OpenScape Business TAPI 120

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Overview

OpenScape Business TAPI 120 TSP is a "first party" telephony service provider that supports the Microsoft TAPI V2.1 functionality. TAPI 120 enables Microsoft Windows-based CTI applications to monitor and control a phone or device connected to OpenScape Business.
OpenScape Business TAPI 120 can alternatively be connected via LAN using the WSI (WebServices Interface) to the Motherboard of OpenScape Business or via LAN to the UC Booster HW using CSTA (Computer Supported Telephony Application) protocol). A mixed operation of the interface modes to one system is not possible. If the OpenScape Business system contains a UC Booster Card or if it is connected to a UC Booster server, TAPI 120 can only be operated with the CSTA protocol.

Features

TAPI features

The supported TAPI features depend on the kind of connection:

Overview of OpenScape Business TAPI 120 Features	TAPI 120 CSTA	TAPI 120 WSI
· TAPI supported functionality
– Signaling of incoming and outgoing calls with CLI and the origin of the call	Yes	Yes
– Additional information in the call signaling with diverted calls	Yes	Yes
– Call answer of internal and external calls	Yes	Yes
– Controlled call set up to internal and external targets	Yes	Yes
– Manual dialing / DTMF dialing	Yes	Yes
– Clear down of existing calls	Yes	Yes
– Recall to internal and external parties	Yes	Yes
– Toggle	Yes	Yes
– Supervised Call Transfer	Yes	Yes
– Supervised Call Transfer with subsequent dialing of the query target (one-step transfer)	Yes	Yes
– Unsupervised Call Transfer (Blind Transfer)	Yes	No
– Activation and deactivation of call forwarding	Yes	Yes
– Activation and deactivation of DND	Yes	Yes
– Set up a conference	Yes	No
– Expanding the conference	Yes	No
– Forward incoming call	Yes	No
– Directed pickup (Call Pickup)	Yes	No
– Group call signaling and acquisition group call (Group pickup	Yes	No
– Call park	Yes	No
– Call park retrieval	Yes	No
– Call hold	Yes	No
– Call hold retrieval	Yes	No
– Set callback	Yes	No
– Support for code-controlled functions	Yes	No
– exchange of call relevant data between TAPI applications	Yes	No
– Activation of programmable keys at system terminals (HFA)	Yes	No
– Control the microphone gain in system terminals (HFA)	Yes	No
– Control / selection of the use of Handset / loud speaker / headset with system terminals (HFA)	Yes	No
– volume control of handset / speaker / headset keyboard with system terminals (HFA)	Yes	No
– Access to optiPoint / OpenStage display and the LEDs (with limitation to 50 active displays per system)	Yes	No
· connection to OpenScape Business Single systems	Yes	Yes
· Support for OpenScape Business CTI Firewall	Yes	No

Connectivity

For historical reasons CallBridge Collection consists of three different TAPI service providers:

CallBridge IP

CallBridge IP is the TAPI service provider for PC-based telephony using OpenStage HFA telephones via LAN and OpenStage 60/80 T telephones via IP-over-USB protocol.

Figure: CallBridge IP with OpenStage HFA devices connected to OpenScape Business

CallBridge TU

CallBridge TU is a TAPI service provider for PC-based telephony using OpenStage 30/40 T telephones via a USB interface.

Figure: CallBridge TU with OpenStage T devices connected to OpenScape Business

CallBridge TA

CallBridge TA is a TAPI service provider for PC-based telephony using devices with RS232 interface. Within portfolio of Unify only devices with IP or USB interface are available. Therefore CallBride TA can be used only in combination with old devices like: Optiset E telephones with an Optiset E data adapter or Optiset E control adapter.

