myAttendant

myAttendant screenshot

myAttendant is a Java based client for accessing attendant and the unified communication functions of OpenScape Business from a Desktop PC.

Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.

myAttendant SW is part of OpenScape Business and bound to the SW version of the communication platform.

Overview

Features

Besides convenient dialing aids via phone directories and favorites, and information on the presence status of other subscribers, myAttendant can, for example, also be used to access voicemails and Fax messages. LAN messages (Instant Messaging) assist you in communicating with other internal subscribers.

myAttendant offers the following features:

Attendant functions
Favorites List
Journal for calls
Screen pops
Presence status
CallMe service
Status-based call forwarding
Personal AutoAttendant
Recording calls and conferences
Instant Messaging
Voice and Fax messages

Desktop Dialing and Hot Key Function

Desktop dialing function with hot keys and, optionally, the click & drag function familiar from OpenScape Business

Configuration Overview

myAttendant is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC. myAttendant connects to OpenScape Business / Office via Ethernet LAN with TCP/IP protocol.

Requirements

Telecommunication systems

Platform

OpenScape Business V1R2 or higher with UC Booster Card/Server

Supported Telephones

Phones which are supported by myAttendant depend on the respective communication platform.

OpenScape DeskPhone CP HFA/SIP
OpenScape DeskPhone CP T (CP200/400)
OpenStage HFA
OpenStage SIP
OpenScape Desk Phone IP 35G/55G SIP
OpenStage T
SIP phones from third parties that support 3PCC
Analog telephone
OpenScape Personal Edition HFA
OpenScape Personal Edition SIP
OpenScape Business Cordless
OpenScape Cordless IP

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC

2 GHz CPU
RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
100 Mbps LAN
XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution

Terminal Server

The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

PC software

Please note
Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.

Desktop Operating Systems

Windows Client PCs

Microsoft Windows 10
Microsoft Windows 11

Terminal Server Operating Systems

Microsoft Windows 2012, 2008 R2, 2008 and 2003 as Microsoft Terminal Server
Microsoft Windows 2008 R2, 2008 and 2003 as Citrix XenApp 5.0 or 6.0 Server

Application Software

Oracle Java 1.8.x or above (32 Bit or 64 Bit)
Open JDK V8 or above (32 Bit or 64 Bit)

Internet Browser

myAttendant can be used in combination with the following web browsers:

Microsoft Internet Explorer Version 10
Mozilla Firefox Version 19 or later

Licenses

A license is required for each user, who wants to use myAttendant.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Partner Portalof Unify.

Documentation

User manual

The user manual can be downloaded from:

Communication system via the Administration Portal
Customer Support Portal of Unify within the Internet
Partner Portal of Unify

Software Deployment

myAttendant is part of OpenScape Business SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

A license is required for for every user for the operation of myAttendant.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Partner Portal of Unify

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