Headsets

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There are different categories of headsets:

• Corded headsets
• Cordless (DECT or Bluetooth base station connects via cable to the phone)
• "pure" Bluetooth headsets

Overview

The best audio quality is provided when using corded headsets, plugged directly into the headset socket of the phone (ask the headset supplier to get the right (adapter) cable for your headset which fits directly into the OpenStage or Desk Phone IP headset socket).

Connecting a headset to the handset cord (via external amplifier) is not a recommended configuration, from a functional and acoustical perspective.

Corded headsets are typically equipped with a 4-pin western plug. Cordless headsets (resp. their base stations), if they support the electronic hook switch functionality (EHS), do have an 8-pin western plug (to transport the signalling). No handset lifter is needed with OpenStage / Desk Phone IP. The OpenStage / Desk Phone IP socket supports both western plugs without any adapter, since the socket is hardware coded so that the 4-pin western plug does not rock around. This hardware coding also prevents, that someone plugs in a standard RJ45. Meaning, the headset 8-pin western plug is not a standard RJ45 (which could be a PoE powerd LAN cable).

The following headsets are recommended for use as an accessory with OpenStage 40, OpenStage 60, OpenStage 80, OpenScape Desk Phone IP 35G, and OpenScape Desk Phone IP 55G phones. Bluetooth is available with OpenStage 60 and 80.

More information on how to use Bluetooth see OpenStage Bluetooth.

How to configure and use Bluetooth headsets with OpenStage phones is described in the user manual of the phone.

Corded Headsets

Jabra by GN Netcom

• Jabra BIZ 2300 Mono Balanced (in narrowband mode)
• Jabra BIZ 2400 Duo (2489-825-109) for RoW only - not for USA; capable of narrowband and wideband
• Jabra BIZ 2400 IP Mono (3in1) (GN2486-825-109), for RoW only - not for USA; capable of narrowband and wideband

Plantronics

• Plantronics EncorePro HW520
• Plantronics EncorePro HW540
• Plantronics EncorePro HW710
• Plantronics EncorePro HW720
• Plantronics SupraPlus Wideband (HW251N, HW261N) for RoW and for USA; capable of narrow band and wide band
• Plantronics Encore Pro monaural (HW291N) for RoW only - not for USA; capable of narrow band and wide band
• Plantronics Encore Pro binaural (HW301N) for RoW only - not for USA; capable of narrow band and wide band
• Plantronics Entera Duo (HW121N) for RoW only - not for USA; capable of narrow band and wide band

Cordless Headsets

Either DECT or Bluetooth based, using a base station for phone connection via cable.

Jabra by GN Netcom

• GN9356-607-401, Version A; for RoW and USA; capable of narrow band only
• Jabra PRO 920 (920-25-508-101, Version A, FW 1.8.1); for RoW and USA; capable of narrow band only. This headset is rated “acceptable” for OpenStage. But because of the TX Squelch issue (background noise suppression may be perceived negative but can be switched off) Jabra PRO 920 is approved for use with OpenStage only under reserve.

• Jabra PRO 9470 (9470-26-904-101, Version A,FW 1.42.7); for RoW and USA; capable of narrow band and wide band
• Jabra PRO 9465
• Jabra Pro 9460 (9460-25-707-101, Version A); for RoW and USA; capable of narrow band and wide band
• Jabra Pro 9460 Duo (9460-29-707-101, Version A, FW 1.49.9); for RoW and USA; capable of narrow band and wide band
• Jabra Pro 9450
• Jabra GO 6470 (6470-15-207-501, Version A, FW 4.0.18); for RoW and USA; capable of narrow band only
• GN 6210-01 (Version C); for RoW only - not for USA; capable of narrow band only

Plantronics

• CS520
• Savi Office WO100 (W01Base + WH100 headset); for RoW and USA; capable of narrow band only
• Savi Office WO200 (W01Base + WH200 headset); for RoW and USA; capable of narrow band only
• Savi Office WO300 (W01Base + WH300 headset); for RoW and USA; capable of narrow band only
• Savi Office WO350 (W01Base + WH350 headset); for RoW and USA; capable of narrow band only
• Savi W740; for RoW and USA; capable of narrow band and wide band
• Savi W745

The following OpenStage SW releases are needed to configure cordless headsets properly:

• OpenStage SIP phones: starting with SW version V1R5
• OpenStage HFA phones: starting with SW version V1 R3.24.0
• OpenStage TDM:
  • OpenStage 30 T: with all released SW versions a semi-automatic method for configuring cordless headsets is used.
  • OpenStage 40 T: starting with SW version V1 R0.21.0
  • OpenStage 60, 80 T: starting with SW version V1 R3.18.0

Bluetooth headsets

Jabra by GN Netcom

• Jabra Pro 9470 (9470-26-904-101, Version A, FW 1.42.7) for RoW and USA; capable of narrow band only
• Jabra Go 6430 (6430-17-20-201, Version A); for RoW and USA; capable of narrow band only
• BT620 for RoW only - not for USA; capable of narrow band only
• BT8010 for RoW only - not for USA; capable of narrow band only
• BT8040 for RoW only - not for USA; capable of narrow band only
• GN6210-01 for RoW only - not for USA; capable of narrow band only
• JX10 for RoW only - not for USA; capable of narrow band only
• M5390 with ear-hook (used without Base, direct BT-connection to the phone), for RoW only - not for USA; capable of narrow band only
• BT530 for RoW only - not for USA; capable of narrow band only

Plantronics

• Savi Go (WG100 headset); for RoW and USA; capable of narrow band only
• Discovery 925; for RoW only - not for USA; capable of narrow band only
• Discovery 665; for RoW only - not for USA; capable of narrow band only

Different headsets may have varying switching times. OpenStage supports the Bluetooth "Headset Profile" and "Hands Free Profile" (from Version V3R0). Additional headset specific features may not be supported. The Bluetooth headset audio quality may be impaired by other Bluetooth devices in vicinity.