Figure: CallBridge TA with optiset E devices connected to HiPath 3000

Compatibility Matrix

Supported Systems

TAPI 120 CSTA	TAPI 120 WSI
OpenScape Business X3,	OpenScape Business X1,
OpenScape Business X5	OpenScape Business X3,
OpenScape Business X8	OpenScape Business X5
Open Scape Business S	OpenScape Business X8

Supported Devices

TAPI 120 CSTA	TAPI 120 WSI
Supported are:	Supported are:
The same terminals which are supported by the OpenScape Business CSTA Interface.	- Analogue telephone
	- OpenScape Desk Phone devices (HFA)
	- OpenStage (HFA) terminals
	- OptiPoint 4xx (HFA) / optiPoint 500 devices
	(if it is enabled)
	- OpenScape Cordless devices (CMI)
	Incoming calls to analogue devices and, OpenScape Cordless terminals must be manually answered
	Not supported are:
	- SIP - phones
	- ISDN - phones
	- Mobility- / Deskshare Users
	- Team/Top groups
	- UCD groups

Prerequisites

For operation of CallBride collection some HW / SW prereqisites have to be fulfilled

HW/SW prerequisites

Computer HW

Minimum HW-requirements

• Pentium or compatible CPU
• 128 MB RAM
• 25 MB free hard disk memory
• A free physical interface
  • Ethernet LAN Interface for CallBride IP
  • USB Interface for CallBride TU
  • RS232 Interface for CallBride TA

Please note:
The Microsoft Windows operating system and the used application may require a more powerful processor, RAM and more memory space on the hard disk..

Computer SW

Operating systems

• Microsoft Windows Vista (32/64 Bit) Service Pack: SP2
• Microsoft Windows 7 (32/64 Bit) Service Pack: SP1
• Microsoft Windows 8 32/64 bit except Windows RT
• Microsoft Windows 8.1 32/64 bit except Windows RT

Please note:

For the following platform 64 bit version of Microsoft Windows Vista, Windowes 7 or Windows 8.x can only be used with Callbridge Collection from a specific SW version on upwards:

• HiPath 2000 ≥ V2
• HiPath 3000 ≥ V7
• HiPath 4000 ≥ V2
• HiPath OpenOffice EE/ME

Microsoft Server operating systems have not been tested in combination with CallBridge collection and are not released for CallBride Collection V2. Some devices connected to older communication platform version are only supported by 32 bit OS. For more information see compatibility matrix.

Cabeling

Depending on the used CallBride variant different cables for the connection between computer and telephone device are required.

• Ethernet 10 / 100 base T cable for connection of CallBride IP
• USB cable for connection of CallBridge TU
  • A standard USB cable (with USB Type A and Type B plugs) can be used for OpenStage 30/40/60/80 T
  • A specific USB cable with Type A and an angled Type B plug has to be used for optiPoint 500 telephones. (e.g. S30267-Z360-A30)
• RS232(V.24) 1:1 cable
  • 25pin male to 9 pin female cable for connection using the data adapter
  • 9 pin male to 9 pin female cable and a data- or control- adapter for connection of CallBride TA

Documentation

Some documents in various languages are available for CallBridge Collection. As there are:

• Datasheets
• Installation manuals
• Technical release note

The documents can be obtained from the following source:

• Partner Portal of Unify

Documentation	Version / Date	File	Disclaimer
CallBridge Collection CorNet TS TAPI Service Provider Supplement to the Microsoft Windows Telephony Application Programmer's Guide Version 2.0	V2.0 / November 2004	CBV2_PG	You may download and use this file only if you agree to the DISCLAIMER. If You disagree, your are not allowed to download the file. Any support regarding the TAPI implentation is only be given to registered partners within the HiPath Technologie Partner Program

Software Delivery / Deployment

The CallBridge Collection software package can be downloaded free of charge from the Software Download Server (SWS) within the Partner Portal of Unify. The package contains, in addition to the TAPI service provider setup, all necessary USB drivers, the installation manual and a README.TXT with up-to-date information on the product.

Licensing

Callbridge Collection SW is not licensed

Further technical Information

How To

Suitable task descriptions with links to corresponding procedures in the How To article(s)

Whitepapers

Suitable white paper document titles with links to the corresponding White Paper article(s)