

• Integration of OpenScape Web Collaboration

• Multiple Sites support

• Unified solution architecture
  • Scalable and flexible HW / SW and licensing
  • Easy to handle migration from HiPath 3000 to OpenScape Business

System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced.

• Several HW versions and and UC Booster Options are available:

OpenScape Business X3	OpenScape Business X5	OpenScape Business X8
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Rack / Wall order variant)	Rack / Wall order variant)	rack variant

Detailed feature descriptions are included in the

• OpenScape Buisness Datasheet
• OpenScape Busines Feature Description

Both documents can be downloaded via the Partner Portal Web portal (login required.

Unified Communications

OpenScape Business provides two alternativ flavours of Unified Communications, depending on the needs:

• UC Smart solution
• UC Suite solution with myPortal, myAttendant, myPortal for mobile clients and the myPortal for Outlook Add On.

UC Smart

UC Smart comprises the Unified Communications and Collaborations features of the HiPath 3000 WebServices. UC Smart SW is fully embedded within the OpenScape Business SW running on the motherboard of OpenScape Business X3/X5 and X8. External HW (like Plug PC) is no longer needed to run the solution.

The UC Smart solution offers two Unified Communbications clients:

• myPortal Smart for the desktop
• my Portal for Mobile for mobile devices as Smartphones or tablet PCs

UC Suite

UC Suite provides the Unified Communications and Collaborations solution known from OpenScape Office LX/MX/HX. UC suite comprises extensive Functions for such as presence management (Presence status), drag and drop conferencing, visual voicemail (Voicemail), multichannel contact center, IM (Instant Messaging IM), Mobility, directory access with database connection, fax, integration into Business processes and the connection of OpenScape Web Collaboration.

Operation of UC Suite requires the "UC Booster Card", which is plugged on the motherbord of OpenScape Business. As an alternative, in case of extended number of Unified Communications users, an external "UC Booster Server" has to be connected to Open Scape Business.

The UC Suite solution offers several Unified Communbications clients:

• myPortal for Desktop
• myPortal for Outlook as Add On for Microsoft Outlook
• my Portal for Mobile - for mobile devices as Smartphones or tablet PCs
• myAttendant

Multichannel Contact Center

The multichannel Contact Center option is available for OpenScape Business UC Suite

Additional information about the OpenScape Business contact center versions can be found within this Wiki using the following link:

• OpenScape Business Contact Center

Contact Center Clients

myAgent

Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history)

Additional information can be found within this Wiki using the following links:

• myAgent

myReports

myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views.

Additional information can be found within this Wiki using the following links:

• myReports

Embedded Application and Services

• OpenStage GateView

• OpenScape Business Application Launcher

Further information / Links

Marketing Information

Sales and marketing oriented documents and presentations can be obtained using the following links:

• Partner Portal Web portal (login required).